Forbidden Planet Recensioni 1.097

Posted and delivered on time, timely response from customer support, will order from again

When i would go in store, the staff were great. Online its simple, while subscriptions for individual titles are a bit confusing to add, the option to do so is still great

Item came perfectly, safely packaged and fast delivery.

Great quality, fast shipping and quick delivery times.

Ordered a book box set the other day, it arrived today with a slice in the box art and creased/damaged all over. I understand the box set is there to protect the books but why am I paying full price for damaged goods? Not to mention I could've got it cheaper on Amazon but decided to give Forbidden Planet some business as I thought the condition would be better but clearly not. The box it came in is not even damaged so clearly they just sent a damaged box set thinking I wouldn't care...

I've placed 10+ orders with them and all comics /books have arrived in good time and in good condition. I have had delays but they have timely updated and have responded very quickly when I have had enquiries.

Simple ordering, great value and quality products

Great service, helped me out quickly and professionally. Thank you :-)

Staff very rude and unhelpful

As a new person to collecting comics, I chose Forbidden Planet and so far no issues. Despatch time was good. All comics came in good condition. Many came in a good protective cover. Seriously amazing service.
I have a few more comics on pre-order and I plan to use them as my go-to for comics in the future. Hopefully this good service continues..

Horrific service and comms.
The comms are completely non existent!
They don’t reply to their contact us forms, they don’t reply to emails and even the head office doesn’t answer!!! Delay in despatching items and because of this my son did not get his birthday present. Items are not despatched in a couple of days as stated.

I tried to place an order on 3rd March, following the order being placed I received an email stating there had been an issue with the card payment (their end not mine) and a request for me to try again. I attempted this and once again was told there was an issue with another request to try again. I made customer services aware that I did not want to attempt another payment as there was issues on their end and I felt uneasy and a response was issued to state no payment was taken. I have been notified by my bank today 15th April that a payment has been taken from my account that I have not authorised and I did not allow this company to save my card details. There is no contact telephone number in which to discuss this. This is a fraudulent transaction.

Ordered 3 books and 3 £1 clearance items totalling £32.60 (£38.60 including the added £6 postage), a few days later I received a confirmation email advising that just 1 book and 2 of the £1 clearance items (totalling £11) had been dispatched - with the postage then still costing £6 on top...

To top it off, only one of the clearance items was then actually delivered, despite being charged for both

Partly my own fault for not reading reviews on here before ordering (as I'd been to the physical store many times with no issues) or else I would have avoided ordering from here. Based on my experience and other reviews I have since read, it is impossible to actually know what really is in stock with this company or what will be delivered - therefore I would avoid.

First time I have ordered from Forbidden Planet (I usually go direct to the London shop by train) and I have to say I am very happy with the service. The products I ordered were a late release so I had to wait for despatch. They kept me informed as to when they would be sent and they duly came through, excellent service, will use again.

Overpriced goods and services....

Charges £14.99 for Royal Mail Tracked 48™ postage for a £350 item.

Royal Mail Tracked 48™ costs around £8 for 2kg-5kg. If a parcel is damaged using said service you can only claim up to £75.

So FP are just overcharging P+P on an already overpriced product.

*Edit - reply

Charging £14.99 p+p sent via Royal Mail 48 tracked for a £350 item is shocking. End of....

You also state in your T&C that items of high value will be sent via special courier. Which used to be DPD.

Royal Mail Tracked 48 is the cheapest except for Evri. Again it's shocking practice and just goes to show you can't be trusted.

I ordered Blood Moon with sprayed edges. Sprayed edges is in the product title and the product image has sprayed edges. I got a standard edition. Very disappointed with the false advertisement. Be careful when ordering from here.

Love forbidden planet but the delivery window is shocking. Takes a very long time to sort deliveries and to deliver.

I have used Forbidden Planet for years, and they used to be dependable, but in recent years, coinciding with a decision to increas the price of postage, they've also reduced the service you receive. I have had books I pre-ordered sell out before I received a copy. If you ask for clarification you get an unhelpful automatic response. The whole reliability aspect seems to have gone by the wayside and like a lot of companies in the last few years they don't feel any urgent pressure to explain anything to their customers. I would compare them unfavourably with eg Rough Trade, where I buy records frequently, or Norman's, or Reed Comics, at each of which I get a personal response and evidence that somebody is at least trying to resolve my problem, and usually I come away reassured even illuminated by the explanation. All models Forbidden Planet should learn from. Importing limited-number stock in the era of Trump is cut-throat and competitive enough, not to say confusing for the consumer, but Forbidden Planet doesn't seem like an ally in this skirmish. They seem quietly confident their customers will come back come what may. But if I can't even depend on them to fulfil the basic terms of our contract, why would I?

Another NCBW and yet again, more unfulfilled books that every other store seems to have/had/sold (been and gone) and the usual generic copy paste replies that are irrelevant about your query!

Mail order comics have little to no quality control and high postage and already expensive items have had me cut back what I order by about 90% in the last 12 months. Practically everything is warped these days and a comic book company should know better. I have a theory, they don't seal their comic bags nor are the card shippers sealed. Im wondering if days sat around in damp weather (its now March and apparently its rained every day this year so far) is letting the moisture get at the books?