Needed help from agent to sort an issue I had and agent Gustavo was excellent help. I do believe this agent used all efforts to help sort my issue compared to the other 2 agents that I previously had... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr... Leggi di più
Well deposit options are good but it's really not my Bad luck but none of ur casino games payout anything it's very Rubbish Ur Mega casino I am very Sorry to say other places like Paddy power ..Willia... Leggi di più
L'azienda ha risposto
Megacasino: murjon_nu55 Have uploaded verification documents as requested over and over. Want to withdraw winnings of £10k and yet your still messing about. Imy rating is pony but get th... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Mega Casino is your one-stop-shop for everything live casino and slot games related. With a collection of over 2,000 live casino games and slots from over 50 of the industry’s most-established developers, and new games being added weekly, our players can enjoy a variety of game choices. Since opening our virtual doors in 2013, we have established ourselves as one of the most popular casino brands. We provide the closest experience you will get to a real casino from the comfort of your own home. In fact, it doesn’t have to be your home - our site is optimised to work on a number of different devices including both mobile phones and tablets.
Informazioni di contatto
Regno Unito
- support@megacasino.com
- megacasino.com
1,9
Scarso
484 recensioni
Ha risposto al 54% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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This casino is worse than worse
This casino is worse than worse. They always say "random generated drops" but when you play every day you realise how they cheat.
For example your win rate depends on your deposit and balance. And do not listen the crap talks they tell it is not dependent on that.
They use psychological tricks as well. For example good drop always ends up where you can see that next symbol was the winning one or the bonus and they always let you see that little bit of next drop so you think it was near. But in reality it is a trick to make you keep playing.
Another thing if you withdraw the money your win rate becomes so low that it is amazing you get maybe 1out 10 positive drop. They say it is have nothing to with it but as soon as you feed back the amount you withdrawn with extra money the rate will go up again. If you play here daily you should see the pattern of theyr tricks.
It is disgusting and this casino should not be allowed to operate like all other online gambling because they lie lie lie and lie again about rates, win, and other things
Make yourself a favour and don't play here
10 aprile 2024
Non scritta su invito
Risposta di MegaCasino
Hi There,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thanks for understanding,
The MegaCasino Team
hutkir_hr17!
hutkir_hr17!
Made a deposit no problems stated I didn't need to upload any documents. Came to withdraw after 24 hours still isn't processed can't make a second withdrawal till first 1 is complete states on the site quick withdrawal! Tried every way to contact them no response to emails fb or bot very disappointed
40 minutes after posting review my withdrawal has been processed so I have amended my rating, customer service needs to improve dramatically to improve it more.
7 aprile 2024
Non scritta su invito
Risposta di MegaCasino
Hi Kirsty,
We are really sorry there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
I see you had a few more withdrawals after this and these were processed quickly, congratulations on your winnings!
Thanks for understanding,
The MegaCasino Team
If I could rate it 0 star
If I could rate it 0 star, I would. The customer service team is an absolute joke. Trying to get help on there through chatbot, all you would get is generic FAQs. And if you finally manage to go through all that, a live agent would give you even MORE generic replies as if they do not speak english or understand basic english. There is a game that allegedly did not end properly. Despite my 5 attempta to ask the CS to CLOSE IT FOR ME, they just keep going on and on about oh you need to click the X to exit the game. GOD IF I DID THAT, THE PROBLEM STILL PERSISTS THEN IT IS OBVIOUS THAT YOUR WEBSITE HAS A BUG….. Now I am stuck with money in the account because NO ONE WOULD END THE BLOODY GAME FOR ME AND CANCEL THE FRIGGEN BONUS FOR ME.
user is mariekeau1
cannot find your fb page so please help me here
4 aprile 2024
Non scritta su invito
Risposta di MegaCasino
Hi There,
We are sorry to hear you have issues closing a game.
We would like to assist you further with this and as you have had no luck with our support team, please join us on Facebook to update the review with your username and we will be happy to look into this further.
Thank you for your understanding,
The MegaCasino Team
Deposited £100
Deposited £100. Made 10x£10 deposit and eventually I get the bonus thinking I will win some back. 15 spins and I won £1.37.
Win rate is absolute joke don't play here
So I go there and I put in another £10 so now it's 110 in total. So I get the bonus in one of the new games and my balance is like £3 at that time thinking alright maybe good and I won £0.4 and I'm not joking. Few spins and I get another bonus and guess what? I won £0.18 😀 this is not a coincidence people runnnnnn awayyyyyy from this scam site
19 marzo 2024
Non scritta su invito
Risposta di MegaCasino
Hey there,
Thanks for your feedback and really sorry to hear about your experience.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be when you don't get the result you were hoping for, but we appreciate your understanding and certainly wish you better luck in the future.
Been waiting for withdrawal still…
Been waiting for withdrawal still nothing emailed several times still nothing never known it to take so long at all .I says to contact via email or Facebook pointless as you don’t get answer online chat it’s a robot aswell so how are you meant the claim winnings when no one answers will be taking this matter further if not sorted shouldn’t have to wait this long to all the money straight away but can't payout as fast ridiculous site
17 marzo 2024
Non scritta su invito
Risposta di MegaCasino
Hi Jennifer,
We are sorry to hear your withdrawal is delayed and you are struggling to contact our support team.
Please update the review with your username and we will look into this and have a member of our support team reach out to you.
Thanks for understanding,
The MegaCasino Team
Tyveknægte
Tyveknægte
Nu skal jeg fortælle jer hvad der gik galt, i forlanger dokumentation i allerede har godkendt, herudover forlanger i dokumentation i form af bevis på hvor jeg har mine penge fra, dette er ulovligt.
I danmark logger vi ind med MitID ergo er dokumentation ikke et lovkrav.
Der er gået snart to år, hvor jeg med jævne mellemrum har sendt jer dokumentation, hvorefter i finder på ny dokumentation jeg skal sende.
Jeg har aldrig spillet på jeres casino, da det ikke har været muligt pgaf af alle jeres underlige krav, men jeg har indsat penge som jeg nu ikke kan få refunderet.
Har kontaktet spillemyndighederne. mvh
13 marzo 2024
Non scritta su invito
Risposta di MegaCasino
Hej,
Vi er kede af, at du har dette indtryk og vil gerne forstå, hvad der gik galt.
Slut dig til os på chat eller send en e-mail til support@megacasino.com, så vi kan hjælpe dig.
Tak for forståelsen,
MegaCasino-teamet
When exactly will my withdrawal arrive?
I recharge TRX3405 and withdraw TRX45998. My withdrawal has not been processed for several hours. The withdrawal status is pending. My username is taui84JI. I see a lot of people saying they can't get the money at all, and I'm worried
12 marzo 2024
Non scritta su invito
Risposta di MegaCasino
Hi There,
We are sorry there has been a delay with your withdrawal.
Please note the withdrawal codes you have provided and the username you have provided are not recognized.
Please join us on chat, Facebook or send an email to support@megacasino.com so we can assist you further.
Thanks for understanding,
The MegaCasino Team
Now been processed due to receive funds…
Now been processed due to receive funds great would use this again patience is key great casino an team thankyou
11 marzo 2024
Non scritta su invito
Risposta di MegaCasino
Hi Lee,
Thank you so much for sharing your experience with us!
We hope you will continue to enjoy playing with us and we appreciate your continued support. Congrats on your winnings!
The MegaCasino Team
Do not use this site
Do not use this site! Literally can’t get in touch with a person. Made first deposit tried withdrawing winnings … still in process. Says player pending however when you go in to upload documents it says I’m all verified. Tried to talk to someone had a message back 6 hours later to say it’s all good payment is in process but I should put my account into a cooling off period to protect my funds while the withdrawal is being processed. Doesn’t sound right to me at all! Sent email sent message on Facebook still no reply! evejes_ee31
8 marzo 2024
Non scritta su invito
Risposta di MegaCasino
Hi Jess,
We checked the account and see the withdrawal has since been processed.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer, we usually suggest a cooling off period as we understand that the verification process might create a temptation to use the winnings before approval to safeguard your winnings.
Thanks for understanding,
The MegaCasino Team
Still waiting for them to do my…
Still waiting for them to do my document check to withdraw funds. Up to 48 hours it says.
Has now been seven days wait and still waiting..
Also chat system takes about six hours to get back and all they say is you’ll have to wait basically with no timeframe…
How can you have a gambling site which can’t withdraw funds..
absolute rubbish.
1 marzo 2024
Non scritta su invito
Risposta di MegaCasino
Hi Chris,
I am sorry there has been a delay with your document verification.
Please join us on Facebook or update the review with your username so we can check this further for you.
Thanks for understanding,
The MegaCasino Team
I am trying to cash out my winnings but…
I am trying to cash out my winnings but it won’t allow me, the money is showing in my account as an active bonus win.
Not able to withdraw immediately I played some more & have lost a lot due to this!!
But still no sign of being able to withdraw.
I want to be able to withdraw my winnings!!
Any wins I make from the balance I have goes to the active bonus balance , I don’t understand what’s going on . DO USE THEIR SERVICES ITS A SCAM!!
6 marzo 2024
Non scritta su invito
Risposta di MegaCasino
Hi There,
It sounds like the funds you are referring to are now bonus funds.
Please note that when you have an active bonus, once you use all your real money balance and you then start to place bets with your bonus balance, then, any winnings that are accumulated from the bonus funds, will then be added to your bonus balance as per our bonus policy until the bonus is redeemed.
You can redeem the bonus by collecting points playing on slot games and completing the wagering requirements. You can also check your progress by going to Cashier - Active Bonuses. Once the wagering is completed, any funds will then move to your real money balance and you should be able to request a withdrawal.
https://www.megacasino.com/bonus-policy/
Thanks for understanding,
The MegaCasino Team
Give the site a chance! Don't believe all you read!
New to this site yday. Deposited £50 they matched it with £50. I won £1100 but due to winning on bonus money couldn't cash out straight away. Cashed out at £900. Those that say you don't win.. I am £850 up.
I panicked after seeing these reviews.. messaged them. After cashing out at 9pm 29th Feb. Its now pending on my account 4pm 1st March.
Give the site a chance.
29 febbraio 2024
Non scritta su invito
Risposta di MegaCasino
Hi Laura,
Thank you so much for your kind words and for sharing your experience with us!
We hope you will continue to enjoy playing with us and we appreciate your continued support. Congrats on your winnings!
The MegaCasino Team
I have made many attempts to withdraw…
I have made many attempts to withdraw funds, keeps on showing error messages, regardless of method attempted. Chat bot no help whatsoever. I use a number of online casinos and it is simple to make a withdrawal. Very poor.
1 marzo 2024
Non scritta su invito
Risposta di MegaCasino
Hi There,
We are very sorry to hear you have an issue making a withdrawal.
We would like to look into this further for you and resolve any issues you are facing. As you are unable to get help on the chat, please join us on Facebook, send an email to support@megacasino.com or update the review with your username and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
Username- Montek_13
Username- Montek_13
I have deposited 10 pounds first and then you gave me bonus 10 pounds to play but I lose both of them and then I deposited more 10 pounds and won 50 pounds but not able to withdraw please help me.
Regards,
Montek Singh
26 febbraio 2024
Non scritta su invito
Risposta di MegaCasino
Hi Montek,
We have checked the account and see that you have played all the funds on the account and this is the reason you are not able to make a withdrawal at the moment.
If you have any issues making a withdrawal request in the future, please contact our customer support team on chat, Facebook or by sending an email to support@megacasino.com and they will be happy to assist you.
Thank you for your understanding,
The MegaCasino Team
Withdrawal
Still waiting for someone to process my winnings its not massive amount it's 430 pound still 2 days later says pending withdrawal its very frustrating to have to wait around speaking to bots
22 febbraio 2024
Non scritta su invito
Risposta di MegaCasino
Hi Angie,
We are sorry there is a delay with your withdrawal.
Please note that all wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
Thanks for understanding,
The MegaCasino Team
Another scamming casino
Another scamming casino
Just don't waste your money
Eye of horus with no bonuses and infrequent small wins.
Their response below is complete garbage. Even random number generators pay out more frequently than that.
Avoid, they steal your money.
There response below us complete garbage.
24 febbraio 2024
Non scritta su invito
Risposta di MegaCasino
Hi Michelle,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thanks for understanding,
The MegaCasino Team
Really don't understand the bad…
Really don't understand the bad reviews. Won £2000 and was in my bank in less than 2 days. Great website with great games.
23 febbraio 2024
Non scritta su invito
Risposta di MegaCasino
Hi Ross,
Thank you so much for your kind words and for sharing your experience with us!
We hope you will continue to enjoy playing with us and we appreciate your continued support. Congrats on your winnings!
The MegaCasino Team
MEGA.............STILL WAITING
Megacasino: murjon_nu55
Have uploaded verification documents as requested over and over.
Want to withdraw winnings of £10k and yet your still messing about.
Imy rating is pony but get this rectified asap and ill change review.
This has been going on for a calender month now.
If you cant pay dont play ....its false economy and you are affecting your cusyomer statory rights.....
Please rectify this
1 febbraio 2024
Non scritta su invito
Risposta di MegaCasino
Hi Jon,
We are sorry you have not been able to make a withdrawal due to documents.
As we can see from your accounts, the type of documents that were needed for the account take longer than standard verification documents to be checked and we have now contacted the relevant department and asked them to speed this up for you so you will be able to request a withdrawal.
Once this is possible, you will receive a confirmation email to let you know.
Thank you for your continued patience.
The MegaCasino Team
My username is NigNobes and I requested…
My username is NigNobes and I requested a withdrawal of 3700 pounds but it is still pending. I only get a response from a not and not been asked for any documents. It seems like I will have to speak to gaming regulators as you took my money soon enough. Never ever use this site. I was owed 3759 and they paid ,,500 pounds because they said I broke their wagering policy. So why take the bet then. Sorry I give you ,0 stars unless you rectify this
19 febbraio 2024
Non scritta su invito
Risposta di MegaCasino
Hi Nigel,
I am sorry there is a delay with your withdrawal.
We checked and see that you requested the withdrawal yesterday afternoon and all wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you can join us on chat, Facebook or send over an email to support@megacasino.com and we will be happy to assist you.
Thank you for understanding,
The MegaCasino Team
Thought I'd give this casino a 2nd…
Thought I'd give this casino a 2nd chance just terrible no bonus on 70p stake on 2 big bass games put 200 pounds in deffo thief's this site and have adjusted there % on most there games won't be playing on here again thats for deffo. Don't play here ya won't get any chances believe me
16 febbraio 2024
Non scritta su invito
Risposta di MegaCasino
Hi There,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thank you for your understanding,
The MegaCasino Team
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