The website stated that the order will be delivered within 2-3 days especially that I paid for priority shipping. I have realised that after two days I didn’t receive tracking number. I had to explai... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
The website stated that the order will be delivered within 2-3 days especially that I paid for priority shipping. I have realised that after two days I didn’t receive tracking number. I had to explai... Leggi di più
L'azienda ha risposto
Had a slight issue with an order mix-up, but Maskura's customer service team was very helpful. Even when we ran into email attachment limits, they quickly sorted things out via WhatsApp and provided a... Leggi di più
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Pleasant experience purchasing from these guys. Updates, via WhatsApp, at each stage of order fulfilment. And a quick response when I requested an invoice for work
L'azienda ha risposto
Ordered a birthday gift and assured delivery within 6days, it arrived almost a month later. Would not recommend this company at all, or their false advertising. I would put 0stars but i dont have that... Leggi di più
L'azienda ha risposto
Maskura is a UK-based active living retailer, registered in England & Wales and operating from Covent Garden, London. We stock over 1,500 products across fitness, wellness, home, sports, and family categories, and the large majority of our 12,000+ customers tell us the products themselves are exactly as described — well made, well packaged, and good value. We know that for an online retailer, the real test of trust isn't the product photos, it's what happens when something goes wrong. Like any company shipping thousands of parcels a month, we don't get every delivery right first time, and a few of our reviews reflect that honestly. What we can promise is that when an order is delayed, arrives damaged, or doesn't match what was ordered, our UK-based support team will see it through to a resolution — refund, replacement, or redelivery — and we back every order with a 30-day, no-quibble returns policy. We're working continuously to tighten up dispatch times and speed up support response, because we'd rather earn a five-star review than just ask for one. If you've had a frustrating experience with an order, please reach out directly to customer.support@maskura.com — we read every message and want the chance to put it right. We appreciate every customer who takes the time to shop with us, and every review — good or critical — that helps us get better.
71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, Covent Garden, Regno Unito
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 72% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Kanees l gave my machine back l was not happy. Several l nead my money back

Risposta di Maskura

Risposta di Maskura
Item was too small - it was returned to their store at no cost to me and will be given a refund

Risposta di Maskura
⭐️⭐️⭐️⭐️⭐️
Excellent service and fast delivery!
I ordered a black 3D Doodle Pen as a birthday present, and the company made sure it arrived quickly in time for the special day. The communication was friendly and professional, and the product arrived in perfect condition. My child is absolutely thrilled! Highly recommend this company for their great customer care and speedy service. 🥰

Risposta di Maskura
I’ve ordered multiple items from Maskura Store, and every experience has been fantastic. The products are always exactly as described—high-quality, well-packaged, and delivered on time. Their customer service is also top-notch—quick to respond and very helpful with any questions.

Risposta di Maskura
I would give you 0 stars as I ordered over a week before I needed them and paid for the faster delivery which was actually more than the item I ordered and still didn’t arrive on time for my holiday so I’m unable to go in the pool or the sea so thanks.
Yours Disappointingly
Barry. 🙁🙁🙁
My item took 9 days to come, even though I paid extra for 2 - 3 business day delivery. But looking at the Yodel App I can see that it was Yodel who were at fault because they had the item for 7 days! The only thing I will say is Maskura don't give you tracking information or answer emails enquiring as to the whereabouts of your item, so you are left guessing.
The item, when it arrived, was pretty cheap and low quality but you get what you pay for.
Took a few weeks to arrive but the product is as described and comfortable.

Risposta di Maskura
Product delivered broken, contacted the company for a refund with no response.
Device did not working and still waiting for a return address

Risposta di Maskura
I don't usually leave a negative review, but I feel that I need to this time. I ordered a Stanley cup weeks before my daughter's 18th birthday knowing that she will very happy with this gift. Well, I have been waiting and waiting and waiting for it to be delivered, but nothing. I checked the Yodel tracking number provided, and it showed that they got my parcel. After contacting them, Yodel was adamant that they never received it from Maskura. Went back to Maskura to ask about my parcel, they said sorry and be patiant. In the meantime my daughter's birthday passed without being able to give her present. Contacted Maskura again because it came up to nearly a month since I placed my order and still waiting. Right after I complained for the third time my parcel finally arrived in very bad shape, in a box badly damaged. I will make sure to never buy from Maskura ever again, and after reading some other reviews, I noticed that this happens to a lot of people.

Risposta di Maskura
As i didn't receive the correct order and have had to send it back still waiting for the correct order i can only give it a 3
I have already given you a fairly extensive review on your first request a week ago ?
Nice simple well made product, good service, packaging, & shipping. Nothing not to like..

Risposta di Maskura
Ordered a childs wolverine suit for world book day on Monday 24th Feb advised 3-5 days for delivery still hadnt arrived over a week later so had to order the same suit from amazon for next day delivery, "suit" turned up today it is missing everything but the claws emailed requesting a refund they have advised takes 24/48 hours for a return label to be regenerated very poor would avoid ordering from this place
I was very skeptical about Maskura Store, as I had never heard of it before. I was looking for an under-desk folding treadmill but needed a minimum speed of 15 km/h. Most brands only offer treadmills with a maximum speed of 10 km/h.
Maskura Store had what I was looking for, but I wasn’t sure, so I contacted them with a few questions. Their customer service was amazing! The treadmill was delivered within two working days, and I have to say—it’s good. Of course, a standard treadmill is of higher quality, but for what I need, it’s just fine.
Great product, good value, and easy to fold and store under the sofa. I’d recommend it to anyone looking for extra training but unable to go outdoors.

Risposta di Maskura
just what I wanted had one for years not as good but bigger than I thought

Risposta di Maskura
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