The installers were polite and efficient. However we were left without being connected . Phoned helpline 3 times without being connected .At one point they even blamed our TV Eventually the eng... Leggi di più
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Ever since joining Lila I have had nothing but excellent service. The broadband is fast, stable, reliable as is there after care. Shout out to Sophie on the customer care team who has been outstan... Leggi di più
No problem switch over ,the lady that dealt with it named Tracey. Got a great package deal,she dealt with it all .On connection day went fantastic, installation no problem. Can't thank Tracey enough,... Leggi di più
The guys that came to my home were very kind and very respectful. They were simply adorable and I really appreciated them. The work they did to improve my broadband and give me a new router and box on... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
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4,5
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All sorted
All sorted, kayur was absolutely fantastic I couldn’t of asked for more support he just goes that extra mile to sort out the issues
Massive thanks mate
1 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Glenn,
Thank you for taking the time to share your feedback following you talking to our support team!
We’re delighted to hear Kayur was able to get everything sorted for you and provided the extra level of support that made a real difference. 😊
It’s great to know he went above and beyond to resolve the issue, and we’ll be sure to pass on your kind words and thanks to him.
Kind regards,
Customer Support Team 💜
Had Lila for 12 months now and 5*…
Had Lila for 12 months now and 5* installation, network speed and reliability......up until 24/08/26 when I received a notification whilst in work on my phone, that my house alarm was disconnected......upon arriving home I noticed that my Lila router had no Internet connection. So I called customer service.....6th in the queue.....5th, 4th, 3rd,2nd.....35mins later.....1st....disconnected tone....OMG! So I decided to calm down by taking a shower.....only to discover later that Lila 'Close at 5pm.' Oh great.
So i decided to send them an email.....the following day I received an email giving me instructions how to reset the box on the wall and my Router.....about 15mins later.....no different. So I emailed them again explaining that the reset did nothing.
They responded on Thursday at 3.20pm with an email saying an engineer needs to come and rectify a fault, and they will visit on Friday AM.
Fair enough and luckily for me I managed to book annual leave for the next day.
Got up at 7am on Friday.....bathroom, kitchen, cup of tea and wait.....and wait....and midday and wait.....until 1.15pm and nothing. So I sent Lila an email telling them how appalled i was, then I gave up and went food shopping, because I was working all bank holiday weekend.....
Mid-afternoon...and my phone rang, Lila Connect.....'Ah hello, i am ***** a manager and I believe you've had a few problems'
So i explained.....and that I'd had no Internet, used a days annual leave from work and waited for an engineer.
He was a pleasant guy, helpful, arranged an engineer to come out today 01/09/26, gave me a month free Internet for the inconvenience.
Sure enough, this morning Keith, the engineer turned up....lovely pleasant guy, made him a coffee and left him in my hallway to it.....he explained he had to do a few diagnostic tests....faulty wire outside.....bing, house alarm came back online.
He politely knocked on my front room door to say it was all running again...so I shook his hand, thanked him and off he went. 10/10 Keith.
Please Lila, in future, if you could liaise with Freedom broadband a bit better and give a timescale like you did after I complained, instead of just 'AM' that would be great thanks....still given 5* because of the faultless fast connection up until last week.....and because of professional Keith the engineer 👏
1 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi David,
Thank you for taking the time to share your feedback. We’re sorry for the disruption you experienced and the difficulty you had getting through to our support team.
We’re pleased the issue was resolved and that Keith provided such professional service when attending. We’ll be sure to pass on your kind words to him, and we appreciate your feedback regarding communication and engineer appointment updates.
Thank you for being a LilaConnect customer.
Kind regards,
Customer Support Team 💜
Adam and Jake both excellent manorism…
Adam and Jake both excellent manorism and professionally done the job.
1 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi James,
Thank you for your feedback!
We’re delighted to hear Adam and Jake provided such a professional service and made a positive impression. 😊
We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Adam and Jack great people quick…
Adam and Jack great people quick installation
1 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Alexander,
Thank you for your feedback!
We’re delighted to hear Adam and Jake provided a quick installation and made such a positive impression. 😊
We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Very satisfied
Only a few days after I ordered online two engineers arrived and completed the installation except the final part. I was told that an engineer had to do something in one of the nearby green boxes and when that had been done, I would be online later that day . It was not, which was a major inconvenience affecting television programmes available to watch and the heating and hot water controls.6 days Later following a number of telephone conversations and an Email two other engineers arrived ,did. a lot of adjustments outside and inside. Eventually I was connected online. I was told that the delay was caused by something outside the control of Lila connect since then. I have been very pleased with the results of the installation.
19 agosto 2026
Risposta di LilaConnect UK
Hi Leo,
Thank you for taking the time to share your joining experience.
We’re pleased to hear the installation was completed successfully and that you’ve been happy with the service since getting connected.
We’re sorry there was a delay before your service went live and appreciate the inconvenience this caused.
Thank you for your patience while the issue was resolved, and we’re delighted to hear you’ve been pleased with the results since. 😊
Kind regards,
Customer Support Team 💜
Better deal, better service
Sophie got us a better deal for the same package we already had when we had to move our service to a new address. This was incredibly helpful to us at the moment so thumbs up for Sophie. Really liking Lila and how they treat customers, never had a bad experience with them.
27 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Damon,
Thank you for taking the time to share your feedback!
We’re delighted to hear Sophie was able to help you secure a better deal when moving home and make the process as smooth as possible. 😊
It’s wonderful to know you continue to have positive experiences with LilaConnect and feel well looked after by the team. We’ll be sure to pass on your kind words to Sophie.
Kind regards,
Customer Support Team 💜
All sorted out no problem 👏 well done Russ👍
All sorted out no problem 👏
28 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi David,
Thank you for taking the time to share your feedback!
We’re delighted to hear everything was sorted following you receiving support from Russ. 👏😊
We will be sure to pass on your kind words.
Kind regards,
Customer Support Team 💜
Russ from technical support was…
Russ from technical support was fantastic. Very thorough, took his time to ensure that I understood every step of the process. Fast response time too! Thank you!
28 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Ashleigh,
Thank you for taking the time to share your feedback!
We’re delighted to hear Russ provided such fantastic support. It’s great to know he took the time to explain everything clearly, ensure you understood each step, and helped resolve the issue quickly. 😊
We’ll be sure to pass on your kind words to Russ.
Kind regards,
Customer Support Team 💜
It was easy to order from Lila and…
It was easy to order from Lila and their website was informative. I was able to chose an installation date convenient for me, and I was kept informed by email and text, throughout. Lila also cancelled my previous provider for me. The reason I gave 4 stars was the actual installation. The two guys who turned up, initially told me they'd have to dig a line in my garden or put the router in my garage, as they needed to install a cable, which runs from outside my house. I've got a paved garden so that wasn't an option. I queried the garage option yoo and was told I'd have to order a wifi booster so I'd get coverage in the house. Really!! I again queried this. One of the guys then contacted their office about this and the next thing two other engineers arrived, obviously with more experience and they sorted it within minutes, advising the others how to and where to install the cable. So I thankfully I have a router in my living room, where I wanted it, otherwise I'd have had to cancel. After this issue was cleared up, the installation was relatively fast and they guys left the area tidy.
So far my broadband coverage is good and fast, and I haven't had a problem.
11 agosto 2026
Risposta di LilaConnect UK
Hi Cheryl,
Thank you for taking the time to share your joining experience feedback.
We’re pleased to hear you found the ordering process straightforward, the website informative, and that you were kept updated throughout your switch to LilaConnect.
We’re sorry the installation did not go as smoothly as it should have initially. We understand how concerning it must have been to be presented with options that didn’t meet your expectations. We’re pleased our engineers were able to review the situation and find a solution that worked for you, allowing the router to be installed where you wanted it.
It’s great to hear that, since installation, your broadband has been fast, and performing well.
Kind regards,
Customer Support Team 💜
Jacob and Martins - WIFI INSTALLATION
Jacob & Martins came out to install the new WIFI. Absolutely professional from start to finish. Both of them were extremely competent, knowledgeable and helpful. Extremely polite, great customer service and very informative. Completed the job efficiently a few disruptions none of there fault caused by the local council to a great standard. A credit to there company and a great work team to have doing the instalation. They worked in the rain, and didnt complain one bit. Amazing work and left my property in a great standard, no mess left behind and cleaned up after themselves. Thank you for your hard work.
27 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Anna,
Thank you for taking the time to share your feedback!
We’re delighted to hear Jacob and Martins provided such a professional installation experience from start to finish. It’s wonderful to know they were knowledgeable, helpful, and took such pride in their work, even in challenging conditions.
We’ll be sure to pass on your kind words to them – they’ll be delighted to hear how much their hard work was appreciated. 😊
Kind regards,
Customer Support Team 💜
Adam and keith was excellent thank you.
Adam and keith was excellent thank you.
26 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Tomasz,
Thank you for your feedback following your installation!
We’re delighted to hear Adam and Keith provided such excellent service. 😊 We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Yes very fast and effective
Yes very fast and effective - job done
Adam and Keith
26 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Wayne,
Thank you for your feedback! 😊
We’re delighted to hear Adam and Keith were able to get everything sorted quickly and efficiently. It’s great to know the job was completed to your satisfaction.
We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Speed Issue Fixed.
I was experiencing speed issues with my broadband. Once I reported it, the technician from Lila called me and couldn't do enough to help. Now my speeds are excellent.
23 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Steven,
Thank you for taking the time to share your feedback! We’re delighted to hear our Technical Support Team was able to quickly identify and resolve the speed issue for you. 😊
It’s great to know your broadband is now performing as expected, and that you received the support you needed.
Kind regards,
Customer Support Team 💜
Russ was very helpful and polite
Russ was very helpful and polite.
Sadly my connectivity issue is still not resolved (4 weeks now).
25 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Joe,
Thank you for taking the time to share your feedback! We’re delighted to hear Russ was so helpful and polite. 😊
We are sorry to hear your connectivity issue is still not resolved, thank you for providing supporting evidence recently. We will continue to manage your fault until fully resolved.
Kind regards,
Customer Support Team 💜
Katie was very nice and helpful…
Katie was very nice and helpful pleasant and understood my problem
25 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Jeffrey,
Thank you for taking the time to share your feedback! We’re delighted to hear Katie was so helpful, pleasant, and understanding of your situation. It’s great to know she was able to assist you and provide the support you needed. 😊
We’ll be sure to pass on your kind words to Katie.
Kind regards,
Customer Support Team 💜
Following my internet connection…
Following my internet connection dropping out ..
First Lenny tried to sort it, using various methods, he was very helpful, talking me through several different methods. Easy to follow instructions. Told me to do a full system reset taking 30 minutes with instructions if it failed to email him.
It failed to reset, Lenny escalated it to Russel, who after trying again using various methods was able to sort it…
Absolutely fantastic service….
Would recommend Lila to anyone….
OUTSTANDING…….
Both Lenny and Russel are a credit to Lila.
Best internet service by far….
25 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Wendy,
Thank you for taking the time to share your feedback! We’re delighted to hear Lenny and Russ provided such outstanding support and worked with you until the issue was fully resolved. 😊
It’s great to know they kept you informed throughout and made the troubleshooting process easy to follow. We’ll be sure to pass on your fantastic feedback to both of them.
Thank you for your recommendation and for choosing LilaConnect. 💜
Kind regards,
Customer Support Team 💜
Russ from Tech Support was very helpful…
Russ from Tech Support was very helpful and explained everything we needed to do very clearly, and explained what to do if the issue reoccurs after monitoring it over the next few days, he also explained what may be causing the issue in detail
25 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Laura,
Thank you for taking the time to share your feedback!
We’re delighted to hear Russ was so helpful and took the time to explain everything clearly. It’s great to know he not only resolved the issue but also helped you understand the possible cause and what to do should it reoccur.
We’ll be sure to pass on your kind words to Russ. 😊
Kind regards,
Customer Support Team 💜
Great support from Kayur
Kayur has attended our house and assisted in getting out internet sorted after we had an issue for dropped connections
24 luglio 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Anna,
Thank you for taking the time to share your feedback. We’re pleased to hear Kayur was able to visit and help resolve the connection issue
It’s great to know the problem has been addressed, and we’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Adam and Jake were amazing
Adam and Jake were amazing, really helpful and did a great job 👏
21 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Brendon,
Thank you for your feedback! 😊
We’re delighted to hear Adam and Jake were so helpful and did such a great job. We’ll be sure to pass on your kind words to them. 👏
Kind regards,
Customer Support Team 💜
Adam and Jake
Adam and Jake were so helpful today. Completely sorted our broadband in our new house and were very friendly the whole time.
21 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Nerea,
Thank you for your feedback! 😊
We’re delighted to hear Adam and Jake got your broadband sorted and made the experience such a positive one. It’s great to know they were friendly and helpful throughout.
We’ll be sure to pass on your kind words to them. 💜
Kind regards,
Customer Support Team 💜
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