Don’t be scammed by Max Mattress. I purchased ultra firm mattress and it has caused me back pain. I have never had such a bad experience. Within 30 nights out of 100 nights free trial, I have ra... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
A genuinely supportive and comfortable mattress! Cannot feel my husbands movement getting in and out of bed or tossing and turning so it also gives us a better nights sleep from that point of view! I... Leggi di più
Absolutely love this mattress. I was nearly put off by bad reviews on here but I haven’t experienced any problems. The mattress is like sleeping on a cloud, my body is supported well and my back hasn’... Leggi di più
We recently upgraded to the Max Hybrid Mattress, and it's been a game-changer for our sleep quality. Intrigued by its hybrid design, which combines memory foam with pocket springs, we decided to take... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At Max Mattress, we understand that a good day starts with a great night's sleep That’s why we specialize in innovative supportive mattresses that promise more than just comfort. Our hybrid technology blends full-height pocket springs with open-cell memory foam, creating an unparalleled sleep experience that supports and rejuvenates your body throughout the night.
Informazioni di contatto
Regno Unito
- sales@maxmattress.co.uk
- maxmattress.co.uk
3,3
Nella media
124 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Overall a good mattress but it's a bit…
Overall a good mattress but it's a bit hard for me .
11 maggio 2025
Non scritta su invito
We just fell in love with our ultrafirm…
We just fell in love with our ultrafirm mattress. Best nights ever. 10/10 quality and service. Highly recomended.
9 maggio 2025
Non scritta su invito
A genuinely supportive and comfortable…
A genuinely supportive and comfortable mattress! Cannot feel my husbands movement getting in and out of bed or tossing and turning so it also gives us a better nights sleep from that point of view! I was nervous ordering a mattress online tag we had never tried but I’m very very glad we did!!
24 aprile 2025
Non scritta su invito
I have made an order 8 days ago and…
I have made an order 8 days ago and still no confirmation has been provided. Eventhough you took the money.
Your delivery policy states 2-3day delivery.
No customer service contact to call for complaints
Very unhappy and unpleased with your services.
16 aprile 2025
Non scritta su invito
After years of broken sleep I know…
After years of broken sleep I know sleep like a baby would highly recommend
11 aprile 2025
Non scritta su invito
The mattress is outstanding
The mattress is outstanding. No back ache the very first morning, which is an absolute win.
18 marzo 2025
Non scritta su invito
Great mattress
Great mattress, only down side it took about 3 weeks to get here.
19 marzo 2025
Non scritta su invito
Risposta di Maxmattress
Hi Kirsty,
Apologies for the slower than usual delivery service. Thank you for your feedback and sharing your experience. We're pleased to hear the mattress is performing for you and providing the support and comfort you expected.
Max Mattress
Easy to order
Easy to order nice comfortable matress however i wish it had of been deeper than it is. It's 15 cm deep i usually go with 28 or 32 deep mainly for the height
6 febbraio 2025
Non scritta su invito
Risposta di Maxmattress
Hi Tracy,
Thank you for your review. Our mattresses range from 20 - 25 cm deep. If you believe your mattress is only 15 cm please email sales@maxmattress.co.uk with images attached and we will assist you with this.
Max Mattress
Haven’t received the mattress the money…
Haven’t received the mattress the money has been taken . Costumer service doesn’t exist nobody answered to the only way to contact them by email, no phone number. Better to stay away from this company
24 febbraio 2025
Non scritta su invito
Risposta di Maxmattress
We’re sorry to hear about your experience and appreciate your feedback. Our team has maintained clear communication regarding your order, including the extended shipping timeline you were made aware of at the time of purchase (as stated in your order confirmation email). Your mattress was scheduled to arrive and be ready for delivery from the 27th, and we have done our best to keep you updated throughout the process.
Additionally, we offered a goodwill compensation for the delay, which you chose to decline. We understand your decision to cancel, and we have processed this accordingly.
We take customer satisfaction seriously and always strive to provide the best service possible. While we regret that we couldn’t meet your expectations this time, we appreciate your time and feedback.
Max Mattress
No more fidgeting to get comfortable!
Purchased the king size with free luxury memory foam pillows and added the mattress protector too, to extend the 100 night guarantee to a 200 night guarantee.
The pillows are awesome, the mattress cover isn't the greatest quality though.
Although the website states delivery within 2-3 days, it actually took 10 days, after initially ordering the mattress and paying for it, it was infact 2-3 days before I was contacted to choose my delivery date.
That being said, the delivery of the mattress was very seemless on the day itself, took about 5 minutes in total from the doorbell ringing to the drivers leaving.
The mattress itself is a little too firm for me and anything i have had prior to this mattress, however, it is supportive, well made, and I don't fidget during the night trying to get comfortable anymore, when I'm asleep, I stay in the same position until I wake up and I'm waking up not even knowing I've been to sleep, the nights go too fast now, and I wake wanting to go back to sleep, but don't have the time.
That's not because I don't feel rested or needing more quality sleep, it's because I just fall asleep straight away and dive straight into a deep sleep without fidgeting and waking myself up trying to get comfortable.
All in all, this is a mattress that rivals the top tier, top price competitors at a very reasonable price, definitely worth a 5 star review, however, due to the delivery claims and reality of the actual delivery being delivered, I have deducted a star.
If you are looking for a good quality mattress, and don't have the budget for a high end, high price mattress, but want one that feels like one, you will be pleased with your decision to purchase this one from max mattress.
Not sure what else you want to know about what I think of it, I sleep very well on this mattress and would recommend it to others, infact, I have already suggested to both my little brother and my dad to purchase one as they both suffer from back issues, even if they didn't I would have still suggested they get one.
10 febbraio 2025
Non scritta su invito
Really comfortable pillow
Really comfortable pillow, would recommend
31 dicembre 2024
Non scritta su invito
High quality mattress at a great price
High quality mattress at a great price. The firmness of the mattress is ideal for me. I’m sleeping much better than previously. The mattress was delivered on time and the communication from the delivery team was excellent. Overall, well worthy of a 5 star rating.
17 febbraio 2025
Non scritta su invito
From ordering to delivery they made it…
From ordering to delivery they made it easy. The comfort and support of the mattress makes for a really sound sleep with no aches and pains in the morning
6 febbraio 2025
Non scritta su invito
Perfect for my back
Perfect for my back. Have lower back issues and this mattress has solved it. Could not be more happy. Customer service 100% delivery 100% quality of product 100% value 100% best mattres I have used.
11 febbraio 2025
Non scritta su invito
Mattress is super comfy
Mattress is super comfy. For a change I now wake up refreshed. Would definitely recommend
11 febbraio 2025
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.