Lomond Investment Management Recensioni 129

My goodness what a terrible experience with these guys. Driving 3-hours to view property, being shown by someone who knew nothing about the houses, they take 3-days to read your offer, even though you are only allowed to make it on their weblink, by which time all the properties viewed have been reserved. Wasting everyone's time, no explanation, actually they couldn't care less! From reading all the reviews, I now feel I've had a very lucky escape.

We’ve fallen into a trap in the literal sense of the word — we can’t even move out because they won’t give us access to serve notice, they’re ignoring us, and the boiler at home has been broken for a year. On top of that, it’s still unclear how we’re supposed to get our deposit back.

So far so bad
Had nothing but issues with communication from the day the lease application was handed over to LIM. We quickly completed the application and references, pointlessly took time off work to drive to the nearest office to get our ID validated - despite having done so through the referencing company.

Then nothing. Had to chase and chase and finally got the tenancy sorted three days later than originally agreed, which lead us to having to pay a further month on our old property leaving us out of pocket.

Having moved in we have raised two issues, emailed a couple of times and a week later have had ZERO response or communication. There seems to be no way to get a problem registered or resolved. We were given a property manager name, but a generic email address. Have no idea where these complaints are, luckily not critical but now very worried about how they'd handle something more major.

We moved in a new property - yet no real handover, no manuals or instructions for any appliance, waterlogged garden, no TV signal (may be because it's a new build - but with no response from LIM we have no clarity).

Lomond has unfairly withheld my holding deposit, and my experience with them has been extremely disappointing.
I complied fully with every requirement throughout the application process, yet Lomond has continued to retain my holding deposit without providing any lawful, reasonable, or evidence‑based justification.
Under the Tenant Fees Act 2019, a holding deposit may only be withheld in very limited circumstances. None of these apply to my case. Despite this, Lomond has refused to return the money, which I consider unfair, disproportionate, and completely unjustified.
I have formally requested repayment, but unless the matter is resolved promptly, I will be escalating it through a formal complaint, the relevant redress scheme, and the Ombudsman.
Consumers deserve transparency and fair treatment neither of which I have received from Lomond. Until this issue is addressed, I cannot recommend them.

Awful experience and lesson learned, don't make the same mistake! Greedy investment firm stealing money of people unfairly.

Lomond took over management of a property I was renting and since then, there has been nothing but issues. They do not respond to emails and it's an absolute nightmare to get anything resolved. The biggest issue has come from a disputed rental payment. Lomond started chasing us about a rent payment that was supposedly due. We sent proof, showing that we made a double payment when the previous company was in charge to align with salary pay dates. They just kept coming back with a statement that had no detail at all of when payments were received, simply where they had allocated payments to. It took FIVE months of us contacting them for them to finally confirm we were fully up to date. Two months later, they started chasing again. Once again, when we responded they went silent on us. We've since moved out of the property and heard nothing about our deposit. They have ignored both us and TDS, and it's now with an adjudicator. I imagine we will need to take Lomond to court. Avoid renting through this company at all costs.

Lomond are, without doubt, the worst property management company I have ever dealt with, and unfortunately they seem to manage most of the properties in the Wixams area. Every issue has to be reported through their portal, which would be fine if anyone actually bothered to respond. Instead, you end up repeatedly chasing them, only for them to deny receiving the reports — despite the fact that the system sends an automated confirmation email and a PDF copy of the issue. Even when you email them the PDFs directly, you still get no reply.
Last year, both my neighbour and I received rent increase notifications. We live in the same property type, paying the same rent, yet their increase was £45 and mine was £90. I spent months asking how two identical properties could have such different increases, especially when the higher figure didn’t align with market value. No response. More chasing. Eventually someone replied saying they would “follow up with the landlord”. That was the last I heard.
Given the complete lack of explanation, I informed them that I would pay the same increase as my neighbour — which was entirely reasonable and in line with what other neighbours were charged (even those in larger properties). From August to January, I paid this amount without issue.
Then, out of nowhere, I received a call yesterday claiming I was £270 in arrears. I explained the situation and forwarded all the communication. Whichever way you look at it, identical properties should have identical increases. It’s basic logic, yet Lomond can’t seem to grasp it.
Even the contractor who carries out the 6‑monthly inspections told me he has never come across such an incompetent organisation and refuses to take private work from them anymore.
If you want a managing agent who ignores you, denies receiving reports, can’t justify their own rent calculations, and leaves you constantly chasing them for the most basic responses, Lomond is the one for you. For everyone else — avoid at all costs.

***Update***

Further to the below, the date is now the 26th January, the Lomond group are now only disputing £200 of £1,250 deposit - however are now ignoring despite 4 requests to return the remaining £1050 which is undisputed.

Additionally, they also agreed to return a FURTHER £250 for an overpayment made on rent - which was to be returned due to exiting the property on 23rd of month which left a credit. They are now ignoring all emails depsite chasers.

This has now been sent to the TDS and a LBA has been senting chasing the deposit and overpayment of rent.

I first of all moved in without any clean of any sort being made. I notified the Lomond group and 12 months later this was never completed.

I am now a month after leaving the property and 5 emails have not been answered of any check out, or deposit being returned.

We moved into a brand new property managed and owned by Lomond. The property itself was lovely and we had no issues with it (which was lucky really as I have no doubt they would have ignored us if it did).
However, I have been trying for the last 2 months since moving out to get my deposit back. They've sent me a statement confirming I'm due the whole amount back, BUT there is absolutely no sign of the money. The phone just rings and no one answers and no one replies to their email address either. I think we're going to have to go to the tenancy deposit scheme to get it back. It's a total nightmare to be honest.

After a terrible experience with a previous company I was delighted how quick, helpful and professional the guys at Lomond were, from applying to keys it was effortless, thank you!!

They might own the most rental properties in the UK but they either fail to staff their property management team or are just an ignorant bunch that doesn’t give a damn about tenants.

We rented with them for over a year and these were the worst things:

1) Response takes ages - we were chasing a mouldy wall from a leak for over a month by which it had spread across the entire wall and into the neighbouring room. Some issues went completely unanswered so we ended up contacting the property developer ourselves to resolve issues. LIM also outsource the admin to tenants - so they expected us to make contact with contractors. Other times they step in and don’t inform the tenants. On one occasion LIM chased us to give them details of the last inspection they arranged (yes, you read it right) and despite us confirming there was one within the last month, they arranged another one with another contractor. This contractor called me at 3pm to say they were going to enter the property by 4pm while we were not there because LIM booked them in.

2) Complete lack of professional courtesy. Mass emails to all tenants in copy, emails from no one undersigned, emails unanswered for months and a phone number which takes you to LIM switchboard where they have no idea who works in which department. In addition, they sent us dodgy emails with references to English housing law - yet we lived in Scotland. The entire tenancy agreement was first written in English law before we pointed out that it was not valid in Scotland. At the end of the tenancy, they again sent us communications requiring details that were against Scots law.

3) Greed with deposits - without the protections of the Scottish tenancy deposit scheme, I don’t think we’d see a penny. They proposed a £150 deduction for a “top up clean” to remove some grease and debris, saying we needed to respond within five days. While we’d have accepted some deductions, £150 is the cost of a whole deep clean where we live! So we disputed it with the deposit scheme and LIM couldn’t be bothered to respond within 60 days to prove they had cleaned it before reletting.

Lisa has been extremely helpful with everything from the very beginning right through to the move she has been fabulous!! We had a fair few questions and they were all answered pretty fast. Had it not of been for Lisa I’m not sure we would be in the position we are now. Thank you again for all the hard work and help throughout.

I would rate them zero stars if I could. These people took over management of our property midway through our tenancy and turned out to be the most incompetent company I have had the misfortune of dealing with. Getting a hold of our property manager was like pulling teeth and when we finally did they would just ignore all our maintenance requests. For example we had a leaky sink that took over 3 months for them to address. When we finally got fed up and decided not to renew our tenancy, getting them to refund our deposit has been a nightmare. It's been over 3 months and even after threatening them with legal action we still haven't received our deposit. This is in spite of the fact that I was so tired of dealing with them I didn't challenge any of the charges for property damage that they claim had occurred during our tenancy. Looks like my next step is to seek legal advice. Avoid doing business with them at all costs

Would give 0 if I could and they are now paying for fake reviews.

My overall experience was 4.7/5 I would say. The only 0.3 I marked down was how they person who passed on the keys spoke or communicated and the property could have been more clean when we received.

After we moved in overall experience was fantastic. There were timely maintenance of everything. Professional way of communication. They made possible to repair main door lock on public holiday out of hours. The repair of curtain lock rods was very much done when I expressed my concern. And few other small things. The place would always be closer to our heart for few reasons. Mr T Clarke and Mr G Burkett, are two names which overall made sure that any issues were timely addressed. Keep up the good work.

ANOTHER EDIT BECAUSE WHEN DOES IT END???

Was lucky enough to escape this company last April. Why have I had a phone call from Lomond today asking to check the ‘property I live in’ when I asked why, as I don’t rent from them anymore - the persons response on the other end of the phone was “oh! I don’t suppose you know who lives there or is that nothing to do with you anymore?”

Well considering I left the property nearly a year ago and we have something called GDPR obviously it’s nothing to do with me! You can’t escape them even after you’ve left!!

Just another updated review I thought all the victims on this thread would appreciate.

My original review is under ‘Cherry’ further down the 10s of 1 star reviews

So it’ll be to no one’s surprise - HERE’S ANOTHER!….

If anyone has asked to contact this Kenny dude I can confirm I had no response from this guy when he asked everyone to contact him on these threads. I can also confirm he no longer works for Lomond (I don’t blame him) after I thought I’d chase up his silence this evening and received back an automated email stating he no longer works for Lomond lol.

So if anyone is looking for resolution ✨ don’t bother ✨

We moved in July 2025 and they have been great at fixing anything we report in the portal within a quick amount of time.

I will agree it’s hard to get in contact with anyone specific, but overall not a terrible first 5 months.

We were forced under this company against our will mid tenancy they do not fix any issues, we have been without an oven for 9 months, our sink was blocked for 7 months rendering the dishwasher and washing machines useless, they do not respond to repair requests they do not answer the phone or emails. They take your money and run.

the worst company i have ever had to deal with. All the reviews are just the same as my experience. cowboys who wont answer the phone, don't respond to emails and i cant believe they get away with be this bad.It shocking how many bad reviews they have on here. if i was the Exec team I would be concerned about their reputation . . Its unbelievable how unprofessional a fairly large company can be. Its not a one off its culture and management that are allowing this awful experience for their customers to happen.

Awful company. No one replies to calls or emails. Have so many issues with the flat and no one is sorting them. Avoid at all costs.

We moved into our house 5 days late after not receiving any calls about collecting our keys, when we did, we noticed the house had not been cleaned between the last tenants and us (8 week difference).
After trying to contact them, they blamed the broken fridge and freezer, mouldy bedrooms, stained carpets (the tenants before had cats), garden that bad over 5 bin bags of rubbish left out, and many many more disturbing things found, on us. Stating it was a “lovable” standard, but no person would ever stay in a place like that.
They then stopped replying altogether, we completely redid the house ourselves and it has now been 2 months since a reply. This so the most disgusting company I have ever seen in my life, and the little care and state they are happy to leave their properties in shows how bad of a company this is. Never EVER go with this company, and I hope they shut down soon.