Lockstation Recensioni 

528
TrustScore 4 su 5

4,2

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Valutata 4 stelle su 5

Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted its... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Took payment for a “ stock “ item then said it would be a month delivery without even asking if a refund would be preferred. Not good business practice

L'azienda ha risposto

Valutata 5 stelle su 5

I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Leggi di più

Valutata 5 stelle su 5

Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizi domestici

Informazioni fornite da varie fonti esterne

Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

528 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,2

Tutte le recensioni

(528)

65 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

100%. Had a couple of hiccups to start with…

Had a couple of hiccups to start with just because of their new phone system. Web site was easy to order next day delivery didn’t happen but they refunded the postage all parts were correct and what I ordered. Prior to buying from this company I spent ages trying to get the hinges I needed they had them. Will definitely use again

3 dicembre 2025
Non scritta su invito
Logo di Lockstation

Risposta di Lockstation

Thank you for your detailed review, Andi! ⭐😊 We really appreciate your patience while we worked through a few early hiccups with our new phone system 📞. We're glad to hear the website made ordering easy and that the parts you received were exactly what you needed 🔩.

Apologies again that the next day delivery didn’t happen, but we’re pleased we could resolve this by refunding the postage 📦. It’s great to know you were finally able to find the hinges you’d been searching for!

Thanks again for your support, and we look forward to helping you again in the future 👍.

Kind regards,
Lockstation Team 🔐

Valutata 5 stelle su 5

Key works great, quick delivery

Delivery was quick and it was easy to order what I needed. The master key works great as I have two locks of the same series but different numbers. Wasn't sure if they needed separate keys so just ordered a master one. Thank you

24 novembre 2025
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Risposta di Lockstation

Thank you for your great review! ⭐😊 We're really pleased to hear the ordering process was easy and that your delivery arrived quickly 📦🚚.

It's also great to know the master key worked perfectly for your locks 🔑. If you ever need any help or advice in the future, we're always happy to help.

Thanks again for your support!

Kind regards,
Lockstation Team 🔐

Valutata 5 stelle su 5

Very happy will use again

Great website, quick delivery and quality hinges.

24 novembre 2025
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Risposta di Lockstation

Thank you for your fantastic review, Scott! ⭐😊 We're thrilled to hear you found our website easy to use, enjoyed quick delivery 📦🚚, and are happy with the quality of the hinges 🔩.

We really appreciate your support and look forward to helping you again soon!

Kind regards,
Lockstation Team 🔐

Valutata 5 stelle su 5

Helpful and fast

Didn't know my exact model , wanted to DIY to save some cash cheapest offer from a locksmith was 200 with their help i got the correct lock and installed for 80 thanks to the team for help

24 novembre 2025
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Risposta di Lockstation

Thank you for your wonderful review! ⭐😊 We're so glad we could help you find the right lock and save you money 💰🔐. It’s great to hear that our team’s guidance made your DIY installation easy and successful 🛠️.

We really appreciate your support and look forward to helping you again in the future!

Kind regards,
Lockstation Team 🔐

Valutata 5 stelle su 5

Great online shop

Easy to shop, keys received very promptly.

24 novembre 2025
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Risposta di Lockstation

Thank you for your fantastic review! ⭐😊 We're delighted to hear you found our online shop easy to use and that your keys arrived promptly 📦🔑.

We really appreciate your support and look forward to serving you again!

Kind regards,
Lockstation Team 🔐

Valutata 4 stelle su 5

Thank you very much Aldridge for the…

Thank you very much Aldridge for the new account

28 ottobre 2025
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Risposta di Lockstation

Hello,

thank you very much for taking your time to leave us a review, although I believe you have left the review for us in error.

We are Lockstation - Ezlok Limited not Aldridge.

Kind Regards

Valutata 1 stelle su 5

Can not get to speak to the company???

I ordered an expensive padlock from Lockstation on 11th October. I tried today to contact the company to find out if my lock had been despatched.

Instead of speaking to someone and getting an update I was left concerned as to whether this site is genuine??
I phoned three times, waiting, whilst I listened to their repetative jingo tell me how great they are but each time got cut off. I tried to speak to deliveries and also to sales. I never actually got to speak to a human. The website has not been updated since Saturday when I placed my order which says they are preparing my order. How many days does it take a "professional" business to put a padlock into the post?

A professional company should have people to answer the phone and tell me has my order been dispatched yet? This is my first order and I am NOT impressed.
Update: 16th October 10.30am
So my padlock arrived from Lockstation this morning but they sent me the WRONG padlock. I checked the order, just to confirm it was their mistake not mine. So I tried phoning Lockstation but they are continuing to have phone problems because I was cut off as I waited on hold. I called back a second time, this time selecting the sales option and got through.
They have apologised and said they would send out the correct padlock today along with a label so I can send the other one back. Hope this gets resolved in a couple of days but I would not use them again.

14 ottobre 2025
Non scritta su invito
Logo di Lockstation

Risposta di Lockstation

Thank you for your feedback, and I’m very sorry to hear about your experience. This is certainly not the level of service we aim to provide.

We understand how frustrating it must have been trying to get through without success, especially after placing an order for a high-value item. Our phone lines have been having some technical issues, which is being looked into — for that, we sincerely apologise.

Your order placed on 11th October has now been despatched. We are closed at weekends so your order was actioned Monday. Our standard delivery is 2-5 working days. However, you absolutely should have been able to speak to someone for an update, and we take full responsibility for that failure in communication.

We are reviewing our phone system to ensure customers are not left waiting or cut off going forward.

We appreciate you giving us the opportunity to put this right and hope to restore your confidence in us.

Kind regards,

Kirsty

Valutata 5 stelle su 5

Fantastic service

The website is easy to navigate and find what I wanted, the ordering and paying process was simple and seamless and I was kept fully informed during the delivery, which was speedy. If I have a query about an order or need more information or advice the staff are knowledgeable and very pleasant.

24 settembre 2025
Valutata 1 stelle su 5

Stock availability

Ordered products that were available but they weren’t actually in stock. Kept been told it would be another months before they heard from their supplier. Waited months and nothing changed.

17 settembre 2025
Non scritta su invito

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