Just completed a large commercial project for in city. Unfortunately we had a snag with basement shower and loo not draining. Quick response. Ben came out and cleared blockage locally but was not h... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Second time using this company for our drains and would really recommend them! Ben came out to do a drain survey for us today - he was very helpful and we really appreciated his advice on what we c... Leggi di più
L'azienda ha risposto
The waste pipe leading to from my kitchen sink had narrowed due to fat build up. This resulted in the sink draining drain slowly and water from the washing machine backing up into the sink as well as... Leggi di più
L'azienda ha risposto
An initial survey showed many defects in our old drain channel. Engineer Ben and his guys cleaned and installed liner in 2 drain sections and resolved any issues that came up. The survey was detailed... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
London Drains Direct Ltd is a professional and reliable family run company that specialise in drain clearance and repair services for residential and commercial properties in London and Home Counties. Our team of experienced technicians combine their expertise and the latest technology to provide the following services:- - Drain clearance for blocked drains, sinks, toilets, showers, and gullies - Drain repair for damaged pipes and broken drain systems - CCTV Drain Surveys for homebuyers, build overs, condition reports & diagnosing drainage issues - Drain jetting for high-pressure cleaning and unblocking of drains - CIPP Drain Lining and Patching for non-intrusive repair of pipes without excavation - Emergency Drain Services available 24/7
Informazioni di contatto
Unit 9 Dutton Farm, Bangors Road South, SL0 0AY, Iver, Regno Unito
- 0207 118 0999
- info@londondrainsdirect.com
- londondrainsdirect.com
4,8
Eccellente
198 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service - highly recommended
Ben from London Drains attended our property due to disgusting raw sewage coming up in our garden. The phone communication was excellent and the prices were fully explained before the appointment and were very competitive compared to others we contacted. Ben did what he could to resolve the issue and found it was due to a neighbour connecting their toilet to the rainwater pipe! He told us straightaway and said we had to report it to Thames Water which we did. We found Ben to be professional, polite, knowledgeable and extremely helpful - you cant ask for more than that. Would definitely use again. Thanks for your help
21 febbraio 2021
Non scritta su invito
Risposta di London Drains Direct
The team here at London Drains Direct are thrilled to receive such a great rating. Thank you for taking the time to leave a review.
Fast, Honest, Good Value
Turned up within an hour. Did the job as per the quoted. Problem solved of outside blocked drain. A relief. The guy who showed up was Ben who was cheerful and polite - professional. Other services quoted me more per hour and you don't know what the final amount would be. Some couldn't come on the day which means we could not run any water. London Drains Direct answered the phone timely, showed up timely, solved the problem. Would use them again.
17 febbraio 2021
Non scritta su invito
Risposta di London Drains Direct
Thank you for your positive feedback. We work hard to deliver the best service possible and we are glad it showed during your visit!
Thank you for responding
Thank you for responding, my point is not that you didn't state your costs, just the reality of them.
£12 per min is extortionate.
You talk about £60+VAT for manual, and £120+ VAT for mechanical - but never that it takes less than 10 mins. Looking through your reviews it is fairly common that it is this quick.
Also, "he put his hand down the drain and pulled out loads of fat" is rather dramatic for what actually happened.
6 gennaio 2021
Non scritta su invito
Risposta di London Drains Direct
Hi Jacky
We are sorry that you still feel that the engineer did not spend enough time clearing the blockage.
We offer a clear fixed price system, which means that if we spend an hour clearing a blockage, or 20 minutes, the price is the same. We invest heavily in the latest equipment and training to ensure our engineers are operating efficiently.
As quoted in our Live Chat transcript, our prices can be found at https://londondrainsdirect.com/price-list/
Reliable, professional and honest!
Contacted London Drains Direct were very professional over the phone and had Ben see to the problem. Was very helpful, fast and efficient. Explained with transparency and honesty. So grateful, has restored my faith (have had many crooked engineers do botch-up jobs). Thank you.
Mrs Harris
21 dicembre 2020
Non scritta su invito
Risposta di London Drains Direct
Hi Mrs Harris
Thank you for taking the time to leave a 5 star review. We are pleased that you are happy with the service you received and we really appreciate your feedback.
London Drains came promptly and…
London Drains came promptly and efficiently to sort out a blocked rainwater drain, caused unbeknown to any of us, by British Gas in the 1990s drilling a hole through it to put a new residential gas mains pipe through, to save digging deeper to route the pipe under the drain. The quality of service I got from London Drains was excellent and really friendly, even to the extent of ringing National Grid to report the problem and get me a number to call.
I would recommend them to anyone.
14 dicembre 2020
Non scritta su invito
Risposta di London Drains Direct
Hi John,
Thank you for the great review. At London Drains Direct Ltd, we rate customer service highly, so we are glad that our engineers could help with the rather unusual problem.
Highly recommend- Alan was great!
Highly recommend!
Had a blocked sink - water not moving at all.
Alan from London Drains Direct came and sorted it in no time. He was professional and courteous. Happy to answer all my questions and talked me through what he was doing and why. The company are straight forward about pricing & have lovely staff. Many thanks Alan. :-)
2 dicembre 2020
Non scritta su invito
Risposta di London Drains Direct
Hi Sherene,
Thank you so much for taking the time to leave us a 5 star review. We ensure that our pricing is clear from the outset, so that there are no surprises
At London Drains Direct Ltd, we pride ourselves on our customer service so we are extremely happy that you found our staff to be lovely. We have passed on your kind words to Alan.
110% professionalism
Perfect job today. Some years ago dynarod cleared my drains and noted there were many stones down there, but did nothing about it. No surprise then that today they got blocked again. The LDD guy also noted the stones and physically almost disappeared down the manhole spending half an hour scooping them all out by hand. But the U bend, also full of stones, is unreachable by hand. So he tried to blast them out with high pressure - no luck. And tried again - no luck. His mate and I suggested to call it a day, but he persisted and on the last try and after an hour of trying managed to unblock. Over and above the call of duty!! Superb!
30 novembre 2020
Non scritta su invito
Risposta di London Drains Direct
Hi Michael
Thank you for taking the time to leave a review. We are glad that you received a great service and we have passed on your kind words to Alan.
London Drains Direct were prompt
London Drains Direct were prompt, friendly and honest. Highly recommend their services to anyone with blocked drains.
Thank you
29 novembre 2020
Non scritta su invito
Risposta di London Drains Direct
Hi Gary,
Thank you for taking the time to share your experience of using London Drains Direct Limited. We take pride in knowing that our customers are happy with the service and we really appreciate your feedback.
Excellent service. Highly recommended.
Had a problem with a blocked main drain outside causing backup-up sewage for the whole house. Spoke to London Drains by 'phone and they were very clear and upfront about the charging structure.
Barry and his mate arrived later that day and were incredibly efficient and effective at getting the job done. They made sure that 3 sections of drain and the outlet to the main sewer beneath the road were cleared of blockages.
Bottom line is that I can now be confident that the entire system is clear and working as it should and the work was carried out for a fair price with no hidden extras. I can't ask for more than that.
Thanks, London Drains/Barry/Barry's mate!
24 novembre 2020
Non scritta su invito
Risposta di London Drains Direct
Hi,
Thank you for taking the time to leave us a review. We are glad that you had a good experience and that Barry was able to fix the problem. We have passed on your kind words to him.
Very professional.Will recommend .
18 novembre 2020
Non scritta su invito
Risposta di London Drains Direct
Hi Oana
Thank you for taking the time to leave a 5 star rating. Your feedback is greatly appreciated.
Great company - Friendly, professional and quick.
Great company, very prompt and professional service. Investigated an issue with a leaking drainage causing a damp problem in my property.
Cleaned and jet washed the drain out quickly. Would highly recommend for fast friendly service.
13 novembre 2020
Non scritta su invito
Risposta di London Drains Direct
Hi Stephen,
Thank you for your positive feedback. We work hard to deliver the best service possible and we are glad it showed during your visit!
Very prompt and good natured service
Very prompt and good natured service. They sorted out a blocked outdoor drain, and left the area clean and tidy. Nice people to deal with.
11 novembre 2020
Non scritta su invito
Risposta di London Drains Direct
Hi Tom,
Thank you for taking the time to leave us a 5 star rating, it is much appreciated!
We had a clogged up kitchen sink and…
We had a clogged up kitchen sink and Edward turned up within an hour of us making the call. He tried everything to unclog the system as it was pretty bad and managed to fix the problem after half an hour. He waited to make sure it’s all working, so I could not recommend him more. Great job!
10 novembre 2020
Non scritta su invito
Risposta di London Drains Direct
Hi Jeremy,
Thank you for taking the time to leave us a review. We are glad that you had a good experience and that Edward was able to fix the problem. We have passed on your kind words to him.
Excellent service :)
Excellent help, urgently needed and not disappointed! London Drains Direct were fast, on time (early actually!), quick to call and let me know their arrival time in advance. Vitally they did the job and fixed the drain within an hour. Left everything super clean and were a pleasure to talk to. A ruined day rescued.
7 novembre 2020
Non scritta su invito
Risposta di London Drains Direct
Thank you so much for the great review, it really is appreciated. We pride ourselves on our customer service, so it is great to have your positive feedback.
Excellent Work
I had this blocked gully drainage for the past six months, thanks to the builders! Edward was very polite, helpful, professional and attentive, sorted the issue out in 10 minutes.
They give quotes beforehand for manual clearance and one for the machine clearance, so no unexpected bills afterwards.
Thanks for the great job Edward.
27 ottobre 2020
Non scritta su invito
Risposta di London Drains Direct
Hi Ozlem,
Thank you so much for taking the time to leave us a 5 star review. We ensure that our pricing is clear from the outset, so that there are no surprises. We have passed on your kind words to Edward.
Great service start to finish.
Wonderful service from the moment of enquiry to carrying out the needed works.
All the staff I encountered or spoke to were friendly, and polite - explaining everything that they were going to do, and what costs were involved.
Would highly recommend to anyone!
20 ottobre 2020
Non scritta su invito
Risposta di London Drains Direct
Thanks for the great review Sarah. Our staff at London Drains Direct Limited really appreciate your kind words.
They took £480 for a blocked toilet…
They took £480 for a blocked toilet that wasn't fixed or completed and then they demanded more money to fix it even though it wasn't through misuse and under guarantee. When approached they were very defensive , negative and argumentative and did not sort it out as an emergency even though they claim to be 24 hours on their site. Exploitative, profiteering, unprofessional and incompetent. Avoid and do not trust them.
18 ottobre 2020
Non scritta su invito
Risposta di London Drains Direct
Good afternoon David,
Thank you for taking the time to write a review, we value all feedback even when it is negative.
In response to your review I would like to note the following points:-
- On our original attendance to the property for a blocked toilet, numerous wet wipes were visible in the toilet. This is a clear misuse of the system. Our engineers pulled out vast amounts of wet wipes from the system using a flexshaft machine, this process was completed numerous times but still did not clear the blockage. The engineers had to access the waste pipe under the bath to clear the blockage using the HPWJ and microbore hose. It had to be cleared several times as it continued to block up again. The pipework was then cleaned to ensure it was clear of wipes. It was tested and left free flowing
- The toilet is located in a loft area which has been converted into a studio flat, it has been installed on the opposite side of the property to where the stack pipe is located. The pipework from the toilet runs directly into a 90 degree bend and then into another 90 degree bend behind the bath and then we suspect it runs through the joist of the floor, approx. 8m across the building
- You were advised upon completion that the works were not guaranteed due to the misuse of the system by your tenant and because of the way the toilet has been installed
- The toilet was clear and flowing for 7 days before you called on Friday evening and reported a further blockage
- Even though the works were not guaranteed it was arranged for our Director to return to the property on the Saturday morning, as all our engineers were fully booked, as a gesture of goodwill
- Following texts to our Director in the early hours of Saturday morning, he called as agreed at 9am and advised he would be on his way to the property shortly. He called the tenant on his way to the property who advised they were not available. He then contacted you and explained and the visit was rearranged for the next morning
- We attended to the property as arranged. Clearance was attempted using the flexshaft through the toilet to no avail. Undeterred, he climbed out onto the pitched roof to gain access to the pipework and attempted to clear using the flexshaft and rods but this was also unsuccessful
- He tried to contact you to discuss the next steps that would have to be taken but there was no answer. When you called him back that afternoon the above details were reiterated to you and advised a 2 man crew would need to attend. You requested that same day but unfortunately it was not possible
- You became very aggressive and angry on the telephone to the Director and proceeded to scream down the phone, he couldn't actually make out most of what was said, and then hung up the phone
- At no point during that conversation was any demand for money made, in fact charges for the further works required wasn't even mentioned
As a company we have been sympathetic to the problem you are facing, which is why, even though the works weren't guaranteed, our Director attended to the property to try and resolve the issue.
If you do wish to discuss this further please do not hesitate to contact our office.
Kind regards,
London Drains Direct Ltd
Lovely pair of chaps
Lovely pair of chaps. Joe and Allan. Very competent, polite and did a thoroughly good job efficiently and cleanly. Not sure what more you can ask.
Cleaning out drains can’t be the most pleasant of jobs... but these two did so with a smile.
15 ottobre 2020
Non scritta su invito
Risposta di London Drains Direct
Hi Ray,
Thank you for taking the time to leave a review. We are glad that you received a great service and we have passed on your kind words to Joe and Alan.
Great company
Great company. Booked a call out online as the website had a live chat option & was easy to navigate. Joe came the following day & was friendly, informative & efficient. Even though my blocked pipe problem was internal the area was left clean, tidy & odour free. Would definitely recommend.
2 ottobre 2020
Non scritta su invito
Risposta di London Drains Direct
Hi Julie,
Thanks so much for taking the time to leave a review. It is good to hear that our Live Chat system was easy to use and that Joe was able to sort out the blockage.
Excellent customer service
Quick response to our initial call. Problem resolved quickly and efficiently. No hidden charges. Wouldn't hesitate to recommend.
23 settembre 2020
Non scritta su invito
Risposta di London Drains Direct
Hi Keith,
We are very grateful for your 5 star review. We work hard to ensure that our customers are fully informed of our prices and that there are no hidden charges. Thank you for taking the time to leave a review.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.