Very poor experience. Luxury expensive items very poorly packed and subsequently damaged on arrival. No telephone number to contact customer services. You have to contact via email and receive AI auto... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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No issues with ordering from this company. Items are legit and were delivered with 3-5 working days by royal mail - I didn't pay for fast delivery. Felt the need to write a review as the others are no... Leggi di più
L'azienda ha risposto
This company which is family run, not only sells all your top hair products at really great prices (and often offer an additional discount) but also give great customer service. You can tell they valu... Leggi di più
Amazing customer service! You can tell they’re a lovely family run company who really cares about their customers. I ordered a set of Davines products and unfortunately one had arrived damaged. Sa... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Welcome to LuxuriousLook.co.uk the online experts in everything haircare. Founded in 2013, we strive to provide you with a unique selection of handpicked brands so you can 'Be Your Best You'. By stocking a more refined set of brands than our competitors we ensure we have products that are well respected and proven, whilst still maintaining a full range to suit whatever your haircare need. Luxurious Look is a family run business and we are totally focused on providing outstanding customer service, we are also very open to feedback so if you see ways you think we can improve, how we could do things differently or any brands you'd like us to stock then please drop us a line.
Informazioni di contatto
Regno Unito
- info@luxuriouslook.co.uk
- luxuriouslook.co.uk
3,7
Nella media
884 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
Great customer service
Great customer service from Mark and Sarah. I contacted them re an online issue ( my fault). They responded immediately to sort it out. Thank you.
Claire
1 dicembre 2022
Non scritta su invito
Fantastic service !!
All the products are beautiful but I was most impressed with the customer service. I made an error with my postcode, causing untold problems with the Post Office. Sarah was superb with her follow up and solved the issue with little fuss and excellent communication. Brilliant !!
23 novembre 2022
Non scritta su invito
Swift service
Placed an order Friday and received the following Monday. Great service and good packaging.
21 novembre 2022
Non scritta su invito
Very happy will buy from here again
17 ottobre 2022
Highly recommended!
From past experience, I knew that Luxurious Look offers a great range, speedy delivery and a good price. I was not disappointed. :-)
18 ottobre 2022
Quick service and the products arrived…
Quick service and the products arrived safely, in sustainable packaging. Thank you!
25 ottobre 2022
Efficient service
19 ottobre 2022
Poor delivery service
Order placed on Saturday did not come until Friday ,should have been 48 hour Royal Mail. As Royal Mail was on strike for one day why not use another parcel delivery service.
2 settembre 2022
Risposta di Luxurious Look
Hi Trevor, thanks for getting in touch. I am sorry to hear about your experience, you are correct that unfortunately your delivery was affected by the strike and the bank holiday, Royal Mail then didn't recover to deliver on time. As you checked out as a guest, if you'd like to create an account i'd be happy to add £5 store credit for your against your next order. I do apologise again for your initial experience.
Excellent customer service
Review on behalf of my wife …..Following my recent comments/review around my parcel not arriving ,I would like to give further feedback around the excellent customer service received.
Thank you for taking the time to respond to my concerns and the parcel arrived as per your update.
I would not hesitate to use your services again.
1 settembre 2022
Risposta di Luxurious Look
Hi Paul, thanks for getting in touch. I do apologise that your order hasn't arrived yet. Royal Mail have suffered delays due to the strike action on Friday that was compounded by the bank holiday. It looks like your order should arrive tomorrow. I will keep an eye on it from here to ensure no further delays. Apologies again.
Luxury products at a great price
Luxury products at a great price. I bought the olaplex set a few times. Really amazing customer service, I learnt this place is run by a lovely family. Won't be using it anywhere else from now on. 5* from me!
12 agosto 2022
Non scritta su invito
Risposta di Luxurious Look
Thanks Diana, that's lovely to read :-)
Easy to order and quick delivery
Easy to order and quick delivery, will definitely use again.
1 agosto 2022
Risposta di Luxurious Look
Thanks Catherine, appreciate your support :-)
Risposta di Luxurious Look
Thank you, that's lovely to read.
Love Luxurious Look
Easy to order, quick delivery and good range of products. Love the Davinez products for curly hair. Thank you for the discounts Luxurious Look :-)
1 agosto 2022
Risposta di Luxurious Look
Thank you, we really appreciate your support :-)
Excellent service prompt delivery
1 agosto 2022
Risposta di Luxurious Look
Thanks Vivienne, that's great :-)
The products I was looking for at good…
The products I was looking for at good prices and fast delivery.
1 agosto 2022
Risposta di Luxurious Look
Thank you, that's lovely to read.
Risposta di Luxurious Look
Thanks Janet, see you again soon :-)
Risposta di Luxurious Look
Thanks Viktorija, that's lovely to read.
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