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Dettagli dell'azienda

  1. Grossista di occhiali

Scritti dall'azienda

We design, develop and manufacture cutting-edge optical smartglasses. With over 100 years of combined eyewear experience on the team, numerous industry firsts, and 110 patents and applications, we are pioneering the category of smart and sleek connected eyewear. Visit us online at Lucyd.co.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

11 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Third time is not a charm

I would like to say thank you for reaching out and trying to make things right. That is how customer service is supposed to work. Harrison thank you!

5 aprile 2026
Non scritta su invito
Logo di lucyd.co

Risposta di lucyd.co

Hello Chris, I am very sorry about the trouble with your order. I contacted you and we're going to be able to make it right for you. Reach back out at (800) 530-7230 if we can help further. Thanks!

Valutata 2 stelle su 5

Battery only lasted a year and 2 months?????

I bought my glasses in February of last year. My glasses stoped charging April of 2026. So the warranty was out. You think they would last more than a year. They offered me a discount of 30%. A product won’t last more than a year or so???? Not again Il get some cheap ear phones for that price and they were prescription also. Buyer Beware.

6 aprile 2026
Non scritta su invito
Logo di lucyd.co

Risposta di lucyd.co

Hello and sorry for the issue. This seems a bit unusual for the battery to run down so quickly as most of our frames last a couple years at least. Since you are so close to the warranty period we would be glad to make an exception for you and replace your frame, just reach out to info@lucyd.co and include a screenshot of this reply. Thanks!

Valutata 5 stelle su 5

How i met my 3rd wife

She came up to me and asked what kind of sunglasses i was wearing that were playing her favorite song, these pairs of glasses attract those around you with their hifi quality audio and of course their good looks. I don't leave the house without them now. Quick to charge and last all day, very impressed with these.

12 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Lucyd is solid

Don’t listen to these jokers. I have been using Lucyd for years, and they were the first to the smartglass game and still the best. Their tech support responds around the clock. They are nasdaq company not a kickstarter like most people selling smartglassrs

13 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

Returned the problem with this company is it does not honored have to pay to get resolutions

The problem with this company is that they don’t honor the return policy ! The 100$ extended warranty’s is of no use! If you send the defective lens for resolution to lucyd fixing the defective eyewear they will ask for 50% cost of lens for the replacement. Don’t trust this company’s return policy . Will report further to other consumers on MY terrible experience . One star is too much but has to select to make a complaint !

10 febbraio 2025
Non scritta su invito
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Risposta di lucyd.co

Hello, our Pro Insurance does fully cover manufacturer defects as well as user damage. Please reach out to info@lucyd.co and we will get this sorted for you. Please mention that Harrison authorized for this cost to be refunded to you in full, as it may have been a mistake from our support team. Thank you.

Valutata 1 stelle su 5

Reached out several times about my…

Reached out several times about my order. Site say next day shipping but my order has been "preparing" about a week short of a month. I've emailed 4 times, twice asking for a cancelation and refund since this waiting game is infuriating. The only time I got a response my request was ignored and was told they would ask the lab about the order. I've ordered from this company before and absolutely loved the product but I ordered from Amazon which limits your options as far as what color you want your actual glasses to be. I've received orders from temu quicker than this. Safe to say I will never order from lucyd again

13 novembre 2024
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Risposta di lucyd.co

Hello Maria, we have attempted to get in touch with you multiple times about your order but were unsuccessful. Please reach out to info@Lucyd.co if you still need support. Thanks.

Valutata 5 stelle su 5

Such a good company

I am absolutely blown away by the astonishing customer service at Lucyd! From start to finish, the entire experience was flawless. Communication was seamless, with every question answered promptly and thoroughly. I live in UK so ordering from US is a bit of a challenge but the staff went above and beyond, always kind and attentive, making me feel truly valued as a customer. I can confidently say that Lucyd has earned a loyal customer for life—I’ll always be getting my glasses from them in the future, and that’s a promise! Highly recommended to anyone looking for quality and care in one place!

12 novembre 2024
Non scritta su invito
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Risposta di lucyd.co

Thank you so much for the thoughtful review, and welcome to the Lucyd fam!

Valutata 1 stelle su 5

Horrible customer service

Horrible customer service. Their chat assist is basically a bot that asks for your email to which they never respond. They offer a discount code, no limitations in the offering and you go through the order process, try to use the code, and the message is doesn’t apply to the product. I’m sending ding screenshots to the AG’s consumer fraud division - it’s a classic false advertising scheme.

9 agosto 2024
Non scritta su invito
Logo di lucyd.co

Risposta di lucyd.co

Hello, I am sorry we missed your message. We do our best to reach out to all customers in the live chat during business hours or the next day if it's after hours. You can always reach us at info@lucyd.co.
I have just verified that the code that is issued from the email collection popup is valid, note that it only works once per customer. You can also unsubscribe immediately after receiving the code.
Please let us know if it is another code that is not working for you and we will get it fixed and honor the discount promised.

Valutata 5 stelle su 5

I won't go back to a headset!

If you want to lose the headset at work, and look cool doing it, this is your answer!

If you want to listen to music and stroll (with or without your lady, or pet) in style, these are your solution.

If you want to not be bored waiting for appointments, here ya go!

I have been using last year's glasses at my phone based work, and the battery life beats everyone, hands down. The freedom you feel not having to put on the headset is priceless. The sound quality is so good no one knows I am using them until I say something.

I won't go back to a headset, and will only use earbuds as a last resort.

Check them out, you won't regret it.

30 giugno 2023
Non scritta su invito
Logo di lucyd.co

Risposta di lucyd.co

Thanks for the awesome feedback!

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