Medi Alarm 247 Recensioni 

86
•
TrustScore 4 su 5

4,2

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Valutata 5 stelle su 5

Totally taken care of. Everything explained very well, and answered all my questions thoroughly. Connor was the young man who dealt with me he was. A credit to his company. Would recommend these to a... Leggi di più

Valutata 1 stelle su 5

I was promised a wrist alarm when I purchased this but was sent Medallion type until the wrist one became available. I have phoned and told the beginning of August did not materialise, phoned agai... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I spoke to Brad this morning, and he was so helpful and so friendly, My review for Brad is 100% and if I could give more I would. Thank you, Brad, Brad for your kindness and your understanding.

Valutata 5 stelle su 5

I spoke to James today xx He is so kind and helpful thoughtful and just Wonderful. Thank you for all your services xx Also Connor xxx I will recommend to my friends. Take care xxzxxx

Dettagli dell'azienda

  1. Servizio di pronto soccorso
  2. anche in
  3. Fornitore di apparecchiature mediche
  4. Fornitore di GPS

Scritti dall'azienda

MediAlarm 247 provides monitored GPS safety devices for adults and lone workers across the UK. Our range includes GPS safety watches and personal alarm pendants with features such as SOS calling, accurate location tracking, fall detection, two-way voice communication and health and wellbeing monitoring. When an alarm is activated, the wearer can speak directly through their device to our friendly, trained UK-based monitoring team. Support is available 24 hours a day, 365 days a year, helping customers feel safer and giving their families greater peace of mind. Our promise is simple: compassionate support whenever you need us, delivered with respect, dignity and confidentiality. Safety. Independence. Peace of mind.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

86 recensioni

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4,2

Tutte le recensioni

(86)

63 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

I was promised a wrist alarm when I…

I was promised a wrist alarm when I purchased this but was sent Medallion type until the wrist one became available.
I have phoned and told the beginning of August did not materialise, phoned again told the beginning of Sept.
Have tried phoned several times since but recording days everyone busy and to leave name and number then promptly told the mailbox is full no longer able to receive messages. I have emailed,and to date I've had no reaction. I am very concerned.

9 settembre 2026
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Risposta di Medi Alarm 247

Thank you for bringing this to our attention, and we’re very sorry that you’ve had difficulty getting through to us.

We completely understand your concern, particularly as you were expecting to receive the wrist alarm once it became available and delays you’ve experienced.

We would like to look into your account, confirm the status of your wrist alarm and get this resolved for you as quickly as possible. Even offer some compensation to you of some kind for the time you haven't had the desired product .

Please contact us at 0800 688 9961 or accounts@medialarm247.co.uk, quoting your name and postcode, and we will make sure a member of the team deals with this as a priority.

Kind regards,
MediAlarm 24/7

Valutata 5 stelle su 5

Very helpful understanding made me feel…

Very helpful understanding made me feel not rushed very relaxed explained everything brilliant very happy customer today he deserves a mention still haven't received my medi alarm watch yet its been over 1 week

10 settembre 2026
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Risposta di Medi Alarm 247

Thank you for your wonderful feedback. We’re delighted to hear that you felt relaxed, listened to and fully supported, and that everything was explained clearly without you feeling rushed.

We’ll be sure to pass your kind comments on to the team member involved. It’s lovely to know that you were so happy with the service you received.

Kind regards,
MediAlarm 24/7

Valutata 5 stelle su 5

Very polite excellent adviser

Very polite excellent adviser

8 settembre 2026
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Risposta di Medi Alarm 247

Thank you for your wonderful feedback. We’re delighted to hear that you found our adviser very polite and excellent, and that you felt relaxed, listened to and fully supported. It’s also lovely to know that everything was explained clearly and that you never felt rushed.

We’ll be sure to pass your kind comments on to the team member involved. Thank you again for taking the time to share your experience.

Kind regards,
MediAlarm 24/7

Valutata 5 stelle su 5

Excellent Service would highly…

Excellent Service would highly recommend would rate higher if i could

7 settembre 2026
Non scritta su invito
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Risposta di Medi Alarm 247

Thank you for your wonderful review and recommendation! Hearing that you’d rate us even higher if you could means so much to the team.

The MediAlarm 24/7 Team

Valutata 4 stelle su 5

Excellent customer services

I was well impressed with
the service given.
I had a good friendly phone call with Brad who talked to me throu everything, i needed to know was clear and concise .Answered any queries I needed to know about. It.made a very pleasant to be able to talk to a live person, not a robotic voice or list of multiple questions . Ive no doubt at all that I have made the right decision in choosing your product. Especially with such such a good customer service team for support

3 settembre 2026
Non scritta su invito
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Risposta di Medi Alarm 247

Thank you for your wonderful feedback. We’re delighted to hear that Brad provided such friendly, clear and helpful service, and that he took the time to talk you through everything and answer all your questions.

We completely understand how reassuring it is to speak to a real person rather than navigate automated messages or a long list of questions. It’s lovely to know that you feel confident you’ve made the right decision and that our customer service team has given you the support you need.

We’ll be sure to pass your kind comments on to Brad and the wider team. Thank you again for taking the time to share your experience.

Kind regards,
MediAlarm 24/7

Valutata 5 stelle su 5

Very happy with the service from…

Very happy with the service from Medilarm. Very professional and would fully recommend

26 agosto 2026
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Risposta di Medi Alarm 247

Thank you for your kind review and recommendation! We’re pleased to hear you’re happy with the service and found our team professional. We really appreciate your support.

The MediAlarm 24/7 Team

Valutata 5 stelle su 5

Great service!

Great service from initial order. Would highly reccommend.

6 agosto 2026
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Risposta di Medi Alarm 247

Thank you for your lovely review and recommendation! We’re glad you’ve had a great experience from the moment you placed your order.

The MediAlarm 24/7 Team

Valutata 1 stelle su 5

useless

great when they wanted my buisness signed up unit came no charger lead phoned was told will put in post arrived today 1wk later last thur tried unit didnt work monitoring called and said unit was faulty as they were unable to talk through it told me to retry and same happened phoned medialarm goes to message system was called back they confirmed software problem promised to call back later that afternoon or ist thing fri now 10pm monday and still waiting tried unit again today still faulty have send 3 e mails and phoned 3 times not 1 reply even e mailed sales person no reply how can u trust these people with ur welfare when they treat u like this

17 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Assistance with purchase

After calling up for some help and speaking to Conor, I was passed onto Sophie who helped me with exactly what I needed. She went through step by step and made everything so simple. She’s a credit to this company and I hope they realise this.
Thank you again!

27 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great Communication

Spoke with Sophie on the phone she was fantastic, very clear and polite and she was able to give me in depth responses to my questions. Highly recommended.

4 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Alarm

Bought an SOS alarm for my mum, fantastic customer service was very helpful, will recommend 😊

1 luglio 2026
Non scritta su invito
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Risposta di Medi Alarm 247

Thank you so much for your lovely review! We’re delighted that you found our team helpful and that your mum now has the reassurance of her SOS alarm. Your recommendation means a great deal to us. 😊

— The MediAlarm 24/7 Team

Valutata 1 stelle su 5

Sharing of information

Made enquiries looking to use the service. Unfortunately phone number was wrong. They called the number which belongs to someone else and gave the person my email address. This is a breach of GDPR and I will definitely not be using this company if that is how they handle customers personal information.

27 giugno 2026
Non scritta su invito
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Risposta di Medi Alarm 247

We’re very sorry to hear about this experience and understand why you are concerned. We take the protection of personal information extremely seriously.

We would like to investigate exactly what happened, including how the incorrect telephone number was recorded and what information may have been shared. Please contact us directly at hello@medialarm247.com with your name and the date of your enquiry so we can identify the relevant records, correct or remove any inaccurate details, and respond to you fully.

We apologise for the concern this has caused.

— The MediAlarm 24/7 Team

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