Needed help from agent to sort an issue I had and agent Gustavo was excellent help. I do believe this agent used all efforts to help sort my issue compared to the other 2 agents that I previously had... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr... Leggi di più
Well deposit options are good but it's really not my Bad luck but none of ur casino games payout anything it's very Rubbish Ur Mega casino I am very Sorry to say other places like Paddy power ..Willia... Leggi di più
L'azienda ha risposto
Megacasino: murjon_nu55 Have uploaded verification documents as requested over and over. Want to withdraw winnings of £10k and yet your still messing about. Imy rating is pony but get th... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Mega Casino is your one-stop-shop for everything live casino and slot games related. With a collection of over 2,000 live casino games and slots from over 50 of the industry’s most-established developers, and new games being added weekly, our players can enjoy a variety of game choices. Since opening our virtual doors in 2013, we have established ourselves as one of the most popular casino brands. We provide the closest experience you will get to a real casino from the comfort of your own home. In fact, it doesn’t have to be your home - our site is optimised to work on a number of different devices including both mobile phones and tablets.
Informazioni di contatto
Regno Unito
- support@megacasino.com
- megacasino.com
1,9
Scarso
485 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 42% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Can’t withdraw my own money I deposited…
Can’t withdraw my own money I deposited or my winnings. Every time
I try it says it can’t release my
Money when there’s bonus winnings active, however all their emails state at the bottom that this is something they can do? Makes no sense and proves it’s a scam! Totally unacceptable that I can’t even get my own money back!!! Live chat is a useless bot. Absolute scam page!! Avoid!! I will be reporting to FCA.
My username is Hels291090.
When am I going to be able to get my money back?! And how???
6 gennaio 2024
Non scritta su invito
Risposta di MegaCasino
Hi Helen,
You cannot withdraw while there is an active bonus on your account, however, you can cancel this bonus by going to Cashier-Active Bonuses and once it is canceled, you will be able to withdraw the funds in your real money balance. For further information, please refer to our bonus policy:
https://www.megacasino.com/bonus-policy/
Thank you for understanding,
The MegaCasino Team
Customer service is a disgrace
Customer service is a disgrace, I have used the live chat, emailed and messaged on Facebook, it has been almost 24 hours and still no reply.
Username: monta271812
5 gennaio 2024
Non scritta su invito
Risposta di MegaCasino
Hi Monta,
I am sorry you had issues to contact our support team.
Our chat service works similarly to Messenger or WhatsApp, someone will always respond once you reach out. Our Facebook are not available during the weekend and this is the reason you did not get a response from there.
I see your query was responded to by our support team and we are very sorry for the delay.
Thank you for your understanding,
The MegaCasino Team
Taking ages to recive withdrawal
Taking ages to recive withdrawal
Trying to talk to someone same answer takes couple of hours to recive right still nothing
Now being ignored..
Wish I read this review before I even bothered to play
Username lucia199231
5 gennaio 2024
Non scritta su invito
Risposta di MegaCasino
Hi Lucia,
We are sorry to hear there is a delay with your withdrawal.
I have checked the account and see that the withdrawal is currently being checked by our payments team as all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
I see our support team has already escalated this to be reviewed and once processed, you will receive a confirmation email to let you know.
Thank you for your understanding,
The MegaCasino Team
Megacasino stopping my withdraws
username: Harro121
I have been using Megacasino for about a year, my account has been verified and I have been able to withdraw. This stopped a couple of months ago, I have not been able to withdraw as the site says additional verification is needed and then brings me to the upload documents page. However on this page there is no option for me to upload as all my documents have already been verified. The emails sent to support@megacasino etc go unanswered.
This is really unacceptable.
Regards,
Keith
1 gennaio 2024
Non scritta su invito
Risposta di MegaCasino
Hi Keith,
We are sorry there was an issue with your account and you were unable to request a withdrawal.
I see our payments team checked the account and removed the restrictions as we didn't need any further documents from you and you have since requested a withdrawal and this has been processed.
We do hope you will have a better experience in the future.
Thanks for your patience and understanding,
The MegaCasino Team
Disgraceful customer service / Withdrawal issues
Disgraceful customer service
Withdrawals just sit in pending and no response from chat or email address
When will these be processed?
Username: NCOOPER27051
3 gennaio 2024
Non scritta su invito
Risposta di MegaCasino
Hi Nicholas,
I am sorry to hear there was a delay with your initial withdrawal.
I see this has now been processed and you have since requested another.
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
Thank you for your understanding,
The MegaCasino Team
Withdrawing money
Been trying to withdraw money since 31/12/23 and keeps saying pending. Chat said few hours but still saying pending. Chat.now doesnt work and doesnt get answred. Emailed but same again no reply. Have I been scammed ????
31 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi There,
We are very sorry to hear there has been a delay with your withdrawal and we would like to look into this further for you.
Please join us on Facebook or update the review with your username and we will have a member of our support team reach out to you.
Thanks for understanding,
The MegaCasino Team
I'm very aware and check trust pilot…
I'm very aware and check trust pilot before I use any casinos and I can honestly say mega casino is fine and legit everytime I have made a withdrawel I have recieved my winnings not 1 time have I had problems yes for me it takes at least 24 hours to recieve them but I always get them with the Christmas and new years there's obviously going to be delays these people have life's and family's to but trust me you will recieve your withdrawel
30 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi There,
Thank you so much for your kind words and for taking the time to leave us a review.
We hope you will continue to enjoy playing with us and we thank you for your continued support!
The MegaCasino Team
Can’t fault really
I can’t really understand these bad reviews, I’ve played with mega casino for over a year now, and not had a single bad experience, I currently have a £5,000 withdrawal in processing, normally have funds from smaller withdrawals (anywhere from £100-£1000 with me within hours) I use the trustly option with depositing and withdrawing also.
Again, can’t fault mega casino, however one thing I would make comment on is having some chat moderators, or actual live chat reps, as that seems to be the main thing people comment on
29 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi There,
Thank you so much for sharing your experience with us!
We hope you will continue to enjoy playing with us and we thank you for your continued support!
The MegaCasino Team
I have winnings of £3000 and have only…
I have winnings of £3000 and have only been able to withdraw £200. Email support unbelievably slow for a company of this size. Unable to provide any answers of why im unable to withdraw my winnings. Am at a loss at what to do next
24 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi Richard,
We are sorry you have been unable to withdraw your winnings.
We would like to look into this further and investigate the reason this may be, therefore, please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to help.
Thank you for your understanding,
The MegaCasino Team
Very bad
Hi,
Hello,
Username: jp3410
My account is locked, i have processed my withdrawal which is still pending. And also i cannot play more games. I have never seen any casino company exploiting the responsible gambling of players rules and regulations to be misused and use it against them. This is absolutely disgusting
I dont know why my account is locked and why my withdrawal is pending.
So extremely difficult to get to them and talk to them.
26 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi Priyal,
I checked the account and see there were restrictions placed on the account due to your request to close the account.
In the event a player asks to close the account, we place restrictions on the account as per our responsible gaming measures. As we are a safer gambling casino, we like to ensure the safety of our players.
I see you requested to reopen the account and this was discussed with our support team and these restrictions were lifted.
In regard to your withdrawal, all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer, I see this has also since been completed.
Thank you for your understanding,
The MegaCasino Team
Worse casino I ever played have my…
Worse casino I ever played have my withdrawal pending for a days and no one resolving problem , Scam don’t play
Username : Bell2408
22 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi Erik,
We are sorry there was a delay with your withdrawal.
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
We see it has now been processed and hope you will have a better experience in the future.
Thank you for your understanding,
The MegaCasino Team
Big SCAM
Big SCAM, STAY AWAY, playing for weeks, lose so much, no gameplay.. Very disappointing, you can't windraw the money all the time errors!
25 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi There,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
We hope you will have better luck in the future.
The MegaCasino Team
Bad response time from chat still…
Bad response time from chat still waiting on my withdrawal just keeps saying pending this day an age no reason they can't process withdrawals instantly
Username postienick5
22 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi Nicholas,
We are sorry to hear there was a delay with your withdrawal.
Please note that as all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer, we see this has since been processed and hope it will be quicker in the future.
Thanks for understanding,
The MegaCasino Team
Anyone else having problems with games…
Anyone else having problems with games freezing ,I’ve tried reinstalling but no use
22 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi Steve,
We are sorry you had an issue accessing the games.
Please note that at this time, we had some emergency maintenance and if you log into your account now, you should be able to play.
We are sorry for any inconvenience this may have caused and if we can help with anything else, join us on chat, Facebook or send over an email to support@megacasino.com and we will be happy to help.
Thanks for understanding,
The MegaCasino Team
Absolutely shocking poor communication…
Absolutely shocking poor communication tried two different emails the chat and Facebook!!!
I want to withdraw and I’ve been trying to explain I don’t have my physical card I use my phone tried sending a bank statement etc and no reply what so ever I want to withdraw my money
Username katiebagg
20 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi Katie,
We are sorry there was a delay with your withdrawal and contacting our support team.
I see this has since been verified and your withdrawal has been processed.
We also apologise for the delay in supporting you with this matter, we do take your feedback into consideration, and we hope you will have a better experience in the future.
Thanks for understanding,
The MegaCasino Team
Still waiting 3rd day what’s is going…
Still waiting 3rd day what’s is going my on !!
21 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi Mary,
We are sorry to hear there is a delay with something regarding your account.
Please can you join us on chat, Facebook or send over an email to support@megacasino.com with further details so we are able to assist you.
Thanks for understanding,
The MegaCasino Team
Deposited money - Saulspurs1
Deposited money . Won profit and said I can’t withdraw it and it’s now disappeared from my account
23 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi Saul,
I checked the account and I see the funds you are referring to were bonus funds.
Please note that when you have an active bonus, once you use all your real money balance and you then start to place bets with your bonus balance, then, any winnings that are accumulated from the bonus funds, will then be added to your bonus balance as per our bonus policy until the bonus is redeemed.
As you chose to cancel this bonus, all funds were removed from your account and this process is not reversible, I am sorry for any disappointment this may cause. For further information, you can refer to our bonus policy:
https://www.megacasino.com/bonus-policy/
Thank you for your understanding,
The MegaCasino Team
Tried to withdraw money
Tried to withdraw money. Which said was successful, and would be in bank today due to e banking then had a call today off some strange number when you call back doesn’t exist. Saying it will take 7 working days. No one answers emails or chat box which is no good! Nothing in my bank off them even though states been processed. And have proof they said same day payment. Not best customer service skills or communication at all.and now disabled my account so can’t even get in touch with anyone?!
20 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi There,
We are sorry to hear you are having issues with your withdrawal and contacting our support.
We would like to look into this matter further for you so please join us on Facebook, or, update your review with your username and a member of our support team will reach out to you.
Thank you for your understanding,
The MegaCasino Team
Absolutely awful casino
Absolutely awful casino, worst ive ever experienced!
Asked for bank details 3 times, said they cant process to bank!
Been waiting nearly a week on a verified account and they still havent processed my withdrawal,
Im taking it to an ombudsman now as they have stopped replying to my emails,
Do yourselves a favour and avoid this disgusting excuse for a casino.
UPDATE- have now been told that bank details were incorrect!
Re-sent and will see what happens now!
Nobody told me that this had happened though so still awful communication and still waiting on update.
FURTHER UPDATE
Since posting this review i have had them in contact and promised to process ASAP!
I will update review as soon as i receive money.
20 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi Trevor,
We are very sorry to hear you have had this experience of getting your withdrawal processed.
We would like to look into this issue further for you and see you are having problems with getting support so please can you update your review with your username and a member of our support team will reach out to you asap.
Thanks for understanding,
The MegaCasino Team
If I can I would give 0 stars
If I can I would give 0 stars ! I can't upload my documents because the casino won't let me! I took a print, scream, sent an e-mail to the team and I don't have any answer! 4 days waiting ! I made a deposit I cancelled the bonus ! I Won! I tried to withdraw my money is still pending I don't have any response ! When I try in the chat the response is automatic and solves absolutely nothing ! Susanamart12
15 dicembre 2023
Non scritta su invito
Risposta di MegaCasino
Hi Susana,
We want to assist you as soon as possible with this matter however, the username you have provided is not correct.
We have sent a request for your information so if you can send this over to us we will be happy to reach out to you and resolve this.
Thanks for understanding,
The MegaCasino Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.