Mayfair Aesthetics Laser & Skin Clinic Recensioni 

62
TrustScore 4 su 5

4,1

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Valutata 1 stelle su 5

I have been stalked by someone working at this clinic as I have try to book their clinic and got a cancellation on the day of my appointment and rate the clinic as per the poor customer service. I hav... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Wonderful staff, very friendly and super knowledgeable. I’m having my bikini area treated and the ladies doing the treatment made me feel very comfortable and were super professional. I’ve only had tw... Leggi di più

Valutata 5 stelle su 5

A year of amazing results and care! I’ve been coming here for laser treatment for over a year now, including regular top-ups, and I honestly couldn’t be happier with the results. My skin has improv... Leggi di più

Valutata 5 stelle su 5

I was blown away by the amazing experience at Mayfair Aesthetics. I had the Dr Dennis Gross facial at the Angel clinic with the lovely Iwona. I have had other facials but have never received such prof... Leggi di più

Dettagli dell'azienda

  1. Estetica e benessere

Informazioni fornite da varie fonti esterne

Mayfair Aesthetics Angel Islington London provides Soprano Ice Platinum laser hair removal and advanced aesthetic and anti-ageing and skin treatments.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

62 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,1

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(62)

1 recensione negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great experience and exceptional service

I’ve just had my second laser hair removal session at Mayfair Clinic in Moorgate, and I couldn’t be happier with the results so far. After just the first session, I noticed impressive progress, which has exceeded my expectations.

The initial consultation and first session with Iwona were incredibly informative and professional. She explained every detail clearly, ensuring I fully understood the process and the importance of keeping to the recommended schedule (initially every 6 weeks). Every question I had was answered with patience, and I felt completely confident going into my first session.

For my second session, I was treated by Ruta, who was equally professional, kind, and thorough. She kept me informed throughout the session, explaining each step as she went along, which I really appreciated. Like Iwona, Ruta ensured I was comfortable at all times and never rushed the process. Her meticulous attention to detail further reinforced my confidence in the clinic.

Although I had heard that laser hair removal can be painful, my personal experience has been entirely pain-free, which was a pleasant surprise. The care and consideration during each appointment make the process feel effortless.

Before choosing Mayfair Clinic, I did thorough research and came across slightly cheaper options. However, the consultations at those clinics didn’t give me the same confidence. Some places claimed they could complete full-body laser in just 1 hour, which didn’t feel right to me, especially since they didn’t have the latest laser technology. At Mayfair Clinic, my appointments for full body and upper lip last around 2.5 hours, and every detail is attended to—moles are carefully covered, skin is checked for psoriasis-prone areas, and the technician ensures every area is properly treated. This level of care and attention makes all the difference.

For just a slightly higher cost, I’m receiving exceptional service, and I have absolutely no complaints. I also respect the integrity of the clinic, as shown in the owner’s clear and professional replies to any negative feedback. It’s clear that they prioritise quality and only want to work with clients who are committed to the process, which is entirely fair.

Overall, I highly recommend Mayfair Clinic for laser hair removal. The professionalism, care, and outstanding results make it worth every penny. Thank you to Iwona, Ruta, and the team for such an excellent experience!

6 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Highly unprofessional and rude behaviour by the employee of Mayfair Aesthetics.

Highly unprofessional and rude behaviour by the employee of Mayfair Aesthetics.

I booked for full body and face hair removal. I wasn’t getting laser for some of the body parts.

The lady at the Hammersmith location mentioned I should speak with Matthew who is the owner. I called him several times but couldn’t reach him. I was told by Michael (from the Pimlico Location) to email him and he will respond. I emailed my concern and mentioned to speak, but he never called. He did reply to my email. I tried reaching out to him again over call but there was no luck.

I reached the Pimlico location. Michael who was sitting at the reception mentioned double the price for the back shaving for what Hammersmith employee had mentioned.

The therapist who was doing my treatment highly suggested that I do not need a laser on my back and should not get a laser for full-back. She mentioned the price would be discounted as I was not taking the full package.

After the treatment, I spoke to Michael. He gave my money back for the shaving. I was trying to talk and discuss and he said he doesn’t want to talk about it. Being in customer services, he spoke to me very very rudely. He mentioned the therapist is no one to say anything about the discounts with me.
Worst and most pathetic customer service.

11 luglio 2024
Non scritta su invito
Logo di Mayfair Aesthetics Laser & Skin Clinic

Risposta di Mayfair Aesthetics Laser & Skin Clinic

We are fortunate in that 99.9% of the clients that visit us are lovely and are a pleasure to look after. This is not always the case however.
On the days I am not working in the clinics I am reachable by email. I do not have a published phone line so on these days email is your only option. If you had any further concerns I could easily have responded again to any further emails. I did answer your first email promptly and agreed to offer you the treatment for full body price of £240 while substituting a face treatment for the body areas that you would not be treating. This is something we often do for example some clients choose not to treat the back area and we will substitute face for this.

I agreed on the reduced price based on the fact that you would not be treating these areas. You did in fact request to treat and we treated 2 of the areas that you had agreed not to during your visit so the full price should have been applied. As you did not treat back, in the end my receptionist agreed to offer the £240 price as originally agreed.

During your initial consultation you were advised not to treat the back area. advice you ignored

Because you actually treated the other areas that were originally discussed which I will not reveal here for privacy purposes a further discount was not available. This was clearly stated by Michael. He said that you were being extremely demanding and were absolutely refusing to accept that you could not have a bigger discount.

We have a huge array of costs involved in providing treatments. Rent, the cost of the laser itself (over £100,000, staff costs, utilities, marketing, insurance, couch rolls gel etc etc). Our prices are designed to cover these costs and enable us to operate. Rudely demanding a discount that makes the cost paid lower than is required to cover the costs associated with providing the treatment is not appreciated. After being subjected to a sustained what he called barrage of attempts to get cheaper treatments even after having treatment on some of the areas you said you would not, my receptionist quite rightly stated they were not able to discuss this further. We have other clients to look after whose experience you were disrupting. He stated also that the therapists have nothing to do with setting the prices which is absolutely correct. They are focused on providing the treatment in a thorough and professional manner which they found was made more difficult as they stated that you kept pushing them about getting a bigger discount. Our prices are published on our website. We do have some flexibility to substitute areas as previously stated but once a price has been agreed, rudely pushing for cheaper and cheaper treatments is not pleasant for anyone involved.

The initial receptionist that saw you during your patch test as well as the therapists that patch tested and treated you have all stated that you were extremely focused on getting as big a discount as you could and were not nice about it. In fact they have all stated that you made them feel uncomfortable and they found you to be really quite rude.

The initial therapist gave me the following feedback:

I found this client to be really quite rude and unpleasant. She actually was laughing in my face while I was going through the consultation presentation about how the laser works, how to prepare and aftercare instructions. She said she did it in India and knows everything. I said I need to go through everything as this information is important. She also stated that she has had this treatment before and wants the highest possible setting, fluence 10 during the treatments as that is what she had previously. I let her know that would be impossible as using Fluence 10 for her skin type would burn her skin.

With all this in mind I think we can mutually agree that you do not visit us again in the future.

Matthew
Mayfair Aesthetics

Valutata 5 stelle su 5

I have been visiting the Angel Clinic…

I have been visiting the Angel Clinic and I saw results from the first appointment. The staff make you feel very welcome and make the session comfortable. I have not had a bad experience here at all. I highly recommend this clinic.

16 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

I had a really great experience in the…

I had a really great experience in the hands of the very welcoming staff and clinician.

I had a hyloronic facial, and I must say that the positive results were instantly recognisable and continued to compound the following week.

Aside from that it was deeply relaxing and a very valuable opportunity for self care, in great hands!!!

Definitely recommend!!

5 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

The Dr Dennis Gross Hyaluronic with…

The Dr Dennis Gross Hyaluronic with Iwona was genuinely incredible! Extremely relaxing and left my skin absolutely glowing!! Iwona absolutely made the experience, she was incredibly knowledgeable about products and ensured my sensitive skin was perfectly taken care of! The products were so luxurious and left my skin feeling so hydrated and fresh! Would definitely recommend and will be returning! Thank you so much Iwona!

12 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Wonderful facial experience at Mayfair Aesthetics

I was blown away by the amazing experience at Mayfair Aesthetics. I had the Dr Dennis Gross facial at the Angel clinic with the lovely Iwona. I have had other facials but have never received such professional and caring service. Iwona was welcoming and explained each product and step of the treatment to make sure I was comfortable and my treatment was as effective as could be. I am so happy with my plump and glowing skin! Definitely recommend.

31 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

What an amazing experience with Mayfair…

What an amazing experience with Mayfair Aesthetics Laser & Skin Clinic. Christina who did two treatments for me today is amazing! She did my injectables for fine line reduction and a HIFU ultra sound anti ageing treatment. Matthew is amazing and they only employ professional Drs not someone who has just been on a course for a few weeks! So no worry of having a dropped or droopy eye they only employ the best! Thank you so much look forward to returning for my next laser hair removal treatment in a few weeks as well as some other things in the future too! Can’t wait thank you! Your team is impeccable and so so professional the environment is always sterile at the various locations I have now visited.

Looking forward to all my future treatments and sharing my journey on my social media platforms!

24 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Impeccable!

Impeccable service and an immaculate environment, and great care taken by wondeful staff throughout the process of my treatment. Would absolutely and wholeheartedly recommend to others, and will definitely be returning.

3 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great service recovery very helpful the…

Great service recovery very helpful the guy who is responsible of the girls performing laser hair removal I believe his name was Mathew. Daisy one of girls treating me there she is the best so far when it comes to using the machine for hair removal without leaving any spots untreated. In general compared to other clinics this is the best clinic I ever visited and I’ve been to many.

22 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Best Laser Hair Removal Experience

I did a lot of research before deciding to go with this clinic. The machine at the Hammersmith branch is the best in the business - Soprano Ice Titanium - it's virtually painless and has a cooling function that is very important for reducing any risk of scarring in brown skin. The technician knows her stuff and adjusts the machine according to my skin and hair. She was very attentive during the patch test and explained everything carefully, very different experience to other patch tests I had, so decided to go with her. I've had a few sessions and the staff are always professional and seem to know what they are doing. Would highly recommend this place to anyone considering laser hair removal.

25 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

THANK YOU MATTHEW

THANK YOU MATTHEW. The owner (Matthew) understands customer service and value for money. Not to go into much detail regarding my personal circumstance… but please just take my word for it - he is actually very fair and reasonable and will be sure to make sure you get your value for money & the service your deserve. I have recommended mayfair aesthetics to my friend now who is very cautious to start treatment with any laser clinic, but after speaking to Matthew I have full confidence in the service provided and she will book. Please communicate with him and I am sure he will resolve any queries. After doing extensive research I chose this place because I wanted the 5* Mayfair treatment .. and it does actually live it up the name! Thank you Matthew for giving me value for money and genuinely taking care of your customers.

29 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Laser hair removal

I get my treatment here and I love it ! It’s been a pleasure seeing Sylvia every 6 weeks! She’s fantastic and very attentive to my needs! Thank you Sylvia x

23 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Amazing clinic

Before I found this amazing clinic I spent lots of time looking for the best one. I was looking for highly qualified staff (Iwona she is working at Islington Borough close to Angel Station is more than amazing. She knows what she is doing, and will explain step by step. Also answer all questions if needed regarding skin care. She cares about her clients. I am running my own small company and I know how hard it is to find stuff with passion) with amazing customer service BUT above all I was looking for high and great laser equipment. Sometimes it's better to pay a little bit more (I know now it is hard when everything is expensive). This clinic has ALL. For me 10 out of 10. Well done.

3 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Top Marks!

I am halfway through a course of eight full back and shoulders sessions at the Moorgate location and am very impressed with the results so far. The premises are very clean and the treatment room is spacious and comfortable. Renata has been doing my treatments and she is friendly and knowledgeable. Highly recommend these guys.

4 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

5 Star experience!

Wonderful staff, very friendly and super knowledgeable. I’m having my bikini area treated and the ladies doing the treatment made me feel very comfortable and were super professional. I’ve only had two sessions so far and can see fantastic results already. The hairs are much thinner and are taking longer to grow back, much easier to shave and I have no ingrown hairs anymore I can’t wait to see the results when I complete my course! Please don’t be put off by the bad reviews below. The staff have always been accommodating where possible when I had to change my appointment and communication has always been good! Honestly 5 star treatment! They really are the best!

22 ottobre 2022
Non scritta su invito

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