Subpar Product. Shady selling tactics, to hook you into a subscription. Will charge re-stocking fee if you try and return.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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It was great until it stopped charging less than 3 years after purchase. Contacted customer service for help and they offered nothing. Just a plain “its out of warranty, nothing we can do.” Absolutely... Leggi di più
L'azienda ha risposto
This purchase was an upgrade from my last rechargeable razor. What I love is that I can use it in the shower or not. It’s quick to grab and tidy up where needed, the blades stay sharp for a long while... Leggi di più
L'azienda ha risposto
Easy to buy, arrived fast for a non-Amazon package (2-3 Days), Product is spot on, does what is says and cuts hair really well. Zero fear I can hurt myself with it in anyway. IS a superior product a... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
High-quality grooming tools designed with you in mind...
Informazioni di contatto
3,5
Nella media
644 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Another subscription con!
Another subscription con!
Along with many other customers who ordered i was unaware that I had been tied into some subscription. Which it doesn't clarify when you place the order.
2 months later I was charged 55€ for 2 products ( never worth that money)
I immediately emailed asking to cancel subscription and order as I didn't want it. They said they wouldn't be able to as it was already being prepared.... that's a lie as it took 2-3 more days to get an email to say it had been dispatched. Inefficient service.
I then had to cover the costs of return. 14€ to return to extremely over priced products.
Never again.
8 maggio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Naomi,
Thank you for sharing your feedback. We're sorry to hear about your experience with the subscription service.
At Meridian, we strive to provide a transparent and straightforward subscription model that allows our customers to purchase our products at a discounted rate.
Please know that our customers are automatically subscribed and charged for their subscription renewal if they select one of our trimmers for a special price. The information regarding the subscription is displayed throughout the checkout process before any shipping or payment information is entered.
When an order is placed in accordance with a scheduled renewal date for an active subscription, our warehouse teams work as quickly as possible to process orders to ensure timely delivery. Because of this, we cannot guarantee cancellations or accommodate change requests for an order due to our logistics process. We understand that some of our customers may overlook our renewal terms and their ability to delay, edit, and cancel a subscription prior to its scheduled renewal. In these cases, we would always be happy to issue a full refund on any unopened and unused full-sized orders that our customers choose to return in accordance with our Return Policy.
We value your feedback as it helps us enhance our services. It will be shared with our team since our goal is to ensure that customers are fully aware of the subscription terms before finalizing their order.
Best,
Team Meridian
De skrev mig op som abonnent uden at…
De skrev mig op som abonnent uden at advisere om det. Så sendte dig mig ting, jeg ikke ville have. Da jeg ville returnere påstod de, at jeg sendte til det forkerte varehus og derfor kun ville give mig 50 pct. refund, selvom jeg lige havde brugt 211 kr. hos PostNord på at returere. Elendig service og bondefangeri.
28 aprile 2025
Non scritta su invito
Risposta di Meridian Grooming
*Bemærk venligst, at vores svar blev skrevet på engelsk og derefter oversat til dansk ved hjælp af en online oversætter. Vi undskylder på forhånd for eventuelle tab i oversættelsen.*
Hej Frederik,
Tak for din feedback. Vi er kede af at høre om din oplevelse med abonnementstjenesten.
Vær opmærksom på, at vores kunder automatisk abonnerer og bliver opkrævet for fornyelse af deres abonnement, hvis de vælger abonnementsmuligheden, hvilket giver dem en specialpris på vores produkter. Oplysningerne om abonnementet vises under hele kassen, før der indtastes forsendelses- eller betalingsoplysninger.
Når en ordre er blevet returneret til den forkerte adresse, kan vi i henhold til vores politik ikke udstede en fuld refusion, da vi ikke kan verificere den returnerede ordre. Vi beklager den ulejlighed, dette måtte have forårsaget dig.
Din feedback vil blive delt med vores team for at hjælpe os med at forbedre vores processer og den samlede brugeroplevelse for alle.
Med venlig hilsen,
Team Meridian
Excellent costumer service
Excellent costumer service, answering and dealing with my questions promptly and efficiently. Very professional, clear and helpful. Got back to me to check if everything was ok. Very very impressed. I have not yet received the product - a slimmer trimmer. Will review here once I tried it.
20 aprile 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Teresa,
Thank you for sharing your review.
We're thrilled to know that our members could help address your concerns and that you are satisfied with the assistance you received. They are committed to delivering the best possible service, always going above and beyond for our customers!
Please know that we’re here for your best look ever!
Best,
Team Meridian
Subscription issues
CS support was clear and factual, however - I’m extremely unhappy with the lack of communication prior to the subscription order being dispatched. There was no warning email or reminder, and I didn’t need the items at this time. Despite cancelling within 20 minutes of receiving the email notification, the order was still processed and sent out.
To make matters worse, if I want to return the items, I’m expected to cover the return shipping costs. This feels unfair.
Many other subscriptions give a fair warning so that things can be tailored.
I’m very dissatisfied with how this has been handled.
22 aprile 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Zena,
Thank you for sharing your feedback.
While we're glad that you are pleased with the communication you had with our customer support team, we're sorry to hear about your recent experience with the subscription service.
Please know that our customers are automatically subscribed and charged for their subscription renewal if they select the subscription option, which provides them with a special price for our products. Throughout the checkout process, we display details about the subscription before any shipping or payment information is entered.
When an order is placed based on a scheduled renewal date for an active subscription, our warehouse teams work diligently to process orders, ensuring your items arrive on time. Due to the efficiency of our logistics process, we can't guarantee cancellations or changes for an order. However, we understand that some of our customers may overlook our renewal terms and their ability to delay, edit, and cancel a subscription prior to its scheduled renewal. In such instances, we're more than happy to issue a full refund for any unopened and unused full-sized orders returned in line with our Return Policy.
Many of our customers love signing up for our subscription service because it allows them to effortlessly manage their grooming products without the hassle. By choosing the subscription option, they can enjoy a "set it and forget it" experience, making their grooming routine smooth and stress-free. While we don't currently have a reminder feature in place, please know that your feedback will help us continue to enhance our communication, services, and the overall user experience for everyone.
Thank you for giving Meridian a try!
Best,
Team Meridian
Shipment service can be improved
I ordered an item (#M750824). The item didn't arrive. While I do not appreciate that meridian doesn't use first class shipping companies (UPS, Fedex...) or at least provide this option with an extra cost, I do appreciate that they refunded me with the full amount.
Thank you
4 aprile 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Sash,
Thank you for taking the time to share a review.
We’re sorry that you had an unpleasant experience and that you did not receive your order. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
We want to make sure we can look into this and assist you further. Unfortunately, we are unable to locate your inquiry or Meridian account based on your review. Please note that we will reach out via Trustpilot to request additional information that can help us identify your Meridian account.
We appreciate your understanding!
Best,
Team Meridian
You guys have the best customer service…
You guys have the best customer service ever! Took care of me like if I was their child. Would recommend anyone that has connection to Wi-Fi. 10 out of 10. Thank you 🙏
17 marzo 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Jonathan,
Thank you for leaving a review.
We're pleased to hear that our customer support team was able to assist accordingly and that you're pleased with the interaction you had with our team members
Thank you for giving Meridian a try!
Best,
Team Meridian
This is a top drawer company
This is a top drawer company. Great descriptions of quality products plus fast service at good prices. Winning choice all around.
12 febbraio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Tom,
Thanks for sharing your feedback.
We're thrilled that you're pleased not only with the quality of our products, but with our service and prices.
Cheers to finding the perfect grooming routine!
Best,
Team Meridian
Great quality products, defective tube
Ordered the shaver, and replacement head and the scrub came with as a subscription. Not sure I will keep the subscription as I don’t shave that often, and I don’t shave bare, so the scrub is not a big need for me. The scrub has a nice light citrus scent which is not too overpowering and I found it even milder than a regular orange which is great for me as I have scent sensitivity due to migraine. However, my first time using the scrub the bottle exploded on me and I lost about 4 tablespoons or more of product. Aside from this issue I found the products easy to use and I love the beautiful colouring and design.
5 marzo 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Lylah,
Thanks for sharing your feedback.
We're glad to hear you like our grooming products, their design, and find them easy to use. It's great that you also enjoy the light citrus scent of our Scrub. However, we're sorry that the Scrub's bottle exploded and you lost a significant amount of the product.
This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
Feel free to email us at customer@meridiangrooming.com and our customer support team would be glad to assist you and rectify this. We truly appreciate your understanding!
Best,
Team Meridian
The product is okay
The product is okay, but I didn't find it safe for the bikini area since the blades are not covered on the top, and the big head doesn't allow you to reach everywhere without getting hurt.
The worst part was that I didn't realize that when buying a set, you are signing up for a subscription!! I only realised that when I received the charge.
The set included a replacement blade; surely I don't need another one again after 2 months.
10 marzo 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Blenda,
Thank you for leaving a review. We're sorry for the negative experience you had.
At Meridian, we strive to create safe, effective, and high-quality grooming products and we're sorry that you weren't able to safely reach all areas of your body. For a smooth glide, please angle the Trimmer so that the blade is parallel to the skin. If held directly perpendicular to the skin where the blade edge points towards it, it may result in cuts.
Customers who choose the option that provides them with a special discount price will automatically be subscribed and charged for their renewal orders. Information about the subscription is displayed throughout the checkout process, before any shipping or payment details are entered.
We understand that some of our customers may overlook our renewal terms and their ability to delay, edit, and cancel a subscription prior to its scheduled renewal. In these cases, we would always be happy to issue a full refund on any unopened and unused full-sized orders that our customers choose to return in accordance with our Return Policy.
Your feedback will be shared with our team to help us improve our processes and the overall user experience for everyone.
Best,
Team Meridian
Placed an order
I have an original Meridian grooming product which is absolutely fantastic and needs replacing , a few years ago the buying experience was simple and straight forward . However last night , I Placed a new order , and selected a free gift with the product ( which was a replacement blade and shrub ) . I Was £4 short of free delivery so I added a mystery box , which was the cheapest item for £5 . In order to bring the total over the free delivery limit . However once I had entered my credit card details and passed shopify check . There appeared an additional £7 for delivery . Not only that . It appeared that the free gift . Suddenly changed to being a tied into purchasing replacement heads every 2 months . I didn't proceed any further with the purchase. However I have been in contact with customer services . It appears from other reviews others also have been caught out with this underhand practice. I dont know why the company would want to behave in this way. As the product is really great. I do hope they haven't processed my payment , and also Meridian change the way the operate . A purchase should be transparent and fair and honest.
4 marzo 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi there,
Thank you for leaving a review, and we're sorry to hear you had a negative experience.
Customers who choose the option that provides them with a special price for a selected product will automatically be subscribed and charged for their renewal orders. Information about the subscription is displayed throughout the checkout process, before any shipping or payment details are entered.
We appreciate you bringing this to our attention and we want to make sure we can assist you accordingly and have reached out to you via Trustpilot to request additional information that will allow us to locate your Meridian account and inquiry.
Your feedback has been shared with our customer experience team as we continuously work to enhance our offerings and improve the overall customer experience.
We await your response and look forward to assisting you!
Best,
Team Meridian
Very sneaky be careful!!!
Be careful when submitting orders as the website will automatically select a renewal every 2 months for ‘discounted’ items and it’s in fine writing which is very sneaky.
2 months later once I was charged I emailed straight away to cancel the order and hopes for a refund to which they said the warehouse works very efficiently and it might not get cancelled in time. 2 days later my order was fulfilled and shipped I would assume that would be plenty of time to cancel a order apparently not.
Christmas gift turned headache! Never again
5 febbraio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Ryan,
Thank you for leaving a review. We're sorry to hear you had a negative experience.
Customers who choose the option that provides them with a special discount price will automatically be subscribed and charged for their renewal orders. Information about the subscription is displayed throughout the checkout process, before any shipping or payment details are entered.
When an order is placed in accordance with a scheduled renewal date for an active subscription, our warehouse teams work as quickly as possible in processing orders to ensure timely delivery of the orders. Because of this, we cannot guarantee cancellations or accommodate change requests for an order due to our logistics process. We understand that some of our customers may overlook our renewal terms and their ability to delay, edit, and cancel a subscription prior to its scheduled renewal. In these cases, we would always be happy to issue a full refund on any unopened and unused full-sized orders that our customers choose to return in accordance with our Return Policy.
Your feedback will be shared with our team to help us improve our processes and the overall user experience for everyone.
Best,
Team Meridian
I had a very good customer experience…
I had a very good customer experience from meridian grooming. The customer support team helped me a lot to solve the issue I've raised. Thank you meridian. I'm glad to be your customer.
24 febbraio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Kenny,
Thank you for taking the time to leave a review.
We're thrilled to hear that our customer support team was able to assist accordingly and that your concern has been resolved. That’s great!
Thank you for giving Meridian a try!
Best,
Team Meridian
Horrendous quality, don't put them near water!!!!
I'm appalled by the quality of the clippers Meridian supply.
The first clipper I purchased failed after 9 months as the spring inside the clipper head rusted (yes, they are not compatible with water at all).
After a huge battle Meridian replaced them.
My second clipper failed and wouldn't charge despite the lights flashing.
Rather than have another argument I investigated myself and took the clippers apart. The motherboard is located in a black plastic box inside the clippers which is not waterproof. The root cause of my issue is that water ingress (again, keep them away from water) had corroded one of the legs on a microchip on the motherboard!
STAY AWAY IF YOU'RE LOOKING FOR A CLIPPER THAT WILL LAST MORE THAN 5 MINUTES!!!
20 febbraio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Sam,
Thank you for leaving a review, and we're sorry to hear you had a negative experience.
We strive to create effective, high-quality, waterproof trimmers, and we're sorry to hear that the inside of your trimmer started rusting after nine months of use. Our trimmers are designed for in-shower usage, but we recommend cleaning and drying them with a soft, damp cloth and allowing them to dry thoroughly before storing them after each use to extend their longevity and maintain their performance. If more detailed cleaning is required, the trimmer, trimmer head, and replaceable blade can be dried with a soft, clean towel.
We're sorry that you were disappointed with the replacement process and assistance our customer support team provided. Following our policy, we ask our customers to send us a photo or a video of the defective item so we can make a detailed report of the defect and provide our customers with further assistance.
We appreciate your feedback as it allows us to identify areas for improvement and better serve our customers. We're continuously looking for ways to improve the overall experience for all customers and your feedback will be shared with our product team.
Best,
Team Meridian
My husband and I love our Meridian…
My husband and I love our Meridian Trimmers, we each have our own.
We use it for man scaping and our beards.
We love the ease of use and how well the trimmers perform
16 febbraio 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Eyal,
Thank you for leaving a review.
We are happy to hear that you and your husband are pleased with the performance of your trimmers.
Thank you for giving Meridian a try.
Best,
Team Meridian
I bought machine five years ago and…
I bought machine five years ago and it’s still running exceptionally well. I recently purchased another one for my son. The new machine came with a body scrub, and both products are fantastic.
21 gennaio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Hooman,
Thank you for taking the time to share a review.
We're thrilled to hear that you've been using our Trimmer for five years and that it still works well. It's awesome that you recently purchased another one for your son.
Thank you for giving Meridian a try. Cheers to feeling and looking fresh!
Best,
Team Meridian
Cancel my subscription immediately!
Cancel my subscription immediately!
Just cheating
I just bought a shaver. With what audacity you are charging me a monthly subscription, I did not agree to this in any way, I will request to cancel the subscription immediately
and return the amounts you charged me without my knowledge
I am waiting for confirmation that you have received my request
30 gennaio 2025
Risposta di Meridian Grooming
Hello,
Thank you for sharing your feedback. We're sorry to hear about your experience with the subscription service.
Please know that our customers are automatically subscribed and charged for their subscription renewal if they select the subscription option, which provides them with a special price for our products. The information regarding the subscription is displayed throughout the checkout process before any shipping or payment information is entered.
When an order is placed in accordance with a scheduled renewal date for an active subscription, our warehouse teams work as quickly as possible in processing orders to ensure timely delivery of the orders. Because of this, we cannot guarantee cancellations or accommodate change requests for an order due to our logistics process. We understand that some of our customers may overlook our renewal terms and their ability to delay, edit, and cancel a subscription prior to its scheduled renewal. In these cases, we would always be happy to issue a full refund on any unopened and unused full-sized orders that our customers choose to return in accordance with our Return Policy.
Looking further into this, we can see that our customer support team canceled your subscription as soon as you contacted them and provided our Return Policy.
We hope this gets resolved soon. Thank you for your understanding and patience!
Best,
Team Meridian
Risposta di Meridian Grooming
Hi Brad,
Thank you for leaving a review. We're sorry to hear our products did not meet your expectations.
Please chat with us on our Support Page (help.meridiangrooming.com) or email us at customer@meridiangrooming.com if you need additional assistance.
We appreciate your feedback and have forwarded it to our teams in an effort to improve our customer’s experience continuously.
Best,
Team Meridian
4 star gadgets
All my gadgets aren‘t bad, but I have a small problem with the skin of my trimmer. The Travel cases are confortable for the trimmer and other accessoires. My boxershort is really confortable.The gadgets for my hands and feets are really good. I can give a star for the mystery box, but it‘s maybe more for the women.
31 gennaio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Luc,
Thank you for leaving a review.
We strive to provide high-quality products and appreciate your insight into their quality and design. We will pass this on to our team as it helps us to continuously improve our products to provide a seamless experience for our customers.
We appreciate your feedback!
Best,
Team Meridian
Major let down.
I bought this unit thinking it would live up to the hype. Yet, it left razor burn as well as pulled hair the way a two dollar razor would. After the job was done you wouldn’t know you used “an expensive, overrated razor”. Stick to the plastic disposable. Just as good a shave with the same outcome.
And, no. It is not the angle or user error (a suggested by manufacturer- see their reply) when it comes to shaving your pubic areas. I know how to shave. Been doing it for years now.
19 gennaio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Dave,
Thank you for leaving a review. We’re sorry to hear about your experience and that our Trimmer did not meet your expectations.
For a smooth glide, please angle the Trimmer so that the blade is parallel to the skin. If held directly perpendicular to the skin where the blade edge points towards it, it may cause some of those unpleasant feelings you've experienced.
For instructions on how to use the Trimmer for a great grooming experience, please kindly check our How-To guide: https://www.meridiangrooming.com/how-to/the-trimmer
For additional assistance, questions, or concerns, feel free to email us at customer@meridiangrooming.com and our customer support team would be glad to hear more about your experience and assist further.
Thank you for giving Meridian a try and for your feedback!
Best,
Team Meridian
LOVE IT
I've seen enough scars, clean up enough blood to know when I have some good tremors. I feel safe around these things on my Pee-wee, Herman and R. Kelly.
25 gennaio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Emmanuel,
Thank you for leaving a review. We're glad that you're pleased with our products.
Cheers to feeling and looking fresh!
Best,
Team Meridian
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