Maxmattress Recensioni 

124
•
TrustScore 3.5 su 5

3,3

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Don’t be scammed by Max Mattress. I purchased ultra firm mattress and it has caused me back pain. I have never had such a bad experience. Within 30 nights out of 100 nights free trial, I have ra... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

A genuinely supportive and comfortable mattress! Cannot feel my husbands movement getting in and out of bed or tossing and turning so it also gives us a better nights sleep from that point of view! I... Leggi di più

Valutata 4 stelle su 5

Absolutely love this mattress. I was nearly put off by bad reviews on here but I haven’t experienced any problems. The mattress is like sleeping on a cloud, my body is supported well and my back hasn’... Leggi di più

Valutata 5 stelle su 5

We recently upgraded to the Max Hybrid Mattress, and it's been a game-changer for our sleep quality. Intrigued by its hybrid design, which combines memory foam with pocket springs, we decided to take... Leggi di più

Dettagli dell'azienda

  1. Negozio di materassi
  2. anche in
  3. Negozio di letti

Scritti dall'azienda

At Max Mattress, we understand that a good day starts with a great night's sleep That’s why we specialize in innovative supportive mattresses that promise more than just comfort. Our hybrid technology blends full-height pocket springs with open-cell memory foam, creating an unparalleled sleep experience that supports and rejuvenates your body throughout the night.


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

124 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(124)

20 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Mattress

The mattress is super soft and cosy. Had the best night sleeps ever on it!!!!

5 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing memory foam pillow

Had been needing a new pillow for a while and thought I would try Max mattress. It came in no time and is incredibly soft giving me a great nights sleep. Highly recommend

15 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Relieved neck

Suprised my partner with a pair of memory foam pillows from last weel to replace some standard ones. Oh my, so cosy, was able to fall asleep quicker than usual, no need to keep adjusting. Very happy with product.

24 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

No stars, no product delivered,

I would give this co. No stars if I could.
I ordered a mattress. Delivery process failed to work. Rather than delivery in 3 days I was offered 3 weeks after order. I cancelled the order. Now approx 6 weeks later I am still receiving texts asking me to arrange a delivery slot. Plus the company is disputing the cancellation of the transaction.
I can not get through to a customer service agent.
I advise that you stay well away from this company if my experience is anything to go by.

3 dicembre 2024
Non scritta su invito
Logo di Maxmattress

Risposta di Maxmattress

Dear Gus,

We are very sorry to hear this. Please reply to our request with your order number and we will assist you further.

Max Customer Service

Valutata 3 stelle su 5

2-3 working days delivery commitment!

A delivery promise is a commitment from a company. 2-3 days delivery advertisement on max mattress website sounds like a bit of false promise with potential/new customers!
Earliest delivery date/slot I have been offered from placing order/payment, is 8th working day. That excludes weekends or any bank holidays that falls in between, otherwise delivery is taking 17 days from order placed/payment.
Just an advise to a company that either they should increase number of heads on delivery resource at their end to fulfil delivery needs or either change that delivery promotion text on their website because I only ordered seeing that fast 2-3 days delivery turn around. Also, my order is London based so company should have sufficient coverage in that area. About comfort and quality we will review once we have received and used it.

23 dicembre 2024
Non scritta su invito
Logo di Maxmattress

Risposta di Maxmattress

Dear Haris,

Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused by the delay in your delivery and any frustration resulting from the advertised delivery expectations on our website.

Your experience highlights an important issue, and we completely understand how misleading and disappointing this situation must feel. We are currently reviewing our delivery processes, resources, and messaging to ensure they accurately reflect current circumstances. Your point about London-based coverage is especially helpful, and we’ll take this into account during our improvements.

We regret that we have not met the promised timeline for your order and will do our utmost to ensure it reaches you as quickly as possible. Our team will also follow up with you to provide updates and ensure your concerns are addressed.

Thank you again for your honest feedback - it helps us make necessary adjustments to serve our customers better. We hope that once your mattress arrives, its quality and comfort meet your expectations.

Kind regards,

Max Customer Service Team

Valutata 5 stelle su 5

Amazing mattress

Efficient delivery. Amazing comfort. Very supportive especially on edge when getting up. I have fibromyalgia and struggle sleeping. It's such a relief to get up feeling like I've finally had some deep sleep. Less pressure on my joints too.

2 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Max hybrid mattress and free pillows

I received my mattress and free memory pillows on time,the pain on my back and neck is gradually reducing, the delivery was smooth, I am currently enjoying my new mattress at the moment as a matter of fact. No complain whatsoever.

11 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Love the mattress

We purchased the Max hybrid mattress and it has been amazing. The support and feel is on point. Great customer service too.

11 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Best mattress

The most amazing nights sleep I've had, great quality and price. Definitely recommend this brand!! Amy from customer services was very helpful.

16 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

My mattress was delivered within the scheduled time frame and the delivered product matched the advert.The sales team were quick to answer follow up questions and offered help immediately

My mattress was delivered within the scheduled time frame and the product matched the advert. I realised I.irderec medium - firm instead of medium and when I contacted the sales team my problem was sorted within day and I offered an alternative that worked perfectly which is a mattress topper. I received the mattress topper within two days. I really enjoyed working g with Max Mattress team, they are not just selling lip service, they deliver o their promise. The product is very good. I am happy to recommend this company to anyone looking to buy a mattress.

16 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Over the moon with our new king size…

Over the moon with our new king size mattress by Max. We were sceptical as we had not come across this brand until deep into our searching. The price was appealing along with the sleep trial. 3 weeks in and fairly sure we won’t be sending it back. Much more supportive compared to the previous Emma mattress we tried and I don’t get sore shoulders either. Good delivery service too.

28 agosto 2024
Non scritta su invito

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