Lux Recensioni 376

I have used the Lux Micro Infusion twice now and I love it! Nice easy instructions. It’s a little stingy when doing it and your face can become a little red afterwards but that’s to be expected. The little tiny needles are infusing the gorgeous Lux serum into the top layer of your skin. I’m really happy with the results once my skin had settled. This takes one day. Happy customer and happy with the affordable price of this product. Thank you :-)

I have reached out to Lux several times prior to leaving this review. I placed an order and received email on August 28 saying it had shipped. On September 2, received update that pkg was sent back due to delivery failure? I emailed them at this time asking what happened. Stated it was sent to warehouse and would reattempt delivery. Well here it is Sept 14 and no delivery and I am getting the same automated responses. I have asked for a telephone number so that I can speak with someone. No avail. At this point if I don’t receive a refund I will file a dispute with my bank. Their communication is very lacking. I do not recommend!!

Terrible!!! Got told with any purchase a free neck and face sculptor was included! So I went ahead! Then package arrives & no free gift & then the denied the promotion ever existed!

While I can't give a one star for the product itself I am giving a 1 star on my missing order. It has been weeks and the company keeps stringing me along stating they are waiting for their courier regarding reshipment of my missing order. So be cautious when ordering you may not receive all your order!!!

Calmed my anxieties and explained everything to me in a professional caring manner, i look forward to shopping more on your website.

I’ve emailed customer service three times in the past 8 days. Still no response.

Received package, no free device as advertised.
Didn't see anywhere the currency, so when I made purchase I expected $90, and $120 came off card. Was told this was due to being US pricing.
Was unable to track package.

Will update review later based on actual use of device.

Very helpful and kind and friendly keep up the good work team

I have not received my item despite being told it’s delivered.

Unfortunately lux skincare use yodel to deliver in the UK and yodel have delivered my parcel to a completely different address.
They took a picture of the delivery and it is not my property!!!

I have picture evidence to show this but yodel will no longer engage and say lux have to act on my behalf and lux seem to just believe yodel.

I have just now emailed lux again with picture evidence to show the address Yodel delivered to CANNOT POSSIBLY be mine.
But now I have to wait.
I am over £100 down in money with nothing to show for it and seriously disappointed and stressed that I’m chasing this up everyday and getting nowhere.

I also paid the £2.99 delivery insurance which right now is pointless as Yodel are insisting it was delivered!

I agree that Yodel have delivered. The problem is they did not deliver it to my address!!

So gutted about this.

I’d read so many bad reviews of the delivery process and I thought surely that can’t be right. They must just be one off unfortunate events - but now I’m one of those people.

I recently purchased the Lux Micro Infusion kit and I'm genuinely impressed. Fantastic results.
The only issue I have with this company is the ridiculously long delivery time, however it's worth it.

I tried ordering an LED mask, the first 2 times I clicked submit/purchase, nothing happened. Assuming those transactions did not process, I clicked submit/purchase a 3rd time and received a confirmation number. However I never received an email receipt. When the package arrived there were 3 masks. I reached out to LuxSkin customer service and was told I was responsible for return shipping - to China.

Hadn’t arrived

I ordered the led mask and same day I told them to cancel it and they didn’t cancel even though it took 3 days to process the order to delivery status so they had enough time to cancel.

Didn’t receive purchase confirmation email but deducted money from my account

I came across Lux skin products through social media and I’d been getting RLT by an aesthetician which was extremely costly. I was amazed by the initial results but 24 hours after, I was back to normal. I decided to buy the Lux face and neck sculpture and only used it on the red light which has given me immediate results that lasted and was able to use up to 3 times a week and this had better results than a professional. I’ve been concentrating more with skincare rather then makeup and as long as I have the basics, I no longer use foundation. I love it so much that I now have bought 4 different products for my face. This has saved me hundreds of pounds on aesthetics. Only downside is the delivery time but it’s definitely worth the wait. Thank you LUX xx

Absolute scam. They send faulty products then claim they haven't got responses when you try to contact them (even though they are there on the email chain). Then they offer a replacement, sending another faulty item. So you can never get your money back, only another faulty item. AVOID. Really bad products and a scam.

Easy to order, cheap but very effective!!!!

This is the second company selling the hand held light therapy device who I have emailed the support team numerous times to just get a simple answer to the following as I am fighting cancer and am wanting a product that works to make myself feel good;

Is it micro-current or ultrasonic
Does it have a low voltage electrical current
What is the irradiance of the product

Month later still no answer this is something that should be extremely easy to respond to therefore I don't have much faith in what they are selling.

I previously wrote a review about not receiving an email confirmation regarding my order but have just found it in my spam mail...we will see what happens now. Watch this space! P.S. I'm not getting my hopes up after reading some of the other reviews regarding Lux Skin.

Never received my order. And am yet to get a refund.