Lucyandclaire Charleston Recensioni 

95
TrustScore 2 su 5

1,9

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I've basically been living in this knit dress since it arrived last Tuesday. The material is actually breathable, which helps a lot since it gets so humid here. I did email Jessica before buying to se... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

The image online was not the item received. Classic bait and switch. I was offered another item for “free” instead of returning as long as I paid $20 in shipping. Therefore I would’ve paid approximate... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Lucy & Claire is a scam, they are VERY professional when it comes to replying to your issue and it makes them seem legit BUT - inferior material from CHINA, the “Charleston” come on is a lie and when... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

A blouse I received is defective with dye spots in numerous places. The fabric is cheap and uncomfortable. The company states that they will not refund for defective items, only replace them. I would... Leggi di più

L'azienda ha risposto


Informazioni di contatto

1,9

Scarso

TrustScore 2 su 5

95 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,9

Tutte le recensioni

(95)

95 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I am sorry I did not see the reviews…

I am sorry I did not see the reviews before I ordered, although i place my order so long ago, I would not have seen most of them.
I can only repeat what others have written, poor sizing poor quality and ridiculous return procedure. Very misleading pictures.
My advice is dont order from them.

12 giugno 2026
Non scritta su invito
Logo di Lucyandclaire Charleston

Risposta di Lucyandclaire Charleston

We sincerely apologize for your experience and for any disappointment caused. We have already emailed you to help address your concern and to find a suitable resolution for you. We appreciate your feedback and the opportunity to improve our service.

Valutata 5 stelle su 5

I encountered an interesting experience…

I encountered an interesting experience because one item
I ordered did not fit nor did it meet my expectations. Lucy worked tirelessly to offer me an acceptable solution. I cannot say enough about their desire to make sure the customer is satisfied. So rest assured superior customer service is not dead!

11 giugno 2026
Non scritta su invito
Logo di Lucyandclaire Charleston

Risposta di Lucyandclaire Charleston

Thank you for your kind words. We’re happy to hear that you appreciated our service and that we were able to help find a solution for you. We truly appreciate your support and hope to serve you again in the future.

Valutata 3 stelle su 5

Resolved successfully

Lucy & Claire came through to give me a full refund.

1 giugno 2026
Non scritta su invito
Logo di Lucyandclaire Charleston

Risposta di Lucyandclaire Charleston

We sincerely apologize for your experience. We have already responded to you via email and are here to assist further. Customer satisfaction is important to us, and we always want our customers to have a positive experience. We appreciate your patience and look forward to helping resolve your concerns.

Valutata 1 stelle su 5

SCAM company

SCAM company. Product is cheap, looks cheap, material is cheap. Unwearable. Returning it will cost more than you paid for it. They give you an address in ? I googled the address and cannot even tell what country it is in! New City International Business Center, No. 1138 Changjiang South Road, Yushan Town, Kunshan City, Suzhou City, Jiangsu Province. DON'T BUY FROM THEM. The product is so inferior that their advertising is false. I already donated it to Goodwill. They offered only a 20% refund if I chose not to ship to (? what country?) It is worthless. A full refund, less reasonable shipping costs (not 80%,) would be fair.

8 giugno 2026
Non scritta su invito
Logo di Lucyandclaire Charleston

Risposta di Lucyandclaire Charleston

We sincerely apologize for your experience and for not meeting your expectations. We have already reached out to request additional information so we can better understand the situation and assist you further in finding a resolution. Thank you for giving us the opportunity to help.

Valutata 2 stelle su 5

The order took a long time to arrive

The order took a long time to arrive. My inquiry was politely answered but was useless. The fabric is not as it appears in the photos. There are no labels concerning fabric or washing instructions. Actually, no fabric information in the ad. I will wear the two tops I bought but won't purchase again. I should have known, FB ads for lines of clothing are typically not as they appear and are certainly not made in the US.

11 giugno 2026
Non scritta su invito
Logo di Lucyandclaire Charleston

Risposta di Lucyandclaire Charleston

We sincerely apologize for your experience. We have already reached out to you to request additional information so we can assist you further and help resolve the issue.

Valutata 1 stelle su 5

No Stars!

Actually, no stars! This is not a Charleston “mom & daughter” shop. It’s from China. Sizing is totally off & not at all as pictured. They take beautiful catalog model pictures & try to duplicate them with cheap fabrics. Customer service is polite & responsive, but, they can only offer 10% back or will give you 50% off more junk. I’ll try to contact my credit card company to report a scam.

10 giugno 2026
Non scritta su invito
Logo di Lucyandclaire Charleston

Risposta di Lucyandclaire Charleston

We sincerely apologize for your experience and for any frustration this has caused. We have already emailed you to help resolve your issue and are here to assist you further. Please check your inbox for our latest message, and once we receive your response, we will continue working with you toward a resolution.

Valutata 1 stelle su 5

Lucy & Claire Charleston are internet FRAUDS

Lucy & Claire are a SCAM and internet FRAUDS! Their clothes are NOT made in the USA, but in ASIA (which they don't disclose), are poorly cut, and of inferior material quality. The BEAUTIFUL clothes you see modeled in their ads are NOT what you get! The blouse I ordered was NOT the blouse I got! It takes FOREVER to get your merchandise from them, and if you are not satisfied or happy with it, good luck trying to get a refund! Lucy & Claire will NOT refund your money, forcing YOU to ship the item back to ASIA at YOUR expense.

6 giugno 2026
Non scritta su invito
Logo di Lucyandclaire Charleston

Risposta di Lucyandclaire Charleston

We sincerely apologize for your experience and for not meeting your expectations. We have already reached out to request additional information so we can better understand the situation and assist you further in finding a resolution. Thank you for giving us the opportunity to help.

Valutata 5 stelle su 5

I ordered a midi dress for a family…

I ordered a midi dress for a family gathering and was impressed by how comfortable it felt all day. The fabric drapes nicely and doesn't feel stiff at all. It looked polished without being overly formal.

30 aprile 2026
Non scritta su invito
Logo di Lucyandclaire Charleston

Risposta di Lucyandclaire Charleston

Thank you for your order. We’re happy to hear that you liked the midi dress and that it was comfortable to wear. We hope you order again next time.

Valutata 1 stelle su 5

No email, but you have all my information and my money. Including the money for the dress I never got. You have $217.81 of my money. Your return policy says “no hassle return” also false.

It's a scam...I ordered 3 dresses and they arrived via China. Very poor quality and sizing was way off. I emailed customer service and the response was one we receive photos of the dresses we would proceed. No response after that. I have emailed at least 6 times telling them I did not want replace with different dresses. Still no response. No phone number and no address to return or call. SCAM

5 giugno 2026
Non scritta su invito
Logo di Lucyandclaire Charleston

Risposta di Lucyandclaire Charleston

We sincerely apologize for your experience and for any frustration this has caused. We have already emailed you to help resolve your issue and are here to assist you further. Please check your inbox for our latest message, and once we receive your response, we will continue working with you toward a resolution.

Valutata 4 stelle su 5

The quality and fit were very good

The quality and fit were very good. I only wish there were even more color options available because the styles are lovely.

3 maggio 2026
Non scritta su invito
Logo di Lucyandclaire Charleston

Risposta di Lucyandclaire Charleston

Thank you for your order. We’re happy to hear that you like the quality and fit, and we appreciate your suggestion about more color options. We hope you order again next time.

Valutata 1 stelle su 5

If I was able to give zero stars I…

If I was able to give zero stars I would. Clothing ordered arrives (eventually) in the US via a slow boat from China. The 30 day return policy is a joke. You are required to ship your purchase back to Asia at your own expense. My purchase arrived well beyond the promised date and the quality was very poor. My advice Stay Away from this non-Charleston storefront.

5 giugno 2026
Non scritta su invito
Logo di Lucyandclaire Charleston

Risposta di Lucyandclaire Charleston

We sincerely apologize for your experience and for not meeting your expectations. We have already reached out to request additional information so we can better understand the situation and assist you further in finding a resolution. Thank you for giving us the opportunity to help.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più