It was great until it stopped charging less than 3 years after purchase. Contacted customer service for help and they offered nothing. Just a plain “its out of warranty, nothing we can do.” Absolutely... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Broke after first time charging. Was told they can’t repair or replace the device, nor give me instructions on how to do this myself. They were cheeky enough to offer me a 20% discount on a new de... Leggi di più
L'azienda ha risposto
This purchase was an upgrade from my last rechargeable razor. What I love is that I can use it in the shower or not. It’s quick to grab and tidy up where needed, the blades stay sharp for a long while... Leggi di più
L'azienda ha risposto
I purchased a trimmer on Amazon and then the go-to bag from Meridian's website. I wasn't satisfied with the bag and April at Meridian resolved the issue with class and aplomb!🫡
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Dettagli dell'azienda
Scritti dall'azienda
High-quality grooming tools designed with you in mind...
Informazioni di contatto
3,5
Nella media
643 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
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Quick resolution
I had no problem with my return after I purchased head replacements ( I got more than I needed. ) Quick response and resolution. Their shavers are quality products. I'm happy with my purchase and performance.
1 agosto 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Kamila,
Thank you for leaving a review.
We're glad to hear your return process was smooth, our team was able to assist you quickly, and you're happy with your Trimmer's performance.
Thank you for giving Meridian a try!
Best,
Team Meridian
HORRIBLE!!
30 luglio 2025
Risposta di Meridian Grooming
Hi Julia,
Thank you for leaving a review.
We're really sorry to hear that your experience didn’t meet expectations. That’s definitely not the standard we aim to deliver, and we’d appreciate the opportunity to make things right.
Please reach out to us at customer@meridiangrooming.com so we can better understand what went wrong and assist you directly.
Thank you for bringing this to our attention.
Best,
Team Meridian
Overpriced and horrible quality.
Overpriced and horrible quality.
You can buy a Braun trimmer for much less, with a 5-year warranty.
This is not some cheap, China-made product where the accessories don’t even fit, despite being included in the box.
You have to buy an extended warranty to get more than a year of support, which is against EU law.
When you contact Meridian, they say they will follow up, but nothing happens.
Answer to Meridian reply.
Well i dont see where you think you build quality compared to Braun. I just got one for half your price, and you dont have to buy new trimmerheads every 3 mounths.....
Its agains EU law to only cover a product for one year, so how is that complying???
1 luglio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Jacob,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience didn’t meet expectations.
At Meridian, we strive to provide quality grooming tools that offer value and performance, and we take concerns about product quality and service seriously. We understand your disappointment regarding the accessories and warranty, and we’d like to clarify that all of our products come with a standard one-year warranty, and we offer extended coverage for customers seeking additional peace of mind. We always aim to comply with relevant consumer protection laws, including those in the EU.
We're also very sorry to hear that you didn’t receive the follow-up you were promised. That’s not the level of service we aim to provide, and we’d appreciate the opportunity to make things right. We have reached out to you via Trustpilot to request additional information that will allow us to locate your Meridian account and inquiry.
We await your response and look forward to assisting you.
Best,
Team Meridian
Risposta di Meridian Grooming
Hi Christina,
Thank you for sharing your feedback! We're thrilled to hear that you're enjoying using our product.
Thank you for giving Meridian a try!
Best,
Team Meridian
A nice product at a nice price
The Slimmer Trimmer - SKY colour (sooo yummy) is a nice , well priced, compact trimmer with a light and a usb-c port for charging.
Shopping experience with Meridian was totally positive.
30 giugno 2025
Risposta di Meridian Grooming
Hi Andrii,
Thank you for sharing your feedback.
We're thrilled to hear you're enjoying your Slimmer Trimmer in SKY colour. It's great to know the compact design, built-in light, and USB-C charging are working well for you.
We're also really happy to hear your shopping experience with Meridian was a positive one. We appreciate your support and hope the trimmer keeps things smooth and simple for you!
Best,
Team Meridian
Works exactly as advertised
The product just works exactly as advertised. Comfortable to use, no nicks, the light feature is really great, and the size (slimmer trimmer) was better than the usual bulky machines.
24 giugno 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Eshell,
Thank you for leaving a review.
We're thrilled to hear that the Trimmer is working exactly as advertised and that you’re enjoying the comfort, the light feature, and the slimmer design. It’s great to know it’s making a difference in your grooming routine.
Thank you for giving Meridian a try!
Best,
Team Meridian
The chat bot was short and efficient
The chat bot was short and efficient. The human response later on was quick and professional. The resolution was excellent. Nothing but good words on the experience.
27 giugno 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Ophir,
Thank you for your feedback.
At Meridian, we're delighted to know that you're satisfied with the support we’ve provided. Our team members are committed to offering the best service possible, consistently going above and beyond for our customers!
We appreciate you giving Meridian a try.
Best,
Team Meridian
Taken advantage of
Taken advantage of, please avoid this company, they will tie you into subscription with hidden charges - products seem reasonably priced at first - but they are very expensive after add ons. Don't end up out of pocket and conned like me
23 giugno 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi James,
Thank you for sharing your feedback. We're sorry to hear about your experience with the subscription service.
Customers who choose the option that provides them with a special discount price will automatically be subscribed and charged for their renewal orders. Information about the subscription is displayed throughout the checkout process, before any shipping or payment details are entered.
Our subscriptions are fully flexible and can be canceled at any time by logging into your account or by contacting our customer support team. However, we understand that this may have been sometimes overlooked or misunderstood.
Your feedback will be shared with our team to help us improve our processes and the overall user experience for everyone.
Best,
Team Meridian
Really unfortunate experience
Really unfortunate experience - this brand steals money from you after purchasing the product with hidden charges - such as shame - the products are great - but they're such a greedy company - buy beware
23 giugno 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Gabriel,
Thank you for leaving a review. We're sorry to hear that you had a negative experience.
Please rest assured that we do not have any hidden charges. If a customer is ever charged for something they did not purchase, we take it very seriously and will thoroughly investigate and resolve the issue as soon as our support team is contacted. This is not the experience we want for our customers, and we will share this feedback with our team to help us continue improving the overall user experience.
We want to make sure we can assist you accordingly, and have reached out to you via Trustpilot to request additional information that will allow us to locate your Meridian account and inquiry. We await your response and look forward to assisting you.
Best,
Team Meridian
Terrible scam.
Terrible scam.
DO NOT BUY FROM MERIDIAN - they add extra charges to your subscriptions which they do not state at the beginning - they also make it very difficult to cancel subscriptions.
24 giugno 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Jonathan,
Thank you for leaving a review. We're sorry to hear that you had a negative experience.
Please know that our customers are automatically subscribed and charged for their subscription renewal if they select the subscription option, which provides them with a special price for our products. The information regarding the subscription is displayed throughout the checkout process before any shipping or payment information is entered. Our subscriptions are flexible and can be cancelled anytime through the customer's account or by contacting our customer support team.
We apologize if the cancellation process was not as straightforward as you expected. Your feedback will be shared with our team to help us improve our processes and the overall user experience for everyone.
Best,
Team Meridian
While I did not like the product
While I did not like the product, and the return process is complicated since they don’t provide return labels and you have to pay out of your pocket for shipping, still the customer service was great very helpful and fast response
11 giugno 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Veronika,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with our product and return process did not meet your expectations. However, we're glad that our team members were able to assist and that your concern has been resolved quickly.
We strive to provide our customers with high-quality grooming products and a seamless overall experience. We appreciate you bringing these issues to our attention, as it allows us to identify areas for improvement.
Thank you for giving Meridian a try!
Best,
Team Meridian
ESTAFADORES PROFESIONALES
Cuidado! Operan como estafadores. Te suscribes sin darte cuenta al comprar sus productos. Y después, a los dos meses, te llega un cobro de +60€ con una simple crema y un recambio. Está claramente diseñado así para que la gente pique el anzuelo. Estafadores profesionales.
Pd.: Me dedico al sector de la experiencia de consumidor. Y esta empresa sabe perfectamente que intentan llevar a engaño a sus clientes. En diseño de experiencia de usuario se le llama “dark pattern” y ellos lo utilizan para ganar dinero a costa de estafar a sus clientes. Intenté cancelar el pedido en cuanto que me di cuenta y no le lo permitieron.
ESTAFADORES!!!!
9 giugno 2025
Non scritta su invito
Risposta di Meridian Grooming
*Tenga en cuenta que nuestra respuesta se redactó en inglés y luego se tradujo al español mediante un traductor en línea. Nos disculpamos de antemano por cualquier error que pueda haberse perdido en la traducción.*
Hola Diego:
Gracias por compartir tus comentarios. Lamentamos tu experiencia con el servicio de suscripción.
En Meridian, nos esforzamos por ofrecer un modelo de suscripción transparente y sencillo que permita a nuestros clientes adquirir nuestros productos con descuento. Tenga en cuenta que nuestros clientes se suscriben automáticamente y se les cobra la renovación de su suscripción si seleccionan uno de nuestros productos a un precio especial.
Nuestras suscripciones son totalmente flexibles y se pueden cancelar en cualquier momento. Sin embargo, reconocemos que esta información a veces puede pasarse por alto o malinterpretarse.
Compartiremos tus comentarios con nuestro equipo para ayudarnos a mejorar nuestros procesos y la experiencia general del usuario.
Saludos cordiales,
Equipo Meridian
Risposta di Meridian Grooming
Hi Scott,
Thank you for leaving a review. We're glad to hear you had a pleasant experience.
Thank you for giving Meridian a try!
Best,
Team Meridian
Meridian grooming is the worst
Meridian grooming is a scam. They sign you up for a subscription that's buried so deep in the fine print you'll never see it. They lied about shipping mine after I tried to cancel (the tracking number was null) and then offered to send a 'free replacement'. $77 for two products that will give you hives. The razor wouldn't hold a charge straight out of the box and the customer service is terrible. I would never order from them again.
29 maggio 2025
Risposta di Meridian Grooming
Hi Brianne,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the subscription service.
Please know that our customers are automatically subscribed and charged for their subscription renewal if they select the subscription option, which provides them with a special price for our products. The information regarding the subscription is displayed throughout the checkout process before any shipping or payment information is entered.
We're sorry that you had issues charging your Trimmer and that you weren't pleased with the assistance provided. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
Your feedback will be shared with our team to help us improve our product and the overall user experience for everyone.
Best,
Team Meridian
The best of the best of the best…
The best of the best of the best lawnmower in the world, without a doubt!!! Thank you so much 😍
24 maggio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Allan,
Thank you for taking the time to share your feedback. We're thrilled you're pleased with our Trimmer and find it the best on the market.
We appreciate you giving Meridian a try!
Best,
Team Meridian
Overpriced rubbish but pretty
Overpriced trimmer barely cuts hairs without the guard, doubt you’d ever use the guards. I should have looked at these reviews more closely! However, it’s probably ok for more masculine folks wanting a trim - I didn’t expect it to be as good as a razor but did expect better than this.
I got the Premium one in the quiz, so paid about £20 extra than normal, but there’s no difference! I can’t see a travel lock and a USB C isn’t important on a product that’s battery lasts so long. Bit of a con, I’d assumed it was the best one but that is the Plus one, which is misleading naming!!
Also there was a product missing from my order - a replacement blade. Everything else was covered in big plastic packets, even the small brush you use to clean your razor. Not environmentally sustainable.
The instruction book is tiny and I’d expect more for an electronic item so seems a bit dodgy. It doesn’t look very protected from wet in the shower either.
Plus: it arrived quickly, I got a refund for the missing item instantly, and looks like there’s a 30 day test period.
18 maggio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Louise,
Thank you for taking the time to leave a review.
We are sorry to hear that you are not satisfied with the performance of our Trimmer Premium. Our Trimmer is designed to provide a barely-there look when used without the guard (guide comb). It doesn't give a close shave like a razor, but it is a safer option that provides a comfortable and enjoyable experience while avoiding nicks, tugs, and ingrown hairs.
Our team values your feedback regarding the travel lock, USB-C charging option, and battery life, as it helps us identify areas for improvement in our devices.
We don't want our customers to have any problems getting replacement blades or any items from their order, and we really appreciate you bringing this to the attention of our customer support team. We're glad our team was able to resolve this issue.
Thank you for your feedback. We have forwarded it to our teams in an effort to improve our products and our customers’ experience continuously.
Best,
Team Meridian
I found the products super quality and…
I found the products super quality and excellent customer care:
14 aprile 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Michael,
Thank you for taking the time to leave a review.
We're thrilled to hear that you're satisfied with the quality of our products and the service provided by our customer support.
We appreciate you giving Meridian a try!
Best,
Team Meridian
I had an issue with charging my…
I had an issue with charging my product. A full replacement is in its way. Great prompt customer service can't fault.
12 maggio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Sarah,
Thank you for your feedback.
While we're sorry to hear you had issues with your device, we're happy that our customer support team has promptly resolved this situation. Our team is dedicated to providing the best possible service, always going above and beyond for our customers!
We appreciate you giving Meridian a try!
Best,
Team Meridian
The entire experience of shipping the…
The entire experience of shipping the product and handling the order is pathetic and disheartening. It’s funny that I don’t get response from your support team regarding the order to my emails but an immediate response to my review. So, your priorities are clear. Good ? By the way yet to receive my order.
28 aprile 2025
Risposta di Meridian Grooming
Hi Nomadic,
Thank you for leaving a review. We're sorry you had a negative experience.
At Meridian, we strive to provide seamless service, and we're sorry to hear that you were not pleased with the handling and shipping of your order. This is not the standard we wish to uphold, and we are committed to improving our customer experience.
Your feedback is highly appreciated and has been forwarded to our teams. We strive for continuous improvement and hope to serve you better in the future.
Best,
Team Meridian
Another subscription con!
Another subscription con!
Along with many other customers who ordered i was unaware that I had been tied into some subscription. Which it doesn't clarify when you place the order.
2 months later I was charged 55€ for 2 products ( never worth that money)
I immediately emailed asking to cancel subscription and order as I didn't want it. They said they wouldn't be able to as it was already being prepared.... that's a lie as it took 2-3 more days to get an email to say it had been dispatched. Inefficient service.
I then had to cover the costs of return. 14€ to return to extremely over priced products.
Never again.
8 maggio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Naomi,
Thank you for sharing your feedback. We're sorry to hear about your experience with the subscription service.
At Meridian, we strive to provide a transparent and straightforward subscription model that allows our customers to purchase our products at a discounted rate.
Please know that our customers are automatically subscribed and charged for their subscription renewal if they select one of our trimmers for a special price. The information regarding the subscription is displayed throughout the checkout process before any shipping or payment information is entered.
When an order is placed in accordance with a scheduled renewal date for an active subscription, our warehouse teams work as quickly as possible to process orders to ensure timely delivery. Because of this, we cannot guarantee cancellations or accommodate change requests for an order due to our logistics process. We understand that some of our customers may overlook our renewal terms and their ability to delay, edit, and cancel a subscription prior to its scheduled renewal. In these cases, we would always be happy to issue a full refund on any unopened and unused full-sized orders that our customers choose to return in accordance with our Return Policy.
We value your feedback as it helps us enhance our services. It will be shared with our team since our goal is to ensure that customers are fully aware of the subscription terms before finalizing their order.
Best,
Team Meridian
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