lululemon.uk Recensioni 

I have ordered more items and I sent back all the items and received the confirmation email because they received but they didn’t send me all the refund amount , never I buy anything from them.

I bought a crossbody bag which arrived in very poor, inadequate packaging- no box, padding or protection of any kind; it just arrived in a plain brown envelope.

The customer service when I complained was dreadful. They literally regurgitated my words but offered no resolution or future discount . Would not buy from them again. Avoid!!

NB: If my order had not been of decent quality, I would have been asking for a refund. I see there are lots of reviews concerning problems with refunds. Those affected should look into Chargeback (debit card payments) or Section 75 claims (credit card payments).

Appalling service. Hemming service ruined two pairs of my leggings and lululemon have completely refused to deal with it. They take 7 days to respond to each email so far to exchange just 3 emails with them it has taken a MONTH. They do not care at all that £160 worth of leggings have been ruined via a service that they offer. They reduced me to tears today, their email customer service doesn’t care, the online chat doesn’t care, the store doesn’t care and the phone line tells me they can’t help because ‘they aren’t the returns center’. I am genuinely at a loss for words and so upset.

I’m extremely disappointed with lululemon’s so called “quality” and repair promise.

After my coat tore during normal wear on a simple country walk right next to a seam I contacted customer service expecting support or a repair especially given the brand’s reputation and premium pricing.

What followed was weeks of back and forth repeated forms photo submissions and delays only to be told in the end that nothing could be done. No repair. No goodwill. No solution.

Despite being a loyal customer for years I was treated like a case number rather than a valued customer. Their “quality promise” sounds great in theory but in my experience it is not worth the paper it is written on.

If you are buying from lululemon expecting long lasting products and support when something goes wrong think carefully. Once they have your money you may be on your own.

I will not be shopping with them again.

I bought my husband a Fleece Vest from a Lulu Lemon store as part of a Christmas gift, but it was too small. When I tried to exchange it, the shop refused on the grounds that the shop tags had been removed - their 'policy' they claimed, although this was not explained at the time of purchase. I left the vest in the store and they recommended that I contact customer services for a refund (I only wanted an exchange).
Customer services asked me to fill in a form with all the details that I had already supplied in my e-mail. Then they asked me to send a scan of the receipt (that I did) then the entire receipt (it was almost 30cm long) then a photograph of the vest (that I couldn't do since I had left it at the shop.) In all they required 5 separate communications, but finally said that without the photo they couldn't help me.
I consider the to be terrible service, a total waste of my time, and we will never shop with them again.

Terrible. My return was received back at the warehouse 10 days ago yet my £179 refund STILL has not been initiated. I have called and asked about this via live chat, both times nothing has been actioned despite confirming you have the item. I was told to wait a further 3-5 working days for you to chase this up.

Appalling service. This was my first order from Lululemon, it will certainly be my last. Avoid at all costs. I want my refund immediately.

I am a very loyal Lululemon customer, but am very disappointed after speaking to an online shop advisor - Hannah today.
I was chasing a refund which appears to have been missed by them and was spoken to so rudely. The irony is that they issue a lengthy message which is given when you call to ask for a polite interaction, which clearly does not apply to their employees. Very disappointing when they are a company based on health and wellness. Not surprising they are losing customers to Alo and Vuori.

I just want to say how happy I am that Rebecca was able to solve my issue - I received a mislabelled item in the wrong colour and was provided with a full refund and a gift card. While I am annoyed to not have the piece I ordered in the colour I wanted, it'll definitely keep me as a customer to have an error like this rectified so quickly.

I bought a £75 voucher for my granddaughter to use in Australia. I am in the UK. She tried to use it but couldn't as she wasnt in the UK. I have tried to get it changed without success. Just an "Its a final sale" I am now left with a voucher I dont want and a granddaughter with no Christmas gift. They will not offer me a refund either, only suggested either I or her use the UK online site and pay the postage to Australia. Extra cost ! They have a website in Australia so why cant they change it. We used this company because of the Australian connection.

Poor customer service. Tried to place an order several times, money is held by cc company but Lululemon claim no order has been accepted. Try to contact customer service, who very kindly advise a response in 6 weeks
Avoid. Keep your money. Dreadful

To help complete my order, Lululemon have now asked for a copy of my bank statement. What a joke

I was a fan of Lululemon but after this horrible experience will never ever buy from them again. I went to the store to exchange a top, incentive they did not have in stock, they arranged a shipping. Despite I entered my office address, they have disregard it or their system made a mistake and sent the top to my old address. When I said that they need to cancel and send it to my office since I need to leave the country very soon, they said they can not help. The girl over the phone was very rude and could not tolerate a disappointed client.

I visited the Lululemon store in Sloanne square, London, for the first time and the experience was absolutely phenomenal. The customer service was excellent, and the overall atmosphere was welcoming and professional.
Natalya was especially outstanding — she was incredibly knowledgeable about the products and offered thoughtful advice and different suggestions. You could really see her expertise and understanding of the products, and she was extremely helpful throughout my visit.
Thank you for such a great experience. I will definitely be returning.

Bought my daughter a pair of leggins that ripped along the seam on the first wear. Customer service claimed this was normal wear and tear absolutely shocking! Myself and my daughter would never purchase from them again which is crazy for them as we both live in Active wear

Fantastic! outstanding customer service! expensive but you get what you pay for. had an issue with a couple of items which were replaced promptly and without hassle.

Happy with shorts and with socks recently bought, in my case all good with delivery and returns.

Update Day 7:
I have, in the last few days, received responses to DMs - telling me to contact the email address that has, so far sent me several automated responses telling me they will get back to me in 1-3 days. They didn’t. Now they are saying 4-7 days. I have also had an email reminding me to pick up the voucher I wasn’t sent. I have received an email telling me that the voucher WAS sent so to check my junk file… Like I never thought of that. I have received emails asking for my name and order details that include the email I sent them to which they are replying …….which has my name and full order details on it. Most mysteriously, I have received emails telling me there is no record of my email address and they don’t know what I’m talking about. To these I responded by sending screenshots of all the other emails they have sent me.

Most important, however, is the fact that they STILL haven’t sent the voucher. The one that was supposed to be a present for my son-in-law after he has had a difficult year. The one that I have had to explain will not be with him for Christmas. The one I have had to replace with something else (while having spent the money allocated for him). So thanks to possibly the absolute worst customer service ever, for an embarrassing, distressing and stressful week and Christmas. I’ve just moved house, had my granddaughter critically ill in hospital and had a pretty nasty diagnosis myself; you have really put the cherry on the cake for horrible. I just want the voucher I ordered and paid for: but you won’t let me have it. Shame on you.

Day 2. No reply to email. No refund. No voucher email received. Seems like this company are running a scam.
Having read so many bad reviews, I want to my banking app: despite the claims by the company that they had sent the voucher, the payment is ‘pending’ which means I can’t open a dispute online. However I will be speaking to the bank tomorrow to explain that the company have sent an ‘incorrect’ (lie) message.

Ordered a e-voucher. Sent it to myself to print off as a gift. Received notification they’d received my money. Received notification they’d sent the voucher. However, as it was due to come to me, I can categorically say IT WAS NOT SENT. Now I have to wait up to three days to find out why they took my money and didn’t sent the product. I am regretting trusting them and will be contacting my bank first thing tomorrow to report it.

UK04134462 - Rapid shipping

AMAZING service. No other company has ever leveled Lululemon in their service in my experience. So understanding, empathetic and generous. Makes me a forever loyal customer.

Package hasn’t updated since 1st December, when it was supposedly dispatched (Royal Mail says they haven’t received it yet). Despite multiple attempts contacting Lululemon, they keep changing the number of days I have wait until they can look into it (and then closing my support ticket). When I phoned the customer service rep said 6 working days and then 7 working days in the same call, and told me she couldn’t look into it sooner as it’d create more work for her! Useless. The package is clearly lost and of course, it’s now out of stock. It puts me off buying with them ever again - spend your money at LNDR people!

Ordered two items during Black Friday sales. A pair of trousers and a pair of shorts. Shorts dispatched on Tues eve and trousers on Weds eve. Trousers arrive on Sat. The shorts as of today are still “awaiting dispatch”. Contacted customer service via live chat the following Monday and even though the tracking showed it was still with them, proceeded to tell me the item could still arrive by 7pm the same day. Totally unrealistic - whatever! On Tuesday Lululemon did an internal trace and it appears the package is lost on their side and didn’t even make it to the courier’s hands. Apparently shipment was being made from a store. Total mess. Refund given. Would have preferred the shorts! Really let down.

By that point, these shorts were out of stock on their website and in stores. But lo and behold, the shorts come back in stock again Thursday morning. So I order it again, fingers and toes crossed hoping for a better outcome.

Just now (the following Monday) I receive a cancellation email from them stating the shorts aren’t in stock. So how did your inventory system allow me to place the order in the first place?!! There must have been stock but given they’re so slow at anything online, no one picked it in time (assuming coming from a store).

So I’ve been let down twice basically. For an athleisure company that aren’t exactly cheap, their online service leaves a lot to be desired. Shockingly bad and that’s no exaggeration. Be prepared to be disappointed.

I thought if it were a one off with the first pair of shorts then I could forgive. But twice - I’m sorry but you fully deserve this review!