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Valutata 1 stelle su 5

Upon receipt of first order in May 2025, I saw pills contained ingredients to which I am deathly allergic. I immediately called and cancelled all future shipments. No future deliveries arrived, but th... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

This is one of those companies that sets you up with a free offer and doesn’t tell you it includes an ongoing service agreement so they start sending and charging and just never stop. You can’t find a... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I ordered one bottle of capsules a few weeks ago and I also received a free trial bottle. I didn't notice any difference so not a lot of point continuing. Today I find another payment has gone o... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

They were quick to charge me an unwanted subscription order of 75,24€ I never placed (bank fees included), even though I had never even received the initial “free” trial order that cost me almost 20€.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Salute e medicina

Informazioni fornite da varie fonti esterne

Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciati


Informazioni di contatto

1,4

Pessimo

TrustScore 1.5 su 5

386 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Unaware a subscription was in place ?

I would like to cancel the subscription i was unaware of but cannot find a way to do this!

29 agosto 2024
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Risposta di Healthy Back Institute

Hi Sylvia! I understand you purchased a Free Trial bottle of Heal-n-Soothe and may have misunderstood the terms regarding the trial period and subsequent subscription. But no worries! I've gone ahead and canceled your subscription so you will no longer be billed or mailed any products. Additionally, I've refunded the most recent charge on your account, and you will receive a confirmation email of all of this shortly. Have a great day!

Valutata 1 stelle su 5

The pills do not work

The pills do not work, and they continue to charge you without authorization. I have been trying to cancel and I am unable to. I had to call my bank to get a new card. Be careful.

26 agosto 2024
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Risposta di Healthy Back Institute

Hi Gabriella! It sounds like you accepted our free trial offer for Heal-n-Soothe, which included a SmartShip subscription for the product to begin after the trial period. The free trial was for 30 days and as we did not receive a request to cancel, the SmartShip subscription processed a new bottle on your behalf. We certainly understand how things like this can be overlooked, so we will be happy to assist you in canceling your subscription. Please contact us 800-216-4908 (U.S. & Canada) or 240-780-5977 International (Outside of U.S. & Canada)

Valutata 1 stelle su 5

I have been trying for months to cancel…

I have been trying for months to cancel my orders. This product has not helped at all and it is now just an expense I do not need but cannot see how to cancel.
If anyone can help that would be great.

26 agosto 2024
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Risposta di Healthy Back Institute

Hi there, Sara! I've just gone ahead and canceled your subscription now so that you will no longer be billed, and you will receive a confirmation email of this shortly. We're sorry to hear that Heal-n-Soothe wasn't able to help provide relief for you, but we do appreciate you giving it a try. Have a great day!

Valutata 2 stelle su 5

Sly tactics

I listened to the presentation....the entire one! I am very hopeful as we ALL are who place an order. I think they rely on desperation. I am waiting for my order but I have to say all the add-ons after you think you place your order cheapens the experience and makes me doubtful. I was hoping this site was different. I'm tired of these "only available at this price at this time" shennigans. and the many no thank yous. If your product is soooo good then why do you have to resort to these insulting sales tactics? I will give a review of how the product works in a few weeks.

24 agosto 2024
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Valutata 1 stelle su 5

May be legitimate, but felt like a scam

This company seems to have some very questionable practices - I was sent product I did not order, and when I attempted to go through the website to return it, the page errors out due to a zendesk configuration issue and the return is prevented.

24 agosto 2024
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Risposta di Healthy Back Institute

Hi Lynne! Here is the return address where you can send your unwanted items for a refund:

PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118

Valutata 1 stelle su 5

I have to return the Heale n sooth…

I have to return the Heale n sooth capsizes. They have not helped. If anything they have put me to sleep. I started with the sample and am not impressed. The second bottle was supposed to be 49.95 but I’m being charged $58.00. This I cannot afford especially since I am not impressed with it.

23 agosto 2024
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Risposta di Healthy Back Institute

Hi Betty! I've gone ahead and canceled your subscription and refunded the charge of $58. You will receive a confirmation email showing all of this

Valutata 1 stelle su 5

I am still awaiting delivery of this…

I am still awaiting delivery of this product 10 days from ordering. I was so anxious to try Heal and Soothe and should have read these reviews prior to ordering
À
I cannot ring the number provided
Please give an email address. The bottles I ordered were paid from my WISE account si there is proof of payment It is now the 21st

13 agosto 2024
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Risposta di Healthy Back Institute

Hi Sheela, we're excited for you to be able to try Heal-n-Soothe and we want to do everything we can to make sure you receive the product. I tried to find your order in our system based on the information you've provided here, but I was unable to find any orders under your name. Please reach to us so that we can ensure that you receive your order 9AM - 7PM EST (Mon - Sat)
800-216-4908 (U.S. & Canada) 240-780-5977 International (Outside of U.S. & Canada)

UPDATE: Thank you for the additional information you've provided. We were able to locate your order and it appears to still be on the way, I've requested to have the tracking number emailed to you. We look forward for you to get your order.

Valutata 5 stelle su 5

Pain free and happy

I have spinal stenosis and degenerative disc disease. I have had 2 spinal ablations and several rounds of steroid shots in my back and neck. I have been using heal and soothe for 2 months and I am pain free. I will never be without this product. Nothing gave me relief but Heal and Sooth has. I subscribed to get it monthly and have never had a problem with over charges or with receiving my order on time!

12 giugno 2024
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Risposta di Healthy Back Institute

Hi Rhonda! We're so happy to hear that Heal-n-Soothe was able to give you the relief you were searching for. The pain from spinal stenosis can be debilitating for many, and it's always fantastic to hear someone who was able to overcome that using our product. Thank you for sharing your story! - HBI Admin

Valutata 1 stelle su 5

I paid for the free trial and then…

I paid for the free trial and then cancelled my subscription and received a email stating unsubscribe successfully 1mth late I get charged $128 even tho I unsubscribed ever mth I'm getting charged $128 this has been happening for the last.4mth and I can't find anywhere to unsubscribe from this can you explain how this is happening this is mind blowing how you unsubscribe to something but yet they still have access to take funds from your account how do you get a refund as I have 4 bottle sitting here collecting dust

6 marzo 2024
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Risposta di Healthy Back Institute

Hi, I cancelled the Heal n Soothe subscription for you. You previously had cancelled a subscription for a different product you had ordered, Super Joint Support, but not the Heal n Soothe. That is why it was being sent to you, because you ordered a subscription for it. We have a 90 day return policy, you can pay to ship back unopened bottles for a refund.
PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118

* Please include your packing slip with your return.

Valutata 1 stelle su 5

Free trial will charge you twice..sneaky

Here is how this free trial scam works people. When you order a free trial and pay for the shipping they set you up a subscription to repeat the order which you have to cancel if you don't want any more orders. Lots of good sites do this kind of thing but this site CHARGES YOU FOR SETTING UP THE SUBSCRIPTION!

So you will have two lots of money taken from your bank even if you cancel the subscription. One for shipping and one for setting up a subscription.

If the product worked they wouldn't do this kind of thing.

2 agosto 2024
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Risposta di Healthy Back Institute

Hi David! I think there may be a misunderstanding in how our Free Trial for Heal-n-Soothe works. The shipping fee is only paid so that we are able to send you a bottle of the Heal-n-Soothe for you to try. From there, you will not be charged again unless you decide to continue past the 30 day trial period. I hope this clears up any confusion, and I see you've already canceled your subscription on your account, so feel free to reach out with any other questions or concerns!

Valutata 1 stelle su 5

Something very wrong here

Something very wrong here, I believe it to be a money grab operation beware

31 luglio 2024
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Risposta di Healthy Back Institute

Hi Jimi! While we are a for profit business that has been around for more than 20 years, our primary mission is to help our customers live the pain-free life they deserve without resorting to costly and dangerous drugs and surgeries. We have various purchase options that include a free trial, which per the terms and condition enrolls you in a subscription plan that offers a reduction in price per bottle as well as on the shipping cost. However, if a subscription is not something you are looking for, we also have one-time purchases and often have special deals we can offer if you contact us by phone 9AM - 7PM EST (Mon - Sat) 800-216-4908 (U.S. & Canada) 240-780-5977 International (Outside of U.S. & Canada).

Valutata 1 stelle su 5

Duped

Yet another Duped customer, I wish Id had the chance to check out these reviews before I responded to they're advert !! I've also had money taken from my credit card without any authorisation, so, they also deserve a Bad review!!

27 luglio 2024
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Risposta di Healthy Back Institute

Hi Anthony! Taking a look at your account, it it's possible you may have ordered one of our free trial bottles of Heal-n-Soothe and agreed to the subscription without realizing it. Either way, I've gone ahead and canceled your subscription and courtesy refunded the most recent charge on your account. You will receive a confirmation email stating all of this. Have a great day!

Valutata 3 stelle su 5

Marketing methods are way too aggressive.

This review is primarily about their marketing techniques. Last night I came across their web site and decided to try the free sample. After spending way more time than I wanted watching a video that could have conveyed the information in 2 or 3 minutes I agreed to the sample and, reluctantly, the monthly renewal. Unfortunately that wasn't enough as you can't complete the order without having to wade through pages of advertising trying to get you to sign up for more products with required monthly renewals. I don't know if Dr. Paris is behind this or if he has unknowingly signed up with an unscrupulous marketing company but in my opinion this is not how a reputable company does business. I would have been willing to do the shipping charge for the free bottle and if it worked order more. I do not like the idea of having to commit to a monthly charge for more product. Even with my prescription meds I order a 3 month supply myself. I know the providers like the automatic reorder system as it reduces their staff requirements but when i die I don't want renewals continuing to be charged to my account causing time wasted by my children to straighten it out. I'll consider trying it without required monthly charges and recommend you totally revamp your web site. That is if customer satisfaction is as important as the profit motive.

12 luglio 2024
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Risposta di Healthy Back Institute

Hi Gerold! We understand your frustration, and if you would perhaps instead be interested in making a one time purchase of a single bottle at the regular price without being signed up for any recurring subscriptions, feel free to reach out to us by phone 9AM - 7PM EST (Mon - Sat) 800-216-4908 (U.S. & Canada) 240-780-5977 International (Outside of U.S. & Canada)

Valutata 1 stelle su 5

I ordered the free trial + 4 bottles of…

I ordered the free trial + 4 bottles of Heal and Soothe and wanted to go to check out but more products kept popping up to which I declined. Finally made it to check out and it ordered me the other two products I declined and took twice what I was planning to pay. So not cool! Plus there is no where that tells me when my will be shipped. I am expecting GREAT results and a refund of the products I did not order.

5 luglio 2024
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Risposta di Healthy Back Institute

Hi Carla! I took a look at your order and it seems that it did not fully process, so thankfully no charge has been made and no products have shipped. If you would like to contact us and edit the order to remove any items please call us 9AM - 7PM EST (Mon - Sat) 800-216-4908 (U.S. & Canada). I hope this helps!

Valutata 1 stelle su 5

Another case of BEWARE!!ignoring my…

Another case of ignoring my cancellation - this is appalling behaviour and I now have 2 moths of unwanted product + the postage to the UK, I am horrified with the service or lack of it I have received, I have written nd unsubscribed but still the stuff keeps coming and it hasn't made any difference to my condition - just draining my bank balance

24 giugno 2024
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Risposta di Healthy Back Institute

Hi Jane! I'm sorry to hear you had that experience, I see where your subscription was canceled on July 5th so there will no longer be any billings or shipments. Hopefully this solves your issue, have a great day!

Valutata 1 stelle su 5

Does nothing for my back pain

Does nothing for my back pain. Only prescribed medication works. How have you been charging your product to my new credit card number?
Stop using my credit card! You can find me ! You don't have any problem using my credit card illegally! Go back further...you have been rorting me for a long time. And you have refused my requests..several requests for a long time! I am a widow now& i don't have anyone! I don't even have a credit card anymore! I have told them to cancel it. I have to pay it off now! You won't win! You should be ashamed of yourselves!!

27 giugno 2024
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Risposta di Healthy Back Institute

Hi Patricia! I'm sorry to hear that you were not able to get relief with Heal-n-Soothe. We always recommend taking it on an empty stomach every time you take it with a glass of water - this helps ensure you get the best effect. Also, I would be glad to look into your issue with the credit card, Unfortunately, we are unable to locate your order info based on the information we have found here. If you would please contact us via one of our support options at the following: https://losethebackpain.com/contact-us/ This will help us locate your account and assist you further. Our customer support team looks forward to speaking with you!

Valutata 1 stelle su 5

Keep sending me goods I did not…

Keep sending me goods I did not request! I have had to instruct Bank to decline payment!
Its not reputable!

26 giugno 2024
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Risposta di Healthy Back Institute

Hi Rosemary! I've gone ahead and canceled your subscription and refunded the most recent charge. You will receive an email confirming all of this and explaining that you will no longer be billed. I hope this resolves your issue, but If you have any other concerns, don't hesitate to reach out! https://losethebackpain.com/contact-us/ have a great day!

Valutata 1 stelle su 5

Please cancel my alleged subscription

Please cancel my alleged subscription. I have no wish to continue with the medication and the ubstanciated claim you proport. I can't take, what ever it is, in the medication as on blood thinners due to a heart complaint

23 giugno 2024
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Risposta di Healthy Back Institute

Hi! Unfortunately, we are unable to locate your order info based on the information we have found here. If you would please contact us via one of our support options at the following: https://losethebackpain.com/contact-us/ This will help us locate your account and assist you further. Our customer support team looks forward to speaking with you!

Valutata 1 stelle su 5

I didn't sign up for a subscription so…

I didn't sign up for a subscription so I found it odd that I got an email saying that my next order was on the way. I tried to cancel for one whole day, and the website wouldn't let me into my account, saying that my email was invalid, even though it was the email they were sending all the announcements to, including the new shipment. But today I was finally able to get in and cancel it. However, that wasn't easy either. You have to give a reason to cancel and if you say you can't afford it, then it goes to an ad for a reduced pricing plan. Finally I had to pick, "I am completely pain free." That worked and I got a message saying my subscription was cancelled.

I am a senior and to be put through all this was very stressful. I knew I had not signed up for a subscription and was dismayed that money was going to leave my bank account again, when I already had 6 bottles left from the first shipment.

It's like the designed the cancellation system to encourage people to give up--especially seniors who may not have the stamina to follow it through.

17 giugno 2024
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Risposta di Healthy Back Institute

Hi June! I'm sorry you had that experience on our website, we're glad to hear you were able to successfully sign in. Please feel free to reach out if you have any other questions 9AM - 7PM EST (Mon - Sat) 800-216-4908 (U.S. & Canada) 240-780-5977 International (Outside of U.S. & Canada)

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