meetandgreetlutonairportparking.co.uk Recensioni 

ZERO STARS! On arrival I called to let them know and the man was very rude on the phone claiming I hadn’t called in advance - which I had tried to do but they didn’t answer.. and he told me I didn’t!! When they showed up they had no ID no documentation nothing to show they were from a company. The man spoke v little English. He wanted to take my car without giving me any ticket or proof of taking the car. He said he would do the photos to show damage/scratches etc when he arrived at the parking 6/7 miles away by which time he could have damaged my car and claimed it was already there. I called the office to speak to a ‘manager’ to ask why I had no documentation etc he said if I don’t like it then don’t give the driver the car and hung up the phone. I felt very uneasy with the whole situation and so ended up putting my car in the long stay car park. It was the most unprofessional service I have ever experienced. I called back to ask for a refund and he put the phone down on me.

I booked this company through Compare Your Parking. When I arrived at the airport, I phoned them and they informed me that my booking was cancelled. Since then they have ignored my emails when I followed the complaints procedure, and haven't responded to my requests for a refund. Fraudulent company, do not use.

I was made to wait for 2 hours on return. Very bad service, couldn't get through on the phone and when they finally answered the line was so bad couldn't understand or hear. Small change missing from the car. Now I am only waiting for a parking fine, like precious costumers... How is this company allowed to operate is beyond me. Wouldn't recommend!!!

If I could put 0 stars I would. We followed their instructions and called in advance to tell our ETA. They told us where to go and someone would meet us to take the car. They were late which meant the 10mins for £7 was over run, we had to keep calling them. Again in return we called when we landed was told 30mins to be at the meeting point. They didn’t arrive in the time. I called again and they said 15mins, so now this was 50mins after my initial call. I called again and they said my car wouldn’t start so the are collecting us to take to my car… the taxi they arrived in was held together by cable ties and didn’t have all seatbelts working. My car key was left in too in my tyre when we arrived at the compound. Turns out someone left my interior light on so the battery had died. Now to top it off… I receive a £100 fine for a random station carpark where they dumped my car for 17hours! Absolutely livid is an understatement. Still waiting to actually speak to someone who doesn’t claim to be ‘just a driver’. DO NOT USE THIS COMPANY.

Horrible car park never seen in my life. Dusty parking condition. Cars are dirty not parks in proper spaces. No sign what is the name of car park. I was scared my car get damage luckily all ok. The transport to airport dirty and u have to pay. If you have expensive car do not park there. No reception. At all not proper organised mess.

IMG meet and greet services were used from Luton Airport.
My Alloys and Tyres were severely damaged. I have sent a complaint 48 hours ago with photos and video - no response. Spoke to company they said that it can take 15-20 days to respond - not acceptable. I will be taking this complaint further.

Avoid this company at all costs. Absolutely disgraceful service!!!!!!!!!!!!
We were left waiting over an hour at both drop-off and collection even after calling ahead, while travelling with two young children. Staff were rude, unprofessional, and there was no paperwork or proper vehicle check carried out.

To make things even worse, I later received a £60 parking fine from Premier Inn Luton because they illegally parked my car while it was in their possession. Since then, they have ignored all attempts to contact them.

Completely irresponsible company — save yourself the stress and stay well away.

Do not use this company.
No paperwork or checking of car on drop off. Contacted them 30 mins before arrival and still had to wait an hour for them to turn up,I was also travelling with four young children.
On return same thing, waited an eternity for them to arrive,very rude people.
Ten days later receive aa £60.00 fine for parking at PREMIER INN LUTON
NOT BEEN ABLE TO CONTACT COMPANY DIRECT, but fine has been dropped to £15.00.
Not ideal,so PLEASE DO NOT USE.
Travel dated 17/04:2026

Called 30mins before leaving the airport 1hr later the car arrived
The driver pulled up got out and left as we got in the car we noticed the glove box had been messed with ie things that should have been inside the glove box were in passenger foot well centre console been tampered with (small change missing) plus a wash bag missing (contents on the floor behind front seats)
NOT TO BE TRUSTED
WILL NEVER DEAL WITH THEM AGAIN

If I could give a zero rating I would.
Despite us phoning the company at the exact times they required after we had booked a Meet and Greet service with them, their driver was over 15 minutes late on the day of our flight from Luton, and it took them 75 minutes to get our car back to us on the day we flew back.
No one kept us informed. No one offered an apology. The driver who finally returned our car just shrugged and said they were busy when I asked (politely ) what had happened.
To add insult to injury, on our return we got a parking fine due to this company not telling us we would need to go online and pay the fee on the way to get our flight. Payment for the drop and go carpark becomes due when the car leaves the airport. Had they told us, we would of course have paid it.

It has now been three weeks since we returned and complained to the company. We have yet to receive so much as an acknowledgment, let alone compensation for what is no one’s idea of a ‘Meet and Greet’ service.

Avoid these charlatans at all costs. I only wish I had seen the other one star reviews before making my booking.

Compare Your Parking, through whom we booked, should not be using IMG Parking Ltd.

I booked two cars in for meet and greet at Luton airport with IMG parking, the description said we would be met by uniformed drivers, this is not the case, not unless they class tracksuit bottoms and jeans as a uniform! The instruction said to ring 30 mins before arriving at the terminal, I had to ring three times before anyone answered!
When my daughter's car was returned, quarter of a tank of fuel had been used, they had taken her laptop out of its case and just left it on the parcel shelf, clothes had been taken out of a bag from within the car, windows had been left open and the inside was covered in mud, no idea what or where the car had been!
When she called to complain, the person answering the call was very rude and hung up on her several times!
When we returned I followed the instructions and called as required but we then had to stand and wait for over 30mins for the car to arrive.
This is terrible service, certainly not good value for money and I will not be using this company again.

with this company I had the most awful parking experience ever. I found the driver side window smashed, sunglasses and Bluetooth speaker stolen along with the entrance gates remote and house keys. I would never ever park here again. Avoid at all cost!

The process itself was straightforward, but the overall experience wasn’t as smooth as expected. It took a while for the car to be brought back on return, which was frustrating after a flight.

The car was also returned noticeably dirtier than when we left it, and there are additional charges (£7 to drop off and £7 to pick up) which quickly add up. More concerning, a small amount of cash was missing from the armrest. Regardless of the amount, it’s a matter of principle—no one should be going through personal belongings left in a car.

Convenient in theory, but based on this experience I wouldn’t use again and would advise others not to leave anything in their vehicle.

This company should not be in business full stop. They left my car unlocked in a side street in Luton for a week and then it took them over an hour to return it. Absolute scammers, avoid like the plague

I do not recommend ;
- problem with online payment
- no information after booking parking
(such as having cash to pay for parking)
- hidden costs, 7f for drop off , 7f for picking up the car
- you don't have cash, touch payment doesn't work, you have a big problem.....

Picking up the car ;
- 40 minutes of waiting
- after 25 minutes you call and report a problem , no information whatsoever....
- After 35 minutes you call and ask again about the car , but they still don't know anything .....
- they will just remind you to pay 7f for collection .....
So what? I forgot, yes I know my problem.....
Not recommend!!!!!

Booked a meet and greet through this website in May 2025 and ended up getting hit with a fine.
I complained and was told that they had contacted the company issuing the fine, I was told that it was a mistake and it will be cancelled.
It wasn't cancelled, instead the delay meant the fine increased and I ended up around £160 out of pocket.
I tried to get answers and assistance from them but they just stopped responding to my emails.

My car was fine, nothing was stolen but I would never book with them again, nor would I recommend anyone else do so.

Didn’t show up to collect the car on time, although we phoned 30 minutes prior to when we would be arriving.

Left us standing in the drop off area in Luton airport for around 25 minutes and we had to pay the airport drop off change which increased significantly due to how long we were left standing there.

A lady next to us had exactly he same issue.

When they finally arrived someone just took the keys and drove off, didn’t do a check on the vehicle incase they damaged it or anything.

Luton M&GIMG Parking LTD
DO NOT BOOK
Customer services are rude,email tells you to go to mid stay and over the telephone tell you a different location causing me to invite a £15 charge for going through the wrong parking.
Upon collection two drivers turns up collecting two seperate cars, mine and someone else’s. They then reversed the other customers car into mine right in front of me. I asked for ID and was told none of them had any and they just said to call the number. I done so am was told to call the complaints number that is the same
As the drivers number. It’s a shambles. Disgraceful and rude. I could have been handing my car over to anyone!
Upon collection my number plate had been glued back together following the hit and was told to just clean up all the excess glue. I am now left with no one to complain to, no email nothing and a car that’s been hit! I always do meet and greet. Always see ID and have the mileage and photos taken, this was nothing like that. If I wasn’t already late for my flight I would have cancelled and booked into the long stay car park.
TEUST ME……DO NOT BOOK

Absolutely awful, collected my car after my journey on 08.03.2026 at Luton Airport to find my front windscreen cracked on the passenger side.
I had a conversation with the driver who dropped it off for him to tell me to call customer service, they were so unprofessional, after explaining they put me on hold to then cut me off the phone. I called back 23 times with numerous hanging up the phone and even when answering the phone not talking but just breathing and hanging up, on the last call I was told to call back in the morning and given an email address to send them which was an email address that did not exists.
when calling back the next day (28 times), it was the same experience, finally I got an email address that worked, I explained again and attached photos only to have a response of 'attach photos of the car', confused as I had already done this but since then I am having to call on private number as it seems they have blocked my calls.
absolutely disgusted with this level of communication and help, I've never had a worse experience.

IMG PARKING LIMITED PARK AND RIDE.
Do not use these scammers!
Arrived early about 7am no office. Was intimidating as woman travelling alone. Car park was ropey large pot holes and had to park on the top which was precarious. Eventually there was 4 other people that arrived. The owner took 15 pound each from us for entering the airport and on the way back. The airport charges per vehicle not per person so he was robbing us actually. We had no choice to pay as had flights to catch. Was promised to be picked up but noone there I had to ring and they arrived in a van half hour later to take to the car. It was late at night and again not good when travelling alone as female.
They have 5 stars when you put in the comparison website. They must of done themselves. Will never use again.