Upon receipt of first order in May 2025, I saw pills contained ingredients to which I am deathly allergic. I immediately called and cancelled all future shipments. No future deliveries arrived, but th... Leggi di più
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This is one of those companies that sets you up with a free offer and doesn’t tell you it includes an ongoing service agreement so they start sending and charging and just never stop. You can’t find a... Leggi di più
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I ordered one bottle of capsules a few weeks ago and I also received a free trial bottle. I didn't notice any difference so not a lot of point continuing. Today I find another payment has gone o... Leggi di più
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They were quick to charge me an unwanted subscription order of 75,24€ I never placed (bank fees included), even though I had never even received the initial “free” trial order that cost me almost 20€.... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciati
Informazioni di contatto
South Congress Avenue 2407, 78704, Austin, Stati Uniti
- losethebackpain.com
1,4
Pessimo
386 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Hard to give his company even 1 star
Hard to give his company even 1 star. They are scammers...got one free bottle and it was useless. Even made me sick. Cancelled but they're still extracting money from my account even though no longer receiving goods. Change your bank card and they still manage to extract money. Borders on extortion in my opinion. Been going on for months.
10 dicembre 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hello Vanessa,
We received your request to cancel the Heal-n-Soothe subscription 26 November, 2023 and it was thus promptly canceled. A refund was issued as a courtesy on that day as well and would have processed back to the card that was charged within 10 business days. Please do not mistake the refund for a debit on your bank statement. You have no other active subscriptions with us.
Thanks,
Admin HBI-Staff
Ordered my free bottle but never…
Ordered my free bottle but never received it and was charged $79 on my credit card. I tried to contact on their contact page but it doesn't allow you to send a msg/complaint?A scam I think...
Paul
24 novembre 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hello Paul,
I'm so sorry for the mix-up! It looks like your original order was returned to us. The address may not have been entered correctly. Please email me: james@livepainfree.com and I can make sure we have the correct address for you. Additionally, I have canceled your subscription and refunded the charge.
Thanks,
James HBI-Staff
Problems
I did the same- ordered one bottle free and paid postage on 15th Aug '23. But I have received nothing either and been charged full price each month since I.e. Sept Oct Nov.
Tried to write via their contact area on website but there is no send button so my message didn't go anywhere. Is this a scam? And what can I do to cancel this payment.
28 novembre 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hello Josephine,
I refunded the transactions and canceled all active subscriptions.
Thank you for trying our product,
James K. HBI-Staff
Item not recieved and no confirmation recieved
My mum ordered from this company about 4 weeks ago and still has not recieved her product. What's really strange is that she did not receive any confirmation email for her order nor is there any real contact details online. We found an email address online and wrote to them but got the most weirdest disjointed auto reply I've ever seen- I don't think the inbox is actually monitored.
Furthermore, the site forces you to sign up to a monthly subscription and give card details before completing your first order. 4 weeks have passed and my mum has not recieved her order nor can we see how to cancel the subscription. The company obviously knows what they are doing and I seriously feel they are a rip off!
We would like to know when she will recieve her order and we would like to cancel the subscription ASAP ad we are sure the terms have kicked in now.
28 ottobre 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hello Jade,
I would be happy to help you resolve this issue. Please provide your mothers first and last name and email address so that I can locate her order. Feel free to email me directly at james@livepainfree.com
Thanks,
James K. HBI-Staff
DO NOT ORDER FROM THIS WEBSITE!!!!
DO NOT ORDER FROM THIS WEBSITE!!!!
My 75 year old nan has had severe pain and decided to order the “free” tablets. They ended up charging her card $130 aus twice once a month. Obviously every reply back they will say “it’s in our terms and conditions that this is a subscription after the free bottle” but it doesn’t state anywhere except for there 10 page terms and conditions. Obviously they know what they are doing if they won’t state that it turns into a subscription when ur actually buying the free trial. Absolutely disgusting to rip off people and especially people in pain. I can’t even figure out how to cancel because I have no order number or email
15 novembre 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hello Imogen,
Thank you for reaching out to us via Trustpilot. I would love to resolve this issue. In order to locate the account you reference in your review, I need the email address of your nan as well as her first and last name if you would be so kind. That way I can see her order history and see how to best take care of the problem. I look forward to hearing back from you!
Thanks,
James K.
HBI-Staff
The 90 day iron clad money back…
The 90 day iron clad money back guarantee is very misleading. You can't return opened bottles. You cant return bottles received from a subscription. That doesn't leave a lot of room or time for a refund,
especially when there are only 30 servings per bottle.
What good is a refund policy if you can't try the product to see if works??
7 novembre 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hello Vicky,
Thank you for reaching out to us via Trustpilot. Our 90 day moneyback guarantee reads as follows:
"If you’re not happy for any reason, simply return Heal-n-Soothe within 90 days of your purchase date for a full refund, less shipping. No questions asked.
For Single Bottle Returns:
Simply return your bottle, even if it’s completely empty, and you’ll receive your full purchase price, excluding shipping.
For Multi Bottle Returns:
Return all your bottles and you’ll receive a prorated amount based on the number of unopened bottles returned, excluding shipping."
I apologize for any confusion on the subject. If you provide me with your full name and email address I can make sure you have the correct return information. The return address is as follows:
PBD
Attn: Healthy Back Institute Returns
7055 South Decatur Boulevard
Suite #180
Las Vegas, Nevada 89118
Please include your first and last name as well as your email address with your return so as to be properly credited.
Thank you for trying our product,
Steve HBI-Staff
Who in their right mind would order a…
Who in their right mind would order a pill specifically for back pain; give me a break. Somehow they got my email address and these reoccurring pills kept coming until I call them direct to stop it. Do not under any circumstances order or even visit this web site because somehow they can get your email address and more info and the packets keep coming at $59/month.
I canceled with Wayne who did say when asked by me that I could get full credit back if unopened and mailed back at my expense. We'll see? If so I'll let you know.
The following is total BS:
Hi David,
It’s Jesse Cannone, Co-founder and CEO of the Healthy Back Institute.
I wanted to personally let you know that as of November, 7th 2023, your subscription: Heal-n-Soothe - SmartShip Savings Plan Trial With 395 Shipping - 4995 has been cancelled and you will no longer be billed per your request.
I’m sorry to see you go. I really am. You see, we’re obsessed with making our products the BEST natural solutions on God’s green earth. So, I’m always concerned when a customer cancels.
David, if there’s anything we can do to help you get better results, please give us a call at 800-216-4908 (240-780-5977 International). We’re open Monday through Saturday 8:00am to 6:00pm CST.
You can also reactivate your subscription at any time, through your online My Account or by calling us.
Monthly shipments are not for everyone. Prefer to order as you need? Use this code to save on your next order!
6 novembre 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hello David,
Thank you for reaching out to us via Trustpilot. We do not steal anyone's information. Customers submit payment and contact information voluntarily. We have no way to get that information otherwise. As soon as credit is issued for your return we will send you a notification email.
Thank you for trying our product,
Steve HBI-Staff
This company uses aggressive methods to…
This company uses aggressive methods to sell and then is hard to reach because no paperwork comes with the product. I would like to cancel any further shipments to my name. MARY Hamm, 650 Roche Point Drive, #11,North Vancouver BC Canada, V7H 2Z5.
Dave reports in some answers that he does not know how to reach customers. I have given sufficient information to identify my account.
1 novembre 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hello Mary,
Thank you for reaching out to us via Trustpilot. According to your account, your subscription was canceled 11/04/2023.
Thank you for trying our product,
Steve HBI-Staff
Heal-n-soothe works better for me than anything else.
The negative reviews I have read have mainly been about not understanding the terms and conditions rather than the product. To an extent, I can understand this, but it is worth saying I have used Heal-n-Soothe for several years, having found it to be remarkably effective in reducing numerous pains from which I was suffering. Needs the right dose. Best way to check this is after taking it for some time stop taking it. See what happens.
30 ottobre 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hello Lain,
We really appreciate your review of our product and are elated to hear that it has been effective for you! If you're interested, feel free to share your story with us at the following link for an exclusive discount: https://losethebackpain.com/my-testimonial/
Thank you again for trying our product,
Steve HBI-Staff
I have sent an email requesting to…
I have sent an email requesting to unsubscribe which I wasn't aware I was. While reading a previous email you stated it is term & agreement. I am on the aged pension and would like this cancelled and previous amount taken from account refunded immediately please as you left me with nothing while this medication caused me to be very ill.
16 giugno 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Scott,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity from the information you have given us on this web site. Please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses)
hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Who are you?
Although I sent for a free trial that cost the postage I was never under any illusion that I had set up a subscription for you to send more pills through the post and deduct £64 from my bank account more scarier than that is after the first payment I requested that you stop but I have no way of finding my account finding who you are or stopping this payment system and so another payment has been withdrawn from my bank account
Who are you people?
You sent me a free trial it was a complete failure and I never requested any more but yet you still steal money from my account
I have sent emails for you to stop only for them to bounce back
Please please stop
Thank you
Stuart
19 settembre 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Stuart,
Thank you for reaching out to us on Trustpilot.
We have reviewed your account and found that on July 5, 2023, you took advantage of our free trial offer.
To receive the free trial offer, you must agree to the terms and conditions. The terms and conditions of this offer state that you will receive a bottle of our Heal-N-Soothe product for free, just pay for the shipping and handling. The free trial includes our smart ship subscription service. If you like the product, do nothing and we will automatically send you a new bottle every 30 days after the trial period ends. You are under no obligation and you may cancel anytime.
We have found no record of an attempt to cancel your subscription prior to the first subscription shipment, so automatically on August 19, 2023, the subscription was processed and a new bottle was shipped.
Based on this post, we have cancelled your subscription as of September 21, 2023. No further shipments or charges related to this subscription will occur as of this date.
Thank you for trying our product!
Steve, Director of Client Services
The Healthy Back Institute
This product could be good but rice…
This product could be good but rice hull is an ingredient and studies have shown this to be inflammatory, which contradicts the purpose of the product. I returned my shipment because of this, still waiting on a refund, and hoping it's not going to be a problem like so many other people have experienced.
8 agosto 2023
Non scritta su invito
Risposta di Healthy Back Institute
To be clear, virtually all supplements that are put through the encapsulation process need to have some "other ingredients" listed below the supplement fact box to allow the encapsulation process to happen, with very few exceptions. There are many choices for manufacturers to use. The most common is silicon dioxide. We choose to use an organic product called Nu-FLOW; you can read about it here https://ribus.com/nu-flow/ ... That said, we only use what is needed, and relative to the total weight of the product, it is a minimal amount by weight and percentage. Regarding your statement that rice hull causes inflammation, I request that you write to me using our contact form, and I will investigate the matter.
https://losethebackpain.com/contact-form/
As part of our product development process, we do research and weigh all of our options, and these two studies show the safe and positive effect with Rice Hull.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5096276/
https://pubmed.ncbi.nlm.nih.gov/29063186/
I had to say 1 but you don’t deserve…
I had to say 1 but you don’t deserve it. I sent email to stop sending me your product. And today there is another one. If you don’t reply to customers it looks like a money grabber no matter what. Since you don’t bother replying I want spend another cent on returning your stuff. You took enough. Reading all other reviews you are no health provider except make healthy your wallet. No more!!!
14 settembre 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hello Bozena,
We have used your info here to locate your customer record. We have reviewed our email and phone system, and we can not find any contact record from the account info we have on file via email or phone. If it is possible you sent an email from an email address we do not have on file, we would not have been able to link the accounts. Regardless, we have canceled your subscription, and no further products will be sent.
Subscription…
I have tried to cancel this subscription, which by the way I never signed up for. I have just sent a second e-mail. My bank will nor authorise any payments. Customer service very poor. I have also instructed my bank not to pay you; which they are doing. Please read your e-mails
13 settembre 2023
Non scritta su invito
Risposta di Healthy Back Institute
We have used your info here to locate your customer record. We see you took advantage of our free trial offer twice in the month of July. We have reviewed our email and phone system and can not find any contact record from the account info we have on file via email or phone. If it is possible you sent an email from an email address we do not have on file, we would not have been able to link the accounts to an unknown email and process a request. Regardless, we have canceled your subscription, and no further products will be sent. Since you have instructed your bank to block charges, we have taken the liberty of deactivating your account on your behalf to ensure there are no further concerns. Thank you for trying our product.
I tried to unscribe the subscription…
I tried to unscribe the subscription last month because I didn't want to proceed with the order, when I noticed I would have to keep paying $79.90 every month, only for me to receive notification for debit alert from bank, it didn't go through because I have insufficient balance. Please help me unscribe from your end as I have made efforts to reach out to you for cancellation. I am not interested in the subscription again.
13 settembre 2023
Non scritta su invito
Risposta di Healthy Back Institute
Thank you for reaching out!
We have located your customer service account and canceled the subscription as you requested. You should see an email confirmation of this sent to the email in our system shortly. After today, September 20, 2023, you should see no further charges or shipments from your original subscription order. Thank you for trying our product.
Unsubscribe my subscription
When a client sends an email for you to unsubscribe them please do so.
I have sent 3 mails to your company saying I want to be unsubscribed but at the next month I am still debited.
Please unsubscribe me with immediate effect. This case has been filed with my bank and the next will be my lawyer.
Thanks
3 settembre 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Charles,
Thank you for reaching out on TrustPilot!
Until receiving this message on this site, our records don't show that we had received any such correspondence in regards to your account. I was able to locate your account and cancel the active subscription. You should receive an email confirming this cancelation.
Thank you for trying our product!
Thanks,
Steve, Director of Client Services
The Healthy Back Institute
I never ordered from this site
I never ordered from this site! I was reading about foods that help reduce inflation when the sight hyperlinks to try and sell me supplements. I closed out of the web page but somehow the got my credit card info, charged me $94.00 I only found this out when a unexpected package came to my home. IT WAS RETURNED UNOPENED.
30 agosto 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Ronald,
Thank you for reaching out to us!
We have reviewed your order history and our web data and can verify that you did place this order on August 23, 2023, at 9:25 a.m. CST.
While we can not confirm if you intended to place the order or not, you did input your personal information as well as your credit card info, agree to the terms and conditions, and click the Order Now button to place the order. Each step requires direct independent interaction to be completed.
Now if you clicked order now and then closed the tab thinking this would prevent the order, we can understand your confusion, but this does not terminate the order process. Once you click the order now button, the data is transmitted and the closing of the browser would only serve to prevent you from seeing the order confirmation.
If you have as you stated, returned the package to us unopened, then once it is received, we will verify its contents and refund you accordingly.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Return shipping on product that was received but not ordered.
I ordered 1 product. When it came it was accompanied by 6 bottles of a different product I did not know HBI offered. I did not nor would have ordered it had I known it existed. As with all their products it is expensive. HBI says since it was on my order I have to pay the return shipping. I truly hope the product I did order will be worth the hassle. I will not recommend this company to anyone.
29 agosto 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Penny,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses)
hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I’ve tried so many times to cancel my…
I’ve tried so many times to cancel my subscription. As I’m from the uk the cost shipping tax is too much ££ waste of money what a fool I’ve been
24 agosto 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi John,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses)
hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Avoid this company! Please cancel my order.
Avoid this company at all costs I would be most grateful if you could cancel my order immediately after several months of failed communication every time we have rang the number it just cuts off and there is no visible email address we can contact I have even been into my bank to cancel your payments twice yet you still manage to find away to keep taking the payments £52.00 is a lot of money to keep loosing each month especially on something that doesn't work! I have now had no choice but to take this matter further.
22 agosto 2023
Non scritta su invito
Risposta di Healthy Back Institute
HI Ferdia,
Thank you for reaching out to us. We have canceled your subscription and refunded the most recent subscription order for you. There will be no further orders from your subscription after August 25, 2023.
We are concerned that you could not reach us via phone. We checked our call logs going back to your original order date and have no record of the phone number you have on file, connecting with our phone system.
Our Contact Us information is available on our website which includes an email contact page, phone numbers for both domestic and international customers, as well as a link to log into your account to view your order history.
You may also cancel your subscription there.
We are sorry you were unable to reach us through any of these options but have taken care of your request at this time.
Thank you for trying our products!
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
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