lululemon.uk Recensioni 

Like most others on here, I’ve experienced the total chaos that is Lululemon’s online delivery. Emails saying packages have been despatched yet never received by Royal Mail. Customer service is awful. Again, like others the agents blame Royal Mail, or when pushed, “network issues”. In other words they’ve invested all their money in marketing and none in logistics. Incomprehensible when you can outsource all of that these days to any number of excellent logistics companies.

Always had great clothes and services from lululemon
comfortable and good quality. Expensive, but sometimes get bargains during sales

I’m genuinely lost at how many bad reviews there are, I’ve been a Lulu customer for years, shopping both in store and online. I’ve never had any issues with online returns they have always been processed quickly. The quality of their clothing is amazing washes great - no shrinkage or colour loss. Staff in store are always very helpful and approachable.

Awful customer service, both agents I spoke to gave me different delivery timelines. My item remains undelivered, and they wanted to me to place another order and then when the other “eventually” comes in to return one. The estimated delivery date was days before I messaged them. Very unhelpful. The item tracking was also shown as waiting to be collected by the carrier, yet they still were unwilling to help, depsite it having been “dispatched” 4 days before

Water bottle said £29 but at checkout it came up as £38. Live chat then didn’t work. Ppl on messanger said they couldn’t help and to go live chat but live chat didn’t work and they decided they still wouldn’t help and to email. Days later no reply from email.

Really disappointed with both the quality of Lululemon’s products and their customer service.

Their customer service can take up to 12 days to respond, and we were even told that if you chase your enquiry by sending another email, your message can effectively go back to the bottom of the queue - which is incredibly frustrating when you’re already waiting for an answer.

We contacted them because my husband had only worn some of their shirts a couple of times before they became stained. They were washed exactly according to the care instructions on the label, so I was genuinely shocked to see this happen to such expensive products.

Lululemon’s response was that this was simply “wear and tear”, which is definitely not the case. Clothes at this price point should not deteriorate like this, particularly when the care instructions have been followed correctly.

Very disappointing experience. For a brand charging premium prices, I expected significantly better quality and much better after-sales service. Unfortunately, based on our experience, we won’t be purchasing from them again.

I got a response from Angie from customer service stating they would not replace my faulty tops. I spent so much money from them and they refuse to take responsibility.

Stay clear of this scam company.

Brought the lululemon Align No Line High Rise pants 25 (leggings) a few weeks ago.
And yesterday put them for the first time on right before class. THEY RIPPED WHILE I WAS TEACHING YOGA. IN FRONT OF ALL OF MY STUDENTS. RIGHT BETWEN MY LEGS IN THE PRIVATE AREA.
I have now spent £88 for a pair of pants I used once, was humiliated in front of my yogis, and have the pair that I cannot wear in front of anyone due to the
RIP right in the centre of it covering the private area!

The worst customer service I have ever encountered.

I bought two bags and wanted to return one.

I printed off an evri label from their website and went to the parcel shop, the label wouldn’t scan, I tried a second shop and it wouldn’t scan.

I contacted them and they sent another label,

This wouldn’t scan.

They said I should return via Royal Mail so I went back to the post office for the 4th time! I paid for it and had to go back on chat to claim the money back. This was time consuming.

They offered me a £20 gift card.

It didn’t arrive, I contact them and they denied all knowledge of offering me the voucher that was in their chat system.

I’ve spent hours on chat and regularly get cutoff. AVOID

I bought the tote bag as I gift and while I’m sure my niece will love it as it is a Lululemon. When I opened the box, the bag was folded in half and was inside a plastic bag which had sticky labels on it. When you are paying £58 for what is essentially a fabric bag made in China I would have expected it to be inside some sort of branded plastic bag or at the very least in some tissue paper to make it more presentable as a gift and not something that has come directly from Shein!

Commande n° #FR00357531 passée le 9 septembre.
​À ce jour, le suivi du colis (S7400009714978140) indique toujours « colis en cours de préparation par l'expéditeur ». Après vérification auprès du transporteur Colis Privé, ce dernier confirme n'avoir jamais reçu le colis. Le marchand conserve mon colis en entrepôt depuis près de 10 jours sans l'expédier.
​Le service client est une coquille vide : injoignable par téléphone, aucune réponse aux e-mails ni aux messages envoyés.
​Aucune communication, aucun respect des délais. Je demande l'expédition immédiate de ma commande ou son remboursement intégral sous 48h avant signalement sur la plateforme SignalConso et démarche auprès des services compétents.
​À éviter si vous cherchez un commerçant fiable.

Ordered. The item failed after washing and 3 weeks later I'm trying to get a refund. Escalated to Klarna as an official complaint and still nothing

Don't touch them. They look good on paper but lots of other companies out there.

No customer service. Quality is hit and miss and they don't care

Placed an order on the 14th of August worth £314 hasn’t arrived messsged through to the live chat to be told they don’t know where my order is either I’m just about to go to the store and take what I’m owed of the shelf’s company is a scam please do not order get alo instead 🙏✌️

Ordered navy backpack ,4 days later got email saying cancelled due to no stock, my son ordered one within 10 mins order went through!!!!
What the hell

My wife and I have bought a lot of clothes from this brand over the years.

The quality is very poor and virtually every item has been outlasted by much cheaper clothing.

I tried to return a few items which failed ridiculously early but had no success.

Great design but appalling durability.

I bought the Scuba Mid-Rise Wide-Leg Pants for £108. They were very long and actually touched the floor, so I had them shortened. The alteration service itself was excellent so I have no complaints about the service.
Unfortunately, after the first wash, following the care instructions on the label, the trousers shrank so much that they ended up above my ankles. With the wide-leg style, they looked ridiculous and were simply unwearable.
I paid £108 for these trousers, plus the time and effort involved in taking them to the alteration service and collecting them afterwards. After just one wash, they became practically useless. I never even got to wear them after washing, so I put them away in the back of my wardrobe and completely forgot about them. I recently came across them while clearing out my wardrobe and wanted to leave a review to warn other customers. Unfortunately, the option to leave a review is no longer available.
Extremely disappointing and a complete waste of money.

Bought a pair of Lululemon men's ABC slimfit trousers in black, size 32 waist 30 leg. This is my regular size and they fit me well. Bought for golf and casual use.

The trousers are very good, smart and comfortable, if a little warm for me personally. I really like the side pockets.

What lets them down a little is the cheap feeling zip which is not smooth and rather fiddly to use, and the legs are just the tiniest bit too skinny for my liking. No French button on the fly, which also points to cost saving.

Overall I'm happy to wear them, but I think the Peter Miller EB66 is a more comfortable, slightly classier pair of trousers, although I prefer the side pockets on the ABC to the front pockets on the EB66.

Was not able to write a review on the Lululemon website.

Atrocious ordering experience. Ordered something that should be a few days delivery. I did get an email mentioning delays. But 11 days later and it still hasn't arrived. I received an email saying it's been sent now. Not sure when it will arrive. I don't actually need the item now as it was for an event that has passed! Totally unreliable. Won't buy again. It's a shame as I had high hopes for Lululemon. I even messaged their support team but they didn't even reply.

I placed an order on their website on 11/8, 2 weeks on I still haven’t received the order. I enquiries about it last week, they stated it would be with me by 21/8 the latest, this didn’t happen. I am £200 plus out of pocket with no product in sight. Tried to contact them again but there is no response. I have now requested for a refund, against no response. I know shipping has always been a problem but this time is the worse ever. Communication is non existence.

My order from the 14th August still hasn’t arrived. Their phones are down you can’t even reach them. I have spent thousands with Lululemon and their customer service is appalling, in 2026 they still haven’t figured out their deliveries and still no next day delivery!! I need somebody to refund me my full Order Uk04854118. Called last Wednesday and I was promised it will be shipped in 2-3 says and still nothing. The lady on the phone said they have issues in their warehouse in belgium….well not my problem.