Lux Recensioni 376

I purchase december 2025 and my delivery was stolen as left in full view just before xmas. company do not answer numerous emails and when 5 weeks later they answer im toldthe 3rd party delivered so that is it not a care that left in full view .i would not trust this company as no communication this company is not trustworthy they sell items that are expensive and have no customer aftercare be careful i would avoid

I got that machine to lift and thitening face, it has only 1 bottun for on and off, choose the service and intenciti.
and so far it's not even getting on.
they do not refund and you have to just exchange with another bad product from them.

Absolutely love the micro infusion kit I started using it at the beginning of the month and from then to now my skin feels lovely and my fine lines are definitely finer lol
The bottles and the roller are a little fiddly but nothing really to moan about I would definitely recommend 🙌🏻

After receiving a broken product in December I contacted lux immediately after about 6 messages they finally replied confirming my address to send a replacement. This never arrived after chasing about another 3-4 times they finally replied saying I couldn’t have a refund and still no resolution to the broke product
I asked tk escalate the matter numerous times to which my request was ignored
I would not recommend this company to anyway
Can’t comment on the product as it doesn’t work

My order was marked delivered, i didn't receive it, it appears someone took it out of my mailbox, still haven't got a respond back from yous, and I'm also paying for that

Amazing customer service, very quick to respond with any questions I had and so helpful.

Absolutely horrible customer service! Buyer beware! I have wasted so much time trying to get a refund on the infrared masks… and the just keep sending me some vanilla response by a robot! It’s ridiculous! I’m am so cross! The products were not cheap and they can’t tell me where the products are, when they will be sent, they don’t come back to any of my emails about a refund! Do not buy from this company! They are shit!

Not great product. The lid wouldn’t come off the roller so had to pull it apart. No idea if the serum is any good but feels nice on the skin and seems to Blend into the skin well.
Delivery took about 10 days so definitely came from China. I’ve no doubt I can get cheaper on shein for the same product.

Awful company , reply emails are robotic and the customer service is atrocious!
mask hurts my face and nose so bad it leaves a mark for hours ! don’t use the face sculpting tool if you have fillings, It send like electric shocks through your face!
They actually want you to pay return postage for something this is unusable!

Scam company! I made a mistake with my order, tried to amend it, not possible. I contacted customer service but they reply once and then just ignore you totally. They offered me a solution to my problem which I agreed to and then they just stopped answering me. The 90 day money back guarantee is absolutely fake! Don't waste your money! (And that was before I even read some of the horror stories on here about skin complaints after using their products!!!!)

I ordered two orders on November 1St 2025. And I didn’t receive it till today November 17 2025. I send them two emails and I didn’t receive any answer.

AVOID this scam company! Not based in UK as portrayed, but China. Bought the microinfusion serum kit before realising. I would never inject products into my skin from an unregulated country, so emailed to ask for a refund but no reply. Going to try and reclaim money from Klarna but don’t hold out much hope.

The serum doesn't come out ont waste your money

I’ve had a rashes on my hand
And wrist when I tried it first before I put it on my face. It’s not feeling right. It’s very itchy and sore and red !!!

Absolutely rubbish quality. Dont even bother.
The IPL LASER does NOT work!!

I emailed for weeks regarding a quality issue and because id thrown the box, (because i didnt expect it to be shit) they said they wouldn't do anything about it. So, stuck with a lump of plastic. More fool me. I shouldn't have bought from them

I advise no one else to bother!

Lux skin micro infusion….not worth it

I purchased one month’s supply of each kit- glass skin, anti ageing and PDRN. Although they do seem to be nice, and I wake up with nice skin the next day I’m not sure they do much. I also see lots of Facebook ads saying to use this instead of Botox, which is bulk as they worn completely differently.

Let’s start about the serum, the vial themselves are very fiddly to open. I’ve only had one so far open like it should, the rest I have had to pull open the metal with tweezers as it’s quite tough and sharp and I did cut my fingers once. There is so much serum! It says to use it all in one session. You’d have to have an enormous face to use it all! I don’t think it can be used again so it’s such a waste.

The roller- this is a complete disappointment. I followed the instructions and kept it tipped upside down, but in all honestly you have to shake it every roll to get it to dispense the serum out like it should. So it takes ages to do your face.

I was going to use all the boxes before reviewing, but it’s so fiddly and time consuming I have a proper micro needling pen and I’m going to use that and apply the serums after. It will be easier I think.

I also got some face masks from there- nothing special again I think you can get better online. I also got some microneedle eye masks as well- again not sure these do much and you can buy exactly the same on Amazon only cheaper. I think I will actually use my proper pen to do my under eyes.

The products are not terrible, just quite underwhelming.

LED Lux face mask for $155 is the best in comfort and convenience, it's exactly like wearing a costume mask. The built in goggles for your eye area perfectly sealing out the light away from your eyes. It has an auto shut button per 30minutes. It's made to use on bare, cleansed skin, it has a Velcro strap to strap the mask to your head. You can barely notice it on when you're wearing it if it wasn't for the closed visibility range. Red, blue and yellow lights. Approx 70 led button lights which doesn't sound much in comparison to other much more expensive device it offers gigs coverage nevertheless. The only thing with the is that you don't have the neck attachment but I got mine in a bundle deal with the head held neck one for a discount. I don't know interest of results but I've tried a few masks on and this has got to be the most painless and light mask that I've found. I'll have it on while I'm working on the laptop, cooking, etc, but then I've got to remember to do my neck later before bed. My unwinding. It's a pain that you've got to manually use the neck one holding it in your hand.

I am extremely disappointed with this company. I purchased an item two weeks ago, and as soon as it arrived, I requested a refund. Since then, I have received absolutely no response. Emails and messages have been ignored, and it feels like once they took my money, they completely stopped caring about customer service.

A reliable company should respect customers and process refunds promptly, not leave them chasing endlessly. This has been a frustrating and unprofessional experience, and I would strongly advise others to think twice before ordering here.

Products are poor quality. The led sculpture wand & micro needle roller both do not work. Contacted company they responded and asked for videos which I sent. Since then no communication from them. Do not use this company