Mayfair Aesthetics Laser & Skin Clinic Recensioni 

62
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I have been stalked by someone working at this clinic as I have try to book their clinic and got a cancellation on the day of my appointment and rate the clinic as per the poor customer service. I hav... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Wonderful staff, very friendly and super knowledgeable. I’m having my bikini area treated and the ladies doing the treatment made me feel very comfortable and were super professional. I’ve only had tw... Leggi di più

Valutata 5 stelle su 5

A year of amazing results and care! I’ve been coming here for laser treatment for over a year now, including regular top-ups, and I honestly couldn’t be happier with the results. My skin has improv... Leggi di più

Valutata 5 stelle su 5

I was blown away by the amazing experience at Mayfair Aesthetics. I had the Dr Dennis Gross facial at the Angel clinic with the lovely Iwona. I have had other facials but have never received such prof... Leggi di più

Dettagli dell'azienda

  1. Estetica e benessere

Informazioni fornite da varie fonti esterne

Mayfair Aesthetics Angel Islington London provides Soprano Ice Platinum laser hair removal and advanced aesthetic and anti-ageing and skin treatments.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

62 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(62)

1 recensione negli ultimi 12 mesi

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Valutata 1 stelle su 5

I have been stalked by someone working…

I have been stalked by someone working at this clinic as I have try to book their clinic and got a cancellation on the day of my appointment and rate the clinic as per the poor customer service. I have received laser treatments for years and never heard that this cause or worse vitiligo. I clearly won't change my mind and I keep receiving emails from someone called Matthew still trying to make a point with me. Unbelievable

18 luglio 2026
Non scritta su invito
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Risposta di Mayfair Aesthetics Laser & Skin Clinic

Here is copied one of many emails from Gaetana. We emailed to let her know laser hair removal is not possible with vitiligo. She reacted to this by leaving a 1 star google review saying that we were dishonest and laser is fine with vitiligo. A polite email explaining this and informing her that I also have vitiligo so am very much aware of the risks and rules regarding laser with vitiligo lead to the abusive, homophobic messages below from Gaetane. We are really lucky in that 99.9% of the people we interract with are lovely. Not everyone though.

Dear Gaetana Thank you for completing the medical form for Mayfair Aesthetics. I'm afraid Vitiligo is one of a list of skin conditions that presents a barrier to laser hair removal treatment as laser hair removal can potentially cause new areas of vitiligo to appear or existing areas to spread. I have cancelled your appointment, apologies we can't be of assistance. Many thanks Matthew Rundle Mayfair Aesthetics Laser & Skin Clinic 02073544000





Hello miss Smarty,

The fact that you use Google ai to explain says a lot about your professionalism. Your laser is not good with vitiligo and I have attached an explanation that confirms that from your same source.


Regarding customer service, if you work for a prestigious clinic you would rather phone a customer if you cancel on a day either then send a dry email but this is very far from your understanding.


Right, all of your pointless, silly details could have been explained in a two-minute phone call. That's what a competent clinic would have done. Instead, you've shown exactly how miserable yours is.

The fact that you can't simply admit, "I should have called," and instead keep hiding behind every excuse imaginable doesn't just make you sound dishonest—it makes you look ridiculous.

And with all due respect, go fuck yourself. I couldn't care less that you have vitiligo or about your life story. When does any of that become relevant? Nobody cares. Stick to the issue instead of trying to make this about yourself

You getting a second review because you can't just take a bad one

Valutata 5 stelle su 5

100% recommend

I have nothing to say but amazing things. I have results from just my first session! They’re so accommodating and lovely. Would 100% recommend. I have tan skin and thick hair but they are so patient. Love the entire team!

24 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

A year of amazing results and care!

A year of amazing results and care!

I’ve been coming here for laser treatment for over a year now, including regular top-ups, and I honestly couldn’t be happier with the results. My skin has improved so much — smoother, clearer, and virtually hair-free! The staff are absolutely lovely — always warm, professional, and so knowledgeable. They really make you feel comfortable and cared for at every visit. The clinic is spotless, relaxing, and very well run. I truly trust them and wouldn’t go anywhere else. Highly recommend to anyone considering laser treatment — it’s been a game changer for me!

20 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

10/10

My experience with laser for hollywood was great. Patch test with Edna was fab, explained everything in good detail and really reassured me about the process. I then had my actual laser session with Diana who was wonderful. The laser process was actually very tolerable and I immediately booked in my next session! Thank you!

9 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

My experience at Mayfair aesthetic in…

My experience at Mayfair aesthetic in angel was great. I was with a Lithuanian lady and she explained everything about laser to me to help me understand. I did a patch test and she made me feel very comfortable. Would definitely recommend her xx

29 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

I love Mayfair Aesthetics

I love Mayfair Aesthetics and have been using them for years for laser hair removal. They’re very professional and careful about the procedures. They also have several clinics which is very convenient. I wouldn’t hesitate to recommend them.

29 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

My experience at Mayfair Aesthetics…

My experience at Mayfair Aesthetics couldn’t be better, their customer service it is excellent, and the expertise of the technicians is beyond fantastic. They explain everything to you extremely well and they are very thorough about testing before treatments and what to do and not to do before and after. You can see that the machine and equipment it’s extremely modern, million times better than other fancy clinics. I would always recommend Mayfair Aesthetics as everything about them it is faultless.

6 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

I have been using the Angel studio for a few years now for laser. Done my legs, pits and bikini and cannot be any happier. Excellent therapists, great clean conditions, overall great experience.

Considering micro-needling now ..

3 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Hair on my chin disappeared!

Went to Mayfair for facial hair removal. Did 6 sessions and hair on my chin disappeared! Now thinking about going for arm hair removal as I am so happy witj the results so far. They are very detailed.

21 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Extremely poor dehumanising experience

Had 5 sessions of laser here. Therapists are fine, however very corporate money minded company with extremely poor customer service. Was constantly pressured to book my next appointments and pay full in advance even though being a carer of a disabled child meant my circumstances were rather uncertain. Having said that, I did do so. On the occasion that my child had an accident on the day of my appointment, after notifying Mayfair, they were very cold and rigid and uncompromising, after explaining and practically begging over the phone three times and then was advised to send an email, where they changed my appointment but continued to hassle me to book and pay in advance. Furthermore, on several occasions prior to starting my appointment (which I had already paid for in advance) I would be cornered into paying in full for the full next body appointment as if it was obligatory and had to continually explain why I wasn’t ready to pay for the next full body appointment on the day of my current full body appointment (which hadn’t taken place yet), extremely shocking, stressful and insincere approach, feeling very overwhelmed going into my appointment. Highly don’t recommend companies driven by corporate greed as opposed to customer service.22/01/2025 update, manager called about my ‘complaining’ was very invalidating of my experience and made many attempts to go invalidate what is my ‘review’ as opposed to a complaint, and entire experience, this is my only one star review, I found the ordeal purposefully triggering, he then claimed that I was being very angry at him, painting me as an emotional and angry woman, as opposed to a mother who had to prioritise a corporate company over the needs of my disabled child and trying over and over to establish boundaries as my circumstances would not allow me to book in advance. Attempts to reach out did not come from a good place, including gaslighting my experience and strong negative language used against me (shown on their Google response) harmful, insensitive and dehumanising language especially as a woman of colour because of sharing my experience, again shows how their corporate attitude is a priority over their clients.

1 marzo 2024
Non scritta su invito
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Risposta di Mayfair Aesthetics Laser & Skin Clinic

Hi Soraya
I have just tried to have a telephone conversation with you to try to find a solution but experienced quite a high level of rudeness, you didn't let me speak, interrupted, talked over me and was really quite unpleasant. You didn't seem to want to listen to anything I had to say which is unfortunate as I was calling to genuinely assist and was ready to offer an additional treatment free of charge as a good will gesture.
On the day of your son's accident I believe you spoke to one of my receptionists who advised you to send an email, I have copied my response below:


Hi Soraya

Thank you for your email. When would you like to move the appointment to?

Many thanks

Kind regards

Matthew Rundle

Managing Director

Mayfair Aesthetics Laser & Skin Clinics

As with all beauty, hair and laser businesses we have a 24 hours notice cancellation policy however we are always flexible in genuine emergencies such as this and agreed to move your appointment after your first email.

For all laser appointments we ask for a prepayment. One of the biggest challenges we face is clients cancelling appointments at the last minute or simply failing to turn up. With a pre-payment this reduces the amount of empty appointment time. This is not something exclusive to Mayfair Aesthetics, virtually all laser and beauty salons / clinics operate a similar policy. We are small clinics with limited appointment availability. When a client does not show up for a 3 hour appointment we are still paying rent, utilities, marketing, therapist wage, receptionist wage etc. This necessitates a cancellation policy otherwise we would quickly go out of business.

Despite moving the appointment as requested without penalty after the incident mentioned above, you became rude and confrontational with my staff each time you were requested to pre-pay for your next appointment. This was noted on your records on each occasion this occurred. We didn't ask for the entire course payment up front as many clinics do, simply 1 treatment pre-paid in advance.

We are certainly not driven by corporate greed, but as with any business have to have protocols in place for bookings and payments.

Myself and my team have the right to work without experiencing the level of rudeness and aggression you have employed. During our conversation you did not allow me to finish a single sentence. I called with the best of intentions to address your concerns and try to win back your custom.
Matthew
Mayfair Aesthetics

Valutata 1 stelle su 5

Called up to ask to speak to a the…

Called up to ask to speak to a the laser specialist before having to come into the location and the woman immediately refused. I asked if they could call me back when they are free and she still was adament the laser clinician could not give me a call after she suggested a £1.5k package. I told her I'm not coming into Mayfair without speaking to the clinician, she said its not in Mayfair, I said its irrelevant because I need to leave my house in order to get the information I want before making a decision to visit the site. She said I was being rude and hung up on my face. There are much more professional and better value for money options than these people, bizarre. Do not recommend

13 gennaio 2025
Non scritta su invito
Logo di Mayfair Aesthetics Laser & Skin Clinic

Risposta di Mayfair Aesthetics Laser & Skin Clinic

I have just spoken to the receptionist that took your call. Unfortunately all our laser specialists were busy with clients or at lunch at the time of your call. My receptionist went into great detail calculating the package that you were interested in and gave information on avoiding waxing and attempted to answer your questions. However, not being able to speak to a laser therapist made you angry for some reason and having had a description of the way you spoke to my receptionist she was right in calling out your rudeness and aggressive tone and was right to end the call when this continued after a warning.
My staff are there to help and are not there to be shouted out even if you are frustrated that a laser therapist was not available. I think we can both agree that you go elsewhere.
Matthew
Mayfair Aesthetics

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