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Valutata 5 stelle su 5

I’m honestly obsessed with my custom doormat 😍 It’s such a small detail but it makes the entrance feel so personal and welcoming. I get so many compliments on it. The quality is brilliant and the des... Leggi di più

Valutata 5 stelle su 5

An absolutely amazing product from a company that clearly cares about what they make & sell plus have a first rate customer service. The mats are amazing and contact with the owners is fast, friendly... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have purchased 2 of these Mats in 2 sizes, they look great, are of good quality and very practical. Ordering process was simple and arrived quickly. 5 stars for me 😀

Valutata 2 stelle su 5

I’m extremely disappointed with my experience with Mattify. I placed an order 12 days ago and, immediately after ordering, I contacted customer service with a query, only to receive no response... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Porta interna

Scritti dall'azienda

Mattify is a UK doormat company, providing a stylish yet functional accessory for your home


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

145 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 60% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I'm obsessed

Delivery took longer than expected but it was worth the wait. The quality & finish of the mat is great. I'm obsessed.

18 luglio 2024
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Risposta di Mattify

Hi Steph. So glad to hear you love your mat, thank you so much. Laura

Valutata 5 stelle su 5

Great product, even better customer service

Firstly, the quality of the product is unmatched, the lettering is clear, uniform and just looks high-end. The mat is efficient at removing dirt from shoes, but does well to hide it and remain looking clean. Despite being bespoke, the delivery turnaround was very quick. I did have an issue with my item (the format wasn’t as I wanted - I would recommend contacting them and specifying if you want it a certain way), however, one email to their customer support explaining the issue and another was sent out, free of charge, no hassle whatsoever - this arrived in the same timely manner as the first. I would definitely recommend this company to others.

20 giugno 2024
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Risposta di Mattify

Jack, thank you so much for such an amazing review and recommendation, it's much appreciated.

Valutata 3 stelle su 5

Nice doormat but long wait

I have ordered 2 doormats. The first one is lovely, good quality and nice size, however it took over 4 weeks to arrive. Once arrived I wasn’t keen on the colour (just my preference) so I ordered a second one in a different colour. I ordered this on the 1st June and still haven’t received it. I had to email to chase this, I have been informed there’s a delay.

My summary….If you are happy to wait a couple of months for it I would recommend.

18 luglio 2024
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Risposta di Mattify

Hi Gemma. Thank you for your repeat order and I am sorry your order got delayed when we were suffering from supply issues, which are all sorted now. Laura

Valutata 4 stelle su 5

Stunning Once Arrived

Ordered 24th May and unfortunately had my first order lost in transit.
The company have been fantastic and once I emailed and advise I was still awaiting my matt they sent me a replacement out straight away which arrived the same week.
The matt is stunning and worth the wait.
Customer service is excellent and I would highly recommend !

21 giugno 2024
Valutata 5 stelle su 5

We love our new Mattify door mat

We love our new Mattify door mat! It's so easy to hoover and throw in the wash when it gets too muddy :) The cat also loves sitting on it, so it must be comfy for him too! :D

11 giugno 2024
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Risposta di Mattify

Yay! So pleased to hear this - thank you. Laura

Valutata 4 stelle su 5

Customer service was amazing and the…

Customer service was amazing and the product is perfect for a wedding gift. I am not giving it a 5 star just because delivery was delayed. Luckily wasn't in a rush to get it delivered and I know they were having issues with the production. Would still buy again!!

29 maggio 2024
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Risposta di Mattify

Thank you Cara

Valutata 5 stelle su 5

Absolutely gorgeous

Ordered a patterned doormat and absolutely love it. Its gorgeous. Been washed twice already and comes out like new! Fantastic quality. Excellent people to deal with. Ordering bath mat next

1 giugno 2024
Non scritta su invito
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Risposta di Mattify

Hi Kate. Thank you so much for your lovely review, Laura

Valutata 5 stelle su 5

The most incredible mats

The most incredible mats. I need more doorways!

We bought two mats, one for our backdoor and one for inside our porch. They are stunning. They fit perfectly in the spaces we have and although only been down a couple of days, we have had a delivery driver admire them and a neighbour ask where we got it.

We couldn't be more pleased. The service from the team was excellent, as was the communication with a slight delay. Super happy!

Thank you so much

13 giugno 2024
Non scritta su invito
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Risposta di Mattify

Hi Daniel. Thank you so much, you have made my day with this review. Much appreciated. Laura

Valutata 5 stelle su 5

Amazing service and product from start…

Amazing service and product from start to finish.
Laura and her team were able to customise my Business Logo "Oceansage Therapy" on to a mat for my Wellbeing Studio.
It looks so smart and elegant and I love how detailed it is.
Will definately be recommending to family, friends and other businesses. THANKYOU!!!

11 giugno 2024
Non scritta su invito
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Risposta di Mattify

Thank you so much Danielle, your logo mat looked amazing!

Valutata 5 stelle su 5

Perfect doormat

We’re a ‘shoes off at the door’ house, I’m very precious about our flooring! These mats are perfect for our entryway - well priced, nice and thick and luxury looking and they wash and dry so well. I’ve tried every mat on the market including expensive competitors claiming to protect your floors but was left with moisture seeping through and onto our flooring, but these seem to hold the dirt and moisture in the thick pile and are rubber backed but not too thick so there is no chance of damage to our wood underneath. I hoover them daily and they look brand new after every hoover and have already got 2 at the front of the house so I can swap over when one is in the wash, will definitely be purchasing more for the back doors too! So many lovely designs to choose from.

4 giugno 2024
Non scritta su invito
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Risposta di Mattify

Such a brilliant review, thank you so much its so lovely to read. Laura

Valutata 5 stelle su 5

Such a beautiful and quality product

Such a beautiful and quality product. Bought a personalised initial mat as a present for my daughter and niece. They are buying their first home together. Can’t wait for them to see it. They will be over the moon 🌙 👏🏻👏🏻
Thank you. A fantastic idea that adds a personal touch.

11 giugno 2024
Non scritta su invito
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Risposta di Mattify

I hope they love it! Thank you so much, Laura x

Valutata 4 stelle su 5

The mat is lovely

The mat is lovely, it looks great and I think it’s a great product - it’s so good that it can be machine washed, too! However, I was disappointed with the timings - both the e-mail response time at the enquiry stage and the time it took for my order to arrive. I sent my first e-mail enquiry on 22nd February and only received a response on 10th April after chasing via social media. Then, once I had placed my order, it was nearly two months later that I actually received it! So it essentially took me three months to get a mat! I appreciate that this is a small business, but I think it would have been helpful if a few key things had been clearly indicated such as how many designs and in how many colours you are allowed to request (I was told I could only see designs options in one colour, but this was not made clear on the website), how long you can expect to wait before receiving an e-mail reponse and how long you can expect to wait before receiving your mat, so that expectations are managed.

20 maggio 2024
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Risposta di Mattify

Hi Elaine. Thank you for your review and I am glad you like the mat and want to order another one. Just to help explain, when I say I can mock up a design for customers to review, most people generally ask to see one or two options but you wanted to see 18 options. As I am working on my own that is a half-day design service, which is why it took longer to reply than normal. I did also explain the delays that would occur in receiving the mat due to the supply issues and you said that you were ok to wait. Thank you again for the order, Laura

Valutata 5 stelle su 5

Product is awesome and unlike anything…

Product is awesome and unlike anything else available. Great designs, Machine washable, non slip and actually make an impact on the home by soaking up the residue of wet footwear. So happy this company exists and have been recommending far and wide. I love my two mats and wish I had more doors for more mats!! Great communication from the company too.

17 maggio 2024
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Risposta di Mattify

Love this! Thank you SO much. Laura

Valutata 5 stelle su 5

I love my new doormat!

Amazing customer service from Laura, there were some delays with delivery out of her control but she kept me fully updated and even threw in a free gift. My mat’s already had so many compliments, I couldn’t be happier with it!

20 maggio 2024
Non scritta su invito
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Risposta di Mattify

So lovely to hear, thank you Ellie

Valutata 5 stelle su 5

Absolutely amazing Customer service

Absolutely amazing Customer service! My order was delayed through no fault of Mattify themselves and Laura kept me up to date and sent me a lovely note apologizing. My order was such good quality and came exactly as shown! Will deffo be ordering again 10/10 🩷

21 maggio 2024
Non scritta su invito
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Risposta di Mattify

10/10, well I can't ask for more than that! Thank you so much, Laura

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