lillyshair.com Recensioni 

Every time I buy from Lilly’s hair I'm never disappointed in the quality of the pieces. Gorgeous colour, hair quality that holds up over time with the correct treatment, and realism. I’ve bought 5 pieces over about 4 years now and each time I fall so in love with the hair I receive. Previous pieces I’ve had trouble with breakage and hair loss but as I’ve learnt how to treat and maintain wigs my most recent pieces have stood the test of time and have continued to look amazing for MONTHS of daily wear. My most recent order was a Lilly lace front 16”, she arrived today in just under a week and a half, most of that was processing time and delivery took only a day after it had been shipped. She is so gorgeous I couldn’t have any complaints. It’s almost hard to believe the piece I received is only 16” as they never skimp on length!

Only possible downsides are customer service; it is hard to get a hold of anyone if you have questions regarding your order. I’ve previously tried contacting them through email and their Instagram and did not receive a response. Their live chat on their website only replied back to me to say I had to contact them within their store opening hours (8am-4pm), and when I tried contacting them again during these hours I received no response. This doesn’t do well to reassure you of any help you require regarding your order, however if you have patience and a willingness to hold your trust in them I will always say the quality of their pieces will never disappoint. This is the only store I will buy my wigs from as I know their quality is the highest I have found from any online store. The price is not cheap but this is a testament to the product you receive; it’s by far worth the money you pay.

Disgusting customer service.Owner very unsympathetic when I complained.She destroyed my confidence.Will never recommend to anyone.Found it very difficult to contact her.l left several messages to book appointments.Very rude and intimidating.Your stylist was busy with another client when I collected wig .This could not be worn without a refit and fringe altered.I feel you had an obligation to fit this properly.Also I was entitled to special offers and nhs discounts like anyone else,and my consultation was less than 10 mins.I left the studio very upset and disappointed.You certainly didn’t go ‘above and beyond’

Turning into a scam? They used to be great, but I ordered 2 wigs and still have not received them. I’ve emailed and reached out through instagram with no reply…. I will have to get our credit card company involved for a refund and I will look like crap on CHRISTMAS! I’m so disappointed, I’ve been a customer of theirs for over 5 years but they don’t seem to care.

Amazing customer service, gorgeous hair!! 10/10!! I will never stop ordering from them. They're super kind and super helpful and have top-tier quality products and fast shipping.

Had seen Lilly’s hair on tik tok and few influencers who had bought from Lilly’s. I made a booking online to go in abd had before hand to ask a few questions. The girls were great before I even arrived. On the day of the appointment I was not disappointed by the quality of the hair and professionalism which the girls demonstrated. I got to try on a few wigs but knew instantly which was the one for me. I will be back and have my confidence back again. Thank you!!

Lilly has always been very helpful via message when I have needed guidance or advice. As someone who was new to alternative hair it was quite daunting but I’m pleased to say the wigs are of excellent quality. I have recommended Lilly’s Hair to others experiencing hair loss & can’t wait to get another one in the future!

They used to have a shop on Etsy, but they ended up closing their store because customers were sending back their wigs. Lilly kept sending the wrong wigs, and for over a thousand dollars, they refused to offer refunds. Etsy had to step in, and eventually, they had to close shop. PLEASE DO NOT BUY FROM THEIR ACTUAL WEBSITE. THE ONLY WAY TO RECEIVE A REFUND IS IF YOUR BANK GETS INVOLVED. Like what all the other reviewers are saying, customer service is non-existent.

I ordered the upart wig and when it arrived it smelled awful and each time I wear it the smell gets worse.
I’m afraid to wash it as I don’t want to diminish the quality of the wig.
I’ve only had it 2 months and have gotten a handful of wears out of it but for €900 I don’t think it was worth it :(

Best wigs I've ever received. Quality is amazing and such care is taken. As a long suffering alopecia customer I am so pleased I have found them. I have just got my second unit and it is just as amazing quality as the first one I ordered. The lace and hair quality is second to none. The wigs smell amazing when you open the box aswell which is a huge bonus. Will 100% be using this as my go to wig supplier. Thank you so much ☺️

Incredible quality and service
Life changing choices
Felt like the real me since I switched to Lilly’s hair

I am so glad I came to Lillys for my hair, I can’t believe how real and amazing it looks. I would recommend Lilly’s to anyone looking for a hair transformation!! Thank you again to Lilly and the girls for making me very happy :-) xx

Fantastic experience with Lilly today. Found the most perfect wig, Lilly was so welcoming, my first experience purchasing a real hair wig and it’s going to be life changing for me!
I cannot recommend Lilly enough.

Cannot recommend enough. They were very quick to get me in for a consultation and I was even able to take the wig home the same day. They have saved me the embarrassment of walking around with bleach damaged hair. All the girls were very friendly. Enjoyed trying the different styles and colours they have a wide range to choose from.

I ordered a wig first time around however I got a full lace which I didn't realise at the time and that's not what I wanted. Communication was great returning the wig. A couple of months after I ordered another wig,Ember, this time with the right lace. I waited a couple weeks for my hairdresser to come back cut the lace and style it for me. I am absolutely in love with it. I don't need to glue it down, the hair quality is amazing. I'm really happy and satisfied with my wig. It's my first human hair wig I have brought !. I didn't think the colour would suit me but it absolutely gorgeous! I would really recommend lily's hair. It's been a pleasure and I will be ordering another one soon !

Excellent service and gorgeous wig! Love love it 🥰

The best hair and customer service Iv ever experienced!! U will not regret buying from Lilly’shair !! I’m amazed by the quality of the hair and the fastest delivery !! Thank u Lilly’shair .. I’ll be back very soon 🫶

I cannot recommend Lily's hair enough.
I was lucky enough to work with Lily recently as I nominated a young person that I work with, for a wig, through Lily's children's charity.
Lily very generously donated a wig to my young person to help build her confidence after loosing her hair to chemotherapy.
Lily and her team consulted with my young person thoroughly, making her feel at ease throughout the process and allowing her to choose the specific wig for her.
Lily's generosity has totally changed her life, with A* now being able to go out with friends and is super excited to plan her summer activities again, now that she has the confidence to go out with her new hair.

Lily has really changed A*'s life and made such a huge impact on her.

Also, whilst within Lily's Hair, I met another young person purchasing a wig from Lily due to alopecia and she said Lily had been absolutely fantastic throughout the whole process.

I cannot recommend Lily or her business enough. The wig is exactly like A* has natural hair and is such fantastic quality also.

A HUGE thankyou again!!

Absolutely amazing service and quality. The U shaped wig is a game changer, if more women knew about them then they may ditch extensions. In love and will purchase again.

I received the most recent addition to my collection of Lillyshair wigs, Isabella! She is gorgeous, beautiful color and fits perfectly. If anyone is looking for a wig that looks so natural that no one will ever know it’s not their real hair, then Lillyshair.com is where you will find it!

I want to just start off by saying I have ordered approximately eight units from Lilly’s hair official within the last four years. Three of the eight units haven’t been really consistent with the quality that I’ve usually received, especially the very blonde units that seem to only last about 2 months before the extreme breakage sets in and it’s a rat’s nest.
I’ve been very loyal to Lily, however the last unit I ordered from them will perhaps be my last. I was appalled when I received my package today and saw how incredibly rushed it was. There was bleach left on the lace as well as staining from the hair dye. Also, there was a ton of broken little hairs around the crown area that’s stuck up. And the color was the most disappointing of all. I ordered the Cinder unit and the color is more salt and pepper/gray than ash blonde with platinum highlights I was expecting. The biggest issue is that I ordered this unit for a client and can’t send it back. In my order notes I have stated repeatedly that this is for client for film.
I have to pay to have the color fixed. I am incredibly disappointed.