The website stated that the order will be delivered within 2-3 days especially that I paid for priority shipping. I have realised that after two days I didn’t receive tracking number. I had to explai... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Had a slight issue with an order mix-up, but Maskura's customer service team was very helpful. Even when we ran into email attachment limits, they quickly sorted things out via WhatsApp and provided a... Leggi di più
L'azienda ha risposto
Pleasant experience purchasing from these guys. Updates, via WhatsApp, at each stage of order fulfilment. And a quick response when I requested an invoice for work
L'azienda ha risposto
Ordered a birthday gift and assured delivery within 6days, it arrived almost a month later. Would not recommend this company at all, or their false advertising. I would put 0stars but i dont have that... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di attrezzature sportive
- Grossista di attrezzature sportive
- Negozio di prodotti di bellezza e per il benessere
- Negozio di articoli per sport all'aria aperta
- Negozio di articoli sportivi
- Negozio di articoli per sport invernali
Scritti dall'azienda
Maskura is a UK-based active living retailer, registered in England & Wales and operating from Covent Garden, London. We stock over 1,500 products across fitness, wellness, home, sports, and family categories, and the large majority of our 12,000+ customers tell us the products themselves are exactly as described — well made, well packaged, and good value. We know that for an online retailer, the real test of trust isn't the product photos, it's what happens when something goes wrong. Like any company shipping thousands of parcels a month, we don't get every delivery right first time, and a few of our reviews reflect that honestly. What we can promise is that when an order is delayed, arrives damaged, or doesn't match what was ordered, our UK-based support team will see it through to a resolution — refund, replacement, or redelivery — and we back every order with a 30-day, no-quibble returns policy. We're working continuously to tighten up dispatch times and speed up support response, because we'd rather earn a five-star review than just ask for one. If you've had a frustrating experience with an order, please reach out directly to customer.support@maskura.com — we read every message and want the chance to put it right. We appreciate every customer who takes the time to shop with us, and every review — good or critical — that helps us get better.
Informazioni di contatto
71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, Covent Garden, Regno Unito
- +447452771809
- customer.support@maskura.com
- maskura.co.uk
3,5
Nella media
135 recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 72% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Maskura
We apologize for your experience.
If you informed us earlier, we would have helped with some alternatives. We promise to take your views into consideration and investigate the matter. Thank you very much.
My item came in a damaged box
My item came in a damaged box. It was ripped and then stuck down with sellotape. So I know it was dispatched like this and not damaged in transit. Communication was quite poor throughout transaction as well.
25 novembre 2024
Sadly the socks both split whilst…
Sadly the socks both split whilst getting them on so we’re useless
13 novembre 2024
I ordered this 3 in 1 bird feeder and…
I ordered this 3 in 1 bird feeder and received it within days, well packed and just as seller described. Very pleased with it.
5 novembre 2024
I have not received anything for the…
I have not received anything for the money I paid! Not happy!
28 ottobre 2024
Risposta di Maskura
Hello Dear,
Our customer support team will contact you soon so that this issue can be resolved. Have a nice day.
Regards,
Maskura Team
i received my order before the stated…
i received my order before the stated delivery date, they were in contact all the way through by email, and after i received my item i received a small gift from them which i thought was lovely
15 ottobre 2024
Risposta di Maskura
Thank you for trusting us.
Ordered a costume on the 20th of…
Ordered a costume on the 20th of October and paid for 2 day delivery. It’s now the 29th of October still hasn’t arrived. So my little boy had no costume for his Halloween party.
22 ottobre 2024
Excellent Service
Great communication and support with the products I purchased. When a part was missing in the package they very quickly came up with a resolution. The equipment (bike trainer and weights) were of good quality. Very happy.
10 ottobre 2024
Risposta di Maskura
Thank you so much. We will work harder to ensure customer satisfaction.
Not worth the cost
After a delay with the delivery this product arrived and is just a cheap quality product not what I was expecting as it certainly wasn’t the quality advertised. Very much overpriced and disappointed with this company and will not be using them again.
10 ottobre 2024
Risposta di Maskura
Hello Dear,
Thank you for pointing this out, we will work on it so that we can successfully make our customers happy.
Regards
Maskura Team
Cannot be faulted
Very customer friendly service.
Purchased an indoor bike trainer online, this was followed up with good communications from order confirmation through to delivery .
On receiving the item , quickly realised it was far better than expected which made the price feel even more of a bargain.
Even received a free Halloween novelty gift days later.
Cannot be faulted.
9 ottobre 2024
Risposta di Maskura
Thank you fro trusting us.
Risposta di Maskura
Hello Dear,
We delivered the parcel the very next day on 3rd October. Our delivery status says it has been delivered and signed and received by Slav. It was handed over to the receptionist. Can you please recheck with reception again.
Please allow me some time, we will contact the courier and let you know the update via mail.
We again apologise for the inconvenience.
Regards,
Maskura Team.
Risposta di Maskura
Thanks a lot for trusting us.
Lost my parcel and I still haven’t…
Lost my parcel and I still haven’t received a refund
13 settembre 2024
Risposta di Maskura
Hi Robb,
Can you please once again check your letterbox or with neighbour if they received it on behalf of you? As the tracking update is showing parcel delivered.
Please don't worry, refund will be issued if you didn't receive your product.
Thank you
Fleece lined leggings are not fleece lined
Bought fleece lined leggings but one pair isn't fleece lined. Contacted customer service, they said they will get back to me the following day but no one ever did.
27 agosto 2024
Risposta di Maskura
Hello Dear,
So sorry, that the problem has not been addressed properly. We will immediately create a return shipping label and email you. If possible we will replace the item as you want.
Appreciate your patience.
Regards,
Maskura Team
Received the defected product
Received the defected product, box was almost pressed, the product damaged, customer service responded very late, still waiting for the return solution! The product seemed to be damaged and returned by another customer! Stay away from the website!
3 settembre 2024
Risposta di Maskura
Dear Dan,
We try our best to be prompt with response. Apologies that, you din't get replies in time. Hope the problem is solved in the meantime.
Thank you.
Regards,
Maskura team
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