The installers were polite and efficient. However we were left without being connected . Phoned helpline 3 times without being connected .At one point they even blamed our TV Eventually the eng... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Ever since joining Lila I have had nothing but excellent service. The broadband is fast, stable, reliable as is there after care. Shout out to Sophie on the customer care team who has been outstan... Leggi di più
No problem switch over ,the lady that dealt with it named Tracey. Got a great package deal,she dealt with it all .On connection day went fantastic, installation no problem. Can't thank Tracey enough,... Leggi di più
The guys that came to my home were very kind and very respectful. They were simply adorable and I really appreciated them. The work they did to improve my broadband and give me a new router and box on... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Informazioni di contatto
4,5
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
Adam and Jake were unbelievable and did…
Adam and Jake were unbelievable and did a great job. Thank you!
21 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Giles,
Thank you for your great feedback! 😊
We’re delighted to hear Adam and Jake did such a fantastic job and made such a positive impression. We’ll be sure to pass on your kind words and thanks to them.
Kind regards,
Customer Support Team 💜
Adam and Jake
Adam and Jake, we’re fantastic workers they were chatty hard working and friendly thank you very much for coming out
21 agosto 2026
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Risposta di LilaConnect UK
Hi Charlie,
Thank you for taking the time to share your feedback! 😊
We’re delighted to hear Adam and Jake provided such a friendly, hardworking, and professional service. It’s great to know they made such a positive impression, and we’ll be sure to pass on your thanks to them.
Kind regards,
Customer Support Team 💜
Adam & Jake was Lovely guys
Adam & Jake was Lovely guys! Very friendly & fab trying to keep the kids happy at the same time as doing their jobs!!
21 agosto 2026
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Risposta di LilaConnect UK
Hi Sophie,
Thank you for your feedback! 😊
We’re delighted to hear Adam and Jake were so friendly and helpful, and that they helped make the experience a positive one for your family.
We’ll be sure to pass on your kind words to them. 💜
Kind regards,
Customer Support Team
veey good speed
11 agosto 2026
Risposta di LilaConnect UK
Hi Tudorita,
Thank you for taking the time to share your feedback!
We’re delighted to hear you’re enjoying the full fibre broadband speeds from LilaConnect. 😊
Kind regards,
Customer Support Team 💜
Risposta di LilaConnect UK
Hi Alamgir,
Thank you for taking the time to share your feedback! We’re delighted to hear you were happy with the service and that everything went well. 😊
Kind regards,
Customer Support Team 💜
Sophie the representative was very…
Sophie the representative was very helpful. Sorted me a new contract at a very favourable rate. I’ve been a Lila customer for a couple of years and have been very satisfied.
19 agosto 2026
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Risposta di LilaConnect UK
Hi Mr Martin,
Thank you for taking the time to share your feedback! We’re delighted to hear Sophie was so helpful and able to arrange a contract that worked well for you.
It’s wonderful to know you’ve been a satisfied LilaConnect customer for the past few years.
We’ll be sure to pass on your kind words to Sophie. 😊
Kind regards,
Customer Support Team 💜
Russ made the process more easy and was…
Russ made the process more easy and was able to fix my problem in no time. Really nice bloke and hes a credit to your team 🙂
20 agosto 2026
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Risposta di LilaConnect UK
Hi Lisa,
Thank you for taking the time to share your feedback! We’re delighted to hear Russ made the process easier and was able to resolve your issue so quickly. 😊
It’s wonderful to know he left such a positive impression. We’ll be sure to pass on your kind words to him – he’ll be delighted to hear them.
Kind regards,
Customer Support Team 💜
Great customer service if you have a…
Great customer service if you have a problem, they sort it out straight away very happy with the service thank you
19 agosto 2026
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Risposta di LilaConnect UK
Hi Mrs Davies,
Thank you for taking the time to share your feedback!
We’re delighted to hear you’re happy with the service and that any issues you’ve experienced have been resolved quickly by our team. 😊
It’s great to know you’ve had such a positive experience with LilaConnect.
Kind regards,
Customer Support Team 💜
Russ to save Lila connects bacon
Russ to save Lila connects bacon. Polite, friendly and friendly. Finally fixed the problem of having no internet for 5 days. The 5 stars I give to Russ only not Lila as a whole. I will be pursuing for compensation and luckily I have 5g mobile router which I used as backup.
19 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Kevin,
Thank you for taking the time to update your feedback.
We’re very sorry to hear about the disruption you experienced and the impact this had while you were without service. We have also noted your request regarding compensation.
We’re delighted to hear Russ was able to resolve the issue for you and provide the polite, friendly, and professional support.
We’ll be sure to pass on your kind words to him and appreciate the recognition of his efforts.
Kind regards,
Customer Support Team 💜
Thanks Keith
Keith came round and sorted the blockage very quickly and managed to get us connected quickly. There had been some issues but they are all resolved now!
19 agosto 2026
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Risposta di LilaConnect UK
Hi James,
Thank you for taking the time to share your feedback!
We’re delighted to hear Keith was able to clear the blockage quickly and get you connected without delay. It’s great to know any issues have now been resolved and that you’re up and running. 😊
We’ll be sure to pass on your kind words to Keith.
Kind regards,
Customer Support Team 💜
Adam and jake did great
19 agosto 2026
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Risposta di LilaConnect UK
Hi Sam,
Thank you for your feedback!
We’re delighted to hear Adam and Jake did a great job. We’ll be sure to pass on your kind words to them. 😊
Kind regards,
Customer Support Team 💜
Adam and Jake was really friendly and…
Adam and Jake was really friendly and helpful thank you ☺️
19 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Danielle,
Thank you for your feedback! 😊
We’re delighted to hear Adam and Jake were so friendly and helpful. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Adam and jake was professional polite…
Adam and jake was professional polite and did a excellent job .
19 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Robert,
Thank you for your feedback!
We’re delighted to hear Adam and Jake provided such a professional and polite service. We’ll be sure to pass on your kind words to them. 😊
Kind regards,
Customer Support Team 💜
Super service from Jake and Adam…
Super service from Jake and Adam today.great patience to find the problem to get the connection bk.my kids are so happy now lol
19 agosto 2026
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Risposta di LilaConnect UK
Hi Dave,
Thank you for taking the time to share your feedback!
We’re delighted to hear Jake and Adam provided such great service and showed real dedication in finding and resolving the issue. 😊
It’s fantastic to know everyone is back online and we love happy kids! We’ll be sure to pass on your kind words to them. 🙌
Kind regards,
Customer Support Team 💜
Great service this morning from Adam…
Great service this morning from Adam and Jake, So patient and amazing service got us back online after all there hard work. Thank you so much Louise.
19 agosto 2026
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Risposta di LilaConnect UK
Hi Louise,
Thank you for taking the time to share your feedback!
We’re delighted to hear Adam and Jake provided such great service and worked hard to get you back online. It’s wonderful to know their patience and dedication made such a positive difference.
We’ll be sure to pass on your kind words to them. 😊
Kind regards,
Customer Support Team 💜
Fixed internet
Amazing guys, jake and Adam were very helpful and understanding; appreciate the effort and work they have done.
Couldn't ask for better members of your team.
19 agosto 2026
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Risposta di LilaConnect UK
Hi Brandon,
Thank you for taking the time to share your joining experience!
We’re delighted to hear Jake and Adam were so helpful and understanding throughout. It’s wonderful to know their hard work and effort made such a positive impression.
We’ll be sure to pass on your kind words to them – feedback like this means a lot to our team.
Kind regards,
Customer Support Team 💜
Had a problem with my Internet speed…
Had a problem with my Internet speed and extension booser.Kayur was fantastic guided me through step by step .
Clear instructions and got everything up and running.
A credit to the company.
Very helpful and polite and clear instructions
19 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Mr Simpson,
Thank you for taking the time to share your feedback!
We’re delighted to hear Kayur was able to help resolve the issue with your internet speeds and WiFi extender. It’s great to know his clear instructions and step-by-step guidance got everything up and running again.
We’ll be sure to pass on your kind words to Kayur – he’ll be delighted to hear them.
Kind regards,
Customer Support Team 💜
Excellent work provided by Jake and…
Excellent work provided by Jake and Adam, in replacing damaged cable outside, and for checking the equipment and very informative in explaining the work involved , and excellent customer service very fast repair,
18 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Chris,
Thank you for taking the time to share your feedback!
We’re delighted to hear Jake and Adam provided such excellent service while repairing the damaged cable and checking your equipment. It’s great to know they kept you informed throughout and explained the work clearly.
We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Thanks Sophie Austin
Thanks Sophie Austin. Great service overall. Support team is responsive and professional.
17 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Sany,
Thank you for taking the time to share your feedback!
We’re delighted to hear Sophie provided such great support and that you’ve had a positive experience with both our service and support teams. 😊
It’s great to know you found the team responsive and professional, and we’ll be sure to pass on your kind words to Sophie.
Kind regards,
Customer Support Team 💜
Quick installation service engineer…
Quick installation service engineer very informative only downside is went on half price just after I signed up
6 agosto 2026
Risposta di LilaConnect UK
Hi Ms Mitchell,
Thank you for taking the time to share your feedback!
We’re delighted to hear the installation was completed quickly and that our engineer kept you well informed throughout the process. 😊
We appreciate your comments regarding our recent offers and are pleased to hear you've had such a positive experience overall.
Kind regards,
Customer Support Team 💜
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