lululemon.uk Recensioni 

After 10 days, my sandals still haven't been dispatched. Customer services fob you off and keep changing the delivery dates. I will be asking for a refund if they are not dispatched by tomorrow, and failing that, will apply for a credit card chargeback. Appalling service.

A terrible returns process. The online return portal was not working so I was eventually offered a UPS pick up. Fair enough, but they then didn't turn up. Apparently wrong address had been inputted. I then requested a returns label so I could find a drop off point and told someone one would email me in 3-5 days time! still haven't received this. They need to take note of their competitors who make returns far easier with for example post office drop off with QR code. I've now spent so much time trying to sort this out. They call their customer service team 'educators'???!!!. Well they need to first educate themselves on how to provide a better service to their customers.

Awful company. My online delivery was lost. Online customer service was incredibly poor, didn't bother to respond to a complaint raised. Was fobbed off and notbing got resolved. Customer service online and via the phone is completely frustrating, just keep regurgitating their script. Would not buy from them again due to poor customer service

Ordered a Golf Skirt, 10 days went by, checked the status of delivery and kept saying dispatched. Nothing arrived, no explanation or communication, just a refund. Won't be using again.

Placed an order. Didn't arrive. Followed up with withe their "experience" team. Order clearly hadn't even left the warehouse. Told order had left and it would arrive by Tuesday. No delivery. Chased again. Now they have lost it the package internally. Offered refund. No refund in customer area of website. No email follow of refund followed despite being promised. I would not recommend shopping with these people. Worst experience in a while from a brand who position themselves as a market leader. It's all marketing. Avoid

Do not expect a human being to read your emails, or expect any sort of reasonable customer service. I spent a considerable amount of money but when the goods didnt arrive 'customer service' ie a bot told me to re-order them instead, which I refuse to do. So the company receives zero money and automation is more important to Lulu Lemon than helping their customers.

Okay so I grabbed a bunch of shorts, tops, and socks like a whole mixed bag and bro, I'm genuinely blown away. Every single piece is straight 🔥. The shipping? Lightning fast. The material? Chef's kiss.

The fit is LAZER sharp—literally feels custom-moulded to my body. I've put this gear through it all: stuffy indoor gyms with zero airflow, outdoor sessions in the heat doesn't matter. It breathes, it moves, it performs. No cap, this kit is licensed to train with zero excuses. It's goated.

Only one tiny request for the designers: the tanks and vests are already 10/10, but if y'all could drop the neckline just a wee bit to show a lil' chest action? That would be absolute perfection.

Until then? I'm locked in. Lulu forever. 💪

Very comfortable shorts. Slight issue with my shorts but Amore who I spoke with on the phone offered me a very kind resolution and response. She provided excellent customer service and was lovely to chat with! 😁x

I paid over £100 for a pair of trousers and the material started to bobble on first wear without washing. I contacted the returns team to explain the issue having owned the trousers for just over a month (and having confirmed the purchase date). I was told this is wear and tear, and when I queried whether items are expected to only last for one use I received a standard response advising my query had already been responded to so wouldn’t be looked into further.

I have probably spent close to £1,000 at Lululemon and never complained before so I am absolutely gutted at the level of customer service and their quality assurance that unfortunately means nothing.

The courier delivered an empty package from Lululemon. I reached out immediately however after much back and forth via emails they simply stated that they had conducted a thorough investigation and decided it was not their problem. They also stated that any future orders to my address would be at my own risk! I asked for information regarding their thorough investigation and they declined saying the matter was closed. I am absolutely disgusted with customer services. The packaging was clearly not sealed when it was delivered however a lingering reminder of c***d is that couriers no longer knock your door, they take a pic of it on your front door and just like that, they’re exempt from suspicion. So no jacket, no refund and no support from the seller!

Contains forever chemicals that cause dementia

WHF???

Jeg prøver at sende en vare retur - de sender mig en DHL returseddel, men er umulig at læse for scanneren. Lige siden har jeg prøvet at skrive til dem, for at bede om en ny returlabel og evt. fra et nyt firma. De svarer med BLANKE mails??

Køber ALDRIG herfra igen!

The lining of a pair of £88 running shorts fell apart within 2 months of normal wear, and so I submitted a return request assuming it would be a breeze - I couldn’t be more wrong. The returns team said this is wear and tear from being ‘well-loved’ and after many emails back and forth continue to refuse to remediate the issue. I have spelt out why this is in breach of consumer rights law (particularly because the burden of proof is on them within 6 months, and the response of ‘well-loved’ is laughable). I’ve asked them to revisit their decision, and i’ve asked them what their next steps are for formal complaints, but they simply evade my questions. I’m in disbelief, and I can’t imagine it has been worth it for them financially to have many emails back and forth, lose my custom forever and get a one star review.

beautiful clothing but poor customer service. they boast a Quality Promise with Repair Service but insist you go in person to a store to arrange a repair. Of course you have to go back to collect the garment afterwards which is a lot of travelling and expense. They would not negotiate to do any of the process via the post and kept offering me an "e-gift card" (credit note) rather than refund.

Ordered two pairs of shoes, different sizes, as I couldn’t understand their American/UK sizing. Neither of them fitted so returned them. After 2 weeks still no refund! I won’t be using them again

Genuinely the worst e-commerce site I’ve ever used.

I bought a pair of the nulu flared yoga pants! Priced over £100. They pilled after the first wash. When I contacted Lululemon about this, as they have this "quality assurance" policy. It turns out they do not follow through on it, when I reported the issue, with pictures the customer service advisor insinuated I had caused the damage through wearing them and the delicate fabric!

This was mind boggling, on so many levels. I have never had this issue with any other branded (cheaper) yoga pants. What I thought was a premium brand, really is not... I would avoid and shop elsewhere for better quality at a cheaper price.

Awful customer service. Rude staff !!(bicester village store) not helpful. Clothes had make up stains all
Over them. Staff tried cleaning with a wet sponge (unsuccessfully) and gave it back to me dripping wet and still stained. Rather than offer any discount (10% would have been £1.90!!) staff got rude when I refused to purchase dirty items. Clothing overpriced for basically jumped up primark material activewear!! Also they do not offer refunds, only exchanges (if you travel to Manchester apparently?!) Will never shop here again. Will stick to skims or another brand that actually care about customers….

Would give 0 star if I could. Sent me an empty envelope without the item ive purchased in it. Called and email customer service and they keep advising that they will look into it with no resolution, promised 3 working days, 4 working days later, still no resolution and apparently another 3 working days. Never again!

Horrible customer service. This brand is only going to fail from here.