The staff is friendly. A major problem is we called the road-side assistance hotline multiple times when our car needed emergency towing, but it was never answered. We had to call a tow truck ourselve... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The Maui Perth office customer service was exceptional!! Friendly, helpful and great recommendations including an insurance upgrade to include windscreen protection, which we ended up needing, so they... Leggi di più
L'azienda ha risposto
We thoroughly enjoyed our first MotorHome holiday. We spent 3 weeks travelling WA and everything we needed was available in the van. The team at Maui were very responsive to any questions or suppor... Leggi di più
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Our experience was fantastic from start to finish. The customer service was superb, with friendly, professional, and helpful staff who made everything easy and hassle-free. The motorhome was clean, co... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
For travellers who seek nothing less than exceptional, maui is the ultimate choice. Our signature motorhome brand boasts the newest and most sophisticated fully self-contained motorhomes, enabling guests to explore endlessly, rest easy and travel in style. We don’t just rent motorhomes, we design, build, live and breathe them. maui motorhomes are guaranteed under 2 years on the road, and 'maui elite' is the newest of the new, with under one year on the road. All maui motorhomes in Australia and New Zealand feature the comforts of home with a full bathroom with toilet and shower and a fully equipped kitchen featuring a gas stove, fridge, and microwave. With comfortable beds and clever interior design, there’s plenty of space for everyone to unwind. Whether you're chasing coastlines, exploring countryside, or embarking on the ultimate family adventure, a maui motorhome gives you room to relax, room to move, and room to make memories.
Informazioni di contatto
2 Redcliffe Road, 6104, Redcliffe, Western Australia, Australia
- 1800 827 821
4,0
Molto buono
46 recensioni
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Risposta di Maui Motorhome Rentals - Perth
Thanks Michal!
Overall
Overall, the campervan trip itself was enjoyable. However, the pickup process on the first day was quite disappointing as it took three hours to get our vehicle.
Despite having completed the online check-in, we were repeatedly told the van was "still being prepared" after our initial consultation. We had to watch other groups who arrived much later than us depart while we continued to wait.
When we pointed out that we had been waiting for an hour and 40 minutes, one staff member rudely replied, “It hasn’t even been two hours yet, what’s the big deal?” While most of the staff were friendly, this particular individual was consistently disrespectful throughout the process.
It took another hour and a half after that incident for the van to finally be ready. The staff explained there were many things to check, but we later discovered that one of the camping chairs we ordered was missing, and we had to purchase one ourselves.
I understand it was a busy day and delays can happen. However, we should have been informed in advance if the wait was going to be 2-3 hours. This delay completely disrupted our itinerary for the first day.
That said, I would like to express my gratitude to the rest of the staff, as everyone except that one individual was very kind and helpful.
22 marzo 2026
Risposta di Maui Motorhome Rentals - Perth
We appreciate you sharing your experience. We're sorry the pickup process was lengthy, and you felt that a staff member was unhelpful. We'll address this internally to improve our service and communication. We regret the missing chair and the disruption to your plans. We're glad the rest of our team was helpful.
Went on trip and noticed only two camp…
Went on trip and noticed only two camp chairs (we booked 4) and dirty dishes - not pleasant.
27 marzo 2026
Risposta di Maui Motorhome Rentals - Perth
Hi Dragan, we are so sorry to hear this motorhome was not prepared as it should have been. This is not the standard we aim for. We appreciate you letting us know so we can be sure to tighten up our pre-hire checks. We hope that despite this, you still had a lovely trip.
Maui vehicle was excellent with pick up process a little disappointing.
The process of picking up the vehicle, despite previous completion of all rental documentation, was laborious taking some 2 1/2 hours. When a staff member finally became available, the process was then fairly rushed as time was ticking on in the day and others were waiting like us for attention. It is advisable to arrive very early to get in the queue.
25 marzo 2026
Risposta di Maui Motorhome Rentals - Perth
Thanks for your review Peter. We appreciate your feedback and are sorry to hear that the wait time at pick-up wasn’t as smooth as it should have been. We’re always looking for ways to improve our service and reduce delays, and your input helps us do just that. Thank you for sharing your experience—we hope the rest of your trip went well.
motorhome was in unsatisfactory condition.
Motorhome had an unexpected bad maintenance status, event if maui knew, that we will be on the road for 30 days. House battery was down after 90 minutes, also after loading some nights.
19 marzo 2026
Risposta di Maui Motorhome Rentals - Perth
Thank you for sharing your feedback. We are sincerely sorry to hear that certain aspects of your rental experience didn't meet your, or our, expectations regarding the vehicle quality and equipment. We aim for all of our motorhomes to meet the high standards we strive to uphold. We will pass on your feedback to the pre-hire team.
Our 3-night
Our 3-night, 4-day motorhome trip was an amazing experience for our family.
The Milky Way at night, the barbecue, and the comfortable sleeping arrangements made the trip truly memorable.
The vehicle performed very well, and it was easy to drive.
It runs on diesel, and with a full tank, you can travel up to around 750 km.
If you plan to explore more remote areas, we recommend adding a cleaning pack and a fuel pack.
21 marzo 2026
Risposta di Maui Motorhome Rentals - Perth
This is so great to hear Paul! It sounds like your family had an amazing holiday! Thank you so much for sharing your experience with us.
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