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Valutata 5 stelle su 5

I’m honestly obsessed with my custom doormat 😍 It’s such a small detail but it makes the entrance feel so personal and welcoming. I get so many compliments on it. The quality is brilliant and the des... Leggi di più

Valutata 5 stelle su 5

An absolutely amazing product from a company that clearly cares about what they make & sell plus have a first rate customer service. The mats are amazing and contact with the owners is fast, friendly... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have purchased 2 of these Mats in 2 sizes, they look great, are of good quality and very practical. Ordering process was simple and arrived quickly. 5 stars for me 😀

Valutata 2 stelle su 5

I’m extremely disappointed with my experience with Mattify. I placed an order 12 days ago and, immediately after ordering, I contacted customer service with a query, only to receive no response... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Porta interna

Scritti dall'azienda

Mattify is a UK doormat company, providing a stylish yet functional accessory for your home


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

145 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 60% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great customer service

Really pleased with the product and fantastic customer service - I emailed about a product which was no longer in stock and they produced another one for me. Thank you.

12 novembre 2024
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Risposta di Mattify

Hi Megan. So glad you loved your mat and we were able to help with your bespoke mat

Valutata 5 stelle su 5

Amazing Happiness Mats!

Laura's mats are awesome! Having had the usual popr quality mats, I gambled on buying a gorgeous bird mat. Walking through the front door it makes us so happy and we bought another happy place one for our back door - it's is gorgeous! One initial mat was a different colour but Laura dealt with it very quickly and her patience and service was exceptional. My review has been delayed because I wanted to wash them first and have only felt the need 6 months down the line. They are easy to shake out, vacuum and after washing are fabulous and like new! I have before and after photos but cannot add I'm afraid.

3 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Great customer service and an…

Great customer service and an absolutely beautiful mat.
This mat was a gift for my daughter the colours were true to the picture and the design was perfect the quality of the product is 5⭐️
I had to wait for it to be produced and shipped and was kept informed at all points. it definitely was worth the wait.
Although the cost is slightly more than you would typically pay for a mass produced mat, the quality and design of this made to order mat was certainly worth it as it reflected the price in the quality of the materials used.
If you want a good quality product then these mats are so much better than mass produced mats.
My advice would be, ‘ go on, treat yourself you’re worth it!’
Thank you Mattify 😍

17 ottobre 2024
Valutata 5 stelle su 5

Excellent service

I received a great email to explain the Mat I ordered (with no border) wasn’t available at that time (it would have to be ordered which may delay delivery time) and a suggestion that they could issue the same mat with a border.
To be contacted like this is a rarity and I really appreciated it. Mat arrived and is great quality!!

23 settembre 2024
Valutata 5 stelle su 5

Unique doormat

I kept seeing mattify on my Instagram news feed .I thought that they were a bit pricey. Anyway I got a dark spotty one and I liove it . It really looks good quality and it's unique and stands out .

18 settembre 2024
Valutata 5 stelle su 5

2nd time of ordering

2nd time of ordering Fabulous door mats. Don’t slip and love the choices.

I now have ordered a personalised one and a patio runner ! Really looking forward to them arriving. Just recommended to the lady who’s just made my patio curtains as she loved the ones I have already

19 settembre 2024
Valutata 5 stelle su 5

Not the cheapest but they’re the Best I’ve found

Two mats currently in place, my third is about to arrive and my fourth order for another 2 mats has just been placed so obviously I’m a fan! These mats are at the pricey end of the market but they ooze quality and look beautiful. Definitely a step up from any mats I’ve bought before. Love them

25 settembre 2024
Non scritta su invito
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Risposta di Mattify

Elaine, thank you so much for your repeat orders and the lovely review. It's much appreciated. Laura

Valutata 4 stelle su 5

Great Mat

This mat was my third purchase from Mattify. As with the others, it is good quality, stays put on the floor, traps dirt, and is easy to vacuum. I am very pleased with it and will order a further long mat to go by my patio door in future when I can afford to do so.
My previous mats arrived very quickly, this one took several weeks, hence the drop of one star. That said the company responded very quickly when I queried non receipt and explained the new mill they are using is slower.

25 luglio 2024
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Risposta di Mattify

Thank you for your 3rd order Carole. The runners are made to order in our UK mill so do take a little longer as we don't keep big amounts of stock. Really glad to hear you like it as much as your others. Laura

Valutata 5 stelle su 5

I love it!

I absolutely love my mat! It looks amazing and has been greatly admired. Well worth the wait and worth every penny. Extremely well made and excellent quality.

15 agosto 2024
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Risposta di Mattify

Hi Patricia. Thank you SO much for the lovely review, it's much appreciated. Laura

Valutata 5 stelle su 5

Delighted with my new doormat

Delighted with my new doormat. Excellent communication when there was a delay in despatch and an issue with being delivered to wrong address by Royal Mail. The team responded immediately to my email and managed to track down package

29 luglio 2024
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Risposta di Mattify

Hi Debbie. Thank you so much and thank you again for your 2nd order with us. Laura

Valutata 5 stelle su 5

Amazing 5 star -

This is the second time I have purchased a personalised mat!
And wow
Amazing quality
I bought as a gift for family.
I would highly recommend this family business
Also be mindful that as these mats are personally hand made they could take up to 3/4 weeks to arrive.
Well worth the wait !!
Great communication via emails

9 agosto 2024
Valutata 1 stelle su 5

I have made an order around 2 weeks…

I have made an order around 2 weeks ago. No delivery, no communication or replies to my emails. I managed to get hold of them once last week and was told they have received my order on that specific day i called and it will be shipped same day. Its been a week and nothing. Nobody is picking up. Starting to think its a scam and might have to get klarna involved to get my money back

5 agosto 2024
Non scritta su invito
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Risposta di Mattify

Hi Alberta. When I didn't answer the phone earlier it was simply because I was in another room packing orders and didn't hear the phone, I came back to 15 missed calls from yourself in an hour. We are an extremely small company and sometimes there may be a reason I can't get to the phone. I spoke to you earlier and explained the situation and that your mat would be sent out tomorrow due to a delay in delivery from the mill so I am not sure why you think it is a scam?

Valutata 5 stelle su 5

Excellent quality mats

I have ordered three mats for my hall and front door area. I have a dog and the floors can get very dirty during wet weather. The mats are lovely and really nice designs. They are very good quality, nice and thick and highly absorbent. I’m so pleased with my purchases and it was so nice to receive a personalised note thanking me for my repeat business. One of the mats I ordered was a bespoke size and it did take slightly longer to arrive but that is to be expected when ordering something which is being made specifically for your requirements. The mats wash well and I’m really happy that I bought them. I would recommend Mattify not only for the quality of the products but also for their excellent customer service.

19 luglio 2024
Non scritta su invito
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Risposta di Mattify

Hi Aileen. We really appreciate all your orders, thank you so much. Laura

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