I've basically been living in this knit dress since it arrived last Tuesday. The material is actually breathable, which helps a lot since it gets so humid here. I did email Jessica before buying to se... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
I've basically been living in this knit dress since it arrived last Tuesday. The material is actually breathable, which helps a lot since it gets so humid here. I did email Jessica before buying to se... Leggi di più
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The image online was not the item received. Classic bait and switch. I was offered another item for “free” instead of returning as long as I paid $20 in shipping. Therefore I would’ve paid approximate... Leggi di più
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Lucy & Claire is a scam, they are VERY professional when it comes to replying to your issue and it makes them seem legit BUT - inferior material from CHINA, the “Charleston” come on is a lie and when... Leggi di più
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A blouse I received is defective with dye spots in numerous places. The fabric is cheap and uncomfortable. The company states that they will not refund for defective items, only replace them. I would... Leggi di più
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Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I am sorry I did not see the reviews before I ordered, although i place my order so long ago, I would not have seen most of them.
I can only repeat what others have written, poor sizing poor quality and ridiculous return procedure. Very misleading pictures.
My advice is dont order from them.

Risposta di Lucyandclaire Charleston
I encountered an interesting experience because one item
I ordered did not fit nor did it meet my expectations. Lucy worked tirelessly to offer me an acceptable solution. I cannot say enough about their desire to make sure the customer is satisfied. So rest assured superior customer service is not dead!

Risposta di Lucyandclaire Charleston
Lucy & Claire came through to give me a full refund.

Risposta di Lucyandclaire Charleston
SCAM company. Product is cheap, looks cheap, material is cheap. Unwearable. Returning it will cost more than you paid for it. They give you an address in ? I googled the address and cannot even tell what country it is in! New City International Business Center, No. 1138 Changjiang South Road, Yushan Town, Kunshan City, Suzhou City, Jiangsu Province. DON'T BUY FROM THEM. The product is so inferior that their advertising is false. I already donated it to Goodwill. They offered only a 20% refund if I chose not to ship to (? what country?) It is worthless. A full refund, less reasonable shipping costs (not 80%,) would be fair.

Risposta di Lucyandclaire Charleston
The order took a long time to arrive. My inquiry was politely answered but was useless. The fabric is not as it appears in the photos. There are no labels concerning fabric or washing instructions. Actually, no fabric information in the ad. I will wear the two tops I bought but won't purchase again. I should have known, FB ads for lines of clothing are typically not as they appear and are certainly not made in the US.

Risposta di Lucyandclaire Charleston
Actually, no stars! This is not a Charleston “mom & daughter” shop. It’s from China. Sizing is totally off & not at all as pictured. They take beautiful catalog model pictures & try to duplicate them with cheap fabrics. Customer service is polite & responsive, but, they can only offer 10% back or will give you 50% off more junk. I’ll try to contact my credit card company to report a scam.

Risposta di Lucyandclaire Charleston
Lucy & Claire are a SCAM and internet FRAUDS! Their clothes are NOT made in the USA, but in ASIA (which they don't disclose), are poorly cut, and of inferior material quality. The BEAUTIFUL clothes you see modeled in their ads are NOT what you get! The blouse I ordered was NOT the blouse I got! It takes FOREVER to get your merchandise from them, and if you are not satisfied or happy with it, good luck trying to get a refund! Lucy & Claire will NOT refund your money, forcing YOU to ship the item back to ASIA at YOUR expense.

Risposta di Lucyandclaire Charleston
I ordered a midi dress for a family gathering and was impressed by how comfortable it felt all day. The fabric drapes nicely and doesn't feel stiff at all. It looked polished without being overly formal.

Risposta di Lucyandclaire Charleston
It's a scam...I ordered 3 dresses and they arrived via China. Very poor quality and sizing was way off. I emailed customer service and the response was one we receive photos of the dresses we would proceed. No response after that. I have emailed at least 6 times telling them I did not want replace with different dresses. Still no response. No phone number and no address to return or call. SCAM

Risposta di Lucyandclaire Charleston
The quality and fit were very good. I only wish there were even more color options available because the styles are lovely.

Risposta di Lucyandclaire Charleston
If I was able to give zero stars I would. Clothing ordered arrives (eventually) in the US via a slow boat from China. The 30 day return policy is a joke. You are required to ship your purchase back to Asia at your own expense. My purchase arrived well beyond the promised date and the quality was very poor. My advice Stay Away from this non-Charleston storefront.

Risposta di Lucyandclaire Charleston
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