The Massage Company Recensioni 

I have visited The Massage Company for a few times now to treat an issue with my shoulder from playing tennis. I can safely say my shoulder is feeling better and better after each session after joining the membership. I have tried different therapists and all seem to be able to effectively treat the injury.

I enjoy the routine of coming once a month, it seems like this is what is needed

Thankyou TMC

New massage facility in Reading Town centre. Well designed, calm, gender neutral therapy rooms. Great introductory massage on the opening day.

Great deep tissue massage from Laura to address quad and shoulder pain - would highly recommend!

The massage I recently received from this company was not as nice as it appeared.
Despite their professional appearance, they are not.
You would imagine that scheduling a soothing massage with them would be one of the best ways to unwind and feel content.
You are completely incorrect. Their primary objective is to defraud you of your money for time-wasting services.
Let's start at the beginning: they are the friendliest to you (sell) whether you schedule your massage in person, online, or over the phone. They inquire about your preferred massage kind, whether you would want to use aromatherapy, etc.
You are asked to fill out a consent form on the day, and then you are allowed to use the restroom before being shown to the room where the massage will take place.
Yes, everything you wear will be covered in oil. There won't be a shower room or single-use underwear.
You will be questioned about extras once more after you enter the room, even though you would have booked the massage with them if you wanted them (sell again).
They give you a minute to undress and lie on the massage bed, and believe me when I say that it's only sixty seconds before they knock on the door to let them in. That's not relaxing. Every time my body was touched, the cold oil they used on me caused discomfort. Personally, I thought the massage was mediocre and unrelaxing. They began with my back legs (head and feet not included, extra charge) and moved on to my lower back, and upper back then arms, hands.
Excuse me, I thought it was a full body massage, but then someone asked, "Because of the time, should I do your front of the legs?". That was a hurried massage, not a soothing one. Without a shower room, they use a hot towel to clean your back after the massage and give you a small hot face towel to clean your entire body. They leave the room to give you another sixty seconds to put all of your clothes on your oily skin (don't wear anything nice). That's my question. How should I do it with this little towel? After you let them in, they ask how you're feeling and give you a piece of paper that indicates where the tension was found and how many massages you should schedule in the future. The experience feels like a supermarket. You are practically pressured to sign up for a monthly subscription at reception, even if you don't want to at that moment (sell). I had to decline eight times and leave without feeling any better. Two days after the massage, I started to feel pain on the left side of my neck, which has persisted until now despite my use of painkillers and inflammatory cream. In addition, my right hand was pulled, I believe with excessive force, and I was unable to close it or hold anything since then. I will NEVER, EVER use this company again, and I'm willing to wager that any response I receive from them will be incredibly generic with promises to improve, etc. I still experience pain that I shouldn't, and I'm not at all at ease.

Fantastic massage - really got through the knots in my neck and shoulders, left me feel really relaxed and calm. Friendly and welcoming staff. Thanks TMC!

Great massage, friendly staff

Absolutely avoid this place! i had a full body massage in Canning Town over a week ago and the next morning woke up with pain in my hip. I tried calling and emailing but no one bothered to get back to me and I am suffering until now. I am waiting for any sort of acknowledgement and fixing my problem.
Total disgrace and no customer service whatsoever.

I had a wonderful massage recently at the High Wycombe site. Great therapist who listened and understood my needs and what I wanted from the massage that day. He had the perfect balance of checking if I was OK throughout but also leaving me to relax. A great massage and I felt amazing afterwards for days, I will definitely return.

I can't tell you how much I enjoyed my experience at The Massage Company, it was just lovely, peaceful and heavenly! The whole experience was so relaxing, the staff were welcoming, accommodating and make you feel really welcome. Thank you for a beautiful experience.

I've been a member for some years now, inc through Covid. The massages have been consistently good, from many therapists as the team keeps growing. There's a sense that someone really cares about this business and the quality of the service right across the team is always great.

My life and health is so much better for the regular massage, the mental health as well as the improvement in my muscles - it allows me to do so much more. Strongly recommended.

Similar to other reviews here, I had a frustrating experience cancelling my membership at he Canning Town branch. I emailed my cancellation request in writing back in June 2024. An employee wrote me back acknowledging my cancellation request and to arrange my last massage as I still had a credit remaining. Fast forward to today, they are still charging my credit card unauthorised membership fees. It's a shame because their massage therapists are good but their business practices are unethical and downright fraudulent.

I recently visited this massage company for relaxation. I was initially impressed by their offer of a free 10-minute massage for NHS staff and a promotional rate for a 50-minute massage with a free upgrade. Unfortunately, my experience did not go as smoothly as I expected.

Firstly, there was an issue with the booking and payment system: I was charged upon booking online but had to call to request a refund, which was eventually processed. My appointment was rescheduled twice with the explanation that "the therapist left." This repeated cancellation was both inconvenient and disappointing.

The most troubling part, however, came with the final charge. Despite the offer initially including a free upgrade, I was unexpectedly charged for it. When I questioned this, I was told that the voucher I had purchased didn’t include the upgrade, despite previous communication suggesting otherwise.

In summary, while I appreciate the initial NHS-friendly gesture, I recommend that future clients take a photo of their voucher, track any charges carefully, and be prepared for potential rescheduling. Unfortunately, this was not the relaxing experience I had anticipated.

I visited The Massage Company in Canning Town on October 22, 2024. Booking was straightforward, I was warmly welcomed upon arrival, and the massage itself was good. However, as I was leaving, the receptionist, Chantelle, began pressuring me to sign up for a membership. I expressed that I needed time to consider, but she insisted on enrolling me regardless, stating that, since they had my card details, I could cancel within the first month.
A couple of days later, I emailed The Massage Company to cancel the membership. What followed was a frustrating back-and-forth, with repeated attempts from their side to convince me to stay despite my clear request to cancel. After explaining my reasons and sending two additional emails asking for confirmation of the cancellation, they stopped responding entirely.

Initially, I was genuinely open to becoming a semi-regular client without committing to a membership. However, the company’s aggressive sales tactics, relentless pressure to sign up, and lack of responsiveness regarding my cancellation request have left me deeply disappointed. The experience has entirely deterred me from returning as a client.

To The Massage Company: please do not ask me to contact you directly to resolve this matter. I already did so when you wrote me after receiving my feedback (you sent me an email asking to write a review and I decided to send it to you privately, rather than posting it, as you suggested on November 4). Following your instructions, I sent a fourth email, yet I have still not received a response.

If you genuinely want to resolve this, please confirm by email that my membership has been cancelled.

After many months of fantastic massages I needed to cancel my membership due to financial reasons. I’ve given all notice and been told my last month was refunded but no refund has reached my account. I’ve emailed as well now and no response either to emails.

Massage was amazing. However I felt bullied into getting a membership. Chantelle at the reception said we will just take card details today and you can make up your mind if you want to have membership before the 1st of October. I emailed on same day to say I didnt want membership but I kept receiving emails on why I should have membership. Terms and conditions state I can cancel within a month so why am I being forced to join???

Kofo

Had a massage with John after my half marathon and he had me feeling like a new man.

He done a brilliant job, informative on the massage he was giving me and just a really nice guy.

Cheers John

I went to the Canning Town Branch

The whole place smelt lovely, even reception so the whole experience started well. When I got on the massage table it was WARM! Like an electric blanket! And I was covered with a proper blanket (was it a weighted one?). There was a choice of oils. I had a deep tissue massage with the standard oil and almost fell asleep! So chilled!

I bought my massage on Groupon so wasn't really expecting much but the Canning Town branch is lovely once inside (it's in a new build development opposite the tube/bus station) and the staff are super friendly - especially Chantelle on the front desk and masseur Borges. (and surprisingly for a Groupon purchase I was called back to arrange my appointment when I couldn't get through)

Went to the camberley shop, had a really good experience with Sam, he listened to what I needed and felt very released and he had eased my shoulder and neck tension.

The session was bought as a gift by my awesome daughter. I booked in to the Sutton Coldfield branch in Mere Green.
I was booked in by the lovley Olivia who was courteous and very patient.
My masseuse was Ruby.She was brilliant,she was kind and very patient she went through consultation notes throughly and I had the Swiss massage along with some deep tissue massage. I also had the add on of aromatherapy.
She talked when I needed to but once it was happening it was serene ,peaceful and bloody lovley.
I was given an advisory form for my next session which was individualy tweaked for my needs.

CANNING TOWN BRANCH IS FRAUDULENT

BEWARE OF THIS SCAM OF A COMPANY. THEY Will trap you into a membership and charge you for two months before you are able to cancel. On top of that they will charge a £20 fee. I GOT SCAMMED OUT OF £160 total. Absolute worst place ever. And they will not refund you. They will trick you into signing up for a membership and sweet talk you to say that you can cancel at any time. Very dishonest business. I would definitely not recommend, so many other more honest massage companies out there.

I still stand by this but I did manage to get a refund from my bank for one of the charges.