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Valutata 5 stelle su 5

First time I using it and the process was very professional, easy and faster payout. Thanks guys for explaining me everything well and helped me out in this moment.

Valutata 5 stelle su 5

Just finished paying off my logbook loan, really helped me out when I was in a bit of a hole money wise. Was in regular contact with Leo whose responses were always prompt and helpful. Also more than... Leggi di più

Valutata 5 stelle su 5

Came to rescue when needed funds quickly following a spell of homelessness, quick service and funds recieved quickly. Super company to do service with and would highly recommend. Yes interest is high... Leggi di più

Valutata 5 stelle su 5

I’ve had logbook loans off these guys for a few years now. The whole journey is and has been a pleasure at all times. From the initial application 4 years ago and ongoing from Leo to Lee this is hands... Leggi di più

Dettagli dell'azienda

  1. Servizi finanziari non bancari

Informazioni fornite da varie fonti esterne

Logbook Money offers logbook loans on your vehicle.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

177 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(177)

24 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very helpful and friendly

29 aprile 2021
Non scritta su invito
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Risposta di Logbook Money

Hi John thank you for your 5 stars and review :)
Your comments like everyone else's mean a lot to us. Our team sure know their stuff and as you say are a pleasure to deal with. Let us know if you need anything further.
Thank you

Valutata 5 stelle su 5

Good team

Good team , when I've needed help they always provide a professional service over the phone, friendly and polite.. take my hat off to this company 10/10 in my opinion .. great job !

23 aprile 2021
Non scritta su invito
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Risposta di Logbook Money

Hi Glen, thanks for taking the time to leave us a review :)
We have always valued your custom and are so pleased we could help.
Thank you

Valutata 5 stelle su 5

Nice and easy

Nice and easy, quick payment, very helpful staff 5⭐️⭐️⭐️⭐️⭐️

21 aprile 2021
Non scritta su invito
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Risposta di Logbook Money

Hi Marc, thank you for the 5 stars!
We are so pleased we could help you.
Thank you

Valutata 3 stelle su 5

Start to finish they have been great…

Start to finish they have been great Leo has always been great until the female started to call for payment and she was cheeky and nasty, I have used this company for 2 years and always found them helpful but will not be using again

16 aprile 2021
Non scritta su invito
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Risposta di Logbook Money

Hi Kazz, thanks for leaving a review even though it is not due to the best of experiences you have had with Logbook Money.
We're really sorry to see you have had some issues but unfortunately, we're unable to go into detail about this here on Trustpilot.
It is the aim of Logbook Money Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients. This is why we have a procedure in place that explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
We are more than happy to discuss this further, if you could email us at complaints@logbookmoney.com

Valutata 5 stelle su 5

Log Book Money was very efficient…

Log Book Money was very efficient pleasant and helpful would recommend to anyone that needs help

12 marzo 2021
Non scritta su invito
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Risposta di Logbook Money

Hi Renee, thank you so much for the recommendation. Please do let us know if we can help any further.
Thank you

Valutata 5 stelle su 5

Brilliant communication

Brilliant communication, Rob explained the process and then terms very professionally. Passed over to Dave who came to finalise my details on my door step with in a matter of hours. Coleen was very friendly, professional and efficient when finalising my loan. Exactly what I needed considering my circumstances! Great team thanks

12 febbraio 2021
Non scritta su invito
Valutata 1 stelle su 5

Laugh at your expense

Andrew Gardiner and Leo between them are absolutely disgusting characters. Andrew who is the MD laughed down the phone at me when I explained the reason I was behind my payments was a death in the family and my mental health. Leo threatened me on a recorded phone line also.
Stay away from these people, I am taking this to an ombudsman, the FCA & Trading Standards because companies like this shouldn’t exist.
Don’t be fooled by the niceness at the start, that all changes when you sign the dotted line.

UPDATE: Paul from the complaints department. Very difficult to deal with also. Having to chase a subject access request with little joy.

3 febbraio 2021
Non scritta su invito
Valutata 1 stelle su 5

Avoid at all cost

Customer service was top notch during the loan process. I unfortunately hit financial difficulty and the companies true colours and morals were shown. Absolutely no help, just pressure to make repayments. They then came and took my vehicle without any notice with all my belongings in, and even sent my vehicle to auction with all of my personal items in. I am still fighting to get my work tools and personal items returned one year on and it is now in the hands of the ombudsman. Their management team are arrogant and entitled, with absolutely no people skills. Not a good word to say about these thieves.

13 dicembre 2020
Non scritta su invito
Valutata 1 stelle su 5

Seriously do not use this company

Seriously do not use this company, they are the definition of money sharks. If you're desperate for funds, don't use them. You will be worse off when using them. Their business is based on one thing... taking advantage of people at their most vulnerable, whether it's through their own mistakes or misfortune. The owner (AG) owns sports cars, goes on lavish holidays and all at the expense of the customers he serves. Find a good review written from a customer that hasn't been written straight after them approving funds. There won't be many. From the bottom of my heart, if you are an employee there, I realise that maybe it's just a job for you, or may be even you don't care, but this business is the sewer of all business types. If you can't recommend using this place to your nearest and dearest then how can you work at a place like this. Please please don't use them, please please don't work there, please please just think before you apply. Please please the owner, you've built a business on the back of people's vulnerabilities, do yourself a favour and use the money you've earnt to go and do something good for society

9 novembre 2020
Non scritta su invito

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