Lomond Investment Management Recensioni 129

Absolutely atrocious customer service. Payed a deposit to rent a flat with them, nice place, but the company was absolutely impossible to contact. We filled in and sent off everything they asked for and received no contact for 3 weeks. With the move in date approaching, we called several times a day for a week, no answer except once to say they'd call back later (never did), sent in urgent message requests on the website, countless emails and no response. Eventually with the move in round the corner they tell us we're going to have to pay 6 months rent up front if we want the property literally 2 weeks before we're set to move in and where are we supposed to get that much money from so quickly? As soon as we decided we couldn't handle them messing us about anymore, the property was up and relisted for an extra £400 so I suspect the entire ordeal was because they wanted to list the property for more money, as when we initially contacted us, they tried to raise the rent then as well. Why list the property for so low if you're going to mess people around until you can list it for a higher price? Don't bother wasting your time with this company, we still haven't received a single response to the emails and messages we sent. I'm adding this bit after I wrote the rest but it took them a month to give our deposit money back and they only did so two weeks after we threatened police intervention. Until then it was all we're busy and we'll call you back later but the second the police were mentioned, they immediately had someone available and we had three missed calls haha. This company is a SCAM do not not them handle your money or property. No point working with them on anything avoid at all costs.

After they took over management of the property we were renting half-way through our tenancy, they made us go to a John Shepherd branch to physically verify our IDs. They first offered to come and meet us at the property to complete the verification, however, a few weeks later, we were told they would not be able to come to us and we would have to attend one of their offices. This request for physical ID verification did not align with the terms of our leasing agreement, so we provided an additional Right to Rent share code which according to official government guidance on Right to Rent checks, is enough to ensure the right to rent. Also, at the start of our tenancy we provided an initial share code and our physical IDs which were already attached as pictures in our leasing agreement. This was not enough for Lomond, and they even threatened us with the statement: "...will have no choice but to inform the landlords that you are in breach of your tenancy agreement, which may result in them serving you a notice". Lomond needs to stop requesting for these types of physical checks that require people to drive during office hours all the way to their offices if they are not required by law and they already have seen and photographed the original documents.
Apart from that, Lomond was helpful whenever we required their support because the property needed something getting fixed.

Amazing company!
Lomond has been our property managers for 3 years and 3 properties and I cannot fault them. Every problem has been resolved quickly and any other issues have been sorted without any problem. George Burkett has been above and beyond as our past and present property manager.

Lomond took over management of the property I'm renting mid-way through my tenancy and since then, we've had issues. We were contacted in February this year to advise we were marked as 'late payers' each month. We were, in fact, in credit as we made two rental payments within a month to align with my salary pay date. For over 5 months now, we have been chased for this 'outstanding' rent despite providing proof of payments, submitting a formal complaint (that was never acknowledged) and speaking to various members of staff. We constantly get fobbed off and told they're 'looking into it'. This is the same company that have asked us to come into their office to complete right-to-rent checks again and supply our inventory as they 'never received these from the previous management company'. Of course, it would be more reasonable to assume that we're paying late rather than acknowledging they failed to obtain the necessary information on taking over management...

Lomond Property Investments were a pleasure to deal with from start to finish. Their houses are smart and well positioned.
I’d recommend they in a heartbeat.

Scam artists. Good luck getting in touch with them. Good luck getting your deposit back from them. Bring vaseline when dealing with them, youll need it.

Always a quick and timely response either via call back or email.!
Have only been dealing with the company and Tia for around 5 months but always happy with the service they and her supply.!
The contractors they use GB Maintenance all know there stuff, polite, friendly and very respectful of our belongings and the property we live in.shout out to Gareth!

Truly shocking!! They took over Linley and Simpson without my knowledge, zero repairs carried out which nearly resulted in losing my tenant. Full management zero! I signed up for full management for repairs to be dealt within a reasonable time scale - 3 months later still nothing, my tenant had no heating or hot water! I paid for a contractor myself, as she contacted me personally! Rip off fees then told I have to pay £1008 to exit to go to reputable agency whilst the tenant is in situ otherwise they would serve her notice to leave the property. They have entered without permission, her personal belongings have gone missing and when I collected the keys and parking permits they just simply handed them over without even asking for proof who I was, DO NOT USE!! They have zero interest in properties just rip off fees for doing nothing! The property belongs to my late parents hence why I’m insistent it is cared for to high standard out of respect for them and also for my tenant and her family living there as it’s their home now, Andrew Sharp at Horsforth is so rude and arrogant whilst I was attending hospital appointments, I paid their rip off fees on 3rd April, no invoice just a link I can’t access. Thankfully I have a brilliant accountant that has contacted Hm Customs on my behalf re no invoice

Really poor experience to date. New build house had multiple issues which took too much chasing and multiple days to sort out security issues.

Forced to use a portal for issues, our property manager seems to ignore it. I had to call him and tell him that I’d raised multiple issues.

Property manager extremely unresponsive. Never acknowledged inventory updates, nor multiple emails. Has taken a lot of time and effort for simple things.

Tia, our property manager has been very helpful, our property had a few minor issues (sink drainage issue etc) she arranged fixes very quickly which left us feeling appreciative.

Outstanding company, first dealt with Tia Clarke who has been nothing short of amazing since my dealing with Lomond. I have then expanded through the company with regular use from Phil, Parham, George, Nichola.

I cant recommend this company enough, they are the perfect client a company like mine could wish for!

They are a credit to Lomond

Ok so I just talked to a Phil M on the phone from Lomond regarding a sensitive issue that Me and my family where a little worried and concerned about but then comes along Phil M to save the day and put everything at ease, I'm going to say his professionalism and empathy regarding the situation was amazing and Lomond are so lucky to have someone like that on there team and if I was the higher ups of Lomond I would be giving Mr Phil M a raise or least a crate of his favourite beer as he is the sort of guy you wont when it comes to customer care. Thanks Phil M

Lomond is the best agency I have had so far. They are very professional and helpful with all my requests, very reliable to rent with. Our property manager Iqra was really helpful during our process of checking in and out. Recommend to everyone.

Lomond have been very helpful in dealing with my property. I am particularly grateful for the work done by Iqra Mubashar who promptly and efficiently resolved a problem with British Gas, resulting in the cancellation of their invoice. Great work, Iqra and thank you!

I’d just like to say how delighted I have been with the support of Arcan Alaneeze - he has helped me through a difficult time in my tenancy and has shown patience, empathy and genuine care.

He always calls when he says he will, he gets results and follows through on commitments, and is friendly and courteous throughout.

I hope his manager gets to read this and realises what a talent you have on your team!

This is the best property agent in the UK.
I would say they gave me peace of mind and in less than 2 years I was able to save for my own property.
Please recommend this company to everyone.
George Burkett and the rest of the team was very helpful.
If there is anything more than 5 ⭐️⭐️⭐️⭐️⭐️ is what I would give because is what they deserve.

Iqra Mubashar

Very happy with the communication I have with the team when dealing with the rental properties.

Iqra

Iqra has been extremely helpful and diligent in sorting out a difficult issue for me.
In a world of push buttons options it is a pleasure to deal with a competent helpful human being !

Since the takeover of Emerald Prsim by Lomond, Iqra Mubashar has done a fantastic job of providing continuity during the transition period. I was initially caught off guard when this happened. However, when my long-contact, Jon Constantine left the company, Iqra dove-tailed into the position miraculously and has always been there to help through any issues around the management of our property. Thanks.