It was quite easy and seamless. The phone number was available for us to call at anytime despite it stating hours of operation on their website, which was really good. Only issue we had was the car... Leggi di più
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They simply the best Absolutely fantastic experience! The team was professional, friendly, and went above and beyond to make everything perfect. The quality was excellent, and I couldn’t be happier... Leggi di più
L'azienda ha risposto
Superb experience. Easy to book, Excellent communication throughout. Car was waiting for me after I called to say I’d landed.
L'azienda ha risposto
Excellent drop off experience, quick, efficient, no waiting & a short walk to the departure. Return was even better, these guys are so organised Thank you Great job..! Steve
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Airportparkingbay is a Luton-based, family-run business specialising in convenient, great-value airport parking. Although we were officially registered as Airportparkingbay in 2023, our team has over 10 years’ experience in the airport parking industry and has been proudly serving customers at Luton Airport since 2015. We are authorised operators at London Luton Airport and offer both Meet & Greet and Park & Ride services. Whether you’re travelling for a family holiday, a weekend break or a business trip, you simply hand your car over to us and we take care of the rest. On your return, your vehicle is brought back to you so you can get straight on the road home. What makes us different from many competitors is our mix of value and personal service. We offer a price-match guarantee and competitive, transparent pricing without compromising on service quality. As a family-based company, friendly, honest customer service is at the heart of everything we do – we treat every car as if it were our own, and every customer as a valued guest. Our goal is simple: to make the start and end of your journey as easy, stress-free and affordable as possible.
Informazioni di contatto
4,1
Molto buono
78 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
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Easy and seamless, the state the car arrived in is why we haven’t rated 5 stars.
It was quite easy and seamless. The phone number was available for us to call at anytime despite it stating hours of operation on their website, which was really good.
Only issue we had was the car arrived back to us in the most filthy condition, almost as if they parked it at a construction site, which was annoying because we had just washed the car prior. So just be mindful of this.
Apart from that everything was ok. 👍
6 agosto 2026
Non scritta su invito
Superb experience
Superb experience. Easy to book, Excellent communication throughout. Car was waiting for me after I called to say I’d landed.
4 agosto 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you David, that's really good to hear.
Getting the car ready and waiting after that first call is exactly what we aim for, so it's great to know it worked as it should.
Thanks for taking the time to leave a review, and we hope to see you again next time you fly from Luton.
Airport Parking Bay
Easy to book
Easy to book, value for money and well controlled at the airport.
1 luglio 2026
Non scritta su invito
Risposta di airportparkingbay
Hi Kevin,
Thank you for your great review. We’re pleased to hear that you found the booking process easy, the service good value for money and the airport operation well managed.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
Airport Parking Bay Team
They simply the best
They simply the best
Absolutely fantastic experience! The team was professional, friendly, and went above and beyond to make everything perfect. The quality was excellent, and I couldn’t be happier with the service. Highly recommended,
Thank you 🙏 🌟
2 agosto 2026
Non scritta su invito
Risposta di airportparkingbay
Hi Valbona,
Thank you so much for your wonderful review and recommendation.
We’re delighted to hear that you had such a positive experience and found our team professional, friendly and helpful. Your kind words mean a great deal to us and will be shared with the whole team.
We look forward to welcoming you back again.
Kind regards,
Airport Parking Bay Team
Sarfaraz has been fantastic
Sarfaraz has been fantastic. We arrived back at the car park with our car waiting for us. We couldn’t ask for a better service after a long flight.
30 luglio 2026
Non scritta su invito
Risposta di airportparkingbay
Hi Josh,
Thank you so much for your fantastic review.
We’re delighted to hear that Sarfaraz looked after you so well and that your vehicle was ready and waiting when you returned. We understand how important a smooth and quick collection is after a long flight, so it’s great to know you had such a positive experience.
We’ll be sure to pass your kind comments on to Sarfaraz. We look forward to welcoming you again in the future.
Kind regards,
Airport Parking Bay Team
Everything went smoothly
Everything went smoothly. Good instructions how to find the parking. quick service when we arrived and returned. staff helpful
15 luglio 2026
Non scritta su invito
Risposta di airportparkingbay
Hi Janis,
Thank you for taking the time to leave us a review.
We’re pleased to hear that everything went smoothly, the instructions were clear and our team provided a quick and helpful service at both drop-off and collection.
We really appreciate your feedback and look forward to assisting you again on your next journey.
Kind regards,
Airport Parking Bay Team
Very easy
Very easy. Very useful. Great service.
Although there is a £10 charge in addition to what you pay online when you collect your car.
26 luglio 2026
Non scritta su invito
Risposta di airportparkingbay
Hi Peter,
Thank you for your 5-star review!
We're delighted to hear that you found our service easy to use and had a great experience with us.
Regarding the £10 charge, this applies to bookings made through certain third-party booking platforms, where the airport exit fee is collected separately. If you book directly with Airport Parking Bay next time, you'll receive our best available price, and all costs are included, meaning there are no additional charges to pay on the day.
We appreciate your support and look forward to welcoming you again soon!
Airport Parking Bay Team
Sarfaraz was very helpful and this is a…
Sarfaraz was very helpful and this is a brilliantly run service
Highly recommend
25 luglio 2026
Non scritta su invito
Risposta di airportparkingbay
Hi Leanne,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that Sarfaraz looked after you so well and that you found our service to be brilliantly run. We'll be sure to pass your kind comments on to him—he'll really appreciate them.
Thank you for your recommendation, and we look forward to welcoming you back to Airport Parking Bay on your next trip!
Airport Parking Bay Team
Really rude staff at the parking
Wish I had ready these reviews before booking. I think all the positive ones must be fake.
Really rude staff at the parking. Didnt even look at me. Didnt say Hi, or Bye, or thankyou. Couldnt do normal human interactions. Our family were joking between us on the return to see if they could say Hi or bye. We got more english words from the car park staff in Spain. If this is how this company is happy with their staff projecting their company, that says alot.
Meet and greet parking, consisted of driving to the designated meeting point, which is a car park. Parking, then walk to the airport, and collecting from the same car park and charge more for it. No problem with this, but it not what i expect when I do meet and greet.
Better off using the normal car park, at least car wouldn't be stored outside and come back dirty. Its just a car park, not a meet a greet.
Didnt meet or greet me.
19 luglio 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you for your review. We are sorry to hear you were unhappy, however we would like to clarify a few points.
Our meet and greet service is clearly described at the point of booking. Customers drop their vehicle at the designated location, our team then securely parks and stores the vehicle for the duration of the stay, and returns it upon collection. This is entirely consistent with what was booked and paid for, and we are confident the service was delivered as described.
With regard to our staff, we have reviewed this internally and are satisfied that our team acted professionally and carried out their duties correctly. We are sorry if you felt otherwise, however we do not believe this reflects a failing on our part.
We welcome all genuine feedback and always strive to deliver the best possible service to our customers.
Great customer service on arrival
Great customer service on arrival. Very happy, polite man. Will use this service again.
16 luglio 2026
Non scritta su invito
They was there on time to meet us both…
They was there on time to meet us both at drop off and pick up
11 luglio 2026
Non scritta su invito
Excellent drop off experience
Excellent drop off experience, quick, efficient, no waiting & a short walk to the departure.
Return was even better, these guys are so organised
Thank you
Great job..!
Steve
14 giugno 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you so much Steve, really glad to hear the whole experience was smooth from drop-off to return — that’s exactly what we aim for! We’ll pass your kind words on to the team. See you next time! ✈️
Airport Parking Bay
Raihan was amazing as always
Raihan was amazing as always! I cannot recommend this service more!
8 luglio 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you Maria! We’ll make sure Raihan knows you said that — he’ll be delighted. See you again soon! ✈️
Airport Parking Bay
It was easy to park and the staff were…
It was easy to park and the staff were polite and informative and I would have no hesitation in using them again, also a lot cheaper than Luton Airport parking
13 giugno 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you so much Richard, really glad to hear it was a smooth experience and that the team looked after you well! We'll always be significantly cheaper than parking at the airport itself — that's one of our biggest promises. We look forward to welcoming you back next time! ✈️
Airport Parking Bay
Very easy to organise
Very easy to organise, good communication, keys ready when we got back.
21 giugno 2026
Non scritta su invito
Risposta di airportparkingbay
Hi Jonny,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the process easy to organise and that our communication and key handover arrangements met your expectations. Providing a smooth and hassle-free experience is something our team works hard to achieve, so it's great to know we delivered on that for your trip.
We appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Airport Parking Bay Team
They were there for us at pick up even…
They were there for us at pick up even though it was past midnight.
20 giugno 2026
Non scritta su invito
Risposta di airportparkingbay
Hi Mike,
Thank you for your fantastic 5-star review.
We're pleased to hear that our team was there to assist you upon your return, even during the late hours. We understand that flight schedules don't always go to plan, which is why we do our best to remain flexible and ensure our customers can collect their vehicles without any unnecessary stress.
Thank you for choosing Airport Parking Bay, and we hope to welcome you back again on your next journey.
Kind regards,
Airport Parking Bay Team
Risposta di airportparkingbay
Thank you Grant, really appreciate it! See you next time. ✈️
Airport Parking Bay
Risposta di airportparkingbay
Thank you Adnan, really appreciate the kind words and the recommendation! See you next time. ✈️
Airport Parking Bay
**DO NOT TRUST WITH YOUR CAR**
**DO NOT TRUST YOUR CAR WITH THIS COMPANY!!** I recently had my car with Airport Parking Bay Luton. They scuffed my alloy wheels and when I approached them regarding this they said that I would need to contact the complaints team via email. I then emailed and they responded asking if I had before pictures. To which I replied no and asked if they had too? After several emails they are now refusing to respond. Awful experience, terrible customer service. Do not use them!
9 maggio 2026
Non scritta su invito
Risposta di airportparkingbay
Dear Craig,
Thank you for your feedback. We are sorry to hear you feel this way. Please contact us directly at complaints@airportparkingbay.co.uk and we will be happy to assist.
Airport Parking Bay
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