Ordered and paid extra for express delivery, stated as 1-2 business days. Tens of unanswered phone calls and an ignored email to chase - 12 days later I still have not received my order.
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Scopri cosa dicono le persone
called multiple times and no one ever picks up the phone, emailed multiple times and tried sending from different email addresses to see if i get a response and nothing. i want to purchase items bu... Leggi di più
L'azienda ha risposto
Originally my aluminium nosing arrived with damage, which I now realise was made during transit having looked at the packaging. Mafson after a little delay did act on my complaint and immediately rese... Leggi di più
First time came across this merchant as they carry a product that I was looking for. Called them to confirm the specification, line was engaged yet they called back 2 minutes later! Clarified the deta... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Mafson Limited offers an extensive range of Stair Nosing, Door Thresholds, Anti-Slip Paints, Anti-Slip Commercial & Domestic Mats.
Informazioni di contatto
70 Sandringham Road Doncaster, DN2 5HZ, Doncaster, Regno Unito
- 01143609100
- sales@mafson.co.uk
- mafson.co.uk
2,2
Scarso
218 recensioni
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Zero customer service. Delivery 10 days late and counting...
Ordered and paid extra for express delivery, stated as 1-2 business days.
Tens of unanswered phone calls and an ignored email to chase - 12 days later I still have not received my order.
8 luglio 2026
Non scritta su invito
The item looked better in the photos…
The item looked better in the photos then it did in person ,The build quality didn't justify the price .
16 luglio 2026
Non scritta su invito
I was disappointed with the finish and…
I was disappointed with the finish and overall build quality . it didn't performs as well as i had .
12 luglio 2026
Non scritta su invito
Risposta di Mafson Limited
I think you Boss (KM) has stopped your payment for the 5 star you have given before editing it to 1 star fake review. That's why you changed it to 1 star :). Please share the order information so we can see what you ordered and you got.
Thanks
Good customer service
This is my second purchase from the didn't
Unfortunately it didn't fit on my stairs properly so i had to return. Customer service been very responsive and helpful and refunded the money back
24 giugno 2026
Non scritta su invito
Risposta di Mafson Limited
Thank you so much for your 5-star review! We’re delighted to hear you had a great experience with us. Your support means a lot, and we truly appreciate you taking the time to share your feedback. We look forward to serving you again soon!
No response - no answer to phone calls
called multiple times and no one ever picks up the phone, emailed multiple times and tried sending from different email addresses to see if i get a response and nothing. i want to purchase items but have no faith in the customer service.
if you don't respond to your customers or even answer the phone, why would you have an online shop????
Update: I cannot get through to someone to speak about a product, no response to calls or email, i am not going to make a purchase unless I get a response, this is why i dont have order number. Its not difficult to understand.
23 giugno 2026
Non scritta su invito
Risposta di Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Not filled with confidence looking at…
Not filled with confidence looking at these reviews.
Placed my order, no email confirmation, no idea of delivery. No answer to live chat, no answer to phone call.
Looks very AI to me. Same response to bad reviews.
Happy to provide prof of purchase and order reference
P.s. response to response.
I’ve received goods, it was late.
Feedback to company - confirmation email of order would be useful. I haven’t opened package yet but an email of invoice would be great too. Hopefully there’s one in the package to provide to HMRC for my business.
Take or leave my feedback. I personally wouldn’t use you again for the lack of communication and ability to get in touch with someone to inquire about things such as documents, order conformations and delivery
28 maggio 2026
Non scritta su invito
Risposta di Mafson Limited
Please request your bank to chargeback if there is no refund :). But you didn#t do that because you never placed any order. We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Wrong item twice in a row
Wrong item twice in a row . Refund still pending .Furious .
11 maggio 2026
Non scritta su invito
Risposta di Mafson Limited
Please request your bank to chargeback if there is no refund :). But you didn#t do that because you never placed any order. We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Absolute joke of a company
Absolute joke of a company . Wrong item ,no refund no response .
11 maggio 2026
Non scritta su invito
Risposta di Mafson Limited
Please request your bank to chargeback if there is no refund :). But you didn#t do that because you never placed any order. We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Waited a month and received the wrong…
Waited a month and received the wrong item . unbelievable.
11 maggio 2026
Non scritta su invito
Risposta di Mafson Limited
You have the option to chargeback your payment you have made while purchasing. But you didn#t do that because you never placed any order. We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Late delivery
Late delivery , Wrong product . ignored emails , Disgraceful .
11 maggio 2026
Non scritta su invito
Risposta di Mafson Limited
You have the option to chargeback your payment you have made while purchasing. But you didn#t do that because you never placed any order. We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Absolutely dreadful wrong item no…
Absolutely dreadful wrong item no refund zero response . Avoid
11 maggio 2026
Non scritta su invito
Risposta di Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Make sure you order the right items
Make sure you order the right items. I am struggling to get a response from them regarding a refund. They don’t answer the emails and the phone calls.
27 aprile 2026
Item took three weeks to arrive with no…
Item took three weeks to arrive with no updates at all . Product was okay but the whole experience left me frustrated .
12 aprile 2026
Non scritta su invito
Risposta di Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Great experience,fast delivery have…
Great experience,fast delivery have used a few times now all good. would recommend.
20 marzo 2026
Risposta di Mafson Limited
Thank you so much for your 5-star review! We’re delighted to hear you had a great experience with us. Your support means a lot, and we truly appreciate you taking the time to share your feedback.
The item feels poorly reinforced and…
The item feels poorly reinforced and not made for real use.
12 febbraio 2026
Non scritta su invito
Risposta di Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Overall build standard is disappointing…
Overall build standard is disappointing and below expectations.
18 febbraio 2026
Non scritta su invito
Risposta di Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Doesn't feel reliable or fit for…
Doesn't feel reliable or fit for purpose. Not worth it.
4 febbraio 2026
Non scritta su invito
Risposta di Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Disappointed with the craftsmanship
Disappointed with the craftsmanship. Below standard.
9 febbraio 2026
Non scritta su invito
Risposta di Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience and is a fake review
Risposta di Mafson Limited
Thank you for the wonderful 5-star review! We’re so pleased to know you’re happy with your experience. It was a pleasure serving you, and we really appreciate your kind support.
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