The website stated that the order will be delivered within 2-3 days especially that I paid for priority shipping. I have realised that after two days I didn’t receive tracking number. I had to explai... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Had a slight issue with an order mix-up, but Maskura's customer service team was very helpful. Even when we ran into email attachment limits, they quickly sorted things out via WhatsApp and provided a... Leggi di più
L'azienda ha risposto
Pleasant experience purchasing from these guys. Updates, via WhatsApp, at each stage of order fulfilment. And a quick response when I requested an invoice for work
L'azienda ha risposto
Ordered a birthday gift and assured delivery within 6days, it arrived almost a month later. Would not recommend this company at all, or their false advertising. I would put 0stars but i dont have that... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di attrezzature sportive
- Grossista di attrezzature sportive
- Negozio di prodotti di bellezza e per il benessere
- Negozio di articoli per sport all'aria aperta
- Negozio di articoli sportivi
- Negozio di articoli per sport invernali
Scritti dall'azienda
Maskura is a UK-based active living retailer, registered in England & Wales and operating from Covent Garden, London. We stock over 1,500 products across fitness, wellness, home, sports, and family categories, and the large majority of our 12,000+ customers tell us the products themselves are exactly as described — well made, well packaged, and good value. We know that for an online retailer, the real test of trust isn't the product photos, it's what happens when something goes wrong. Like any company shipping thousands of parcels a month, we don't get every delivery right first time, and a few of our reviews reflect that honestly. What we can promise is that when an order is delayed, arrives damaged, or doesn't match what was ordered, our UK-based support team will see it through to a resolution — refund, replacement, or redelivery — and we back every order with a 30-day, no-quibble returns policy. We're working continuously to tighten up dispatch times and speed up support response, because we'd rather earn a five-star review than just ask for one. If you've had a frustrating experience with an order, please reach out directly to customer.support@maskura.com — we read every message and want the chance to put it right. We appreciate every customer who takes the time to shop with us, and every review — good or critical — that helps us get better.
Informazioni di contatto
71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, Covent Garden, Regno Unito
- +447452771809
- customer.support@maskura.com
- maskura.co.uk
3,5
Nella media
135 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 72% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Maskura
Hello Dear,
We are happy that the items solved your problems. Thank you so much.
Regards,
Maskura Team
SCAM
This is a fake company. They take your money and then buy the item on Ebay for you. That's what they did with me. I received the Ebay email showing the item which was different. I paid 12.99 but the item they bought on Ebay cost 4.99. That's the scam. I confronted then and realised the set up is similar to a call centre
Reply to your answer:
Your reply is invalid. Your call centre was literally someone answering a mobile phone and using a fake name. You hung up on me several times because you were scared that I caught you out so I only spoke to you once for 10 seconds before you hung up on me. The item you ordered was not related to you, the item was so bad I threw it away and my refund was the least you could have done. I had to constantly email you to get you refund me..please do not lie about my experience. I will not recommend anyone shops with you. SCAM!!!!! DO NOT SHOP WITH THIS COMPANY
31 luglio 2024
Risposta di Maskura
Dear Customer,
We already explained the situation how item got stocked out and we sent you from our partner store as we didn't want to disappoint our customer.
We sent the item as well as refunded full amount. We also explained every minute detail. Sent you email notifications so that we remain clean with our intention.
In case you didn't like our service, we apologise. We are trying hard everyday to make our customers happy.
Regards,
Maskura Team
Bought for my husband
Bought for my husband, who hasn't been brave enough to use it yet!! But the service was fantastic.
17 luglio 2024
Risposta di Maskura
Hello Dear,
We are happy that you liked our service. Thank you so much
Regards,
Maskura Team
Cheap and nasty definitely not linen as…
Cheap and nasty definitely not linen as advertised wish to return
15 luglio 2024
Risposta di Maskura
Thank you so much for the appreciation.
Wonderful and Helpful Customer Service
I recently purchased a birthday gift for my nephew from Maskura however they were quick to inform me that it wouldn’t arrive on time which was about to cause a huge disappointment…the quick thinking team from Maskura came up with a wonderful and very kind interim solution where a very special letter arrived on time for the birthday building anticipation for the late arrival of the gift. It worked out perfectly and my nephew is delighted! Maskura customer service is really fast, transparent and helpful at resolving issues. 5 stars! Will definitely shop with them again!
14 luglio 2024
Non scritta su invito
Risposta di Maskura
Hello Dear,
We were really happy to support throughout. Thank you for trusting us.
Regards,
Maskura Team
Arrived within 24 hours .
Arrived within 24 hours .. Well made product and helped me too.
3 luglio 2024
Risposta di Maskura
Thank you for your support.
Maskura Team
Happy with the service and value.
3 luglio 2024
Risposta di Maskura
Hello Dear,
Thanks you for your support.
Regards,
Maskura Team
long delivery,
long delivery. when I finely managed to get through on the phone, although very polite different bracelet sent. as it was similar I decided to keep it because I couldn't be bothered to go through it all again.
12 giugno 2024
Still waiting for a refund
My experience shopping with Maksura has been very disappointing!
I was sent the completely wrong product, and not only that but it arrived damaged in a taped up box - it was clearly damaged prior to shipping as the shipping labels were stuck over the top of the poorly patched up broken box.
The product was nothing like what was shown on the website so I returned it to them and I am still waiting for a refund.
Their customer service is polite but very slow and it’s now been over a month since I placed my order and I’m still waiting for any kind of resolution.
I would certainly not recommend shopping on this site.
27 gennaio 2024
Non scritta su invito
Risposta di Maskura
Hello Dear,
Apologies for the late response here. We refunded the amount our your purchase, unfortunately due to a dispute ( we explained in mail) it was late. But thank you for your patience. We will keep trying our best to level up with service and ensure our valued customer satisfaction.
Sincerely
Maskura
I only received 1 out of 3 items I…
I only received 1 out of 3 items I ordered. There’s slow response from the “support “ email address I’ve emailed 3 times in the last week
Since writing this review I’ve had an automated response to say the missing two items will be despatched. So let’s see! The items have now been delivered a few weeks apart. But overall I’m satisfied with the products even if despatch & delivery is patchy. I’ve updated to 5 stars now
4 settembre 2023
Non scritta su invito
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