Ordered and paid extra for express delivery, stated as 1-2 business days. Tens of unanswered phone calls and an ignored email to chase - 12 days later I still have not received my order.
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Scopri cosa dicono le persone
called multiple times and no one ever picks up the phone, emailed multiple times and tried sending from different email addresses to see if i get a response and nothing. i want to purchase items bu... Leggi di più
L'azienda ha risposto
Originally my aluminium nosing arrived with damage, which I now realise was made during transit having looked at the packaging. Mafson after a little delay did act on my complaint and immediately rese... Leggi di più
First time came across this merchant as they carry a product that I was looking for. Called them to confirm the specification, line was engaged yet they called back 2 minutes later! Clarified the deta... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Mafson Limited offers an extensive range of Stair Nosing, Door Thresholds, Anti-Slip Paints, Anti-Slip Commercial & Domestic Mats.
Informazioni di contatto
70 Sandringham Road Doncaster, DN2 5HZ, Doncaster, Regno Unito
- 01143609100
- sales@mafson.co.uk
- mafson.co.uk
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Brilliant service from start to finish
Brilliant service from start to finish, and to top that the product gets 10

Risposta di Mafson Limited
Cannot contact & no reply to emails
Telephone number for the company doesn't work and cannot contact them as had no corrospondence to an order I have placed - email 4 different addresses but nothing

Risposta di Mafson Limited
Very easy and good quality
Terrible customer service.…
I ordered some beading from this supplier when i recieved the item it was incorrect so I called them to explain this and they said they were happy for me to return it.
That's where the customer service stopped .
I Returned it Tracked and insured so it got back safely at a cost of £11
On top of the £51 i had already spent 3 days after they received it back still no refund.
So I emailed them and I was told it would be 2 to 4 days for the refund to get back to me.
A week passed no refund so after another 5 or 6 emails that were ignored I then get a reply we are Refunding £31 and it's going to take another 2 to 4 days
I'm out of pocket £62 and they are Refunding me £31.
I tried speaking to a man on the phone who was aggressive and shouts a lot
And he wants to keep telling me that he has been in buisness for 11 years and he is correct
After a lot of shouting he says I'm happy to Refund all the money and the postage for my Return which I have Recorded and I told him I was recording at the start of the phone call so he was aware
Still no Full Refund or any Refund I will now be opening a Charge back against the company to get my money back .
What a shame That this is Customer service nowadays
Good Customer Care
First time came across this merchant as they carry a product that I was looking for. Called them to confirm the specification, line was engaged yet they called back 2 minutes later! Clarified the details then placed an order. Kept updated on delivery all the way and product delivered as scheduled and as expected.

Risposta di Mafson Limited
The product looks great ,oak effect is…
The product looks great ,oak effect is nice on the trim and easy to cut and put on to bathroom cabinet.
Only problem it was delivered to wrong house and I had to go hunting for it .
sent the wrong item / poor return service
sent the wrong item, slow to respond to complaint, i had to pay return item even though your mistake
Worktop seal located and supplied
I found the right item easily and order process was straightforward. Delivery was in goodvtimevwithcwarning of day of delivery. Item yet to be installed but is correct.
Top class service
Easy to order and the product arrived within a few days, excellent quality.
Does what it says
We bought the stick on ramped trim in Champagne. Nice neutral colour and easy to fit. Looks good
Lovely mat but not very thick.
Good quality product very fast delivery…
Good quality product very fast delivery pleasure doing business
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