Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appre... Leggi di più
L'azienda ha risposto
Was charged a higher rate for my vehicle; appealed but was dealt with 'directly'. Communication and posting of prices is not clear, especially depending on number of junctions driven. Currently not gi... Leggi di più
L'azienda ha risposto
We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Informazioni di contatto
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Regno Unito
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,5
Nella media
706 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I shouldn't of been overcharged in the…
I shouldn't of been overcharged in the first place and it did take a few days but I did get my refund with little hassle so no harm done.
7 luglio 2026
Risposta di M6toll
Hi Callum and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
From start to finish without a hitch……
From start to finish without a hitch… the application was a doddle to complete. I spoke to customer service to ask advice as I wasn’t sure I’d completed everything properly, however the operator I spoke with was outstanding! A credit to the team, she informed me that everything was completed fine.
13 luglio 2026
Risposta di M6toll
Hi Ian, Than you for your review, and I am pleased you found the process of application easy to complete. I will pass your kind words on regarding the service you received from the team. Please do not hesitate to contact us agin should you need anything further Kay@M6toll
Risposta di M6toll
Hi Tania, thank you for your review and your positive comments regarding our service.
Please do not hesitate to reach out to the team, should reuire anything further. Kay@M6toll
Accidentally took the wrong road and…
Accidentally took the wrong road and ended up on the toll road, and was charged for the privlage will definitely be avoiding next time im near the area
13 luglio 2026
Risposta di M6toll
Hi We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Lite account not worth it
I take the M6 toll occasionally. Saw an advert for 'Breeze' at the Norton Canes service station, with associated discounts, so sounded good.
The Breeze account works best if you top up in advance, which doesn't make sense for my infrequent travel. The Lite account - paying on demand - seemed more appropriate, but still it wasn't super clear. Turns out that the Lite account doesn't actually give a discount, and even the Breeze discount doesn't work out anywhere near advertised, more like 15%.
After registering, there's no indication of when you can actually travel through the Toll. I did receive an email saying you need to wait an hour - but this arrived more than an hour later. So having registered, I had to nervously proceed through the toll not knowing if I should pay manually, would be charged to my account, or whether I'd get fined.
If you approach the barrier behind someone else, the barrier doesn't so much open for you, but rather remains green. So that wasn't clear either. I think everything has worked out OK but it wasn't worth it.
In short, benefits of Lite:
Don't need to get card out, maybe save 5 seconds.
Downsides of Lite:
Not knowing if you've paid, worry about fines, probably some data privacy concerns, payment card will undoubtedly expire at some point and cause more confusion.
On the way home I just avoided the toll altogether and went via Derby.
13 luglio 2026
Risposta di M6toll
Hi Sam and thank you for your comprehensive review. We're sorry for your recent experience with lite. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Overcharged for car and admitted they…
Overcharged for car and admitted they did now waiting for refund!!
How many people don’t check?!?
13 luglio 2026
Risposta di M6toll
Hi Scott, and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
Quick response from customer service…
Quick response from customer service via email to sort out an over payment issue.
13 luglio 2026
Risposta di M6toll
Hi Gavin, thanks for your review and your positive comments regarding the dealing of your payment issue. Please do not hesitate to reach out to the team shoud you need anything further
Szeretnék egy számlát kapni
Szeretnék egy számlát kapni, ahol nem csillagok szerepelnek számok helyett a rendszámban!
Így nem lehet elszámolni költségként!
Ez túl nagy kérés egy angol kormányhivatalnak?
13 luglio 2026
Risposta di M6toll
Hello, and thank you for your review. Receipts that are sent to cutomers from the team have asterisks to replace the vehicle for privacy, in case a receipt is sent to an incorrect receipient. A customer can download a receipt from our website www.m6toll.co.uk/receipt and this will show the vehicle registration in full. Please do feel free to reach out to the team should you require anything else Kay@M6toll
I cant fault the staff at my toll…
I cant fault the staff at my toll always kind and considerate
13 luglio 2026
Risposta di M6toll
Hi Maureen, thanks for your review and your kind words regarding the M6toll team. I will ensure this feedback is passed on. Please do hesitate to reach out should you require any further assistance Kay @M6toll
Risposta di M6toll
Hi Paul, thanks for your review and your positive comments regarding your query. Please do not hesitate to reach out to the team should you need anything further Kay@M6toll
Breeze worked really well on first use
Breeze worked really well on first use. Much easier than tapping.
13 luglio 2026
Risposta di M6toll
Hi Alun, thanks for your review and your positive comments regarding our Breeze account. Please feel free to reach out should you need anything further from the team Kay@M6toll
Exorbitant
I have made a northbound and southbound journey on the M6 toll in a jaecoo j7 and have been charged a total of £24. I think that this is over priced for a 54 mile round trip. I for one will never use the M6 Toll ver again.
The customer services rep gloatingly told me that 45-50 thousand used the Toll daily when I said I won't be using it again. even if you use and average of £12 per crossing they are making half a million a day and 197,000,000 per year out of the British public. Shameful..
12 luglio 2026
Non scritta su invito
Risposta di M6toll
Hi Tony. We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Excellent customer service when I could…
Excellent customer service when I could not locate my receipts
13 luglio 2026
Risposta di M6toll
Hi Gavin, thanks for your kind review and your comments regarding our service. Please do not hesitate to reach out to us, should you require anything else. Kay@M6toll
Thanks for the help
Thank you Ruth for taking the time to talk us through every step of the way as we have difficulty with technology but you never gave up on us.
13 luglio 2026
Non scritta su invito
Risposta di M6toll
Hello, thanks for your review and your kind words regarding the service you received from Ruth. I will ensure this feedback is passed on to her. Please do not hesitate to reach out, should you require anything else.
The function to download receipts never…
The function to download receipts never works. For reference I use an iPhone. Every time, I have to contact your customer service team to get a copy of my receipts. Thankfully I don’t use the toll read very often. If I did then I think it would drive me crazy.
3 luglio 2026
Risposta di M6toll
Hi and thank you for your review. I am sorry you have experienced issues when trying to obtain a receipt. We have recently introduced our lite account, which once set up will automatically email a receipt to you after each journey. Please visit https://www.m6toll.co.uk/lite/ for more information. Please do hesitate to contact us if you require anything further. Kay@M6toll
Trisha was very friendly and helpful.
10 luglio 2026
Risposta di M6toll
Hi Richard, thanks for your review and your kind words regarding the service you received from Tricia. I will ensure that the feedback is passed on to her. Please feel free to reach out to us should you require anything further. Kay@M6toll
Absolute Rip Off
I was charged £20:20 for. Vehicle which is registered as car and is <5m long and is a 7 seat people carrier.
10 luglio 2026
Risposta di M6toll
Hi David and thank you for your comments regarding your vehicle classification. We really appreciate your feedback. Our classification system is different to the one that the DVLA use and your vehicle is a class 4 due to it's height. I have noted your comments regarding this.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Clearly didn’t read my request properly…
Clearly didn’t read my request properly and sent and pre defined response.
..Then replied to this review doubling down stating that the request had been responded to correctly.
Which suggests that for the 2nd time they do not actually read a polite and accurate request. The reply to my review unfortunately on serves to confirm my belief that the customer service lacks experience/training or provide basic AI responses ?
M6TOLL try harder!
10 luglio 2026
Risposta di M6toll
Hi Sam, thanks for your review and your comments regarding your enquiry . I have reviewed all of the correspondance between the team and yourself and can see that your enquiry was dealt with correctly. If you need anything else reagrding this or would like to discuss further please do not hesitate to get in contact with us. Kay@M6toll
Risposta di M6toll
Hi Phil, thanks for your review and your positive comments about the service you received. Please do not hesitate to reach out again should you require anything further. Kay@M6toll
Life should always be this easy
3 luglio 2026
Risposta di M6toll
Hi Timothy. We are delighted that the M6toll makes your life much easier. We really appreciate the feedback and you travelling on the M6toll. Please do reach out to the team if you would like us to help with anything else. Thanks, Kay@M6toll
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.