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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I ordered one color and they sent me another. I I emailed them. They assured me that I could send it back as I had to do is give them the invoice number which I didn’t have because there was no invoic... Leggi di più

Valutata 1 stelle su 5

Please don’t buy from here. The colour matching is way off and they’re not great. I received mine 24hrs ago and emailed requesting a return address to return and get refund as per their we... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

FALSE ADVERTISEMENT AND NO RETURNS UNLESS DAMAGED. What a dishonest company. DO NOT waste your time or money trying these Lula Halo Hair extensions!! Be honest with people and DON'T PUT FREE RETURNS w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My package got lost in the mail which actually wasn’t their fault, it was UPS. Without question, they immediately sent me another pair. Not only are my extensions AMAZING, the customer service was inc... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di prodotti per capelli

Scritti dall'azienda

Premium hair extensions at affordable prices for women of all ages!


Informazioni di contatto

2,6

Scarso

TrustScore 2.5 su 5

396 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,6

Tutte le recensioni

(396)

6 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Halo extensions make me feel like I’m in my twenties again!

I bought the 2 pack of halo extensions and I love them.. I’m almost 40 and my hair has thinned out. I miss my long hair but don’t have the time or patience to wear sew in extensions, so these are the perfect alternative.

I sent pictures of my hair in and they matched me to honey blonde. I can’t believe how well it matches my colour. I’ve worn them to events where I work and no one has known they’re not real.
I only bought the 14” set, as i still need to be able to be efficient at work and don’t want hair getting in my way. But it still looks super long and amazing.

Highly recommend to those who don’t want to damage their natural hair but want the option to have long hair in one minute!!

24 maggio 2024
Non scritta su invito
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Risposta di Lula

Hi Jess,
We appreciate taking your the time to share your experience and honest feedback with us. Glad to hear it works for you. :) Stay awesome!

Valutata 5 stelle su 5

It’s giving me confidence

I have to say, I was sceptical about a hairpiece, but my friend had already purchased a messy bun from you
Mine arrived and I love it.
I am able to wear it different ways
I wore it for a wedding, And I wear it for my dog. I allow it to be more Certain occasions, and don’t know how I’ve managed until now! Thank you

1 giugno 2024
Non scritta su invito
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Risposta di Lula

Hi Debbie,
Great! Glad to hear that you love our products! :)

Valutata 5 stelle su 5

This is THE ONE

This is THE ONE !
I can’t say enough, after losing 50 % of my hair through chemo , and after trying so many different things to have my confidence back i found LuLa a year ago . I use my halo Wavy almost every day and now I ordered ponytail and messy bun for the summer.
Ohh The customer service is a PLUS !
Thanks !
Betty

18 giugno 2024
Non scritta su invito
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Risposta di Lula

Hi Betty,
It's nice to hear back from you. Hope you'll continue to feel better. We are glad our products work for you. It is our pleasure to have helped you. :)

Valutata 1 stelle su 5

I don’t recommend

The hair arrived after a very long wait, probably 2 months. Then, it didn’t match me at all or even fit on my head it was so big.
I requested a refund but was told no.
They did an accommodation and gave me 20% back so like $13 on a $70 order.
I do not recommend

15 maggio 2024
Non scritta su invito
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Risposta di Lula

Hi Rebekah,
Sorry to hear about what happened. Rest assured we will look into your concern and raise this to our team. We appreciate your kind understanding.

Valutata 5 stelle su 5

Incredible customer service

My package got lost in the mail which actually wasn’t their fault, it was UPS. Without question, they immediately sent me another pair. Not only are my extensions AMAZING, the customer service was incredible. I could not be happier with how they turned out. I feel so much more confident when I wear these and the application was so easy. If you haven’t ordered yours yet, you’re missing out!

14 giugno 2024
Non scritta su invito
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Risposta di Lula

Hi Lindsay,
Wow! Glad to hear that you love our products and we made you feel amazing! We appreciate you. :)

Valutata 5 stelle su 5

I was trying to figure out the correct…

I was trying to figure out the correct shade for my extension and the lady that helped me was remarkable she was able to advise me on the correct shade which put my mind at ease. Although i went a bit darker then the shade she suggested due to the fact i felt the shade she suggested was a little to light for my hair she was able to guide me in the right direction.

14 giugno 2024
Non scritta su invito
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Risposta di Lula

Hi Scherazade Yvonne,
Great! Glad to know that you were able to have the perfect match. Thank you for your time in sharing your experience. :)

Valutata 1 stelle su 5

I will not recommend anyone to buy from Lulahairco

I will not recommend anyone to buy from this company, I have been waiting for 5 weeks now for my order and still did not receive anything, no one is giving me any feedback, highly disappointed.

13 giugno 2024
Non scritta su invito
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Risposta di Lula

Hi Michelle,
Sorry to keep you waiting. There seems to be a delay with your order but we responded and provided the status of your order. We also provided a refund due to the delay. We appreciate your kind understanding.

Valutata 5 stelle su 5

Colour match

I emailed asking for advice regarding a colour match and true to their word they emailed their advice within their timescales straight back to me! Great service! Thanks !

22 febbraio 2024
Non scritta su invito
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Risposta di Lula

Hi Emma,
Awesome! It is our pleasure to have helped you. :)

Valutata 5 stelle su 5

They actually work!

Having worn bond extensions for many years and given them up I have been looking for an alternative. I didn’t think that the Lula extensions would work but they absolutely do! Easy to put in- fab hair in seconds! Colour match is great too.
Customer service is friendly and fast 🙂

13 giugno 2024
Non scritta su invito
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Risposta di Lula

Hi Melina,
Wow, glad to hear that. We always want what's best for our customers. :)

Valutata 5 stelle su 5

I had to change my order as the colour…

I had to change my order as the colour was wrong, the team executed the exchange quickly and without stress!

Can not wait to get my new hair 🤩

4 giugno 2024
Non scritta su invito
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Risposta di Lula

Hi Ange,
Great! Rest assured we are doing our best to deliver your order as soon as possible. :)

Valutata 5 stelle su 5

Lula made my inquiry very easy

Lula made my inquiry very easy. I was wondering if they offered color matching options but didn't use that verbiage and the customer service provider was able to understand my needs and meet them! I will for sure be ordering from here soon as I have an appointment scheduled to color my hair specifically to try out your product! I will update! Hope it goes just as well!

11 giugno 2024
Non scritta su invito
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Risposta di Lula

Hi McKenzie,
We will wait for you. :) Know that we are always here to help!

Valutata 5 stelle su 5

Great customer service

The most great customer service I have ever had , very friendly and responses very fast and have always offers and solutions, thank you so much .

3 maggio 2024
Non scritta su invito
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Risposta di Lula

Hi May,
Thank you so much for your wonderful feedback. :)

Valutata 5 stelle su 5

I was a little sceptical

I was a little sceptical, but having read the reviews I went for it and bought the halo extension. My hair is very fine and this was just amazing, the colour match support was great, it was a perfect match and I feel like I have great hair for the first time ever!

10 giugno 2024
Non scritta su invito
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Risposta di Lula

Hi Sue,
We are glad that you were able to try our products and you are loving it. Send us some of your photos on our page. :)

Valutata 1 stelle su 5

Complete scam

Complete scam! Do not use.
The photos online to colour match to are not what you get when you order; I ordered light brown/ dark blonde but received dark brown, now of course I can’t get in contact with them, they are ignoring all my emails. Been over 3 weeks.

1 maggio 2024
Non scritta su invito
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Risposta di Lula

Hi there,
We're definitely not a scam. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.

Valutata 1 stelle su 5

Think twice before buying from this company

Ordered from this company, my order took a long time to arrive, on arrival the product was damaged. Emailed and sent pictures to them immediately, no one has come back to me, no one wants to assist or help me, they are impossible to get hold of, their customer service is shocking!!! Their products are not cheap to purchase and the quality is crap!! All I want is a refund to which I am entitled to, they sold me a product that wasn't fit for it's purpose..!! This company needs to be named and shamed and should not be allowed to get away with treating their customers so poorly. Once they have taken your money, they no longer wish to help you!!

If I do not hear back from them, I will be reporting them to Trading Standards and Watchdog.

14 maggio 2024
Non scritta su invito
Logo di Lula

Risposta di Lula

Hi Cam,
Sorry for the delayed response. I can see that we already processed your refund request. Please know that we are always here to help.

Valutata 1 stelle su 5

False advertising, company will not communicate with you for exchanges

Was told to send replacement hair colour, style and length information. I was told the replacement would be sent right away, because the halo set was for my wedding and I would not have time to wait weeks for the wrong colour matched hair to be returned and the right colour delivered. Takes at least 14 days even though I paid for priority shipping and I was told that priority shipping would take 7 days. Fraud and false advertising

23 maggio 2024
Non scritta su invito
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Risposta di Lula

Hi Tara,
Sorry for the inconvenience. I can see that we are waiting for your confirmation before we could proceed with the replacement.

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