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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Upon receipt of first order in May 2025, I saw pills contained ingredients to which I am deathly allergic. I immediately called and cancelled all future shipments. No future deliveries arrived, but th... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

This is one of those companies that sets you up with a free offer and doesn’t tell you it includes an ongoing service agreement so they start sending and charging and just never stop. You can’t find a... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I ordered one bottle of capsules a few weeks ago and I also received a free trial bottle. I didn't notice any difference so not a lot of point continuing. Today I find another payment has gone o... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

They were quick to charge me an unwanted subscription order of 75,24€ I never placed (bank fees included), even though I had never even received the initial “free” trial order that cost me almost 20€.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Salute e medicina

Informazioni fornite da varie fonti esterne

Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciati


Informazioni di contatto

1,4

Pessimo

TrustScore 1.5 su 5

386 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Heal n Soothe worked marvelously for my knee pain

I like many others saw heal n soothe after a youtube video. Not too busy, I heard it out and it sounded too good to be true. Against all alarm bells going on in my head, I ordered a bottle for and subscribed. The fist bottle was delivered and I forgot it somewhere. When the 2nd bottle was delivered, I cancelled but was told the order had already been processed. When the supplements I was using for my knee pain which was not exactly effective finished, I decided to give heal n soothe a try and was pleasantly surprised by the 3rd day. While the knee pain was there, it was clearly reducing. The shooting pain when I was climbing stairs was reducing. I Continued and finished the 2nd bottle and ordered more. I took breaks of a week or or thereabouts when I was on lemon detoxification and resumed heal n soothe. No regrets whatsoever. I still use heal n soothe and will try their other joint support. For me it worked when many others did not.

13 giugno 2024
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Valutata 1 stelle su 5

Dissatisfied customer

I have tried to contact the company telephonically and per email on several occasions without success. All emails bounce back and telephone numbers do not connect. I am totally dissatisfied. My intention never was to repeat prescriptions, nor for money to be deducted from my bank account on a monthly basis. It is impossible to contact this company. Patrick Mostert London England

12 giugno 2024
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Risposta di Healthy Back Institute

Hi Patrick! I took a look at your account and saw that your subscription was canceled and the most recent charge was refunded earlier today. You will receive an email confirming all of this and explaining that you will no longer be billed. I hope this resolves your issue, but If you have any other concerns, don't hesitate to reach out! https://losethebackpain.com/contact-us/ have a great day!

Valutata 1 stelle su 5

How do you get out of this spider's web?

Apparently using the cancel button doesn't work either. It took me a better part of a day to find it and another bottle just arrived. Stealing from the elderly is a crime and one to be looked at by the Attorney General's office which is my next stop. In case you don't understand PLEASE CANCEL THE SUBSCRIPTION THAT I DID NOT CONSENT TO. YOUR CANCEL BUTTON DOES NOT WORK. Please stop taking advantage of the elderly it's disgusting.

10 giugno 2024
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Risposta di Healthy Back Institute

Hi Victoria! Unfortunately, we are unable to locate your order info based on the information we have found here. If you would please contact us via one of our support options at the following: https://losethebackpain.com/contact-us/ This will help us locate your account and assist you further. Our customer support team looks forward to speaking with you!

Valutata 5 stelle su 5

Stand behind their guarantee

Though the products didn't seem to reduce my pain, and caused constipation, I was quite impressed in the ease and responsiveness to both cancelling my subscriptions online, as well as request and receive a full refund of my purchase in less than 24 hours. Try the product! It may work for you! And if it doesn't, in my experience, they stand behind their guarantee, no tricks or gimmicks.

7 giugno 2024
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Valutata 1 stelle su 5

I have been trying to contact Healthy…

I have been trying to contact Healthy Back a few times and end up with automated message saying number incomplete . I have also sent an email on the 15th of May to stop subscription/ payment and you have still continued to take money out this month. Henry Dabrowski, Australia. Please contact me via email.

4 giugno 2024
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Risposta di Healthy Back Institute

Hi Henry! I've gone ahead and canceled your subscription and refunded the most recent charge. You will receive an email confirming all of this and explaining that you will no longer be billed. I hope this resolves your issue, but If you have any other concerns, don't hesitate to reach out! https://losethebackpain.com/contact-us/ have a great day!

Valutata 1 stelle su 5

I have tried for months to cancel my…

I have tried for months to cancel my subscription all I get is automated non answers. I am moving house and still cannot cancel Mike Eagles 161 Newton Road RD 10 Whangarei 0170 New Zealand

18 aprile 2024
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Risposta di Healthy Back Institute

Hi Mike! I was able to locate your account and have canceled your subscription so you will no longer be billed or sent any products. You will receive a confirmation email regarding this. If you have any other questions or concerns, please feel free to reach out https://losethebackpain.com/contact-us/

Have a great day!
HBI Admin

Valutata 1 stelle su 5

Do NOT use them

If I could give less I would. I had an allergic reaction to the product so of course I am returning what I bought. The do NOT help you with returns!! It is all on you! You have to repackage, make a label and go out and pay for return shipping. I do NOT recommend this company at all. DO NOT USE THEM!!!

21 maggio 2024
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Valutata 1 stelle su 5

DO NOT TRUST THIS SCAM IT WILL CHARGE YOU RIDICULOUS FEES AND LIES ON THE WEBSITE!

checked my bank today and saw that I was charged of $123.83 the website promises no "hidden fees" yet I was charged unknowingly from this website for a "free" product. I am disappointed, the medication does not WORK, they took my hard earned MONEY and SCAMMED me out.

do not trust any website that promises "free" samples neither, paid actors to say no "hidden fees" as this is all an entire scam and lie. its a disgrace to take advantage of people who are searching for medication to seek relief.

this website pays for actors to advertise their products of Facebook as actually GOOD. WORKING. MEDICATION. the photos on the websites are just stock images of doctors ripped off the internet.

I am having my day off wasted with sitting in a bank wait cue to get my money back and refund this scam of a subscription. absolutely pathetic scam product.

18 maggio 2024
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Risposta di Healthy Back Institute

Hi Christine! We're sorry to hear that you had that experience, it seems like there may have been a misunderstanding regarding the Heal-n-Soothe trial offer. As stated in the terms and conditions during the checkout process, the free trial comes with a subscription that renews monthly after 30 days for the subscription price. I've gone ahead and canceled your subscription so that you will no longer be billed, and we've refunded the charge of $79.90 USD back to its original payment method, which should arrive within 7-10 business days.

Thank you,
HBI Admin

Valutata 1 stelle su 5

Impossible to cancel

Please cancel my subscription to Heal-n-Sooth! I have tried your phone number and it doesn't work. I have even changed my credit card to no avail. I can not afford it and it still keeps coming out of my account. I can't use the product because it has an adverse effect on my health (skin issues). I don't want to give out my address. However there won't be other Marjon Hofmans (Ref #0691963007?) on your customer database so it should not be an issue for you to to cancel. Please cancel asap.

11 maggio 2024
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Risposta di Healthy Back Institute

Hi Marjon!

I've just canceled your subscription so there should be no further charges or shipments, and we've sent an email confirming this to the email address on file. Please feel free to reach out if you have any other questions or concerns!

Have a great day!
HBI Admin

Valutata 1 stelle su 5

I have been trying everything to cancel…

I have been trying everything to cancel my subscription but no luck, I’ve 2 bottles sent since first email was sent, I don’t know what else to do, there’s many companies who offer a cancellation letter sent on your behalf but at a cost and I don’t trust them😣 please help🙏🏻

10 maggio 2024
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Risposta di Healthy Back Institute

Hi Adrian!

I see your subscription was canceled May 1st 2024 and we sent an email confirming this cancellation to the email address on file. Please feel free to reach out if you have any other questions or concerns!

Have a great day!
HBI Admin

Valutata 1 stelle su 5

Watch for scams when they say free. It's not always what it seems

Anything that offers free run from it so I. Decided to take them up on the offer for the free bottle $9.99 I thought to myself that's not a bad price. I can do that and if I don't like it. It's a 100% money back. Guarantee well the website kept forcing me 2 bottles, 3 bottles, 4 bottles and I decided no I do not want any other offer tell I try the free bottle ,Well, the website wouldn't let me. It kept saying it was not complete so I decided to completely back out of it and not hit Complete order. And I never finished the order well. Guess what the next morning? I woke up with a charge of $92.85. How can you charge someone if you don't complete the order? This is a scam, and I'm very unhappy with it. And I'm still waiting for my refund. Don't fall for this people. This is a scam more than ever. If you want to buy the product pay for it completely outright, do not let them try to scam you out of a free product it wasn't free now I'm waiting for $92.85 that I never even ordered and I didn't even know what I ordered . Got charged not happy wrong wrong.

4 maggio 2024
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Risposta di Healthy Back Institute

Hi Jennica! I'm sorry to hear you had that experience, it looks like you were able to reach our customer service on May 7th and spoke with one of our representatives who was able to assist you. Please note that refunds can take up 3-5 business days to appear back on your account. If you have any other questions or concerns please feel free to reach out at 1-800-216-4908

Valutata 2 stelle su 5

Hard to contact please cancel

Hard to contact please cancel
My order for Health n Soothe, Nettie GuthrieRef 069123095, 1279A, Highway 1, Okaihau New Zealand. Hope I don’t need to change my C/C ☹️

2 maggio 2024
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Risposta di Healthy Back Institute

Hi Nettie,
Thank you for reaching out to us. Using the info here on Trust Pilot, I was able to locate your account and cancel your smart ship subscription on your behalf. That cancelation was completed on May 8, 2024. After that date, you will not be billed or receive any further shipments from the subscriptions. We appreciate you trying our product!

Valutata 1 stelle su 5

junk does not work

junk does not work. try to send back the guy on the phone says why should they pay for my returns ? because youre a billion dollar scam operation and im on a fixed income. you have to pay to return these damn pills that dont work and they will take money out of your acct weekly w/o you permission.

8 aprile 2024
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Risposta di Healthy Back Institute

Hello Judy,

It is a part of the terms and conditions that you did agree to that the free trial of the Heal-n-Soothe will renew on a monthly basis (not weekly) after the 30 day trial period is through. Another part of those T&C explains that we do not provide return shipping. You did agree to those and give your permission.

Thanks,
HBI Admin

Valutata 1 stelle su 5

CANCEL MY SUBSCRIPTION

I ordered the product but I can't take as am on blood thinners. I have tried to cancel via my bank and have called the company 3 times and they just hang up or don't answer, I have also emailed, pleading to cancel. The company have taken £420 over the last 6 months and I can bearly afford to live. I have 6 unopened packs and still with chronic back pain.

PLEASE CANCEL MY SUBSCRIPTION!

Karyn Inglis

6 aprile 2024
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Risposta di Healthy Back Institute

Hello Karyn,

I see that we canceled your subscription earlier this month 07/04/2024 after receiving an email from you. You should have a confirmation email regarding the cancelation.

Thanks,
HBI Admin

Valutata 1 stelle su 5

A mysterious address

Hello: When I went by 7055 South Decatur Blvd in Las Vegas and looked for Suite 180...it did not seem to exist. In fact, all that is where it should be is an empty field...The warehouse in the 6900 block only goes up to suite 170. When I called to ask about this on the 800 number, I was hung up on twice. I guess your 800 number goes into some place in Texas. I am very curious ABOUT YOUR BUSINESS PRACTICES. I am returning all products with requested information..all unopened including the package it came in. Very curious.

3 aprile 2024
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Risposta di Healthy Back Institute

Hello Betsy,

It is a warehouse business park. If anyone searches our return address on google maps and zooms in they will be able to see very clearly that suite #180 exists right next to suite #170.

PBD
Attn: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118

Our number 800-216-4908 goes to one of our US based representatives anytime from 8am-6pm CST. I hope this clears up any "curiosity" that you had.

Thanks,
HBI Admin

Valutata 1 stelle su 5

I originally ordered a free bottle of…

I originally ordered a free bottle of this product not knowing that I had to cancel to avoid 2 payments being taken from my card unauthorized .I managed to create an account just to cancel the subscription for a second time , my concern is that i have received another bottle and hope not to be charged. I will be retuning the bottle and hope to have payment refunded , this is totally unacceptable especially as the product didn't work.

23 febbraio 2024
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Risposta di Healthy Back Institute

Hello Brian,

To order the free trial, all perspective customers must read and agree to the terms and conditions which are fully explained before the purchase. If you had read that you would see that the free trial comes with a subscription that renews monthly after 45 days for the subscription price. You would not have been able to make the purchase without agreeing to those terms and conditions.

As soon as we receive your return we will issue a full refund of the cost of all items returned.

Thank you,
HBI Admin

Valutata 1 stelle su 5

Their consistent advertisements for so…

Their consistent advertisements for so many different products borders on harassment. Not a day passes that I don’t receive at least two ads. When is enough enough?

25 marzo 2024
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Risposta di Healthy Back Institute

Hello Dorothea,

I see that you have been unsubscribed from all future emails. Let us know if there's anything else we can do for you.

Thanks,
HBI Admin

Valutata 1 stelle su 5

It’s a scam!!!

I wish my mum can stop buying online!! I’m so annoyed this company offers free deduct just to reel vulnerable people into a ridiculous subscription. And there is no way to contact them to cancel the subscription!!

Had to call the bank immediately to cancel all transaction.

15 marzo 2024
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Risposta di Healthy Back Institute

Hello Chidinma,

What is your mothers name so that I can search our records and cancel her subscription? You can respond to this chat or call customer service to verify your information and cancel your subscription. Domestic: 800-216-4908 or International +1 240-780-5977

Thank you,
HBI Admin

Valutata 1 stelle su 5

Customer service level is unacceptable

This companies level of customer service is completely unacceptable. I put a subscription on hold but they still went ahead and took more money! I emailed them and they said they were would refund a portion of the money out of courtesy! I said this was unacceptable and they replied saying they have received an empty email. I checked this and this is complete nonsense. They do not know what they are doing! I also went to delete my card details from my account to stop them from taking any more money and it stated 'unable to delete primary payment method" This is not allowed! I should be able to remove my card details from anyone I wish to! A complete scam.

11 marzo 2024
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Risposta di Healthy Back Institute

Hello Tanya,

Your subscription was canceled 03-09-2024. A FULL refund was issued for the subscription renewal. Refunds process within 5-7 business days depending on your financial institution.

Regards,
HBI Admin

Valutata 1 stelle su 5

What a scam I’m a disabled single mom…

What a scam I’m a disabled single mom and need every penny and they stole it

8 marzo 2024
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Risposta di Healthy Back Institute

Hello Crystal,

We canceled your subscription before any payments were withdrawn. To be able to order the free trial you must check the box acknowledging that you agree to the terms and conditions clearly and visibly explained directly above that box. The terms and conditions include the details regarding the subscription that will renew after 30 days if it is not canceled.

Thank you for trying our product,
HBI Admin

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