Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted its... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Took payment for a “ stock “ item then said it would be a month delivery without even asking if a refund would be preferred. Not good business practice
L'azienda ha risposto
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Leggi di più
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Informazioni di contatto
Regno Unito
- lockstation.co.uk
4,2
Molto buono
528 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Lockstation
Thank you for the great 5-star review, Alan! ⭐️😊
We’re so pleased to hear you’re happy with both our products and service 🙌
Your support really means a lot to us! 💙
Kind regards,
The Lockstation Team 🔐
Very efficient service.
25 marzo 2026
Risposta di Lockstation
Thank you for your fantastic 5-star review, Mr Williams! ⭐️😊
We’re delighted to hear you found our service very efficient ⚡️
We really appreciate your support! 💙
Kind regards,
The Lockstation Team 🔐
Risposta di Lockstation
Thank you for the brilliant 5-star review, Mike! ⭐️😊
We’re really glad to hear your transaction was hassle-free and that you found a good price 💷👍
We truly appreciate your support! 💙
Kind regards,
The Lockstation Team 🔐
Great next day service and a fantastic…
Great next day service and a fantastic range of products available. It's a brilliant service for locksmiths.
13 marzo 2026
Non scritta su invito
Risposta di Lockstation
Hi Craig,
Thank you for the fantastic ⭐⭐⭐⭐⭐ review! We're really glad to hear you're happy with the next-day service and our range of products 🚚🔐
It's great to know Lockstation is proving to be a brilliant service for locksmiths — that’s exactly who we’re here to support! 🙌
We really appreciate you taking the time to share your feedback.
Kind regards,
Lockstation Team 🔐
Very helpful people
Very helpful people, they suggested what I needed and worked out perfectly.
I was looking for some escutcheon plates for some furniture locks that I had bought elsewhere.
18 febbraio 2026
Non scritta su invito
Risposta di Lockstation
Thank you for the great review, Dennis! 😊 We're really glad we could help you find the right escutcheon plates for your furniture locks, and it's fantastic to hear they worked out perfectly. 🔐 If you ever need anything else, feel free to drop by — we're always happy to help.
Kind regards,
Lockstation Team 🔑
The items were just what I was looking…
The items were just what I was looking for & the delivery was as described in the contact emails
24 febbraio 2026
Risposta di Lockstation
Thank you for your lovely review! ⭐😊 We’re so pleased to hear the items were exactly what you were looking for and that the delivery updates were helpful 📦🚚. We really appreciate you taking the time to share your experience and hope to see you again soon!
Kind regards,
Lockstation Team 🔐
Easy to order and an exact replacement…
Easy to order and an exact replacement for the original door lock.
25 febbraio 2026
Non scritta su invito
Risposta di Lockstation
Thank you so much for the 5 stars! ⭐⭐⭐⭐⭐
We’re delighted to hear it was easy to order and that the lock was an exact replacement for your original 🔒👌 That’s exactly what we aim for!
We really appreciate your support and hope to help you again in the future 😊
Kind Regards
Lockstation Team
Think twice before ordering
Think twice before ordering. Nobody answers the phone. First you are on hold for awhile, then you get cut off. Tried several times. I had a question about my order.
Ordering on the website was not clear either. They had my card details from a previous order long ago, but did not allow me to log in as user.
I will not use again.
18 febbraio 2026
Non scritta su invito
Risposta di Lockstation
Hi there,
Thanks for your review. We’re not able to find an order under your details, so we don’t seem to have had the chance to serve you yet. If you intended to purchase from us, please get in touch so we can assist and make things right 😊
Kind Regards
Lockstation Team
Risposta di Lockstation
Thanks for your review, Valerie! ⭐⭐⭐⭐
We’re glad to hear your order arrived on time and in great condition 🚚📦
If there’s anything we could do to make your experience a 5-star one ⭐, we’d love to know!
Kind Regards
Lockstation Team
Ultion thumbturn cylinder locks
Ordered two Ultion thumbturn cylinder locks, to be supplied with the same key. Locks arrived promptly within a few days and were a perfect fit for the doors.
27 gennaio 2026
Risposta di Lockstation
Thanks so much for the 5 stars, Stuart! ⭐⭐⭐⭐⭐
We’re thrilled to hear your Ultion thumbturn cylinder locks arrived quickly and were a perfect fit for your doors 🔒👌 It’s great they all work on the same key too — convenience at its best!
We really appreciate your support and hope to help you again in the future 😊
Many thanks
Lockstation Team
Risposta di Lockstation
Thanks so much for the 5 stars, John! ⭐⭐⭐⭐⭐
We’re delighted to hear you’re happy with the quick delivery 🚚💨 and the excellent quality of your lock cylinders 🔒💪
Your support means a lot to us — thanks again!
Many Thanks
Lockstation Team
Item delivered was damaged but replaced…
Item delivered was damaged but replaced quickly and without any hassle.
27 gennaio 2026
Risposta di Lockstation
Thanks so much for the 5 stars, John! ⭐⭐⭐⭐⭐
We’re glad we could quickly replace your item and make the process hassle-free 🚚✅ Your patience is much appreciated, and we’re happy everything worked out smoothly!
Kind Regards
Lockstation Team
Wrong item sent, no refund
Wrong item sent. As I opened it, they are refusing to accept the return.
26 gennaio 2026
Risposta di Lockstation
Hello,
I am very sorry to see your 1 star review.
After checking all the emails there was never any mention of us refusing to accept the return and in fact a return label has ben sent to you to enable you to send the part back free of charge.
Please kindly remove your false review.
Kind Regards
Lockstation Customer Service Team
I am very happy to have come across…
I am very happy to have come across Lockstation.
This was my 2nd purchase from Lockstation because they seems to be only one who is selling the 30 year old handles that I needed to replace.
Delivered on time.
Thank you
5 gennaio 2026
Risposta di Lockstation
Thank you so much for the 5 stars! ⭐⭐⭐⭐⭐
We’re thrilled to hear you found us and that we could help with those rare 30-year-old handles 🔑⌛ It’s fantastic to have you back for a second purchase!
We really appreciate your support and are always here when you need us 😊
Many Thanks
Lockstation Team
5 star
Website very easy to use, items ordered were delivered in good time. Will definitely use again.
5 gennaio 2026
Risposta di Lockstation
Thanks so much for the 5 stars, Matt! ⭐⭐⭐⭐⭐
We’re glad you found our website easy to use 💻👌 and that your items arrived on time 🚚📦
We really appreciate your support and look forward to helping you again in the future! 😊
Kind Regards
Lockstation Team
Risposta di Lockstation
Thanks so much for the 5 stars, Patrick! ⭐⭐⭐⭐⭐
We’re glad you enjoyed our selection 🛠️🔑 and appreciate your support.
Looking forward to helping you again soon!
Many thanks
Lockstation Team
No installation instructions provided
No installation instructions provided, none available when I enquired, no answer when I asked for the manufacturers contact details.
5 gennaio 2026
Risposta di Lockstation
Hi there,
We’re really sorry to hear about your experience and the frustration caused 😔. That’s definitely not the standard we aim for.
Please get in touch directly at [your support email/phone] so we can provide the installation instructions and the manufacturer’s contact details right away, and make this right for you.
Kind Regards
Lockstation Team
Great price and quick delivery.
5 gennaio 2026
Risposta di Lockstation
Thanks so much for the 5 stars! ⭐⭐⭐⭐⭐
We’re glad you were happy with the price 💰 and speedy delivery 🚚💨
Your support means a lot — thanks again!
Kind Regards
Lockstation Team
Item as described
Item as described. Did the job and reasonable cost. Delivery on time too!
5 gennaio 2026
Risposta di Lockstation
Thanks for your review! ⭐⭐⭐⭐
We’re glad to hear the item was as described, did the job 🔧, and arrived on time 🚚✅
If there’s anything we could do to make your experience a 5-star one ⭐, we’d love to know!
Kind Regards
Lockstation Team
Worst company ever
Worst company ever. I have paid extra for a next day delivery, 6 days later still no delivery. No response on phone calls, no reply to emails. When they finally replied 2 days ago they have advised that will be delivered the next day. No sign of my order yet.
4 dicembre 2025
Non scritta su invito
Risposta di Lockstation
Hi there,
We’re very sorry for the experience you’ve had 😔. This is far from the service we aim to provide, and we completely understand your frustration.
Please contact us directly at [your support email/phone] with your order details so we can urgently track your delivery and resolve this for you as quickly as possible. We want to make this right.
Kind Regards
Lockstation Team
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