Very poor experience. Luxury expensive items very poorly packed and subsequently damaged on arrival. No telephone number to contact customer services. You have to contact via email and receive AI auto... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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No issues with ordering from this company. Items are legit and were delivered with 3-5 working days by royal mail - I didn't pay for fast delivery. Felt the need to write a review as the others are no... Leggi di più
L'azienda ha risposto
This company which is family run, not only sells all your top hair products at really great prices (and often offer an additional discount) but also give great customer service. You can tell they valu... Leggi di più
Amazing customer service! You can tell they’re a lovely family run company who really cares about their customers. I ordered a set of Davines products and unfortunately one had arrived damaged. Sa... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Welcome to LuxuriousLook.co.uk the online experts in everything haircare. Founded in 2013, we strive to provide you with a unique selection of handpicked brands so you can 'Be Your Best You'. By stocking a more refined set of brands than our competitors we ensure we have products that are well respected and proven, whilst still maintaining a full range to suit whatever your haircare need. Luxurious Look is a family run business and we are totally focused on providing outstanding customer service, we are also very open to feedback so if you see ways you think we can improve, how we could do things differently or any brands you'd like us to stock then please drop us a line.
Informazioni di contatto
Regno Unito
- info@luxuriouslook.co.uk
- luxuriouslook.co.uk
3,7
Nella media
884 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
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AMAZING customer service
I think this company could be very close to the best customer service I’ve had from an online retailer. I had an issue with a product - which was completely no fault of the retailer - (products irritated my scalp) I had responses via email and they were so helpful, even offering an alternative product to try and calm my irritated scalp. I would say every customer/order is appreciated as opposed to huge well known companies. Luxuriouslook.co.uk certainly aim to please
23 giugno 2022
Non scritta su invito
Risposta di Luxurious Look
Thanks Sophie, that really is the best review to read :-). We try so hard to be a cut above the rest! See you again soon.
Risposta di Luxurious Look
Thanks Fran, appreciate your support.
Happy with my purchase as always but…
Happy with my purchase as always but disappointed with the packaging. It was not as good as previous packaging
3 giugno 2022
Risposta di Luxurious Look
Thanks Pamzel, appreciate the feedback. We are always working to improve our packaging, on this occasion our usual supply was out of stock but we will continue to improve. Thanks again.
Risposta di Luxurious Look
Thanks Margaret, that's good to hear.
Great service and great product
Great service and great product. Good price and prompt delivery. Very happy and will use this site again .
1 giugno 2022
Risposta di Luxurious Look
Thanks Diana, it's great to have you as a customer :-)
Amazing customer service!
Amazing customer service! You can tell they’re a lovely family run company who really cares about their customers.
I ordered a set of Davines products and unfortunately one had arrived damaged. Sarah responded within half an hour(!) and had already arranged a replacement for me, alongside some genuinely useful tips about the product line. Can’t thank them enough :)
26 maggio 2022
Non scritta su invito
Risposta di Luxurious Look
Thanks Jess, we really appreciate the support. That's such a lovely review :-)
Absolutely in love from the first use…
Absolutely in love from the first use my hair so silky
12 maggio 2022
Non scritta su invito
Risposta di Luxurious Look
Thanks Kristina, really pleased to read this :-)
Gorgeous products and quick delivery
10 maggio 2022
Risposta di Luxurious Look
Thanks Julie, that's a great review :-)
Very quick service- thank you :)
4 maggio 2022
Risposta di Luxurious Look
Thanks Kally, hope to see you again soon :-)
Risposta di Luxurious Look
Thanks Mona, that's lovely to read :-)
Excellent service
Ordered two products which arrived together, on time scale given. I am pleased with my purchase and would recommend this company
1 maggio 2022
Risposta di Luxurious Look
Thanks Brenda, really happy to hear this :-)
Consistently first class service
I always buy my hair products from this company. They are excellent and the service is first class!!
28 aprile 2022
Risposta di Luxurious Look
Thanks Penny, lovely to hear! See you again soon.
Risposta di Luxurious Look
Thanks Susan, that's lovely to hear :-)
Excellent service and competitive prices.
Competitively priced.
Prompt delivery.
Items well packaged using fully recyclable packaging - no plastic, not even the packaging tape.
Excellent service - would definitely purchase from this company again.
26 aprile 2022
Risposta di Luxurious Look
Thanks Kerry, that's lovely to read :-) See you again soon.
Risposta di Luxurious Look
Thanks Louise, really great to hear.
Reliable and high quality
24 aprile 2022
Risposta di Luxurious Look
Thanks Gillian, appreciate your support.
Great value and prompt delivery as…
Great value and prompt delivery as always,thank you.
24 aprile 2022
Risposta di Luxurious Look
Thanks Christine, that's great to hear.
I purchased Davines products from here…
I purchased Davines products from here at a good price. Site was easy to use, prices good and delivery was quick. I will be using Luxurious Looks again.
24 aprile 2022
Risposta di Luxurious Look
Thanks Tina, that's lovely. Davines are such a lovely brand.
Risposta di Luxurious Look
Thank you, that's really great to hear.
Risposta di Luxurious Look
Thanks Paula, that's lovely to read.
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