Natalia my therapist was unbelievable. She is seriously, seriously good at her job. Amazing massage. Been a customer at the The Massage Company for 11 years now - worth every penny! Thank you Natalia... Leggi di più
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Such a shit company most especially the canning town branch. The therapists are always leaving so you can't even get used to receiving service from one person. Then they're always pressuring for upgra... Leggi di più
L'azienda ha risposto
This was as aa result of a voucher from my son for Christmas. I live in South Croydon but went to Tunbridge Wells for the massage. I chose a relaxation massage which was fantastic and did what it sa... Leggi di più
L'azienda ha risposto
I was having problems with my upper back, shoulders and neck and decided to book here, the Sutton Coldfield branch. The massage therapist, Eviia talked to me about what I was experiencing, understandi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Massaggio-terapista
- Centro benessere specializzato in massaggi
- Spa
- Centro salute e bellezza
- Massaggiatore sportivo
- Centro spa
Scritti dall'azienda
Our vision is simple: to bring high-quality massage to the mainstream. We want people to see massage as good value for money, so it can become a vital and routine part of a better and balanced quality of life. It’s why we’ve re-thought the way people should consume massage. That's why we offer a variety of massage types, together with optional treatment upgrades. We provide massage in fantastic facilities and highly convenient locations that fit in best with your needs. We’re open seven days a week, and until 9pm weekdays and our team of professional massage therapists, delivering consistently high-quality massage, look forward to welcoming you to our centres soon!
Informazioni di contatto
7 Pembroke Broadway, GU15 3XD, Camberley, Regno Unito
- 01276 819588
- camberley@massagecompany.co.uk
- massagecompany.co.uk
4,0
Molto buono
154 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Natalia my therapist was unbelievable
Natalia my therapist was unbelievable. She is seriously, seriously good at her job. Amazing massage. Been a customer at the The Massage Company for 11 years now - worth every penny! Thank you Natalia
6 giugno 2026
Non scritta su invito
Risposta di The Massage Company
Hi Sreya, Thanks for this 5* review. We are really glad to hear that you enjoyed your massage with Rachel. We look forward to welcoming you back again soon. Thank you.
Such a shit company most especially the…
Such a shit company most especially the canning town branch. The therapists are always leaving so you can't even get used to receiving service from one person. Then they're always pressuring for upgrades. One of my friends went there and they signed up for one of their subscriptions without properly asking her now they're saying she can't cancel. Most of the massage therapists are nice but the people at front are just horrible and rude and never acknowledge their mistakes.
7 marzo 2026
Non scritta su invito
Risposta di The Massage Company
Good Afternoon Sola. Thank you for your review. We take all customer feedback seriously, but we also believe that comments should be fair, factual and respectful.
Canning Town is one of our most popular branches, serving over a thousand active members, and our reputation is reflected in the more than 700 positive Google reviews from genuine customers who regularly use our services.
Like any successful business, we are not perfect, but we are committed to delivering excellent customer care and maintaining high professional standards. The overwhelming majority of our members continue to enjoy their experience with us and remain loyal clients for many years.
If you have experienced a genuine issue, we would encourage them to contact management directly so that we can investigate the matter properly. contact us at canningtown@massagecompany.co.uk Kind Regards
Very disappointing experience – expired voucher and no support
I received a massage voucher as a Christmas gift and only tried to redeem it just after Easter, assuming it would have a standard 12-month validity period.
Unfortunately, I then discovered the voucher had already expired. When I contacted customer service, there was no real understanding or willingness to help, and no alternative solution was offered.
The voucher had no expiry date.
Considering this was a paid-for gift, I’m very disappointed with both the experience and the lack of customer support. It feels like money wasted, and the service wasn't delivered
I wouldn't recommend usign this company and the branch was Ealing.
18 maggio 2026
Non scritta su invito
Risposta di The Massage Company
Hi Silvia,
As spoken on the phone, you have a Groupon voucher which is a 3rd party company we work with. You would need to contact them directly to deal with this matter, we tried to give a solution which was to contact Groupon, all of our vouchers have the expiry written on the vouchers and Groupons voucher is written on there. Thank you
The front of house were welcoming and…
The front of house were welcoming and smiley both before and after the massage. It's very clean and overall the massage was very good and professional. The staff member asked me if it was OK to use some spray on me. I agreed. Got back to reception to be told I had to pay £11.95 extra. Not impressed. The intensity of the deep tissue massage was a bit too high sometimes.
17 maggio 2026
Non scritta su invito
Risposta di The Massage Company
Hi Lee, Thank you for this. We have sent you a request information form. Can you also request which centre this is so we can contact the line manager directly. Thank you.
Andrew was absolutely brilliant
Andrew was absolutely brilliant. My back and shoulders felt so free after the treatment. I absolutely loved my massage. Thank you Andrew
30 aprile 2026
Non scritta su invito
Risposta di The Massage Company
Good afternoon, Harriette! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Andrew provided you with an excellent massage is wonderful to hear. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Relaxation at its best
This was as aa result of a voucher from my son for Christmas. I live in South Croydon but went to Tunbridge Wells for the massage. I chose a relaxation massage which was fantastic and did what it said on the tin! I would ecommend Kendra and adding aromatherapy to your massage.
11 maggio 2026
Non scritta su invito
Risposta di The Massage Company
Good morning Joy! Thank you for your 5* Review of The Massage Company Tunbridge Wells. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Kendra provided you with an excellent massage is wonderful to hear. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Always a reliable good massage
Always a reliable good massage. Relaxing but also gets in to those knotted muscles
8 maggio 2026
Non scritta su invito
Risposta di The Massage Company
Good Afternoon Wendy, Thank you for your 5* review. We ate delighted to hear that you enjoyed your massage with us and it helped release any knots! Thank you for taking the time to write us a review and enjoy the rest of your day.
A very nice welcome by reception staff…
A very nice welcome by reception staff at Canning Town and was offered a glass of water. An amazing masseur called Natalie gave me a good deep massage with ample oils. Sadly the sales tactics by the reception staff at the end is very uncomfortable and awkward for me. I would say it's not necessary after every session to keep saying ".... you are advised to have 1-2 sessions each month, you get only one free session with Classpass so you can look at a monthly subscription directly with us..." It adds stress and anxiety to me when I want to just leave calmly after such a wonderful massage.
28 aprile 2026
Non scritta su invito
Risposta di The Massage Company
Good Morning Samantha, thank you for your review. The team will reach out to you via the phone to discuss this situation. Thank you.
Richard the Physiotherapist
I had an appointment with Richard the Physiotherapist and he was just brilliant he was really professional and very friendly. We were able to discuss my issue thoroughly and able to reach an outcome that works well. Would highly recommend Richard
22 aprile 2026
Non scritta su invito
Risposta di The Massage Company
Good morning! Thank you for your 5* Review of The Massage Company High Wycombe. We are delighted to hear that you enjoyed your physiotherapy with us! We are super proud of our team, so to hear that Richard provided you with excellent service is wonderful to hear. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
I was having problems with my upper…
I was having problems with my upper back, shoulders and neck and decided to book here, the Sutton Coldfield branch. The massage therapist, Eviia talked to me about what I was experiencing, understanding fully what I needed. The deep tissue massage really helped relieve the tension and I now book in once a month with Eviia. Honest feedback is given with suggestions. The branch is clean, all the staff I have met so far are very friendly and professional. It’s easy to book my next massage when I am there and there is no pressure to have upgrades. Completely satisfied with my experiences so far.
27 marzo 2026
Non scritta su invito
Risposta di The Massage Company
Good morning! Thank you for your 5* Review of The Massage Company Sutton Coldfield. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Eviia provided you with an excellent massage is wonderful to hear. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Great experience
I was greeted by some lovely faces at reception when I arrived. Then, I met Nyarayi who was fantastic! She greeted me with a smile and introduced herself beautifully. During my massage, she checked in with me and asked how the pressure was. I have had many massages and I’ve never gone back to the same place. I will definitely be coming back and asking for Nyarayi because she was incredible and I felt so relaxed afterwards! She listened to exactly what I asked for. Thank you so much Nyarayi! You were so professional and I really enjoyed my experience because of you.
14 marzo 2026
Non scritta su invito
Risposta di The Massage Company
Good morning! Thank you for your 5* Review of The Massage Company Camberley. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Nyarayi provided you with an excellent massage is wonderful to hear. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Great massage but pushy sales techniques
Great massage & experience overall, I would have given 5 stars but losing 2 stars due to quite aggressive & pushy sales techniques.
I’ve seen several reviews since 2024 so it seems to be quite recurrent…
They convince you to go on a monthly membership even though you didn’t ask for it and they tell you if you change your mind it’s fine you can just cancel no hassle etc.
I’ve then replied to the email saying please cancel, they then emailed me back trying to convince me to stay and « if you don’t reply « confirm cancel » to this email we won’t cancel and you’ll be charged etc. »
I’ve of course replied « confirm cancel » earlier today but from what I can read from other comments it seems that a bit of back & forth is required to ensure that you won’t get charged as your credit card details are on file…
It really is a shame as I enjoyed this experience and I would have considered going maybe once every 2-3 months but after this pushy behaviour I will probably not return.
8 marzo 2026
Non scritta su invito
Risposta di The Massage Company
Good Morning Steve, Thank you for your review. We are sorry to hear about your experience with us. We are going to request some information from you. If you could please tell us the centre your visit, name and email address that would be great. Thank you.
Excellent a full body massage
I had Alyssa for a full body massage. It was wonderful experience which I fully enjoyed.
Highly recommend, very professional.
Fantastic welcome lady at front desk.
26 febbraio 2026
Non scritta su invito
Risposta di The Massage Company
Good Morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Alyssa and the desk team provided you with an excellent service is wonderful to hear. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Healing Hands
Immy on the front desk coupled with my excellent therapist Mayo highly recommended
16 febbraio 2026
Non scritta su invito
Risposta di The Massage Company
Hello Nigel! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Immy and Mayo provided you with an excellent service is wonderful to hear. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Camberley Massage Company
The staff at the MC in Camberley are always so welcoming & the therapists are lovely and very professional. I use Cait regularly & she always remembers the hard spots & knows areas that need more work before even I do. Overall a very relaxing and healthy experience.
21 gennaio 2026
Non scritta su invito
Risposta di The Massage Company
Good morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Cait provided you with an excellent massage is wonderful to hear. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
No more pain after years of suffering
After having a motorcycle crash and being in pain for some years and moving to Camberley, I decided to try The Massage Company, see if maybe they can do something about my pain. Here I found Grace, who is the only one that managed to get me to feel more normal again and not suffer from my back injury every day anymore. I could not recommend her enough, she has been absolutely amazing and professional every time. I became a regular instantly and I can finally redo things I enjoyed pain free because of her.
If I could give more than 5 stars for her, I would without hesitating
8 febbraio 2026
Non scritta su invito
Risposta di The Massage Company
Good morning! Thank you for your 5* Review of The Massage Company Camberley. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Grace provided you with an excellent massage is wonderful to hear and that she has been able to help you with your pain levels. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Great results from Sam A at MC
I cannot rate Sam A at the massage company highly enough! I was getting pain behind my left kneecap every time I ran and was resigned to having to pay for an MRI and to see a specialist, but Sam has sorted it out. He is a great massage therapist
24 gennaio 2026
Non scritta su invito
Risposta di The Massage Company
Good morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Sam provided you with an excellent massage is wonderful to hear and that he has been able to help your pain in your kneecap. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Had a fantastic massage with chiara got…
Had a fantastic massage with chiara got rid of all the tension and stresses
7 febbraio 2026
Non scritta su invito
Risposta di The Massage Company
Good Morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us and that you noticed a reduction in tension! Many thanks for your review, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Great customer service
Great customer service. Very detailed medical taken. Massages exceptional. Would I recommend? 100% yes.
3 febbraio 2026
Non scritta su invito
Risposta di The Massage Company
Good Morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us! Many thanks for your review, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
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