Master Replicas Recensioni 

Placed order 26 days ago. I email asking where my order is i get 2 different excuses. Skeleton crew for the holidays and other bs. Not hey we just pulled your order and here is your tracking number. How about cut your advertising budget and add some new hires. There no go implement it. At this point they should refund half my money or double my order for extremely poor service. No trust here

Everything about it says "Stay Away". Shopping cart doesn't persist if you close window, even when logged in. Clicked on 10% Discount and instead of "activating", it spun forever. Change currency to AUD and then next screen its back to EUR. "5 free if you order 5 figures" only applies apparently if you order 5 of the SAME figure (yeah, like I really want 5 copies of the same figurine). Added to list, told me they were sold out. Refreshed site, it still said I could order then. Search results don't include all matches, I've literally got the item open in another tab and when I search for it, there are no results. This whole thing is shonky as hell. I REALLY WANTED to order about $300 worth of stuff, but everything about the site warned me away.

After two and a half months in which my package is stuck in customs with a tracking code that Italian customs does not recognize because they never took charge of the shipment, their ridiculous help is to make do and contact customs to unblock the situation. After the umpteenth email requesting compensation or having more precise information, their answer remains that I have to make do with customs and that I must not be rude to them.

Achat d'une réplique sur internet, livraison un peu longue mais bien receptionnée suite aux paiements des frais de douane !! faite attention à vos mails, ce n'est pas forcemment bien expliqué sur le site mais au final tout produit de bonne qualité et bien reçu !

Excellent service. I have now bought three separate items from Master Replicas and had no issues at all. In fact, the latest model that I bought only took 4 working days to arrive! It was quite a rare item so I wasn't expecting it that quickly, if at all. Good price and well packaged too.

Prima, reageren netjes op email, redelijk snel verzonden. En zeker vriendelijk! Ik raad zeker aan.

En de meeste mensen klagen over extra Kosten. Maar dat is logies want over importeren van spullen betaal je BTW. heel normaal en en niet de schuld van Masterreplicas.com

Shipping was double by the time it got to me. It was $30. then another $25 added on because they used Landmark Global inc. to complete shipping. So thats $55! for something that weighs maybe 1 lb at most. Item was COD at The Post, or they wont give it to you. Companies will contiue to get bad reviews when they're responsible for processes like this. It doesnt matter that they didnt ship it directly - they are still responsible. NEVER AGAIN!

Put in a preorder end of Jan for an item released 29th Jan. Item arrived in great condition 2 weeks later with email updates between.
Great stuff, no complaints.
Based in Uk

I ordered a model on January 27th, 2024. After an eerie wait, I was sent a tracking number that didn't work. Then the model was spontaneously delivered via DHL but I should have paid another 18€ in customs and that only in cash (no card payment). Therefore, I cannot approve of the methods, the long delivery times or the service.

Got sing praises where they are due, I ordered a Kara Thrace Mk2 Viper, I received a Lee Adama version, I contacted Master Replica via email, and received a swift response, after confirming my order and what was sent, Holly offered a swap or refund, after a little negotiation I settled for a 50% refund and kept the model.
Have to say fantastic customer service throughout. This is not the first model I have bought from this company and am happy to say this won't be my last.

Ships turn up months after ordering and only after you email them. More hassle than it's worth. Just avoid if you like having good service

4 months after ordering could not tell me when order would arrive or even if they had orders in stock..do not order from this site ....a total mess up and offer items they can not even get hold of ..after four months i asked for my money back ..holly and ozzy just gave the same excuses every time ..they havent got a clue what they can or can not supply

I've spent hundreds with Master Replicas in the past year. The latest being items I bought on Black Friday 2023 that have shipped today (17 January 2024).
It can take a month or two for the order to ship which, in the modern world of next day delivery, seems very sluggish.
I've been very happy with the items I've bought, though and they've been well packed.
Just don't buy from MR if you're in a rush.

It’s been 45 days since I placed my order and they can’t even tell me when it’s going to leave the warehouse.

Appalling customer service. They list items they do not have in stock. Have been waiting 3 months for an order, yet they've restocked the same item several times since. Every query is met with the same generic response. No better than Eaglemoss though I suspect this is the same people.

Contacted Master Replicas November 3 to report wrong item sent. I received no response. Contacted Master Replicas again December 27 requesting a response to previous inquiry and to report another item was not delivered. Again no response.

Ordered in early November and waited for the 14 days stated in their T&Cs for despatch. Was told they came in end Nov but no despatch date. Still nothing. It’s now coming up to Christmas and my emails are being ignored. Have requested a full credit. Worst service ever. Do not use.

Awful service. Order 25th November for Christmas presents and not even sent yet. Beware. Disgraceful

Ordered item on 25 November. Nothing received or even shipped yet and only excuses received from Customer Services. Ordered other items from Australia, China and the US around the same time and all now received so MR is officially the pits when it comes to treating its customers fairly. Will be lodging a Googlepay claim to avoid being scammed! Beware!!!!

Waited weeks for delivery and when it did arrive one of the models is still missing, no communication no apology nothing, and now they're trying to persuade us to pay £89 for a members only club, they've got to be joking. I would love to say that the models they make are amazing, unfortunately they didn't make them Eaglemoss did before they went bust and they're just selling old stock. The models are beautiful but Master Replicas had nothing to do with the making of them.