Lux Recensioni 376

I’m concerned that something went wrong when using the needles, as I’ve noticed spots appearing on my face and neck. I’m very unhappy with the results and haven’t noticed any improvement. I’m worried that the spots may spread further. Could you please advise on how I can return the product?

Stay away, they charge but don't deliver

Made an order over 12 hours ago after a friend recommended this website.
The page loaded to say the order was received and I would get confirmation soon.
Never received a confirmation email (not in junk folder either).
The money was taken out of my account but no order number or confirmation email.
Seems like a scam website.
Emailed them but didn’t hear anything back yet. Will have to call the bank to try get the money back.

This is my second time ordering from Lux . I will never do it again. It takes them forever like over a month or 2 to ship a product. Terrible customer service they don’t respond to emails and you cannot phone them. I highly recommend do NOT use LUx!

Still waiting for my order. Ordered more than 30 days ago. Company wont help. Just keep saying wait another 5 days. Disgusting! About to contact consumer affairs. Can take money but don't deliver goods.

Id give zero if i could. Bought face sculptor as a gift. Thought I would charge up and check before gifting and as per other reviews it does not work or come on at all (yes ive charged it) i bought one got one free. No wonder they are giving them away. They are also incredibly flimsy and cheap when unboxed. Id avoid. Going to try and chargeback from bank if cant arrange return or refund

Wish I could give negative stars! I am getting grey hairs dealing with this company. I purchased the cellulite device - was not cheap and I am a single Mum so on a tight budget but wanted to treat myself to a little self care. The first one stopped charging after a week, I sent them a video and asked for a refund which they refused and I finally let them send me a new one. 2nd one turns on for a minute then turns off even when fully charged. They asked for many videos showing the old one, new one, them together - did my head in but I sent them. This time I thought surely I could get a refund but nope - they seem to ignore legal requirements and follow their own rules so I have no idea how they are still allowed to operate?? NZ has the fair trade act for a reason which states a refund should be offered if a device is faulty. I have tried to tell them this and I just get a robotic response asking for my delivery address for a replacement.... DONT BUY FROM HERE

Do not waste your money this site is a scam. You will not get your product. I have waited 6 weeks and have sent several emails and phone calls and no product.

I haven't got a message whats happening with my product's

I wish I could give zero star. Bought a microdermabrasion kit costing me 24e including the delivery. And the tool never worked. It says to charge for six hours and then use the tool. It only works for few seconds and never turned on. They are definitely fake product. Now they are giving me discount every months for all those fake products. Please Don't buy from them

Not Real. I ordered a skin and it never arrived. All the links for feedback or followup are dead links. Do not give them your money.

What happens between the walls of Lush Smiles is simply MAGIC!! From the incredibly friendly and warm staff, to the welcoming and restful decor, I felt in very good hands. It was the transformation of my skin and how it felt before and after the experience that stands out for me the most. I am 65 and feel as though I had tired dehydrated skin and after the Deluxe sculpting facial (90 mins), there was a definite plumpness to my skins appearance and it was simply just glowing with radiance and health!! The fine lines that we all have that come with age, were gently softened and in some areas had almost diminished.
The therapist whom I had was extremely experienced and this was obvious to me in the way the facial flowed from one process to the next and there was a gentleness and a firm hand where it was applicable. There were a number of different beauty tools used throughout the facial for different effects, like exfoliating, massaging, buffing and more. I would never forget to mention how relaxing the entire experience is because there's nothing quite like it!
I was asked prior to the facial if I had any problem areas with my skin, I had a reddish blemish on chin which has been there for a few years and is now less than half the size and paler. I am really happy that this is now quite unnoticeable because I was having to use concealer to dull it.
It is almost 2 weeks since magic happened to my skin and I am still feeling the wonderful effects of my rehydrated skin. Well worth the investment for my skin!
Thankyou Hannah and Ash for an unforgettable morning and waking up my skin!
Suzie

Stay away this sight is fake and customer service is terrible. The products come from temu not Australia. I tried to cancel 1 hour after placing an order and they refused. Said it was already sent. Recieved an email 4 days later saying international shipment release. I have finally recieved today and trying to return as they told me I could return it but now they are saying it is exempt from return. Asked them for their abn but they refused to give me this information. Have put a complaint into ombudsman without it

The serum doesn't come out onto the microneedling roller. Tried holding it upside down and shaking it. Even tried sitting the bottle/vial in warm water and it still doesn't come out. By the time you have rolled over your face twice your skin is so sore cos there is just no serum coming out. Bad design. So glad I didn't order more than 6 weeks set.

Do not use!!
Ordered from the uk, terrible from the start.
Not only is the customer service shocking, the product is very poor too!!

Very easy to order, I had an issue when ordered and they sorted it straight away for me! Arrived few days later! I had no issues using the roller or with the serum! Skin feels lovely!

DO NOT USE Lux skin infusion kit - doesn’t work. Needles make ur skin sore but the solution doesn’t come out. As a result I had allergic reaction. The company said 90 day money back guarantee if not statisffied- but are expecting me to post back to china and pay postage costs.
This is a scam and not a money back guarantee at all!!

STAY AWAY FROM THIS COMPANY THEY ARE SO FULL OF SHITE I ONLY ORDERED ONE THING AT £49 AND I WAS GETTING A FREE GIFT????? CHECKED BANK THEY TOOK 2 PAYMENTS FROM MY BANK £97 and £57!!!!! This was in august I am still trying to get my money back from them they keep trying to fob me off 😡😡

First time buyer from seeing on social media. It didn’t take too long but since it was advertised as LuxSkin Australia I was surprised yet not to see it shipped from China. However, arrived in great condition, packaged well. Have completed first microinfusion session tonight and not painful. Feels quite nice, slightly prickly. You need to shake the serum bottle now and then to make sure it’s on the microneedle head. When I finished the allotted time, quite a bit of serum was left in the bottle so I applied it generously to my face, neck, décolletage and my arms. Facial skin is slightly red, feel tight and tingly to start with and hot. I used a good quality barrier cream afterwards with no active ingredients and skin heat and tingles soothed quickly. Face still feels tight but that is good. Will see how my 6 weeks go. My free ultrasonic facial tool arrived as well, charged fine and I will use tomorrow. This Aussie chick is quite happy with her order, delivery and product use.

I have just ordered the needling kit, good price I thought, however at check out all these added costs "tacked on. When trying to cancel a couple of "
free items" I couldnt I was forced to remove myself from the website. I did manage to log in on my mobile but still the $59.00 purchase ended up to be $82.00. I did pay it but was not happy, will not be buying from this website again. I hope I recieve my purchase on time.