eBay.co.uk Recensioni 

Horrible company. Sides with shady sellers. Avoid!

I have been a customer since 18 years. Ebay used to be good and great to grab a bargain or put something up for sale. The past years it has only gone downwards. First of all - its overfloated by chinese low-quality crap items, even when you select your region you still get items that are sent from China and ebay does not check it. Even items that were labelled "UK STOCK" got cancelled for not being in stock and coming from china. The only time I dare to order from ebay is if I really have to, and then only with Paypal Payment, as in 70% of the cases I have to open a dispute on paypal to claim my money back for some reason. I have become so suspicious over the time, but there are just so much scammers out there, you hardly cannot avoid them. Today I bought an item and paid via paypal. A little later a message from ebay - my order has been cancelled due to suspicious buyer activity. Thats it. No information in how to get your money back. Ebay lets you just stand in the rain. The website itself is outdated anyways, nothing is easy to find, nothing is intuitive, you spend hours in clicking and reading through help articles to finally get somewhere you need, only to find out that your best chance is to claim your money back via paypal. My partner sold a couple of items recently and all his money is on hold for 3 MONTHS .. because his account is old ?! The only way to get it out sooner is if a buyer leaves positive feedback. So many people don`t leave feedback or mark the article as received, you have to pay in advance for sometimes high postage costs and ebay just holds your money?! On top - the prices for listings are a joke. Our inventory all of a sudden was overfloated with double listings, that have autorenewed (and auto-paid) automatically. The only way to stop the autorenewal is - a premium paid for sell agent.
It is a shame, but I know why I used ebay less and less... it is just not worth it..

This site which I have been a member for almost 20 years have adopted a method making it harder to sign into ones account and spend money? They are now using an antiquated Captcha to verify yourself making it a total chore to sign in. FOR heavens sake! don't the users of this internet have to jump through numerous hurdles just to surf the web. Accept cookies, turn off ad blocker, allow notifications the list is endless. You do not own the web so why enforce your pathetic rules. Without the general public you have nought so start making it easier for us to use. Please don't hide behind legislation because you take no notice when it comes to paying your taxes.

Reading other reviews, what stands out is inconsistency to buyers and sellers. A seller offered free delivery on a wheel bearing to my postcode then asked for an extra £10 which I refused leading to them cancelling. I left Neg’ feedback which was true, factual and in no way offensive. It was removed by ebay who told me that they had given a strike against the seller and would keep my feedback on file but they would not allow me to have it re-instated and I cannot appeal. Makes no sense. The Postage section of a listing is pointless and meaningless it appears. I’ve started to use ebay as a Directory to locate an item then purchase direct from a sellers website when possible. I therefore know the cost in total. Ebay is a failing project incapable of dealing with scammers and overseas businesses pretending to be UK sellers.

Did you know that ebay allows sellers to remove 5 negative feedback a year……My comment above is slightly wrong in that ebay did not remove the feedback, the seller did.

Where is the zero star button. What a useless bunch of eedjuts these people are.

new payment system is useless. website is like something from the 70's. My balance has disappeared from my paypal AND ebay account. Spent the last hour trying to find the correct information but NOWHERE TO BE FOUND. Jamie Iannone shame on you. A fool leading fools.

Been with ebay for over 13 years and well over a thousand transactions, I used to love it but have just closed my ebay account and paypal account as sick of the scammers, con-men, hostile liars and crooks. The customer service could not care less about all the violations and are worse than useless, ebay simply is not safe and no longer worth the stress

Having to give 1 star as that is the minimum else I would give Ebay Zero stars.
Only provides protection for buyers.
I sold an item on ebay and buyer wrote to say she had broken it and wanted a refund. I refused the refund and then when I spoke to ebay they said give the buyer a refund. Why should i be out of pocket on the matter? the buyer has by her own admission said that she broke it whilst she was using the item and demanded a refund. Despite whatever evidence you provide to them, the organisation is only set up to protect the buyer, even if they are fraudulent, and admit they have damaged the item. Ebay does not provide any seller protection. I now have a damaged unsellable item and am out of pocket as i had to pay for the return postage too. Minewhile this buyer continues without punishment to rip off other sellers. Time to give up on Ebay and use other online platforms that provide equal rights to sellers too.

Filtered for 'UK' sellers only and ordered. Seller cancelled order due to postage costs to NI, they were actually located in Hong Kong. Tried again with a different seller, guess what same thing, in damn Hong Kong. DO NOT TAKE FOR GRANTED ITEM LOCATION IN UK EVEN IF IT STATES THIS ON ITEM LISTING, this is scourge throughout the site which eBay obviously aren't regulating and make it very difficult make a complaint within the spectrum of site. I'm done with eBay.

Used ebay shipping powered by Packlink. Sent an item that was lost by the courier (Hermes). Item was fully insured. Packlink (ebay shipping) informed me I was due compensation for the lost item. No compensation received. ebay shipping is a to be avoided at all costs.

Ebay have turned into a joke, trying to get a simple refund for items and refund for return postage costs, the trained chimps make it near impossible to get any sort of a refund, the customer advisors from Delhi are so stupid and slow, copy and paste apologies, struggle to have basic English skills, treat customers like absolute clowns, l have had enough and closed my account down

The platform works ok mostly, but I have found the customer service very disappointing.

I have had a bad experience with a seller, who have false contact details registered with eBay. Surely this is a red line?

Customer services failed to grasp, let alone acknowledge or solve the problem for me. It seems there isn't really much of a complaints procedure to explain my dissatisfaction. I can't even find an email address to make contact with the complaints department!

There are no seller protection rights, i sold a perfectly working gpu card, buyer after 14 days requested return as Doesn't work or is defective, buyer may have damaged it when installing it and may not have the correct computer components to run it, still waiting for return, i now have a broken gpu card and lost £900.00 will never us ebay again but who f__ki__ cares any way there help for sellers sends you around and around in circles.......

Ebay uk are the worst company i have ever dealt with they take your listing down because there approved sellers worry about there sales being affected then you call them what a waste of time like a prerecorded message from script reading hollywood actors maning the phones
Now they want to take 13% of your money before you get paid out for 2 days what a joke of a company

With online shopping growing and the market expanding I find ebay UK are falling behind. I have been a member for 20+ years and run a successful business on there for 15+ I was proud of my 100% rate and fought hard to maintain it. Today just buying everyday items like a dressing gown, a lightbulb or electrical item you find sellers with 50+ negative rates in the last month. Its seemingly almost impossible to find a good one! There is also an epidemic of price hiking something I buy regularly that retails around £15 some sellers are charging 4 times that for one unit. In my humble opinion ebay UK needs a good clean up and I say that with vast experience.

Sold item in good working condition. Buyer forced, broke and damaged it and they get a refund i am am left with the cost of two sets of postage, a broken item and eBay have done nothing. A total disgrace, a highly unprofessional company worth avoiding. I will be using Facebook marketplace from now on after giving eBay thousands in fees over the years.

As a seller you are unprotected from fraudulent sellers and even charged extra for inconvenience

I used to love eBay but no more! It’s not to be trusted like it used to be! It used to be you could go by a sellers/buyers feedback but that doesn’t happen any more! I’m not a one for leaving neg feedback tbh but twice lately two sellers have been totally out of order! I tried so hard to work it out with them in messaging but they were totally nasty and even lied! I tried to get eBay involved but that didn’t work either!So in the end I felt I had no choice as it didn’t want these sellers hoodwinking other buyers as they’d done to me! So I left the feedback they deserved so imagine my surprise when my feedback was removed on both occasions!One of the sellers yesterday had 18 (yes eighteen) neg feedback today he has 8 neg feedback but still 100% positive feedback so how can this be? eBay were no help when I questioned them about it but beware as you can no longer go by their feedback! eBay should sort it out as I know people who have left eBay cos of this! It’s not right eBay I always believed eBay was built on trust but no more!how can we trust you or the sellers/ buyers?🤬

It is incredible that when buying something on Ebay, you have no rights when it comes to a problem. In my case, I ordered some bedding from a producer selling direct, on the Ebay platform. However, they did not arrive, even though the tracking number showed they had been delivered, which they had not. After contacting the sender and stating the situation, they refused to help, and then refused to even answer my messages. Ebay were asked for help, and they insisted that a written letter, on headed paper was required, confirming that the package had not been delivered to me. After exhaustive investigation on my part, via my postman, eventually I was able to approach the sorting office. They confirmed, in writing, on Royal Mail headed paper, that in fact the parcel had been delivered to the wrong address, and backed this up with all their paperwork relating to the tracking, from posting to delivery, showed where and when it was delivered, along with a photograph of the address label showing it had been redirected, by them, to an address which was not mine However, when presented to Ebay, as my proof of non delivery they refused it, stating it was insufficient proof that I had not received the delivery. Ebay advertise on their site that they offer guarantee of refund if goods ordered are not as described, or not received. This is obviously a false claim, as I not only have provided all the proof possible, the refusal of a refund shows that they have no intention of fulfilling their `promise’. Ebay are unscrupulous, and are only interested in money making. In my case I have been a regular buyer on this platform for about 20 years, and this is the only time that their help has been requested, but loyalty and past custom obviously means nothing to them. What a ruthless company they are, unbelievable.

Purchased an item which was unsafe and returned to seller as he provided a prepaid lable when I threated to go to Trading Standards. The parcel was recieved by the seller by the tracking info. He just kept stalling so intiated ebay returns and they said it would looked on and they would step in on May 5th if I had not heard. I sent them all the info. Seller obvioulsy played for time and on April 7th ebay just sent me a email saying return was closed as seller hadnt accpted the return when I have evidence he di and he took my money and got his item back. No way of contacting ebay via phone and there once they have decided that is the Law! What a bunch of thieves and in collusion with other crooks. Happy to take your money but when the **** hits the fan they renege and say not us guv!

I ordered my item on the 27th.03 and estimated delivery date by the 12th.04 =16days bloody long when I live only 70 miles away from Basildon/London more like it coming from China again. Tracking given by seller just another mess only started to work once the item arrived in the UK. Contacting the seller is definitely via China so is the seller registered on eBay and breaking the rules after reporting the seller to eBay nothing was done about it, the norm.
My item arrived after five days by Yodel but the currier told me at my door we got your parcel but we do not have it? What that means is nothing left of the parcel and items gone missing and it been signed of as refused and it shows on the tracking via Bay.
I went on my eBay account to escalate as not received but in my case it does not let you until 13th.04 so got in touch with eBay and explained the situation but all I got was how to escalate it further but they did not understand on purpose the part I need to wait until the 13th.04 and they just ignored it completely. I have to wait until the 13th.04. and they will give me another five + days before it can be escalated what makes no sense what so ever when the got the proof in the tracking what eBay uses for payments. Just another of eBay's games.