Markerstudygroup Recensioni 

I would give them 0 stars, spent a total of over 5 hours on hold, third party damaged my classic car, gefforys agreed it was just a replacement wing, within 24 hours the underwriters, markerstudy had informed me the car was a write off, and they were arranging co parts to collect it (salvage company) they also informed me that the third party were not admitting liability, I contacted the third parties insurance they admitted full liability and my car was repaired to the correct standard, 2 months after the incident markerstudy requested photos of the damage! Markerstudy (west bay) are behind many well known insurance companies DO NOT USE Them, check out the markerstudy Facebook page!

Very poor service. I've now been on hold for over an hour. I will NEVER insure with them again - Avoid at all costs. They maybe cheaper - but this is why.

If I could give zero starts I would.
Accident on Friday, car collected and then I've heard nothing. Can't get through to anyone. When I called another number and was asked for my claim number, I said I didn't have one as no one had been on contact, she transferred me so I could sit holding for the 'correct dept' and in the meantime I receive a text message to say my car maybe a total loss. Shocking

This company contacted myself via letter 24-05-22, regarding a motorcycle accident 28-04-22. They suggeted that I call them regarding making a claim. I have tried to contact this company by 'phone today. I spent nearly an hour on hold not getting through to an agent to discuss this issue. I have tried phone numbers 0333-043-6529; 0344-873-8183/4; and finally 0124- 622-3004. No answer from any of the above.
Does this company actually exist? Does anyone actually work for this company, or if it does exist, is this on paper only?
MarkerStudy Insurance Services Ltd should be avoided and should be investigated by appropriate authorities.
I will now look for another Insurance Company and take it from there.

Markerstudy do not answer the phone for existing claims.
They will answer new claims (notification team) and those people can transfer you - that might be faster.
There is also a priority number. 01246223004 but this priority number does not answer either. It is one month since I had a van ram into the back of me. Markerstudy have still not told me how much I will receive for my car that was written off.

Impossible to get hold of to discuss a claim. Hours on hold. Their recommended repairers are more than twice the price of my main dealer. Useless.

Oh, and Simon (see below) - there is no message from Trust Pilot and no way I can get you my ref number or reply to your comment. You must know this, right?

I do not think anyone works here?! Why is nothing being done about this company - I agree with all 1 star reviews so far....I am a Special Needs Teacher and cannot be on hold everyday for up to an hour before I lose the will! I am due to swap my Lease vehicle but can't until it is repaired or I will be paying out a lot of money when the accident was not my fault and I have comprehensive insurance anyway.
Ombudsmen here I come! Ironically when I tried to make a complaint the link on their website did not work! It is probably unindated

Don’t even deserve one star! Not heard anything from them in a month since I made the claim! Be prepared for hours in hold! I have multiple dates and times to prove this! Avoid like the plague

Totally inept outfit. If you are unlucky enough to have to make a claim, be prepared for marathon "on hold" sessions. In my recent claim I have been "in a queue" on at least 4 occasions, with a total "on hold" time of nine hours over those 4 calls. Along with them forgetting to send you links for their "secure questionnaire" and misplacing my documents in their mail room, the experience has been a nightmare.

The Gent who called from Customer services was a big help and to be fair I hadn't accounted for staff been away. Nice and understanding anyway. Many thanks.

Six months to get a repair to my van and no curtesy car either the worst company ever run by incompetent people spent hours on the telephone trying to get through avoid at all costs

DREADFUL!!!!!
DREADFUL!!!!
DREADFUL!!!! Company. Wife near to suicide in having no communication with them whatsoever despite hours and hours sitting on the phone in supposed queue listening to horrible music.
AVOID THIS COMPANY AT ALL COSTS!!!! and CHANGE YOUR INSURANCE POLICY TO EXCLUDE THEM!!!!!

Absolutely shocking experience with this awful company. Eventually had to cancel policy to get car back after months , and go with someone else. Avoid avoid avoid,. You have been warned. Dreadful customer service. On hold for hours and hours, shouted at to the point I was too scared to talk to them any more. LV much nicer.

What kind of directors can run a company this badly. Takes hours to get through after very poor communication on my claim, having to call to discuss and they're charging me up to 55p per minute for the privilege!

On more than one occasion I have been on hold for over an hour, costing me nearly £60 each time and still not being able to get through! Hire some more people to answer the phone! If my broker suggests you as an insurance company in the future I will flat out refuse and will suggest that they remove you as a partner.

The fact that there are hardly any responses to the poor reviews shows they know how bad they are and are burying their head in the sand about it.