Lohause Recensioni 275

I’ve ordered two pairs from Lohause, and absolutely love them. They are more comfortable than other pairs I’ve worn, and even after two years they still stay put and do not slide. They also don’t irritate my ears. Super bonus, I get a lot of compliments on them. Love the iconic, classic designs too.
For the price, quality and comfort, plus the quick arrival, I only see positives!

My sunglasses are perfect! The perfect shape, color, lense color intensity and overall they’re really excellent quality overall!
I wear them daily and they go with everything. Bonus; they got delivered quite quickly too!
Eyeing my second pair 😎

For two months I have been waiting for a refund. I keep getting the same reply. Your return is customs in Lisbon. DO NOT ORDER from this company. The frames are cheaply made and should you need to return them, you will never get a refund.

Second buy in Lohause. Perfect match quality, price and design. Love it!!

Buen día: Las gafas de lohause se han convertido en mis favoritas. Vivo en Colombia y aunque el envío se tardó mucho más de lo esperado, sin duda alguna me considero amante de estas gafas y en el futuro espero tener otros modelos de esta marca. Realmente hermosas, de buena calidad y el trato con el cliente es correcto y amable.

I found Lohause in IG in one of those serendipity moments that bring awesome surprises
When I saw the presentor and the humour infused videos, I knew I have to have these beauties! I wanted them all!. I started with the iconic The Holly in Bleu- gorgeous!

Arrived fast and these beauties are as good as promised!!
Looking forward for my next buy!

I have a very narrow bridge and have had trouble finding comfortable glasses. I ordered a pair of Spike Tortoise frames. They arrived within 10 days with no additional charges as promised. They are excellent frames, beautifully made and, more importantly, the most comfortable frames I have ever had. They are far superior to cheap frames proliferating on the web, and equal or superior to brand name frames. Many thanks!

When placing your order, there is no mention of the charges for "Duties, Tax, Customs, Other fees". A few weeks after I received my Lohause order, I got a bill from FedEx. Price of my order was $190. The bill from FedEx for Duties, Tax, Customs, Other fees was $43.75(US dollars). When I questioned Lohause about these charges, I was instructed to refer to their FAQs where the last sentence under the Shipping Information says, “Please be advised that any associated fees or duties imposed during this process are the responsibility of the recipient.”

The SPIELBERG, DEAN and BASQUIAT, all in Tortoise, are my 3 Lohause Musketeers. Finally I could not resist SPIELBERG and DEAN frames, with my longtime local optician I use Spielberg for month or so. Especially light Mazzucchelli acetate which compensate the weight of prescription glasses plus perfect cut around nose make the frame so delightful to wear. Thank you from my happy nose and eyes, The chic look was recognized by friends.
P.S. Thank you also for great service as I was returning/exchanging one other frame.

On both quality of product and customer service, Lohause has been excellent.

Regarding the product, the frames are not only beautiful but feel well crafted in your hands. They are some of my favorites I've had, and I will definitely add other varieties of the Dean frame later on.

While there were some hiccups with the ordering process, they've been patient, cordial, and responsive throughout. It's been one of the best online customer service experiences I've had.

To summarize, I would definitely recommend Lohause for your next pair of glasses.

Excellent customer service to ensure I got my glasses in time for the holidays. The frame are a perfect fit and are very well made.

No mention that you have to pay stupidly high tax and disbursement charges so the low quality glasses end up over priced. Avoid this company.

Deceptive marketing. Whilst clearly stating free shipping all over their website Lohause manages to write in small print that there may be some import fees associated with some orders. Also not clear where their glasses are manufactured and at no point during the buying process do Lohause make this clear. There is a small section on a separate FAQ page mentioning this in vague terms. I now have an additional £60 bill to pay on top of the cost of glasses.

Totally dishonest marketing/advertising and Lohause are clearly absolving themselves of any responsibility as ‘it is mentioned in the small print’. When challenged Lohause doubled down and did not offer to resolve/reconcile the issue.

This is clearly an issue for this company given the previous reviews but something that Lohause refuse to take any responsibility for. I will never buy from Lohause again and would not recommend them at all. Reporting to trading standards for misleading advertisement.

Superb quality. The acetate is REALLY out of this world. The manufacturing process is old style with reinforced temple connections. I cannot comment on issues with deliveries with other customers, but the product I received is top notch. (The Winston Tortoise). I am a real customer and not a fake account as I read in other comments. Do not miss this if you like it.

About 6 months ago I ordered the Lohause Picasso en Bleu sunglasses and they are simply the best! I love wearing them and more often than not I always get someone asking me where did I get these from. Thank you Lohause I am a very happy customer :-)

Beware of this SCAM. The company is a total nightmare, with no customer service, and there’s no way to get your money back – I am doing it through chargeback with my bank. Be also cautious of the positive reviews; notice that they are posted by fake Portuguese accounts – the company is Portuguese. Moreover, these glasses are like something from AliExpress. I know you get tricked by the nice website, but the plastic these glasses are made of feels like something from a kids' store. Stay far away from this shop!!!

So if you want to lose money just buy "nice" glasses :)

I have ordered 2 pairs. A frame and a limited edition piece. Very happy with the quality and the packaging. I get alot of compliments, "where did you get them from?" Can't wait for the new collection to drop. As my dress is usually smart casual, It gives me this artist look and people precive me differently.

I just got my new Winston Tortoise prescription glasses and I'm so pleased, the quality is first rate. I must admit, I was apprehensive about getting my prescription filled online but Lohause did a great job. I wear progressives and these are as good as any I've ever gotten. The customer service was prompt and friendly and I got my glasses really fast. The cost was really hard to believe, these glasses were about $300.00 less than the last glasses I purchased. Next, Winston Air sunglasses!

I always have a hard time finding glasses that fit the shape of my face. But these are perfect!

This is a Portuguese company aggressively marketing to the UK market. Their return policy is bogus, and their communication support is almost non existent. After requesting to cancel an order hours after placing it, I’ve heard nothing for a week. I’d like my refund please. Shocking customer service. Your aggressive marketing feels misleading. Nothing is quick, simple or efficient.

EDIT: It seems this post has motivated some action. I have my refund, but it shouldn't have taken a trust pilot post to initiate action. Hopefully, they will learn from this type of poor communication and implement better customer service. The return policy is still bogus. And customs duties for UK customers when paying for aggressive UK ads is also a misleading business practice.